Ritz Carlton Hotel Atlanta

After a long day at my niece's athletic state event at East Jackson Comprehensive High School, my family and I were exhausted and not in the mood for a long drive back to Savannah, Georgia. We decided to find a nearby place to rest and stumbled upon the Ritz-Carlton Atlanta. From the moment we arrived, we were greeted with a warm and welcoming ambiance that instantly put us at ease. The staff were incredibly friendly and accommodating, making sure our tired selves were well taken care of. The highlight of our stay was definitely the steak restaurant, where we enjoyed a delicious and satisfying meal before retiring to our comfortable accommodations for the night. Overall, our experience at the Ritz-Carlton Atlanta was nothing short of excellent, providing us with the perfect respite after a busy day. Read less

A 2 night stay in ATL at the Ritz was a trip I looked forward to. The staff truly put forward a top notch effort. There was always something complimentary to taste, eat, or drink in the lobby. We had a good meeting room with terrible WiFi bandwidth. The food at breaks was beautiful and seemingly endless in variety and volume. Lunch and breakfast buffets were imaginative and well prepared. The physical plant was tired albeit the fit and finish was top notch. All the woodwork in the guest rooms were worn, gouged and scuffed. Bathroom had a powerful shower and good hot water. Ice machines were not to be found. There was a nice large safe - good for laptops. Bed was comfortable. Room nice and dark... but even on the 11th floor sirens in the street can be heard. Read less

1st let me say I expected more from a Ritz-Carlton. Now the food at AG was amazing. Staff at the front desk were wonderful. However, rooms need to be updated & the kicker, I got ate up by bedbugs. I reported it & after a "thorough" investigation by hotel & a 3rd party, no evidence of bedbugs were found in room 1503, yet the bites on my legs & feet prove otherwise. I will NEVER recommend this hotel. Read less

The Ritz Carlton downtown Atlanta is the best choice in an area full of large, impersonal convention hotels; however, it has a few drawbacks that make it less than a true 5 star experience. Pros: -Bell staff are exceptionally helpful. -The Club lounge is fantastic! There are 5 different food presentations daily. You can also get anything you would like to drink including alcoholic drinks. The Club staff are extremely friendly and service oriented. -Rooms are nicely furnished. Cons: -Rooms are the smallest of any RC hotel I've stayed at. The bathrooms, especially, are really tiny. -Housekeeping is spotty - great some days, and other days I had to call to get our room made up and no turn down service on one night. -Hard to get special requests taken care of. I had neck pain after the first night due to the too soft pillows. I called and asked if there was a pillow menu (as is common in many luxury hotels), but there wasn't. Then I simply requested a memory foam pillow or the firmest pillow style they had. I was assured it would be delivered to my room quickly; however, it never showed up. It took 3 more requests over the course of the day before the new pillow was finally delivered to my room at 10 pm. After all that, the new pillow was only minutely firmer than what I already had. -Front desk staff not great. At checkout at 5:30 am, we were told that we couldn't get a print out of our bill because the computer system was being rebooted. Staff said that they would email our final receipt to us. When we received the final receipt email, we found that we had been double-charged the entire fee for the Club lounge (over $900 was incorrectly charged)! Of course, this necessitated a phone call to the hotel to correct. We are still going to have to double check our credit card to make sure that the incorrect charge is actually refunded. A real hassle. Read less