Portola Hotel & Spa at Monterey Bay

Monterey, California

Virgin rating

Peet's Coffee
The Club Room
Portola Room
Peet's Coffee
The Club Room
Portola Room

The hotel

This unique waterfront hotel is in a great spot on the Monterey Peninsula. Explore the coastal trail by bike or on foot, or wander down to historic Fisherman’s Wharf. The Portola's fabulous day spa is well worth a visit — why not head to the outdoor pool and Jacuzzi or treat yourself to a treatment, before chilling out in the relaxation lounge. If your desires are more culinary, you can dine on fresh California cuisine and, for those partial to a craft beer, Peter B’s Brewpub won’t disappoint. Sip on award-winning locally-brewed beer and relax around the fire pit, or watch the game on TV.

Amenities

  • Bicycle Rental
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Safety Deposit Box
  • Spa
  • Swimming Pool
  • Valet parking

Where is it

On Cannery Row with its shops, galleries, wine and restaurants. Explore the coastal trail by bike or on foot, or wander down to historic Fisherman’s Wharf and the aquarium, about 10 minutes away. It's a short drive to Carmel, Big Sur and a wealth of golf courses.

Hotel information

379 nautically-styled rooms. All with ceiling fan, flat-screen HDTV, pay-per-view films, WiFi*, mini-fridge, tea/coffee-making facilities, safe, hairdryer, iron and ironing board. Portola Rooms are located throughout the hotel and have 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

The Club Room (buffet breakfast and brunch), Jack's Monterey restaurant & lobby bar (regional cuisine, open for lunch and dinner), Peter B's Brewpub (craft brewery and pub food, open for lunch and dinner), Peet’s Coffee (café). Outdoor pool and Jacuzzi. Spa on the Plaza* (full salon, relaxing lounge, steam room, sauna and 10 treatment rooms). Fitness centre. Bicycle rentals*. Kids self-guided treasure hunt around hotel. Self-parking $22, valet parking $27, plus tax per night (payable locally, subject to change).

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2442)
  • Very good (1225)
  • Average (571)
  • Poor (326)
  • Terrible (182)
Image of the Tripadvisor rating Expensive and not very clean

May 3, 2024 rehanajahan Redwood City, California

For the price that was charged for each night , the rooms should be cleaner, the room smelled like Body odor when you first walk in. I could hear the people above me and every time my neighbors closed their door my room shook. There were animals allowed in my area. I was never asked if I wanted a room from dogs.
Image of the Tripadvisor rating Amazing property & Great Location

May 2, 2024 Maps25587887113

Wonderful experience, great property, kindly staff. Very comfortable room. Great location ! We really enjoy our stay
Image of the Tripadvisor rating Beautiful hotel, fun & convenient location

May 2, 2024 Courtney G

The hotel is beautiful. The restaurant inside (Jack’s Monterey) was amazing and all of the staff were so friendly and kind. We had the best time during the Big Sur International Marathon weekend!
Image of the Tripadvisor rating Bad service, overpriced, decent rooms.

May 2, 2024 Culture818876

The experience was littered with customer service issues. Couldn’t change dates, couldn’t tell if I could check in when I was near the hotel, a charge to check out early because I couldn’t change dates. Don’t get the filet at the restaurant, it’s not worth the price for an over cooked unseasoned steak. Rooms were okay, but not worth $1,000 for two… Read more
The experience was littered with customer service issues. Couldn’t change dates, couldn’t tell if I could check in when I was near the hotel, a charge to check out early because I couldn’t change dates. Don’t get the filet at the restaurant, it’s not worth the price for an over cooked unseasoned steak. Rooms were okay, but not worth $1,000 for two nights. Read less
Image of the Tripadvisor rating A lovely place to stay

May 2, 2024 tarraruybalid

Portola Hotel & Spa is a beautiful place to stay. The staff goes above and beyond to ensure your stay is nothing but pleasurable. The rooms are very clean, comfortable, and have a coastal modern style. Lovely ambiance. Many eateries and shops just steps outside the hotel doors.