Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

The hotel

Treat the family to a little rock star treatment at the Hard Rock Hotel Riviera Maya. Split into two sections, the Hard Rock Hotel Riviera Maya Hacienda is a family friendly playground packed full of fun with amenities galore. Two expansive pools and waterslide, five restaurants, endless water activities and the Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults also have full access to the restaurants, bars and facilities within the adult’s only Heaven section. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the heart of the Riviera Maya, this is the family section of the Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

870 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya and Hard Rock Cancun (both adult and family section, transportation not provided).

 


 

Deluxe Platinum, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 adults or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request) 
  • Selection of films (upon request) 
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers 
  • Kids' special room service menu 
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products 
  • In-room family guide with activities schedule
Rock Royalty Deluxe Platinum with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty inclusions:
  • Rock Royalty Personal Assistant (7:00am–11:00pm)
  • Ironing service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks® and mix® program
  • Complimentary 25-minute couple's massage at the Rock Spa®
  • VIP Check-in
  • Early check in/late check out (under availability)
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds*
  • Hydro spa tub
  • Private bath with shower
  • Balcony with hammock in most rooms
  • Mini-bar with soda, bottled water, juice, domestic beer and snacks
  • LCD TV with satellite
  • Purified water
  • Plush bathrobes and slippers
  • Sleeping mask
  • Loofah Sponge
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair dryer
  • Iron and board
  • Complimentary wireless Internet
  • 24-hour room service - select à la carte menu
  • Turn-down service
Deluxe Platinum Grand Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Platinum Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum Rooftop 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Star Suites have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 4 adults. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

  • Booking bonus: book by 15 Dec '19 and save up to 21% off the accommodation cost for travel between 21 Dec '19-18 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

5 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Ipanema (Brazilian cuisine), Zen (Japanese), Cafetto (coffee bar), Float (snacks/drinks). Plus access to a further 4 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (all of which are adult-only). A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme.

2 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 75 treatment rooms, Yoga Temple and Posh Beauty Salon* for kids at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. bIkes. Nearby 18-hole Robert von Hagge designed golf course. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). The Cavern teen centre with a daily programme of activities including Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The all new Woodward Riviera Maya activity centre* for guests 7 years and over. A huge 29,000 sq ft building, home to a whole host of adrenaline junkie activities to include jump and pump track, trampolines, gymnastic flooring, BMX bike park, an in-door skate park, foam pit, dry land snowboarding and skiing and much more. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service. Ultimate Playtime Package can be purchased locally including babysitting and baby equipment to use during your stay.

3 nights at all times.

* Denotes local charge.

**25% service fee applies.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Please note:there is an additional cost to access and use the facilities at the new Woodward & Wrecktangle Riviera Maya activity centres, resort credit can be used as payment on most services. Guests under 18 years of age must have an adult present when checking into the facility who is required to sign waiver forms consenting the minor to participate.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9907)
  • Very good (2181)
  • Average (953)
  • Poor (372)
  • Terrible (410)
Image of the Tripadvisor rating Very large resort

Nov 13, 2019 KelOneL

Huge resort! Not a bad place for a Stay & Play type of vacation. No beaches, or beach access. ONLY lagoon style beaches. Still pretty and nice, but not a beach. Drinks were fair, but terribly inconsistent. No two drinks were the same, even made by the same bartender. Some staff spoke poor English, and admitted to speaking & understanding… Read more
Huge resort! Not a bad place for a Stay & Play type of vacation. No beaches, or beach access. ONLY lagoon style beaches. Still pretty and nice, but not a beach. Drinks were fair, but terribly inconsistent. No two drinks were the same, even made by the same bartender. Some staff spoke poor English, and admitted to speaking & understanding English poorly. Staff was super friendly, helpful, clean, well groomed, and always available. Food was pretty decent for an all-inclusive. THEE BEST COFFEE!!! Coffee was excellent EVERY DAY no matter where you got it. Tons of restaurants, lots of options. Make reservations as soon as you get there. Salmon was fantastic! Facility is clean. Many in room comfort items. Room service was great, although at times a bit long of wait. Orders were always accurate. Spa is HUGE and CLEAN! Read less
Image of the Tripadvisor rating Favorite place to stay

Nov 13, 2019 Sheargenius55

Absolutely love this hotel. The staff never fails to amaze me. Our Server Brayan, was so personable, attentive, and knowledgable. We also Loved Ivonne on the entertainment team. She made things so fun with plenty of activities by the Heaven pool I also LOVED the Michael Jackson show! Chris killed it! I was so impressed with his dancing and… Read more
Absolutely love this hotel. The staff never fails to amaze me. Our Server Brayan, was so personable, attentive, and knowledgable. We also Loved Ivonne on the entertainment team. She made things so fun with plenty of activities by the Heaven pool I also LOVED the Michael Jackson show! Chris killed it! I was so impressed with his dancing and talent! I will always come back, and look forward to my yearly visits here. It is m second home! :) Read less
Image of the Tripadvisor rating Back on Top!

Nov 13, 2019 OhioTraveler44514 Poland, Ohio

We have returned from our latest trip to the Hard Rock Riviera Maya and are pleased to say we witnessed remarkable improvements. A year ago, we brought a party of friends and relatives to vacation with us at the Hard Rock. Although everyone of our guests had a very good experience, I was very disappointed because the entire experience was not at… Read more
We have returned from our latest trip to the Hard Rock Riviera Maya and are pleased to say we witnessed remarkable improvements. A year ago, we brought a party of friends and relatives to vacation with us at the Hard Rock. Although everyone of our guests had a very good experience, I was very disappointed because the entire experience was not at the level we had come to expect at this resort. There has been a turn around. Perhaps management does listen to our comments and recommendations. All of us were particularly impressed with the improved maintenance and overal cleanliness, not only in our rooms, but in all of the public areas. In addition, we can report a significant improvement in the service as well as the quality of the food and beverages offered at all of the restaurants and bars. It is now back to the level of excellence the resort had offered before its transition to Hard Rock. If you are older like us (mid 60's-mid 70's), I will recommend staying in Building 2. It is away from the evening activities, quiet, and easily accessible to the pools, lobby and restaurants. During the day we stay away from the loud music and screamining DJ's at the main pool (from 11:00-5:00) and prefer the beach area or other pools away from there. All had great service and you did not feel you are being ignored. During our stay, we visited all of the restaurants and bars and received excellent service and food. This year the group favorite is El Toro because of the quality of the steaks we had during each visit. Our favorite meal of the day was breakfast because we were greated every day with a warm and friendly smile from Apolinia who is not only an excellent server but an excellent ambassador for the resort. Do not be afraid to use your resort credits at the Spa-the services are outstanding! (it is best to book in advance on-line or upon arrival to get the best dates and times for your services.) Whether you are a first timer or an experienced traveler to the Riviera Maya, I can once again give my highest recommendation to the Hard Rock. You will not be disappointed. The pick up service at the airport upon arrival was the best we have ever had. You do not have to do this, but I recommend when you meet with your concierge after check-in, arrange your dinner dates and times for dinner during your stay. During the high seasons the most popular restaurants are more difficult to get into at prime times. You can always make changes later. Check-in and Check-out are very efficient. Read less
Image of the Tripadvisor rating Best pool activities

Nov 12, 2019 J Marie B

Samurai (Ricardo), Mr Boy and Lucy had an excellent morning routine. I absolutely loved it! The food was good and they are very attentive. The spa was great and we thoroughly enjoyed ourselves! We will be back
Image of the Tripadvisor rating Excellent vacation spot!

Nov 12, 2019 too_shea

My husband and I just got back from a 4 night stay at the Hard Rock, Heaven side. I can not say enough good things about this trip. The food was delicious, the drinks were made well and the service was outstanding. We upgraded to rock royalty and it was worth every penny. One major feature that comes with it is a butler service that helps… Read more
My husband and I just got back from a 4 night stay at the Hard Rock, Heaven side. I can not say enough good things about this trip. The food was delicious, the drinks were made well and the service was outstanding. We upgraded to rock royalty and it was worth every penny. One major feature that comes with it is a butler service that helps you with all your plans and scheduling throughout the trip. The two gentlemen that helped us throughout our stay were Pichardo and David. They both did an extraordinary job working with us. On several occasions they found us on the resort to make sure everything going well as well and was in contact with us through text messaging to help us from afar. Pichardo, personally set up our room for our Anniversary and David helped us with adjusting our reservations for the Bali beds and restaurants to best suit our needs. Both butlers were very professional and friendly each time. The one name I want you to take away from this review is JOSE PANANA. This man completely made our trip! He was our waiter out on the Bali Beds for two out of the 3 days we had them. PANANA made it possible for my husband and I to completely relax. His professionalism showed through each day with a huge smile and warm greeting. He personally took the time to make our drinks, and helped us with little tasks such as new towels and fresh ice for the waters, just to name some, without being asked. He never let our cups go empty for long and was generally a good person to talk too. Thank you thank you PANANA for everything! Caio and Le Petit Cochon were my two favorite restaurants for dinner. Le Petit Cochon service was out of this world and Gerry gave us a performance during dessert to remember. Definitely ask the the strawberry jubilee. It’s delicious and quite the show! Caio surprised me by how they were able to change its atmosphere from the morning rush buffet breakfast/lunch to a nice romantic enjoyable environment in the evening. The food was delicious and once again the desserts are amazing. Definitely try to hit up both of these location on your stay. Thank you Hard Rock for a wonderful vacation! We are already trying to figure out when we can come back next 😊 Read less