Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

Virgin rating

The hotel

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Two expansive pools and Rockaway Bay a 23-slide waterpark, five restaurants, endless water activities and the Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults also have full access to the restaurants, bars and facilities within the adult’s only Heaven section. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Hobie Cats
  • Kayaking
  • Sailing
  • Snorkelling
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service

Where is it

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

870 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (for adults). Transportation not provided.

 


 

Deluxe Platinum, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 adults or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request) 
  • Selection of films (upon request) 
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers 
  • Kids' special room service menu 
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products 
  • In-room family guide with activities schedule
Rock Royalty Deluxe Platinum with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children. Rock Royalty inclusions:
  • Rock Royalty Personal Assistant (7:00am–11:00pm)
  • Ironing service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks® and mix® program
  • Complimentary 25-minute couple's massage at the Rock Spa®
  • VIP Check-in
  • Early check in/late check out (under availability)
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds*
  • Hydro spa tub
  • Private bath with shower
  • Balcony with hammock in most rooms
  • Mini-bar with soda, bottled water, juice, domestic beer and snacks
  • LCD TV with satellite
  • Purified water
  • Plush bathrobes and slippers
  • Sleeping mask
  • Loofah Sponge
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair dryer
  • Iron and board
  • Complimentary wireless Internet
  • 24-hour room service - select à la carte menu
  • Turn-down service
Deluxe Grand Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum Rooftop 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Star Suites have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 4 adults. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

5 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Ipanema (Brazilian cuisine), Zen (Japanese), Cafetto (coffee bar), Float (snacks/drinks). Plus access to a further 4 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (all of which are adult-only). A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme.

2 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 75 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. bIkes. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). The Cavern teen centre with a daily programme of activities including Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. 50% discount available on selected spa treatments and golf at Hard Rock Golf Club.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service. Ultimate Playtime Package can be purchased locally including babysitting and baby equipment to use during your stay.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

3 nights at all times.

* Denotes local charge.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (11976)
  • Very good (2419)
  • Average (1128)
  • Poor (494)
  • Terrible (639)
Image of the Tripadvisor rating Amazing time at Hard Rock in Riviera Maya

May 21, 2022 toriteufel

Came on family trip in May 2022. We had a fantastic time. The staff were phenomenal as always. We had Napolean and Allan as our butlers and we couldn’t have asked for better. They are so kind, respectful, helpful, quick, etc. They went above and beyond our expectations. Highly recommend!
Image of the Tripadvisor rating An idyllic getaway

May 21, 2022 cooktea Yarm, United Kingdom

The service was excellent from the moment we arrived at the airport. Once at the hotel the staff couldn’t do too much for us. We loved the ‘heaven’ (adults only!) side, but we still had the option to use the ‘hacienda’ (families) facilities. We were there for a week and ate at a different restaurant every evening, you do need to book in advance.… Read more
The service was excellent from the moment we arrived at the airport. Once at the hotel the staff couldn’t do too much for us. We loved the ‘heaven’ (adults only!) side, but we still had the option to use the ‘hacienda’ (families) facilities. We were there for a week and ate at a different restaurant every evening, you do need to book in advance. We would really recommend this hotel, and would be happy to answer any questions other travelers might have. 2 things to watch out for, firstly I was badly bitten by insects. And secondly they will try and get guests to attend a breakfast meeting, this is effectively a timeshare sell, and in our opinion isn’t worth the credits offered for attending. Read less
Image of the Tripadvisor rating One of our favorite Hard Rock Resorts

May 21, 2022 Kevin A Nuevo Vallarta

We are Hall of Fame members so our experience is already elevated with our own butlers and private transportation. We love the new pool and the swim up rooms. We are not beach people so the fact that there is not a beach doesn't bother us. The adult only Heaven side is truly that but we do find ourself going over to the Hell side ( Hacienda) for… Read more
We are Hall of Fame members so our experience is already elevated with our own butlers and private transportation. We love the new pool and the swim up rooms. We are not beach people so the fact that there is not a beach doesn't bother us. The adult only Heaven side is truly that but we do find ourself going over to the Hell side ( Hacienda) for dinners and the shows and it looks like everyone is always having a great time although there are hundreds of kids running around. LOL Read less
Image of the Tripadvisor rating Wonderful family vacation

May 21, 2022 jennteufel Oakville, Canada

We spent a week with extended family at this beautiful resort. It was an amazing vacation from start to finish. Our butlers, Napoleon and Allan, looked after our every need. They really made the week extra special. The grounds and buildings are gorgeous. Lots of things to do. The staff is attentive and kind. We spent time at the spa which was… Read more
We spent a week with extended family at this beautiful resort. It was an amazing vacation from start to finish. Our butlers, Napoleon and Allan, looked after our every need. They really made the week extra special. The grounds and buildings are gorgeous. Lots of things to do. The staff is attentive and kind. We spent time at the spa which was incredible. The kids did offsite excursions which they enjoyed very much. Food was fantastic. We stayed on the Hacienda side as we had teenagers with us, but also made our way to the Heaven side which was beautiful. The shows were excellent. Transportation to and from the airport was easy. It was all around just a wonderful trip and we will definitely be back. Read less
Image of the Tripadvisor rating Poor service

May 20, 2022 20cynthia

Cleanliness and service is not the same as it was before Covid. Toiletries were not delivered daily change in reservation policies were changed due stay and a problem with the change in policy. Management is not enforcing policies and supervisors blaming other departments for problems