Sheraton Memphis Downtown

Memphis, Tennessee

Virgin rating

Standard Double Room
Indoor swimming pool
Crossroads Tavern & Grille
Lobby seating area
Hotel entrance
Standard Double Room
Indoor swimming pool
Crossroads Tavern & Grille
Lobby seating area
Hotel entrance

The hotel

Enjoy Sheraton-style service and accommodation at this fabulous downtown hotel. Close to all the attractions, there’s a lot to enjoy on-site too, including an indoor swimming pool with floor-to-ceiling windows and sundeck. Rooms are spacious, some with great views of the Mississippi River, plus family-sized suites with a convenient kitchenette. Upgrade to Club status and you’ll enjoy access to the Club Lounge, serving a complimentary hot breakfast, afternoon hors d’oeuvres and evening appetisers. Sample southern-style dishes at the Crossroads Tavern & Grille, which is open all day, or grab breakfast and a coffee to go from the pop-up coffee shop if you’re keen to start exploring.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

Downtown Memphis. Transfer time from Memphis International Airport: 15 minutes.

Hotel information

600 rooms and suites. All with air-conditioning, 32" flatscreen TV, complimentary WiFi, hairdryer, iron and board. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe King with sleeper sofa, sleeping maximum 2 adults and 2 children.

Mississippi River View Rooms with king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Club Floor Rooms include access to the Club Lounge including complimentary snacks and evening appetisers with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Crossroads Tavern and Grille (open for breakfast, lunch and dinner). Grab ‘n Go meals available. Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry-cleaning service*. Limited room service*. Valet-parking $22 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (641)
  • Very good (576)
  • Average (378)
  • Poor (216)
  • Terrible (212)
Image of the Tripadvisor rating Great for conference

Apr 30, 2024 TAK0269 Clarksville, Tennessee

We stayed in room 1914, top floor second room from the elevators. This is a joined room so there is a door to the room next door. There is a large gap in the door so I am sure they heard everything in our room! The bed is rather soft and one pillow was as thin as a slice of bread. Don’t need extra blankets because you cannot go below a set… Read more
We stayed in room 1914, top floor second room from the elevators. This is a joined room so there is a door to the room next door. There is a large gap in the door so I am sure they heard everything in our room! The bed is rather soft and one pillow was as thin as a slice of bread. Don’t need extra blankets because you cannot go below a set temperature and first night was very uncomfortable. I travel with extra blankets because I am usually cold but I was uncomfortably hot. However, by the third night I was more comfortable, so it may have been trying to cool from having drapes open. The water is super hot but lacks water pressure. The refrigerator kept drinks cold and the two bottles of water provided was a nice touch! We stayed eye for a conference at the conference center. It was very nice to have a covered, inside walkway for the hotel to the conference center! The elevators had a scan area that says for floors three and up must scan room key, but you don’t really need to. We just hit the floor and it went right up. We were in the south tower and taking the elevator with the glass windows was neat. The elevators are SUPER fast! parking is 33 a day, I heard several parked at the convention center for about a third of the price. However, I heard also issues with the parking app you have to pay on. This hotel is walking distance to the pyramid and the trolley stop is literally right outside the door. Read less
Image of the Tripadvisor rating Not worth the money

Apr 20, 2024 Peter S

The room, on a high floor, was quiet. Apart from that, the standard was worse than a cheap motel. The fridge was full of food that somebody had left behind and apparently had not been defrosted for months. The unlined wastebaskets must have come from the nearest Dollar General. The chair at the desk was damaged, and the armchair had stains. When… Read more
The room, on a high floor, was quiet. Apart from that, the standard was worse than a cheap motel. The fridge was full of food that somebody had left behind and apparently had not been defrosted for months. The unlined wastebaskets must have come from the nearest Dollar General. The chair at the desk was damaged, and the armchair had stains. When we arrived, there were no luggage carts available. But the lobby looked nice. Read less
Image of the Tripadvisor rating Just say no

Apr 16, 2024 barrettje Austin, TX

I’ll start with cons, because there are SO many: Parking entrance at night is dark and poorly indicated. Desk staff announced my room number loudly. As a solo female traveler this is awful and scary. Carpets were awful. Stains and dirty with other debris that clearly indicated they hadn’t even been vacuumed. Valet parking is required but the… Read more
I’ll start with cons, because there are SO many: Parking entrance at night is dark and poorly indicated. Desk staff announced my room number loudly. As a solo female traveler this is awful and scary. Carpets were awful. Stains and dirty with other debris that clearly indicated they hadn’t even been vacuumed. Valet parking is required but the desk and restaurants have zero cash to help break bills for tips. Had I known prior to arrival I could have planned to bring smaller bills No free coffee in the morning Bed was lumpy and pillows were flat Cons: The restaurant staff was incredibly nice and the breakfast buffet had a lot of nice choices. Read less
Image of the Tripadvisor rating Neglected property, understaffed

Mar 25, 2024 drzoo2020

Stayed here for a conference. The front desk seemed confused about reservation. When I first turned on the shower, there was dirty water and air coming out from the pipes. Ceiling tiles in bathroom were stained, partially broken. Ironing board cover was damaged. Room temperature not stable. Meeting room for work meetings has stained and damaged… Read more
Stayed here for a conference. The front desk seemed confused about reservation. When I first turned on the shower, there was dirty water and air coming out from the pipes. Ceiling tiles in bathroom were stained, partially broken. Ironing board cover was damaged. Room temperature not stable. Meeting room for work meetings has stained and damaged tiles, and the catered food was terrible. A mystery gray meat could have been pork, chicken or fish? No food buffet was labeled at all, food was set too early and left too late, which I assumed to be a staffing issue. On one of the days, a person threw a brick at the hotel lobby windows. Not a good stay. Read less
Image of the Tripadvisor rating Conference in Memephis

Mar 22, 2024 Domenic366

The Sheraton provide a clean and friendly venue for our conference. The options for meals and entertainment made all our members content. The parking situation could have been better, but it was a good compromise for the added security.