Dan Panorama Jerusalem

We were blessed to be able to celebrate the Passover holiday at the Dan Panorama The reason we like this hotel is its location- my husband likes that it's walking distance to the Westin wall-, it's competitive pricing, and most importantly it's outstanding customer service IN FACT, WHEN MY 8 Y.O. GRANDSON, -UPON SEEING SO MANY STAFF MEMBERS APPROACHING ME , ASKING IF ALL WAS FINE DURING HIS 2 DAY STAY- TURNED AND ASKED ME: "GRANDMA, ARE YOU A V.I.P.?" I RESPONDED THAT EVERYONE IS A V.I.P.AT THE DAN ! We wre not aware that the general manager, Yaniv, was transferred elsewhere, but we soon realized we had nothing to worry about Meir Elmelech is cordial, accessible, and seems genuinely concerned with the guests' input We wish him much success Our vacation would not be as wonderful as it was without the attentiveness of Gal, the reception manager. Gal always goes out of his way to make our stay is comfortable, accomodates special requests and does so with the most pleasant manner I'm sure that he is the reason why his staff is so friendly and efficient Saloom, who we know from last year, is a rising star at the hotel. When we had one or two problems he quickly handled them to our great satisfaction - and he did so happily Of course, it's always great to see Elna with her wonderful smile , and Carmen who is always available to help The dining room staff is wonderful. There are no words to thank Bassam, Shimon and Naim They are always available to accommodate special requests They have each been at the hotel for over 30 years, and their experience shows The facilities of the hotel are fine. The rooms are very clean, and vary in size depending upon what was reserved. As far as I know, every room has beautifully modernized bathrooms The lobby is pleasant and clean, with a piano and a wonderful pool table Boy, did my adult children love that pool table! The pool is small, but adequate. There had been a ping pong table in the outdoor area by the pool which was removed during refurbishment. Please return the ping pong table! This year, the prayer services were held in a smaller venue; it was much too crowded, and I hope that they return to a larger room next year There is a lovely playroom for young children, which came in quite handy for my grandchildren. As they did last year, the hotel set up a miniature golf course on the last day of the holiday. I only wish that they would do that more frequently during the course of the week so that it can be enjoyed more. The hotel offered, as it did last year, two tours of the local area. The tours were both in Hebrew and English and were free of charge What a delightful gesture! Food Services can be very important in a hotel, especially during the holiday. The lobby bar served a nice variety of food, and the manager was wonderful Natan, who had been the chef at the hotel for many years was transferred having been replaced by Michel, and experience Chef in his own right. He and his team prepared main courses that were of high quality, very tasty, and very plentiful. To be frank, I was a bit disappointed in the selection of salads. Israel is well known for its varied and interesting salads, and here, I feel they fell short. However, a day after voicing my criticism to the chef, the salads were much better. I hope this continues. The desserts, on the whole, were repetitive and not very good, and even taking Passover restrictions into account, they could have been better I was told that the desserts were not made in- house; perhaps it's time to get a new supplier? Frankly, however, the hotel did me a favor as I concentrated on healthier menu items LOL All In all, I'd be grateful to have the opportunity to celebrate at the Dan again next year. They truly made us feel at home n and for that I am grateful Read less

This is a great hotel: I am a pastor and tour leader responsible for bringing groups to Israel--for just over twenty years. I have stayed in plenty of the hotels all over Israel and must say that this facility and the staff were among the best I have ever experienced. We were in Israel from April 1, 2024 through April 24, 2024 and were hosted at length over the tail end of our scheduled time as the result of the war. (We were in this hotel when Iran sent missiles into Israel). The management, staff, rooms, food, lobby, etc. were friendly, outgoing, hospitable--simply impeccable. I will be staying there again next year. Pastor Paul D. Van Noy Candlelight.org Read less

I've been for 1 night at the hotel, The staff is VERY welcoming and helpful, But the hotel itself looks a bit outdated, the air conditioner is weak and smells , the towels also smells. The room is wide enough, you have a welcoming kit of tea and coffee, The refrigerate didn't worked and was very hot inside. The dining room - to my surprise, the selection was poor - there wasn't even a toster to warm the bread. The location is good - walking distance from the old city - about 10-15 minutes. Overall- it should be a 4 stars hotel but a feeling that is 3. Could do better. Read less

We were treated like VIPs at Dan Panorama Jerusalem. The staff were outstanding, with facilities such as the WiFi and the guide to use transfers. Dan Panorama is conveniently located in Jerusalem; we went to Mamilla Mall every day; it's a 10-minute walk. We also went to the First Station every evening. The rooms are luxurious, we had a marvelous stay. Read less

Hello, Elna, well Shalom,Gal! It’s so nice to be back here where I belong! Dan Panorama I am back, two days ahead of my family! It’s like I never left! Elna enthusiastically greeted me and welcomed me as an important member of the Dan Panorama Family! I can’t begin to tell you how special I feel being at my favorite Jerusalem Home! My room is lovely! Even Vilma from Housekeeping just smiled and wished me a special Good Morning! Vilma told me she remembers my room from the last time I was here! Now THAT is amazing! Yesterday the airlines informed me that my flight would be delayed by 8 hours which means I would have to stay an extra night: Gal immediately updated my reservation. I so appreciate his help and kindness and the daily assistance of this special Dan Panorama “Family!” They make me want to call the airlines and extend the flight delay! Read less