Grand Hyatt San Francisco

Union Square, San Francisco

Virgin rating

OneUp Lounge
Standard Room City View
A video preview image
OneUp Lounge
Standard Room City View

The hotel

This sleek, imposing hotel offers the high standards you would expect of a Hyatt. It lies right on Union Square, in the centre of the city and in one of the best spots for shopping. Public transport is an easy walk, too. OneUP - exactly one level up from the lobby is the inventive American Bistro and Lounge. Serving breakfast, lunch and dinner, the OneUP restaurant features locally sourced, sustainable American cuisine. The bridge, connects the restaurant to the Lounge.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • No Smoking
  • Restaurant
  • Room Service
  • Valet parking
  • Close to City Centre

Where is it

On Union Square, in the centre of the city. An easy walk to all public transport.

Hotel information

668 rooms on 36 floors in 1 building. All with air-conditioning, cable TV with pay-per-view films, hairdryer, iron and board. Standard Rooms sleep maximum 4 adults.

OneUP Restaurant (American bistro serving breakfast, lunch and dinner) and OneUP Lounge (cocktails and appetisers), Coffee Bar (serving breakfast items, snacks and drinks). Complimentary Hyatt StayFit® on 35th floor. Room service*. Laundry/dry-cleaning service*. Complimentary WiFi. Safe available at front desk*. Self-parking $41, valet parking $74.10 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Please note: 100% non smoking hotel.

Please note:  Effective 1st January 2021 the hotel will be introducting a destination fee payable locally of $30 per night plus tax subject to change.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3216)
  • Very good (2222)
  • Average (799)
  • Poor (302)
  • Terrible (233)
Image of the Tripadvisor rating Great hotel and staff in the heart of San Francisco

May 5, 2024 X766PNmark

Hotel and staff were incredible. Cleanliness and the city were in great condition feeling safe and welcome all around Union Square and all of downtown. An incredible trip. I’ve had my family there three times since COVID and this was such a great and fun experience for all of us. The City is making a comeback for sure!
Image of the Tripadvisor rating SF Hyatt Union Square Still Shined

May 3, 2024 Jim H

Great location with great security and attention to their guests. If you have to go to SF stay here. You’ll be happy
Image of the Tripadvisor rating Services should be improved

Apr 26, 2024 abdullahnurme

I have stayed one night, the room AC was not working properly, noisy. Fire system has some noise as well. Food options should be added more especially on meat side halal ones.
Image of the Tripadvisor rating Yellow water coming out of the bathtub faucet

Apr 10, 2024 Rachel T

We had some yellow water coming out of the bathtub, everyday when we started the first shower, for 5 days. Location and staff are great but the bathtub did leave a nasty taste on our trip especially as we weren't just staying overnight. It was very unfortunate as my husband and I are big Hyatt fans, and definitely did not expect this, especially… Read more
We had some yellow water coming out of the bathtub, everyday when we started the first shower, for 5 days. Location and staff are great but the bathtub did leave a nasty taste on our trip especially as we weren't just staying overnight. It was very unfortunate as my husband and I are big Hyatt fans, and definitely did not expect this, especially with a stay at a Grand Hyatt. Internet was also very spotty when I had to work from hotel. Had to hotspot my phone and go to the capital one cafe nearby somedays as well. Read less
Image of the Tripadvisor rating Comfortable stay despite some obvious cost cutting

Apr 5, 2024 farawaymum Sydney, Australia

Stayed for 3 weeks so got to know the pros and cons of this hotel. CONS Resort fee is an absolute scam. No Hyatt loyalty acknowledgement, not event a friendly thank you that costs nothing. Mean and noticeable cutbacks to club lounge over the duration of stay seemed like poor decision by management. Slow internet, and the printing in both club… Read more
Stayed for 3 weeks so got to know the pros and cons of this hotel. CONS Resort fee is an absolute scam. No Hyatt loyalty acknowledgement, not event a friendly thank you that costs nothing. Mean and noticeable cutbacks to club lounge over the duration of stay seemed like poor decision by management. Slow internet, and the printing in both club lounge and business centre never worked. Probably the most incompetent and rip off/inaccurate checkout experience I have ever had to endure. Room was serviced very late sometimes , as late as 4 pm, which was a very in convenient time for me, had to ask specifically to be done in the morning. No security lift swipe system, felt like it was too easy for anyone to get into building. PROS I had Club Lounge access and it was great for breakfast although there was absolutely minimal rotation of the food during the 3 weeks.Also they cut back staff, quality and choice of snacks etc progressively during my stay. Club lounge staff were very helpful, a highlight! Loved the suite, it was on a high floor with a separate bedroom, extra bathroom, abundant hanging space, lovely bed, proper desk to work. Convenient location with easy access to lots of restaurants, cable car, muni buses , trams and trains etc. Homeless and crazies on the street not too intrusive, compared to say other hotel areas like Market Street. Read less