Sheraton New Orleans

New Orleans, Louisiana

Virgin rating

Hotel exterior, Sheraton New Orleans, Louisiana, Southern USA
Club King Room
Queen Guest Room
Lobby
Lobby
Starbucks, Sheraton New Orleans, Louisiana, Southern USA
Roux Bistro resturant, Sheraton New Orleans, Louisiana, Southern USA
Front Desk
Fitness centre, Sheraton New Orleans, Lousiana, Southern USA
Link@Sheraton, Sheraton New Orleans, Louisiana, Southern USA
Hotel exterior, Sheraton New Orleans, Louisiana, Southern USA
A video preview image
Club King Room
Queen Guest Room
Lobby
Lobby
Starbucks, Sheraton New Orleans, Louisiana, Southern USA
Roux Bistro resturant, Sheraton New Orleans, Louisiana, Southern USA
Front Desk
Fitness centre, Sheraton New Orleans, Lousiana, Southern USA
Link@Sheraton, Sheraton New Orleans, Louisiana, Southern USA

The hotel

The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from the Mississippi River, shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, or find time to relax by the pool or hit the 24-hour gym, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River and French Quarter. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.

Hotel information

1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, high-speed Internet access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Deluxe Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Club Rooms with 1 Sheraton Sweet Sleeper Bed, sleeping maximum 2 adults.

Executive Suites with 1 Sheraton Sweet Sleeper Bed and 1 sleeper sofa, sleeping maximum 4 adults.

Club Level Rooms offer the following benefits:
Access to the Club Lounge, plush bathrobes, upgraded bath amenities, complimentary bottled water and complimentary local and toll free calls (up to 60 minutes per call).

Roux Bistro (classic Creole offerings served for breakfast and lunch). Pelican Bar (cocktails and drinks served from 11.00am - 2.00am) and an in-house Starbucks® (5:30am – 5:00pm). Outdoor heated swimming pool and decking area. 24-hour fitness room. Sheraton Club Lounge* (42nd floor location with great views, evening drinks, snacks and relaxation space). Business centre*. 24-hour room service*. 24-hour front desk. Concierge service. Gift shop. Laundry/dry-cleaning service*.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1137)
  • Very good (1176)
  • Average (551)
  • Poor (267)
  • Terrible (174)
Image of the Tripadvisor rating Terrific View

Apr 25, 2024 F1754QMelizabethc Worcester, United Kingdom

Very nice hotel, travelled as a solo but within a group I hadn't met before. My room was beautiful, well appointed and a great view. I could lay on the bed and see boats going up and down the river - great full length window. Staff were very welcoming and looked after my needs. A very special thank you to the breakfast team - put up with a lot… Read more
Very nice hotel, travelled as a solo but within a group I hadn't met before. My room was beautiful, well appointed and a great view. I could lay on the bed and see boats going up and down the river - great full length window. Staff were very welcoming and looked after my needs. A very special thank you to the breakfast team - put up with a lot from rude and demanding customers whilst I was there but served them with a smile. Breakfast a real treat. Read less
Image of the Tripadvisor rating Reasonable stay with a few issues

Apr 20, 2024 jtv147 Pittston PA

My wife and I stayed here for a business conference from 4/13-4/19. Since it was a large group event, our price was probably better than was generally available. The stay was OK, some good points and some not so good. The good: Great location, close to almost everything. Fairly fast and efficient elevators. Nice view from our room on the… Read more
My wife and I stayed here for a business conference from 4/13-4/19. Since it was a large group event, our price was probably better than was generally available. The stay was OK, some good points and some not so good. The good: Great location, close to almost everything. Fairly fast and efficient elevators. Nice view from our room on the 34th floor. Comfortable beds except the pillows. Housekeeping kept the room clean. The A/C was working well. Staff was friendly. The fair: Check in and check out was reasonable, took a few minutes to sort out a discrepancy with our check out date. Decor was a little dated, but not enough to be a major detractor (we don't spend much time in the room anyway). Lobby bar served good drinks, but seemed a bit understaffed. Didn't use the restaurant so can't really comment. The bad: Wi-Fi was terrible. We tried the Marriott public network, and Marriott Bonvoy guest network, both were mostly non-functional anywhere except the lobby. I tried to address this with the front desk to no avail. Even our conference organizers had issues with the conference specific network and resorted to using cellular hot spots for access. In my opinion, this is unacceptable for a hotel that hosts business conferences. Having access to a functioning network with even reasonable speed would have made our entire stay less frustrating. Overall not a bad stay, but the WiFi issue really bothered me. Read less
Image of the Tripadvisor rating Stay the F away!

Apr 17, 2024 Joy K

They literally don’t have rooms available. We booked our stay a month ago. Arrived here at 10pm to find that our room is not ready. Others have been waiting 2 hours with no room. I’ve been waiting an hour now. Literally they don’t have rooms at night.
Image of the Tripadvisor rating Don't ever stay at this hotel

Apr 13, 2024 Sudhir T

Worst sheraton hotel in every aspect especially service. Maybe a stray to the slippery slope to ruin this brand. Nothing at this hotel is up to par. Will reconsider staying at any of the mariott brands and instead choose boutique brands. Dhhdjdjdkksk Skdjhdhdhr
Image of the Tripadvisor rating Amazing Stay!

Apr 8, 2024 theflautist10

My parent's and I recently traveled to New Orleans for a 6 night vacation and stayed at this hotel! We had the pleasure of getting checked in by the manager on duty, Deshaun (my apologies if I am not spelling his name correctly). We could not have asked for a better check-in experience! Deshaun provided an amazing first impression of the property… Read more
My parent's and I recently traveled to New Orleans for a 6 night vacation and stayed at this hotel! We had the pleasure of getting checked in by the manager on duty, Deshaun (my apologies if I am not spelling his name correctly). We could not have asked for a better check-in experience! Deshaun provided an amazing first impression of the property and we cannot thank him enough! During our stay, I also enjoyed my interactions with some of the other front office associates as well as with Cleide from the Pelican Bar. Everyone at the hotel treated us like royalty and we will be recommending the Sheraton New Orleans to our friends who are looking for suitable places to stay! Thank you to all of you! We cannot wait to come back! Read less