Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

The hotel

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Two expansive pools and Rockaway Bay a 23-slide waterpark, Woodward & Wrecktangle, five restaurants, endless water activities and the Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults also have full access to the restaurants, bars and facilities within the adult’s only Heaven section. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

870 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (for adults). Transportation not provided.

 


 

Deluxe Platinum, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 adults or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request) 
  • Selection of films (upon request) 
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers 
  • Kids' special room service menu 
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products 
  • In-room family guide with activities schedule
Rock Royalty Deluxe Platinum with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty inclusions:
  • Rock Royalty Personal Assistant (7:00am–11:00pm)
  • Ironing service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks® and mix® program
  • Complimentary 25-minute couple's massage at the Rock Spa®
  • VIP Check-in
  • Early check in/late check out (under availability)
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds*
  • Hydro spa tub
  • Private bath with shower
  • Balcony with hammock in most rooms
  • Mini-bar with soda, bottled water, juice, domestic beer and snacks
  • LCD TV with satellite
  • Purified water
  • Plush bathrobes and slippers
  • Sleeping mask
  • Loofah Sponge
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair dryer
  • Iron and board
  • Complimentary wireless Internet
  • 24-hour room service - select à la carte menu
  • Turn-down service
Deluxe Platinum Grand Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Platinum Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum Rooftop 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Star Suites have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 4 adults. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

5 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Ipanema (Brazilian cuisine), Zen (Japanese), Cafetto (coffee bar), Float (snacks/drinks). Plus access to a further 4 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (all of which are adult-only). A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme.

2 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 75 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. bIkes. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). The Cavern teen centre with a daily programme of activities including Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The all new Woodward Riviera Maya activity centre* for guests 7 years and over. A huge 29,000 sq ft building, home to a whole host of adrenaline junkie activities to include jump and pump track, trampolines, gymnastic flooring, BMX bike park, an in-door skate park, foam pit, dry land snowboarding and skiing and much more. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. Limitless resort credit can be used towards, golf, spa, beauty treatments, tours and much more (a 25% service charge applies).

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service. Ultimate Playtime Package can be purchased locally including babysitting and baby equipment to use during your stay.

3 nights at all times.

* Denotes local charge.

**25% service fee applies.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Please note:there is an additional cost to access and use the facilities at the new Woodward & Wrecktangle Riviera Maya activity centres, resort credit can be used as payment on most services. Guests under 18 years of age must have an adult present when checking into the facility who is required to sign waiver forms consenting the minor to participate.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (10252)
  • Very good (2230)
  • Average (987)
  • Poor (388)
  • Terrible (430)
Image of the Tripadvisor rating Great family trip

Jul 1, 2020 jerrymS6829DW Arlington, Texas

We did the Rock Royalty section which has has amazing butlers. Ours were Antonio and Abraham, which were both super helpful with anything...booking shows, meals, rental car (Xiinbal Car Rental...awesome), and even a doctor that came to our room for my kid’s ear infection (even the dr was great). We rode bikes and saw monkeys, our 11 yo son… Read more
We did the Rock Royalty section which has has amazing butlers. Ours were Antonio and Abraham, which were both super helpful with anything...booking shows, meals, rental car (Xiinbal Car Rental...awesome), and even a doctor that came to our room for my kid’s ear infection (even the dr was great). We rode bikes and saw monkeys, our 11 yo son visited Woodward trampoline area 4 times, we used the water park, the cool slide at the main pool, and even a zip line at the main pool a couple days of the week. All of the staff and food was exceptional. The beach isn’t the best, the rooms could be bigger and have larger beds, but all in all, everything was exceptional. We go to Mexico all inclusive a lot and don’t typically stay at resorts this large, but it doesn’t take long to find your way around and realize it’s doesn’t feel like a huge resort. It was only about 20% occupied bc Covid, but wow, were they ever on top of cleaning and being sanitary! Very impressive! Read less
Image of the Tripadvisor rating BOOK IT! Fantastic Stay!

Jun 30, 2020 Dlamourt1

This was my 2nd time at Hard Rock Riviera Maya and I am extremely pleased with my stay! I booked transfers through the hotel and my transfers were flawless. Check-in was exceptional, and they sanitize everything upon arrival. They even give you a pen in a sealed bag for your use. They take your temperature upon arrival as well. The program… Read more
This was my 2nd time at Hard Rock Riviera Maya and I am extremely pleased with my stay! I booked transfers through the hotel and my transfers were flawless. Check-in was exceptional, and they sanitize everything upon arrival. They even give you a pen in a sealed bag for your use. They take your temperature upon arrival as well. The program they have in place “Safe and Sound”; makes every guest feel as a priority! I recommend you read about the extensive policies and procedures they have implemented. The towels are even brought to you in sealed bags (see pictures). QR Barcode is used for menus, activities and all hotel information (spa, map, room service, etc.) Buffets are closed but they are very accommodating with anything you want. Activities at the pool are great. They also sanitize the balls after every use. Beaches are absolutely beautiful and clean! Some of the things I missed during this stay is 1. choices of restaurants; due to low occupancy they didn’t have all restaurants open. 2. Buffet! 3. Ice Cream Machine at the Pool 4. Churros in the Marketplace Once things are up and running I know Hard Rock will continue their excellent service and commitment to their customers! Read less
Image of the Tripadvisor rating Loving it here for 6 days.

Jun 30, 2020 Z3029MVjuliac Orlando, Florida

Rulo was awesome! Taught my sons Spanish. The resort is clean, hygiene and experience is wonderful love the vacation so far. Massages are awesome we traveled now because nobody else is. Thank you hard rock best vacation ever
Image of the Tripadvisor rating Fantastic

Jun 29, 2020 26silver Iowa

Our last day was today. We were not sure what to expect when we got here but everything has been amazing. All the tables and chairs are spaced out, there is plenty of hand sanitizer everywhere and you are given some before you go into each restaurant. We especially enjoyed the steakhouse and eating at the Zen restaurant. Edwin our chef was great… Read more
Our last day was today. We were not sure what to expect when we got here but everything has been amazing. All the tables and chairs are spaced out, there is plenty of hand sanitizer everywhere and you are given some before you go into each restaurant. We especially enjoyed the steakhouse and eating at the Zen restaurant. Edwin our chef was great and So were our servers Oskr and Joel. Very friendly and they kept the table cleared quickly and the drinks coming. We spent several nights in the bar and had amazing service from Mario, David and Edwardo. Very fun atmosphere because of them and impeccable service. Mario literally ran across the lobby several times to get us drinks, can't say enough about the service here, it's top-notch. During the day we spent time at the swim up bar. Although no drinks can be served directly from the bar the servers did a great job of keeping the drinks coming. I wish we would've got more names or remembered more of them but we had great service from Alberto, Ivan, Jesus and Betty. Jesus remembered my name when I checked the kids in to Woodward a few days after we got here, that made me smile. They work very hard to make the guests feel welcome and wait on us. Side note.. Make sure your kid brings closed toe shoes or they cannot ride the bikes, we found out the hard way. We enjoyed the entertainment staff by the pool each day With the water aerobics, the games and trivia. I never did catch their names here's a picture of a few of them dancing with my oldest son. I also did not get the name of our housekeeper but whoever cleaned 5314 this past week deserves a raise. Did such a great job. Our 16-year-old stayed in the room a lot and ordered a ton of room service. They were fast And we were very happy with the service from the guys delivering and picking up trays when finished. And last but not least I've never experienced a private butler before but we had Daniel this week and he was nothing short of amazing also. He set up all of our dinner reservations, answered all of our questions and booked appointments for us through the spa, and kids activities. He was extremely Friendly And always made sure that he tracked us down and made sure everything was good each day. He had dinner reservations for us the first night when we got here which was very nice that we did not have to worry about that, I don't know if I ever could go without a private butler again after having him. I'm so glad that we came, all of the staff wears masks and gloves, I did not once worry about anything being clean as there are constantly workers around cleaning, mopping and sanitizing everything. Great job Hard Rock. Your employees are amazing! Read less
Image of the Tripadvisor rating Summer vacation

Jun 28, 2020 alyssascherner Ontario, Canada

My family had a great time. We did a lot of pool activity’s with the entertainment team. Pool games were fun. Music was great. I had a great time with the entertainment team especially Samurai, Liss, Baby Shark, Brownie, and April. Great place. Can’t wait to come back.