Compliments and feedback

At Virgin Atlantic Holidays, we strive to make your holiday the best it can be. If something goes wrong or doesn't live up to your expectations, we'll do everything we can to put that right.


There are a few different ways you can get in touch. Please include your booking reference when you contact us so we can find your details as quickly as possible.

Before you travel

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Email us

While on holiday

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Contact your local rep

After returning home

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Write to us

Customer Care,
Virgin Holidays Ltd.
The VHQ, Fleming Way.Crawley, West Sussex RH10 9DF