Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

The hotel

Treat the family to a little rock star treatment at the Hard Rock Hotel Riviera Maya. Split into two sections, the Hard Rock Hotel Riviera Maya Hacienda is a family friendly playground packed full of fun with amenities galore. Two expansive pools and waterslide, five restaurants, endless water activities and the Kids' Club should give you a good idea. Plus when staying in the Hacienda section, adults also have full access to the restaurants, bars and facilities within the adult’s only Heaven section. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Sailing
  • Restaurant
  • Hobie Cats
  • Kayaking
  • Snorkelling
  • Families
  • Wedding
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

In the heart of the Riviera Maya, this is the family section of the Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

870 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya and Hard Rock Cancun (both adult and family section, transportation not provided).

 


 

Deluxe Platinum, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 adults or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request) 
  • Selection of films (upon request) 
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers 
  • Kids' special room service menu 
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products 
  • In-room family guide with activities schedule
Rock Royalty Deluxe Platinum with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty inclusions:
  • Rock Royalty Personal Assistant (7:00am–11:00pm)
  • Ironing service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks® and mix® program
  • Complimentary 25-minute couple's massage at the Rock Spa®
  • VIP Check-in
  • Early check in/late check out (under availability)
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds*
  • Hydro spa tub
  • Private bath with shower
  • Balcony with hammock in most rooms
  • Mini-bar with soda, bottled water, juice, domestic beer and snacks
  • LCD TV with satellite
  • Purified water
  • Plush bathrobes and slippers
  • Sleeping mask
  • Loofah Sponge
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair dryer
  • Iron and board
  • Complimentary wireless Internet
  • 24-hour room service - select à la carte menu
  • Turn-down service
Deluxe Platinum Grand Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Platinum Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum Rooftop 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Star Suites have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 4 adults. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

5 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Ipanema (Brazilian cuisine), Zen (Japanese), Cafetto (coffee bar), Float (snacks/drinks). Plus access to a further 4 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (all of which are adult-only). A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme.

2 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 75 treatment rooms, Yoga Temple and Posh Beauty Salon* for kids at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. bIkes. Nearby 18-hole Robert von Hagge designed golf course. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). The Cavern teen centre with a daily programme of activities including Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The all new Woodward Riviera Maya activity centre* for guests 7 years and over. A huge 29,000 sq ft building, home to a whole host of adrenaline junkie activities to include jump and pump track, trampolines, gymnastic flooring, BMX bike park, an in-door skate park, foam pit, dry land snowboarding and skiing and much more. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service. Ultimate Playtime Package can be purchased locally including babysitting and baby equipment to use during your stay.

3 nights at all times.

* Denotes local charge.

**25% service fee applies.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Please note:there is an additional cost to access and use the facilities at the new Woodward & Wrecktangle Riviera Maya activity centres, resort credit can be used as payment on most services. Guests under 18 years of age must have an adult present when checking into the facility who is required to sign waiver forms consenting the minor to participate.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9646)
  • Very good (2146)
  • Average (947)
  • Poor (367)
  • Terrible (405)
Image of the Tripadvisor rating Where God Touched Mexico

Sep 18, 2019 Charles S Riverview, Michigan

We stayed at the HRHRM the first week of September, 2019. It is one of the most beautiful Hard Rock properties.What makes the HRHRM unique is its natural beauty. The property is in the middle of natural green trees, flowers, bushes, palm trees, and vegetation. The property sits overlooking a natural rocky reef. Instead of a long beach you have… Read more
We stayed at the HRHRM the first week of September, 2019. It is one of the most beautiful Hard Rock properties.What makes the HRHRM unique is its natural beauty. The property is in the middle of natural green trees, flowers, bushes, palm trees, and vegetation. The property sits overlooking a natural rocky reef. Instead of a long beach you have pristine lagoons with caribbean salt water. You can freely swim in the lagoons without issue. The Pools are clean and well maintained. On site are a number of beautiful creatutes including spider monkeys, iguanas, racoons, and other mexican wildlife. We found the food and service to be excellent. Our favorite restaurant was Freida. We had the best shrimp fajitas, we have ever had. The fajitas were so good, we ate there twice. Waiter Hermenegildo and assistant Antonia provided phenomenal service. One can easily see that Antonia has a great passion and loves her job. She is an excellent worker. We ate at La Petite Cochon and had a great dinner. Our waiters Ricardo and Humberto provide great service and suggestions. Overall the food and service at the HRHRM was very good. We stayed on the Heaven side and enjoyed building 2. The Lagoons and Pools were beautiful. The premises are clean and well maintained. Daily you will observe the maintenance workers cleaning, trimming, and pruning the vegetation and grounds. I loved the gym. It is first rate. Employee Lalo did a great job passing out water and towels to the guests. He routinely wiped down machines when guest finished. After working out I enjoyed hydrotherapy in the Spa. Both the gym and Spa are beautiful. Every night the HRHRM offers good entertainment. The shows are always worthwhile. Security was very good. Daily you could see security checking the grounds and entrances. We and 2 butlers, Raul and Fernando. They both did a great job. Fernando set up special tours and meals for us. We had a roof suite in building 2. The sight of passing ships and stars at night was compelling. Thank you HRHRM for a memorable week. We hope to see you soon. Read less
Image of the Tripadvisor rating Summer vacations

Sep 18, 2019 AlanFranco09

I was in this magnificent hotel one week, has an excellent facilities, my family and I stay in the room in front of the pool and sea, the view there is amazing, all the pools are beautiful, the breakfast, the lunch and the dinner was great, the concept of rock for this hotel looks so beautiful for all the building, we pass a great time here, the… Read more
I was in this magnificent hotel one week, has an excellent facilities, my family and I stay in the room in front of the pool and sea, the view there is amazing, all the pools are beautiful, the breakfast, the lunch and the dinner was great, the concept of rock for this hotel looks so beautiful for all the building, we pass a great time here, the drinks are so rich, but one of my most rewarding experiences was in the zip line, I appreciate the help to Zamurai He's the boy who helps you get ahead, Mr. boy He's the boy who slows you down and the boy on the list where your name points I hope to come back this Read less
Image of the Tripadvisor rating Great Hotel - some drawbacks

Sep 18, 2019 Traveling_niceguy

My wife and I had a great time, while staying in “Heaven,” at the Hard Rock. Though there are a couple things that did bring the rating down from a “5-Star” to a “3-Star.” During our stay, I utilized the gym and was injured due to faulty gym equipment, which we reported on three occasions to the staff, and no one seemed interested to assist me;… Read more
My wife and I had a great time, while staying in “Heaven,” at the Hard Rock. Though there are a couple things that did bring the rating down from a “5-Star” to a “3-Star.” During our stay, I utilized the gym and was injured due to faulty gym equipment, which we reported on three occasions to the staff, and no one seemed interested to assist me; we’ve since emailed the HRH, and though we received an initial reply, we are awaiting their follow-up still after 4 days. In addition, the jewelry shop has what seems, “high-quality” jewelry, but within 2 weeks of purchasing a ring/earring set, the crystals have begun to fall out. We’ve attempted to find the contractor that operates the shop, and to no avail. We recommend proceeding with caution, whenever buying jewelry from this shop. Read less
Image of the Tripadvisor rating Fantastic Holiday

Sep 18, 2019 128karenm128 Wilmslow, United Kingdom

This was our first visit to The Hard Rock Riviera Maya and it followed our usual stay at The Hard Rock Orlando . The staff were fantastic on our arrival and explained everything we needed to know .The room was always kept clean and had comfy beds and a jacuzzi !! The food was of high standard in all the restaurants and everywhere kept clean . On… Read more
This was our first visit to The Hard Rock Riviera Maya and it followed our usual stay at The Hard Rock Orlando . The staff were fantastic on our arrival and explained everything we needed to know .The room was always kept clean and had comfy beds and a jacuzzi !! The food was of high standard in all the restaurants and everywhere kept clean . On the beach Betty looked after us and brought us drinks food anything we asked for ...thank you Betty !!! I was poorly for a couple of days and Eric couldn't have been more helpful ringing me at 9am each morning to see if they could bring me anything...thank you !!! Woodward is amazing and our kids loved every minute spent there...again all the staff there kitchen staff included are second to none !!! The Waterpark is fun and with kids aged 16 and 13 they had a great time. The staff at the beach fought endlessly to clear the seaweed to make to beach beautiful !!! We will definitely return ....thank you to all for making our holiday wonderful 💃 🕺🤸‍♂️🤸‍♂️ The Renshaw Family Read less
Image of the Tripadvisor rating 50th Birthday Trip

Sep 17, 2019 sactownCali cali

Planned a surprise 50th Birthday trip with Friends and Family. Great resort to accommodate both Families with under 18 yr olds to being Adult Only. Lot of activities to do during day and NIGHT.. Pools are huge. NO true Ocean Beach, man made lagoons with ocean water and fish in them. Several great restaurants. Room service excellent 24 hours… Read more
Planned a surprise 50th Birthday trip with Friends and Family. Great resort to accommodate both Families with under 18 yr olds to being Adult Only. Lot of activities to do during day and NIGHT.. Pools are huge. NO true Ocean Beach, man made lagoons with ocean water and fish in them. Several great restaurants. Room service excellent 24 hours a day. Heaven Pool entertainment staff member "Samurai" was the best keeping people and activities going, fun and involved. Zen Chef "Valentin" was best chef at ZEN. Read less