Disappointing Experience Due to Rude Staff
May 2, 2024 sunnie2024
I recently stayed at Mission Pacific and unfortunately, my experience was marred by the behavior of the staff display of racism. While the facilities and location of the hotel were satisfactory, the interactions I had with certain staff members left much to be desired. The behavior of the staff tarnished my entire experience. Upon check-in, I was…
Read more
I recently stayed at Mission Pacific and unfortunately, my experience was marred by the behavior of the staff display of racism. While the facilities and location of the hotel were satisfactory, the interactions I had with certain staff members left much to be desired. The behavior of the staff tarnished my entire experience. Upon check-in, I was met with indifference and rudeness from the front desk staff while being serviced. It was evident that some staff members harbored discriminatory attitudes. They seemed quite dismissive when I had questions regarding my room and even was snarky when requesting to accommodate for a special occasion. This lack of professionalism continued throughout my stay, with encounters ranging from curt responses to outright rudeness. This behavior made me feel unwelcome in what should have been a hospitable environment. Additionally, I observed similar behavior from other staff other than the front desk, which further detracted from the overall atmosphere of hospitality that one expects from a hotel of this caliber. Despite the pleasant accommodations, the demeanor of the staff significantly impacted my impression of the hotel. Hospitality is not solely about physical comfort but also about the quality of service and interactions with guests. Unfortunately, in this aspect, Mission Pacific fell short.
It’s disheartening and deeply troubling to encounter such blatant racism, especially in an industry that prides itself on providing hospitality to people from all walks of life. These experiences not only sour one's perception of the hotel but also leave lasting emotional scars.
I hope that management takes steps to address the issue of staff behavior to ensure that future guests do not have to endure similar experiences.
It's crucial for Mission Pacific to address this issue immediately and implement comprehensive training programs to educate staff on diversity, inclusion, and appropriate professional conduct. Racism has no place in any establishment, and it's imperative that steps are taken to ensure that all guests are treated with dignity and respect.
I urge potential guests to consider this aspect of our experience before choosing to stay at Mission Pacific. Until meaningful changes are made to address the culture of discrimination among the staff, I cannot in good conscience recommend this hotel.
Read less
