Rixos The Palm Dubai Hotel and Suites

Dubai Beach, Dubai

Virgin rating

The hotel

Located on the Eastern tip of the iconic Palm Jumeirah and ready to impress is Rixos The Palm Dubai, an Ultra All Inclusive resort boasting impeccable service, 11 bars and restaurants, and its own stretch of private beach. When you’re not admiring the panoramic views of the Dubai skyline and Arabian Gulf, there are two heated pools to enjoy, as well as a range of beach and water activities and a classy spa. One of the most child-friendly hotels in Dubai, your little ones will adore Rixy Kids Club and its exciting calendar of events, and there’s also a large pool for the whole family to enjoy.

Amenities

  • Scuba Diving
  • Tennis
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Close to Beach

Where is it

Situated on the iconic Palm Jumeirah Dubai, on the Eastern side of the Palm Jumeirah Crescent. a short distance from Dubai’s popular tourist destinations and entertainment districts. Transfer time from Dubai International Airport: 40 minutes.

Hotel information

316 rooms over 5 floors, all with floor-to-ceiling windows, air-conditioning, balcony/terrace (subject to availability), complimentary in-room mineral water, coffee/tea making facilities, coffee machine, kettle, mini bar with complimentary soft drinks, hair dryer, bathrobe and slippers, bathroom amenities, soaking tub and shower, bidet, WiFi, telephone, in-room newspapers, desk, and turn-down service. Deluxe Room with garden views, balcony (subject to availability) and 1 x king-size bed or twin beds, sleeping maximum 3 people.


Ultra All Inclusive: inclusive of the following:

  • Buffet breakfast at A La Turca and Turquoise Restaurants
  • Lunch at A La Turca and Turquoise Restaurants / snacks at I Chill and Highlights Bar
  • Dinner at A La Turca, Turquoise Restaurants or selected a la carte restaurants (a la carte restaurant is restricted to 3 times per stay per person with minimum stay of 4 nights)
  • Unlimited beverages (alcoholic and non-alcoholic, alcoholic drinks served from 12:00pm)
  • At each outlet, items included within Ultra All Inclusive are marked on the menu
  • Mini-bar replenished daily (selected items, on request)
  • Entertainment and activities
  • Kids club activities
  • Use of fitness centre
  • Additional charges apply for room service, tobacco and shisha
  • On the day of check-out, the Ultra All Inclusive package is valid only until 12:00pm.
Deluxe Room, Sea View with sea views and 1 king-size bed or twin beds, sleeping maximum 3 people.
Premium Room, Garden View are extra spacious rooms with marble bathrooms. 1 king-size bed or twin beds, these rooms sleep a maximum of 4 people.
Premium Room, Sea View are extra spacious rooms with marble bathrooms and sea views. 1 king-size bed or twin beds, these rooms sleep a maximum of 4 people.
Wellness room with Pool Access rooms are adjacent to the spa, with views of the Palm Lagoon and a terrace with direct access to the semi-Olympic lap pool and beach, as well as a private garden and plunge pool. With 1 king-size bed sleeping maximum 2 people.
Junior Suite rooms feature a lavishly decorated living room and separate bedroom, with views of Palm Jumeirah or the beautiful gardens surrounding the resort. 1 king-size bed. These suites sleep a maximum 4 people.
One Bedroom Senior Suite rooms feature a spacious living room that is separate to the bedroom, with views of Palm Jumeirah. The living room features a business desk. 1 king-size bed and sofa sleeper in the living room. These suites sleep a maximum of 4 people.

Two-Bedroom Family Suites feature views of the Dubai skyline, a living area with lounger, armchairs and a dining table, bathrooms with tub and glassed-in shower, and 2 bedrooms each with a double bed. These suites sleep a maximum of 6 people. Three-Bedroom Family Suites are also available, featuring a balcony with two sitting areas and sleeping maximum 8 people.


Suite Benefits (applicable to two-bedroom family suites and three-bedroom family suites)

  • Early check-in / late check-out
  • Dedicated check-in desk
  • Complimentary VIP amenities upon arrival
  • Arabic / English local newspaper (upon request)
  • International English newspaper daily (upon request)
  • Pool or Beach Cabana (subject to availability, booking is required)
  • 20% discount on Spa treatments
  • Turndown amenities (upon request)
  • Complimentary use of non-motorised water sports (2 hours per stay)
  • Complimentary laundry service for 3 items, once per stay
  • Value Add: Guest will receive complimentary tickets to the world’s largest waterpark (T&C apply), for completed stays up to 31 Dec '24, when staying a minimum of 4 nights. Number of tickets equivalent to the number of guests staying in the room per night. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply. 
  • Booking Bonus: Book by 31 May '24 to receive a complimentary room upgrade to the next available category between 01 Nov '24–31 Mar '25.

    Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply.

A La Turca (main restaurant, open buffet, international cuisine). L Olivo Ristorante (Italian and Mediterranean inspired dishes). Aqua & More (Mediterranean and oriental seafood). Toro Loco Steakhouse. Patisserie Istanbul (lobby lounge serving Turkish sweets and pastries). Turquoise Restaurants (open buffet concept). Highlights Pool Bar. The Breeze Pool Bar. I Chill Beach Lounge. Nargile Lounge (cabanas, shisha).

Private beach. 4 heated outdoor pools. Fitness centre. Spa* with tea room. Tennis. Table tennis. Beach activities (including yoga) and water sports. On-site scuba diving*. Boat excursions*. Rixy Kids Club with pool and play area, as well as a fun calendar of events for children.

Guest will receive complimentary tickets to the world’s largest waterpark (T&C's apply).WiFi. Laundry services*. Room service breakfast*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8224)
  • Very good (1024)
  • Average (301)
  • Poor (105)
  • Terrible (58)
Image of the Tripadvisor rating Needs improvements to give a 5* experience

Apr 30, 2024 Bibbityboppity

In all honesty, I was a bit disappointed with this hotel. The rooms look tired and the dark wood furniture & floors are dated. I booked a premium sea view room and whilst we had a partial sea view, it was half obstructed by a building in front of our balcony. Housekeeping seemed fairly non existent - after 2 days I had to request that our room be… Read more
In all honesty, I was a bit disappointed with this hotel. The rooms look tired and the dark wood furniture & floors are dated. I booked a premium sea view room and whilst we had a partial sea view, it was half obstructed by a building in front of our balcony. Housekeeping seemed fairly non existent - after 2 days I had to request that our room be cleaned and we have replacement towels as housekeeping hadn't serviced our room. We stayed for 5 nights but never had our bed linen changed and the bed was made terribly. Just not the level of service you expect at a 5* hotel. We didn't particularly enjoy the food, unfortunately, and it was more or less the same things every day for lunch and dinner. We did enjoy the Italian restaurant but the steak one was rubbish. The staff are very friendly, helpful & efficient. Read less
Image of the Tripadvisor rating Perfect 4 days

Apr 30, 2024 Karley S

Perfect 4 days with my daughter for our birthdays. Reception were very helpful when we arrived at 6am and gave us a complimentary room to get a few hours sleep and shower before moving us to our room for our stay at the check in time of 3pm. We received cake, bubbles, happy birthday decs and a beautiful bouquet of flowers upon entering. We had… Read more
Perfect 4 days with my daughter for our birthdays. Reception were very helpful when we arrived at 6am and gave us a complimentary room to get a few hours sleep and shower before moving us to our room for our stay at the check in time of 3pm. We received cake, bubbles, happy birthday decs and a beautiful bouquet of flowers upon entering. We had a lovely room with sea view and did not find it noisy on level 4. The steak restaurant was outstanding. The buffet for breakfast and Bodrum for lunch were good. All staff we met were very friendly, helpful and efficient. You also get free access to Atlantis waterpark which unfortunately we had not realised and had purchased tickets before leaving the UK. We did take advantage of the free shuttle bus to the waterpark and back though. Bar1 staff were also amazing and on my daughter’s birthday provided cake and made a fuss of her which was lovely. Jet ski-ing was also very good you are taken by boat to where you can do motorised water sports and once finished we just had a 30 minute wait to be collected but was given water and chairs whilst we waited. All in all we had an amazing 4 days and look forward to returning in October. Read less
Image of the Tripadvisor rating Eclas is the best employee in Rixos The Palm Dubai

Apr 29, 2024 Trip26830450061 Limassol City, Cyprus

The hotel was bad, however the employees were very polite and friendly. Especially, I would like to emphasize the employee Eclas. he literally saved us from a taxi driver who wanted to cheat us for money, but thanks to Eclas we were left with money and in a good mood.
Image of the Tripadvisor rating The best all-inclusive family luxury hotel

Apr 29, 2024 Venture29638551437 Macclesfield, United Kingdom

This was the first time we have gone away with our kids, who are 4 and 7 to an all-inclusive hotel. The only problem with this hotel - is that it was so brilliant - I will find it hard to be happy going anywhere else. It was worth every penny. I didn't sit down for a moment beside the pool as there were so many fun things to do. The hotel, the… Read more
This was the first time we have gone away with our kids, who are 4 and 7 to an all-inclusive hotel. The only problem with this hotel - is that it was so brilliant - I will find it hard to be happy going anywhere else. It was worth every penny. I didn't sit down for a moment beside the pool as there were so many fun things to do. The hotel, the staff, the kids club and the room was stunning. The restaurants were great. Not fine dining, but very very high quality and fresh grills for lunch or dinner if you want freshly cooked meals. Jurabek & Saika who helped us as the holiday assistants were brilliant - helping with everything from restaurant bookings, transfers and helping us find lost items from around the hotel. They were amazing. I can't recommend this hotel enough if you have family with kids under 10. When, I can only dream.. can I go back ??????????????????.............. Read less
Image of the Tripadvisor rating Not what was expected of this hotel brand and was left deflated...

Apr 29, 2024 Chris B

Dear Rixos Team, I am writing to share some feedback from our recent stay at your hotel, with the aim of contributing to the high standards expected of a five-star resort and ensuring future guests enjoy their experiences. Positives: - Arrival and Reception: We were very pleased with the warm reception we received upon our late arrival. The… Read more
Dear Rixos Team, I am writing to share some feedback from our recent stay at your hotel, with the aim of contributing to the high standards expected of a five-star resort and ensuring future guests enjoy their experiences. Positives: - Arrival and Reception: We were very pleased with the warm reception we received upon our late arrival. The complimentary meal and the personal escort to our room were highly appreciated. - A La Carte Restaurants: The dining experiences at both the Steak and Italian restaurants were very good, marked by high-quality food and service. - Staff Responsiveness: I would like to commend Shanker for his consistently excellent service by the pool, and Shady from Guest Relations for the prompt offer of a room change, which, although we did not accept, was greatly appreciated. Areas for Improvement: - Room Maintenance: The room exhibited signs of wear and tear. A non-functional light fixture and the delayed response in resolving this issue were particularly disappointing. There were occasions when our calls to reception went unanswered. - Housekeeping: The cleaning times were inconveniently late, and the lack of a standard turn-down service was surprising for a five-star establishment. It appeared as though this service was deliberately omitted to reduce workload. - Pool Area: The service was generally good; however, inconsistencies in staff attendance marred our experience. Clearer communication about the removal of items from sunbeds and towel procedures would help alleviate guest frustration. Furthermore, it seems inappropriate that guests must collect and carry towels to the pool area themselves—a service which could be managed by staff to enhance guest comfort. - Buffet Restaurants: The buffet dining at A La Turca was average and offered limited daily variety. More concerning was the unsanitary handling of raw food by guests when taking food to the external grill area, posing a significant health risk. It also seemed that the buffet primarily catered to Eastern/Russian cuisines—could this be the case? Additionally, the cleanliness of restrooms near the buffet area requires more frequent attention. Turquoise also offered same style of cuisine along with a very limited daily menu change - We quickly became bored of the food. Also note this restaurant was very hot and the A/C appeared not to work correctly during our stay which made it very uncomfortable. - Bodrum Restaurant: The limited menu and subpar quality of the food were disappointing. The lack of variety could quickly lead to dining fatigue for guests frequenting this restaurant. - Entertainment: The evening entertainment could benefit from greater diversity and enhancement in quality. - Cleanliness: The overall cleanliness of the restrooms, especially near the main pool and restaurants, did not meet our expectations for a five-star hotel. These areas appeared to be neglected longer than one would expect, unlike the consistently well-maintained restrooms at Rixos Saadiyat Island. Comparison with Rixos Saadiyat Island: Our positive experiences at Rixos Saadiyat Island highlighted notable discrepancies in service levels between the two properties. Conclusion: I appreciate that maintaining consistent five-star service can be challenging and hope this feedback is received as constructive. Addressing these issues would significantly improve the overall guest experience at your hotel. Our aim is to support the Rixos team in upholding the exceptional standards your brand represents. Thank you for considering these observations. Read less