Couples Tower Isle

We booked this and travelled within 2 months and normally within that time I would have talked myself out of 'somewhere new', I'm so glad I didn't. The room was lovely, nice balcony size, perfectly clean and tidied daily. The staff who look after the rooms are brilliant. They come round to clean, restock the bar and if they went later on in the day would leave a night lamp on for us returning. The staff who do all the room changes, maintenance and cleaning all work to the highest of standards. Within the room is the comfiest bed, efficient air con and beautiful views! We were in building 2. The check in and out process was fine, make sure you check with the staff on the day before for the time they will collect luggage and what time the sad bus comes. The island! I was a little dubious but all for giving it a go and we went over before the 9am cut off to scope out if we were going to go. The next day we went and 'hid' ourselves on the left hand side of the island. Within about 30 minutes I needed a drink and thought nothing of walking to the right side and getting a drink. There is nothing seedy or sexual about it. It was liberating and one of the most amazing environments I've ever been in. The bar was well used and all other visitors were friendly and chatty, but not too in your face. Conway, the barman was fab and kept us topped up with liquid feeds. He makes an amazing June plum and Bob Marley. The staff who come to the island were lovely too, maybe a little bit better at understanding American accents to our British one but added to the fun. There is no pressure to go or stay when you get there, but we went and were both so so glad we did. The atmosphere is chilled, relaxed and you are literally on a tropical island in the Caribbean. Do it, at least once its the best. The boats go back and forth all day so there's not long to wait to go or come back. Food! Bayside - incredible food, quick service and staff who will literally refill.ypur glass before you even notice its low. The food is out of this world and tastes amazing. Tip: take some indigestion tablets. The food is beautiful but very rich and the shop is extortionate for any supplies such as pepto bismol etc. We went here 2x as there was a space. Check with guest services if you want a repeat booking, they're helpful. 8 rivers- wow, the room, atmosphere and food were better than the pictures give credit for. The menu was difficult to choose from but we opted for the fillet steak. Cooked professionally and just a shame we could go only once during the week Verandah - lovely food, again, the staff really put effort in to keep the service flowing. Main hall - one of the only things I really had an issue with. The breakfasts were lovely and plenty of choice but on an evening it was not 5* and was poor in choice, flavour and variety. Stand out staff in the food hall was Joel who remembered me several days in a row and made an effort to ask how my day had been. Joel was really stand out as a lot of the dining hall staff had a generic 'you're welcome' response to every comment. Top points to Joel!! Pool grill- most underrated place ever!! Its not just a pool grill, it is decent food and served quickly. You can get this for takeaway too. Handy to take over the island if your going later in the day. Stand out place of rhe week is the coffee shop/cake. Every single member of staff in here was lovely. However, there was one stand out guy from the minute we went to the minute we were leaving. Chinardo - I asked before we left to leave a comment so I hope the praise we have for this man does get fed back to him. He makes a mean latte for starters, my husbands mega fussy so it's a compliment in itself. On our first night I was desperate for some water and asked if there was anywhere I could get some. He tried a few places and really went above and beyond to get me a bottle of water when we had travelled over 20 hours and needed some tablets. I know this might sound like a standard thing, a staff member serving a drink, but it was more than that and it continued all week. He remembered our names, asked and checked in with us when we popped in and he is honestly such a credit to this establishment! He will go far and his can do attitude, welcoming manner and communication skills are all outstanding. He really brightened each visit. If you pop in the coffee bar and see him say hi from us! So down side: There isn't really a downside but a few things what are unacceptable (my opinion) The shop: Products aren't just 'overpriced', they are an actual insult. I needed indigestion tablets and other small items what would be a dollar in other shops being charged $10 for smaller items and less product. There is no excuse at all for this. Yes, it's a convenience to go there however it's an insult to all guests charging them rhat amount for items they may urgently need. The staff in the shop on the few visits we had were not as friendly as the staff in the hotel and more lile the office staff who also appear less approachable. Also, don't feel obliged to pay for any of the paid fishing trips. We were asked all the time to the point we were advised a time and to try it for cheap. We didn't go but that harassment feeling wasn't great everytime we left. I wish I could remember other names of the fab people who work there but the week passed in a blur. Eat, drink and make friends. We met a few lovely couples who we will keep in touch with. Hopefully we will be back soon 🧡🇯🇲💙 Read less

Honestly, where do we start? We visited Couples Tower Isle (CTI) April/May 2022 for our Honeymoon and it was the best holiday we have ever been on. The hotel thinks of everything from spirits in your room to all inclusive excursions but what makes this hotel stand above all the rest is the staff. They were absolutely phenomenal and no task was too big or small. Lots of them remembered your name which was a lovely touch, constantly refilling your water glasses when empty - sometimes before you even knew it was empty and making sure you had the best possible holiday. What I really love about the resort is that they all do this without any need for a tip. The hotel has quite a strict “No Tipping” policy as they believe that everyone should be on the same level and no one should get any extra service just because they have tipped. Food was some of the best and freshest food we have ever had at an All Inclusive and they chefs were always lovely and welcoming. The Pool Grill seemed to be a lot of peoples favourite as who doesn’t like a burger and chips by the pool. Our favourite was Eight Rivers (A La Carte) All included, you just need to book either using the app or Guest Services. Seven Courses and the food was amazing, it felt like a Michelin star restaurant or something. Only couple of negatives we had for the trip was that we felt Guest Services were possibly the least approachable of all the staff and when we asked any questions, they seemed quite put out by it. Not all of them but the majority. We were also a little disappointed that they made a big deal about other guests on their Honeymoon but we seemed to be overlooked. Not that it ruined our holiday or anything, but as we will never get this experience again, to hear that all other Honeymoons received a handwritten card to their room inviting them to the Honeymooners drinks, Cheese and Biscuits, a bottle of Champagne and a couples massage. The reason we were disappointed was that I emailed ahead a month or so before to inform them and we were told they would make a note of it, we also informed them on check in. We did receive the massage, but only because we asked for it, we were unaware of these other factors until it was too late, as the Honeymooners drinks were a day before we left. However, back to the great stuff! They have a Cat Cafe and Parrots in the Garden. The Parrots do say “Hello” and “Goodbye” but only once and then you will spend the rest of your holiday trying to get them to do it again lol. The included excursions are great to do too, particularly the Dunns River Falls. TOP TIP - don’t take anything with you! And if you take towels, leave them on the bus. Whatever you take with you off the bus, you have to carry up the falls and it’s gonna get wet. As you leave you walk through the market and “Everything is FREE” - IT IS NOT! DON’T TAKE ANYTHING FROM THE VENDORS UNLESS YOU ARE BUYING IT! Just carry on walking unless you are genuinely interested. Big Staff Shout Outs Ahjay in the restaurant was brilliant and considering he is still quite new, it seemed like he had been doing it for years. Lamon in Eight Rivers was so Professional and you could see why he was working in the Top Restaurant. Gordon Ramsey will snap him up! Nasheca at the Bayside was great! She actually wasn’t our first server, but when she took poorly, Nasheca stepped in halfway through and was brilliant. Romario, who seemed to work most nights in the Club, was amazing too. He was very complimentary on both mine and my wifes perfumes and from then he became our best friend. Great Cocktail making skills too. Finally to Chinardo, well what a great asset to CTU you have here. Such a genuinely lovely guy. He usually works in the on site Coffee Shop and was such a pleasure to talk to. He wanted to ask so many questions about the UK and actually made us feel even more proud of where we come from. Well Done Brother! All in all, what a great Hotel. We have joined the Rewards Scheme so we will be back! Read less

The hotel is clean but dated, the rooms are spacious and the cleaning is thorough, we also enjoyed the food which was excellent and the hygiene standards were superb. Most of the staff were delightful. The negatives are that the staff favour the Americans over the Brits in the bar areas they are always served first and we are ignored they would get a second round before we got our first. We were treated like British Royalty i.e. snubbed and ignored. To top this off we were insulted at the Bayview Restaurant by one of the staff we had no interaction with the member of staff beforehand but she took an instant dislike to us and made personal remarks about our physical appearance throughout the meal until we had had enough and had no option but to leave, we reported this to management and although they apologised and met with us, it spoilt the remainder of our holiday and we asked for an explanation for these remarks and nothing has been forthcoming from the management. This is sold as a couples resort but it is not, it was full of groups of American parties all having a great time but at the expense of the peace and quiet of other residents, we expected it to be more couples orientated it felt more like two weeks in Benidorm. So if you want to be ignored insulted and go to a party hotel this is the place for you. In future we will be holidaying in France where at least you expect to be insulted and they do it with class. Read less

My partner and I took our first major vacation together and went to Couples Tower Isle in Ocho Rios. I can say that as a gay couple we felt very welcomed. The staff were friendly and courteous. We had no trouble getting drinks at the bar or tables when it was time to eat. The only time we were questioned is when we were heading to the au natural island together-we were told that there were no singles allowed. But once we told the boat driver that we were a couple, we were happily on our way. Even at the au natural island we felt accepted by the other couples there and the staff. I know one or two times there was a double take and a whisper between couples, but that’s where it ended. Nothing was ever said directly to us, and the whispering and looks did not continue on. The only time that we felt that we were possibly discriminated against as a gay couple was with the resort photographer. We were at dinner three nights by ourselves and he never came to our table to take a picture. Now considering that my partner hates to have his picture taken and in 12 years I think we have a total of five pictures of the two of us together, it did save us from having to turn him down, so we really didn’t mind. The night that we ate at the Bayside restaurant with a straight couple was the only night we got our picture taken, and I’m glad we did because it came out great. But when we went on the excursion to Dunns River Falls, the photographer/videographer treated us as he did all of the other couples, except for asking us to give a kiss in a picture. Again though, we personally did not mind that at all as we are not into PDA. I hope more gay couples read reviews like this and take a chance on Couples Resorts. We were the only gay couple there, and for the first three days and then the last two days there were two different female couples there, One much younger than us and one much older than us. We definitely plan to visit other Couples Resorts. Read less

Thank you Jamaica 🇯🇲! So, this is the FIRST time we have EVER repeated a resort since our all-inclusive travels began in 2007. This was for my husband's 45th, and our 1st travel since 2019. We received a plate of cookies and Champagne for my husband's birthday and enjoyed a beautiful week in Jamaica. I don't feel the need to review the resort as a whole because Couples has maintained the quality and nostalgia of this iconic flagship resort. We stayed in block 4 with a beautiful unobstructed view of the ocean and The Island. I will however try to list all the staff that made our 7 night stay fabulous and just how we remembered it from 2014. Thank you to all! Kudos to our shuttle driver upon arrival in some unbelievable traffic. And to our driver upon departure for making a special potty break for me after the scheduled pit-stop. Romario thank you for the minibar set up late on our arrival and the basics tour, Emorth and Tahj thank you for baggage help, thanks to Jessica at the front desk and Paulette at guest services. Christine and Taydeen at the spa easily the best massages we've had in 5 years. Love the resident parrots up by the spa area too! I could hardly keep track of everyone's name at the restaurants but hopefully I got most of them...Garfield @ Eight Rivers and everywhere; lunch and breakfast!...Gracias you are awesome, Oneil, Sashari, Leonardo, Francine, and Juneil at breakfast, Phelecia (sp ?) at the coffee bar, Nasheca @ Eight Rivers...amazing, Fidel at Verandah thank you, and at Bayside thank you to Ormando and Dorian. We had room service several times and it was quick and delicious. Thank you to all the staff at the bars! Kerry Ann you are a much needed dose of humor in this crazy world, Racquel, Conrad, Antoinette (thanks for the advice on the Napoleon!), and Shannace thanks for the humor as well. Thank you Bryan at the piano bar for the several nights of service and helping to bring in all the birthday celebrations in style! And, Easter in Jamaica...so much fun! Thank you Damien for taking us on the Hobie and to all your coworkers who manned the catamaran and Rum punch on a potentially stormy afternoon...but ended with a beautiful rainbow and no rain! And also Akme (sp ?), loved chatting with you and thanks for the Almond tree education! Can't wait to return to Couples again in the future! Read less