Crowne Plaza Tel Aviv

We were a couple with a two-year-old girl. There is no parking at the hotel, and even when there is, it costs NIS 200 per night. There was a long line at the reception. The requests we made were not answered. Bad pool, dirty and noisy. low level. Guests brought a huge speaker from home and listened to loud music. The food in the pool is poor and bad. No towels most of the time. Dirty windows in the hotel. Slow elevators that don't arrive. The phone in the room does not work, there is no way to communicate with the reception. Breakfast food ok, not fresh on Saturday. Good things: location, overall was a good experience, staff members want to help. Read less

We got upgraded into one of their more recently renovated rooms, on 9th floor, facing south, what a view ! It had an opening sofa, perfect for our 5 y/o. You cannot complain about the venue location, 1 side on the beach (a lift takes you down straight to beach and beach side promenade, the famous one in TLV), street side you are on Hayarkon and can walk to Ben Gurion St via a protected side walk. Perfect location. The reception desk is tiny, not many are manning it, but they tried their best when we checked in. The security is as well managing the parking service (25$ a day,worth every penny). The rooms have all a small balcony with 1 chair and a table, the room itself was around 30 sqm, very pleasant, we stayed 5 nights and felt at ease inside, enough storage for our 3 large luggage. On the -1 floor, right above the beach, you will find the large pool with an opening roof, a good size renovated gym, and a new spa. Half a floor down they have a lounge, no kids allowed (strange in Israel, and 1st time my kid isn't allowed in a lounge), good food and basic alcoolic drinks, with a long balcony right on the beach front, you can enjoy seeing the Tlv lifestyle. Only con, their lounge security is light, and when my wife ran into a very rude man, who cursed her for not letting her in, unfortunately there was no hotel staffer until long after, we nonetheless formally complained about their guest behaviour, as it almost ended up into a physical assault on my wife. Anyway, can't blame the hotel for others guest behaviour, but for not being of assistance when it happened. Cleanliness in the room was an issue, we had a hard time getting this dome properly, it was obvious they weren't hovering the floor, so after 2 calls irs only by going to reception that they sent someone to properly clean the floor from crumble The breakfast is pretty good, lacking fruits though, which is a bad surprise in thr land of fruits, milk and honey. Our bedroom had a nice Illy espresso machine and a fridge we could use for ourself. The staff is v.friendly, and this was our 5th stay so far, so I believe we ll come back, I just hope they up thei game on properly cleaning the rooms, this problem is dragging for years. Thank you Mr Jacome and Ms Geidman for making our stay memorable, I hope we get the same service for our next visit ! Read less

I would like to give a special thank you to Pasha, Buraka, Jessica, Elisha, and Madaya Overall, thank you to all the amazing caring staff from the cleaners? Dinning room staff and operational staff. Congratulations and well done for going over board to make my stay the best ever experience since I have been staying in hotels over 40 years anywhere in the world. You, as a whole team, should be incredibly proud of your service. Bravo Thank you from Angela Nlewedim Room 1220. I appreciate you all Read less

Great location right in the beach, giving you a great view if you have the right room. Direct access to beach available from back entrance - your room key gives you access. Breakfast is also good with omelette station, variety of hot and cold foods and bakery items. But, it’s an old hotel which is definitely showing it’s age. Even check in is right there as you walk in through front doors - their IT is a bit temperamental so check in/check out can take some time! I didn’t get welcomed as an IHG member either. Wasn’t either told location of breakfast - my colleague who arrived a day earlier mentioned it. Room was ok but furniture was old and tired. Wooden floor felt dirty. AC noisy and something rattled through minibar fridge. Bathroom is a shower head in a bathtub. Spacious bathroom but mouldy on side of bath. I’m sure this hotel saw better days about twenty years ago. I hear there is refurbishment going on but I didn’t see any. At checkout I was told I had taken something from mini bar - I hadn’t done so and fortunately they accepted that and no further issue. And if coming from uk, either bring your own three pin adapter or ask at reception. Read less

Although this hotel isn’t glitzy, it has a wonderful location beachside in Tel Aviv. Wonderful buffet breakfast and Sabbath dinner-and all is reasonably priced . Perfect for beach going people and it also has a wonderful pool. The front office staff is very accommodating and what the hotel lacks in grandeur, it makes up for in the kindness and hospitality of the front desk staff. I would especially like to commend Edita, a front desk manager, who was particularly kind, helpful and understanding when my wife became ill. Will return on our next visit to Israel. PS The room service pizza is outstanding!! Highly recommended! Read less