Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

The hotel

Treat the family to a little rock star treatment at the Hard Rock Hotel Riviera Maya. Split into two sections, the Hard Rock Hotel Riviera Maya Hacienda is a family friendly playground packed full of fun with amenities galore. Two expansive pools and waterslide, five restaurants, endless water activities and the Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults also have full access to the restaurants, bars and facilities within the adult’s only Heaven section. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the heart of the Riviera Maya, this is the family section of the Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

870 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya and Hard Rock Cancun (both adult and family section, transportation not provided).

 


 

Deluxe Platinum, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 adults or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request) 
  • Selection of films (upon request) 
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers 
  • Kids' special room service menu 
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products 
  • In-room family guide with activities schedule
Rock Royalty Deluxe Platinum with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty inclusions:
  • Rock Royalty Personal Assistant (7:00am–11:00pm)
  • Ironing service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks® and mix® program
  • Complimentary 25-minute couple's massage at the Rock Spa®
  • VIP Check-in
  • Early check in/late check out (under availability)
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds*
  • Hydro spa tub
  • Private bath with shower
  • Balcony with hammock in most rooms
  • Mini-bar with soda, bottled water, juice, domestic beer and snacks
  • LCD TV with satellite
  • Purified water
  • Plush bathrobes and slippers
  • Sleeping mask
  • Loofah Sponge
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair dryer
  • Iron and board
  • Complimentary wireless Internet
  • 24-hour room service - select à la carte menu
  • Turn-down service
Deluxe Platinum Grand Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Platinum Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum Rooftop 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Star Suites have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 4 adults. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

  • Booking bonus: book by 29 Feb '20 and save up to 21% off the accommodation cost for travel between 16 Dec '19-18 Dec '20 and receive a complimentary upgrade from a Deluxe Gold King to a Deluxe Platinum Grand Sky Terrace (1Bedroom) at Hacienda section or a Deluxe Gold King to a Deluxe Platinum Sky Terrace (1Bedroom) at Heaven section, when staying 7 nights or more.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

5 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Ipanema (Brazilian cuisine), Zen (Japanese), Cafetto (coffee bar), Float (snacks/drinks). Plus access to a further 4 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (all of which are adult-only). A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme.

2 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 75 treatment rooms, Yoga Temple and Posh Beauty Salon* for kids at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. bIkes. Nearby 18-hole Robert von Hagge designed golf course. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). The Cavern teen centre with a daily programme of activities including Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The all new Woodward Riviera Maya activity centre* for guests 7 years and over. A huge 29,000 sq ft building, home to a whole host of adrenaline junkie activities to include jump and pump track, trampolines, gymnastic flooring, BMX bike park, an in-door skate park, foam pit, dry land snowboarding and skiing and much more. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service. Ultimate Playtime Package can be purchased locally including babysitting and baby equipment to use during your stay.

3 nights at all times.

* Denotes local charge.

**25% service fee applies.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Please note:there is an additional cost to access and use the facilities at the new Woodward & Wrecktangle Riviera Maya activity centres, resort credit can be used as payment on most services. Guests under 18 years of age must have an adult present when checking into the facility who is required to sign waiver forms consenting the minor to participate.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
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  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (10166)
  • Very good (2214)
  • Average (973)
  • Poor (378)
  • Terrible (421)
Image of the Tripadvisor rating Awesome Experience at Wilco's Sky Blue Sky

Jan 23, 2020 kathleeng271 San Diego, United States

My husband and I just stayed at the Hard Rock for Wilco's Sky Blue Sky. We found this hotel to be well-run and well-kept. I've never stayed at an all-inclusive resort and I really enjoyed it. It was just so easy to go eat and get drinks without any hassle. Their customer service was fantastic. You did not wait for anything. There were so… Read more
My husband and I just stayed at the Hard Rock for Wilco's Sky Blue Sky. We found this hotel to be well-run and well-kept. I've never stayed at an all-inclusive resort and I really enjoyed it. It was just so easy to go eat and get drinks without any hassle. Their customer service was fantastic. You did not wait for anything. There were so many staff walking around to get you what you needed and they were all professional, attentive and friendly. The food was great and there were a lot of options. We stayed in the adult side and it was quiet and relaxing. There were lots of activities for kids and families on the other side. I will definitely go back. Of course, Wilco was great, as always. Loved the low-key venue that wasn't too crowded. There were so many activities to do, I wish we had more time to partake. Next time..... Read less
Image of the Tripadvisor rating Hotel snob

Jan 23, 2020 oodood Annapolis, Maryland

As somewhat of a hotel snob I went to a music festival ( Wilco's Sky Blue Sky, put on by a remarkably good company called Cloud 9 Adventures) , not expecting much. I was so very pleasantly surprised. The rooms were interesting but a bit tired. Other than that, it was all beyond what we could have hoped for. The food was good, sometimes better than… Read more
As somewhat of a hotel snob I went to a music festival ( Wilco's Sky Blue Sky, put on by a remarkably good company called Cloud 9 Adventures) , not expecting much. I was so very pleasantly surprised. The rooms were interesting but a bit tired. Other than that, it was all beyond what we could have hoped for. The food was good, sometimes better than good and oh so plentiful, with numerous restaurants and food stations all over the property. The many pools were all quite nice and spacious. All of that was better than I expected. But where the hotel stood out was the wonderfully attentive service from a massively large, professional, kind and attentive staff, always eager to serve. My group of four commented over and over again just how pleased were with the folks that work there so very hard. It was so much fun and so easy to enjoy. I'd go again. Read less
Image of the Tripadvisor rating Awesome Elvis Presley and Beatles Shows

Jan 22, 2020 richhappytraveler

The Entertainment was just great, we loved the Elvis Presley Show and we were looking forward to it and it exceeded our expectations! My Dad was a huge Elvis Fan so we grew up listening to Elvis and it brought very nice memories and to see a Mexican Elvis doing a great job with a live band was just amazing, we were all dancing and having a lot of… Read more
The Entertainment was just great, we loved the Elvis Presley Show and we were looking forward to it and it exceeded our expectations! My Dad was a huge Elvis Fan so we grew up listening to Elvis and it brought very nice memories and to see a Mexican Elvis doing a great job with a live band was just amazing, we were all dancing and having a lot of fun. The Beatles night and Fire show were also great. The food was amazing we loved Ciao, also the drinks in every bar. The Staff was very friendly and very accommodating, the room was really clean. There are a lot of pools to choose from and the service is just great, we loved the ocean view from our room. We’ve stayed at many all inclusive resorts and Hard Rock Riviera Maya is definitely my favorite so far. It was a very fun and relaxing vacation, maybe that’s why it´s called Heaven! We are looking forward to come back soon! Read less
Image of the Tripadvisor rating great rooms, great service, great food choices and great location

Jan 22, 2020 ilenenj Leonia, New Jersey

we were there for the Wilco Sky Blue Sky festival. The hotel was perfect -- the food was plentiful and very good, including some great Mexican restaurants, the staff is incredible -- they have tons of people working there so you never needed to look for any assistance, drink, food etc - and they are all extremely friendly. The rooms were fine… Read more
we were there for the Wilco Sky Blue Sky festival. The hotel was perfect -- the food was plentiful and very good, including some great Mexican restaurants, the staff is incredible -- they have tons of people working there so you never needed to look for any assistance, drink, food etc - and they are all extremely friendly. The rooms were fine and very clean -- our had a rooftop with a hot tub and the amenities on the waterfront were really great. All in all and really great experience and excellent hotel. Read less
Image of the Tripadvisor rating Excellent family vacation

Jan 22, 2020 Kristina P Grimsby, Canada

I just returned home from a week at the Hard Rock with my family and it was wonderful. The service was amazing from the moment we checked in until the moment we checked out. The staff was extremely eager and friendly. Miguel and Oti served us many mornings in the buffet and went above and beyond. The hotel was completely booked but we still had… Read more
I just returned home from a week at the Hard Rock with my family and it was wonderful. The service was amazing from the moment we checked in until the moment we checked out. The staff was extremely eager and friendly. Miguel and Oti served us many mornings in the buffet and went above and beyond. The hotel was completely booked but we still had no problem getting a spot at the pool or beach each day. The activities by the pool were a lot of fun and more creative than some other places we have stayed. We had our 9 year old daughter with us who really enjoyed the use of the water park as there were rarely any lines and pretty much no wait time for the slides. We stayed on the hacienda side as we had our daughter but I was able to go to the heaven side to use the spa. The spa was very clean, service was fantastic and the whole experience was very relaxing. The food at this resort was very good, my favourite was the hibachi grill. The chefs were true performers in the kitchen and were very engaging with the guests who were eating at their grill. The entertainment for the most part was quite good, especially the neon human show, Michael Jackson show and the fire show. The resort is quite big so I would recommend staying in buildings 7,8 or 9 as those are the most central to everything. This resort was truly a get what you pay for experience. Yes the price tag can be a bit hefty but the service and quality was well worth it. This was truly a wonderful experience. Read less