Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

The hotel

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Two expansive pools and Rockaway Bay a 23-slide waterpark, Woodward & Wrecktangle, five restaurants, endless water activities and the Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults also have full access to the restaurants, bars and facilities within the adult’s only Heaven section. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

870 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (for adults). Transportation not provided.

 


 

Deluxe Platinum, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 adults or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request) 
  • Selection of films (upon request) 
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers 
  • Kids' special room service menu 
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products 
  • In-room family guide with activities schedule
Rock Royalty Deluxe Platinum with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children.
 
Rock Royalty inclusions:
  • Rock Royalty Personal Assistant (7:00am–11:00pm)
  • Ironing service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks® and mix® program
  • Complimentary 25-minute couple's massage at the Rock Spa®
  • VIP Check-in
  • Early check in/late check out (under availability)
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds*
  • Hydro spa tub
  • Private bath with shower
  • Balcony with hammock in most rooms
  • Mini-bar with soda, bottled water, juice, domestic beer and snacks
  • LCD TV with satellite
  • Purified water
  • Plush bathrobes and slippers
  • Sleeping mask
  • Loofah Sponge
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair dryer
  • Iron and board
  • Complimentary wireless Internet
  • 24-hour room service - select à la carte menu
  • Turn-down service
Deluxe Grand Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum Rooftop 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Star Suites have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 4 adults. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

5 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Ipanema (Brazilian cuisine), Zen (Japanese), Cafetto (coffee bar), Float (snacks/drinks). Plus access to a further 4 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (all of which are adult-only). A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme.

2 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 75 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. bIkes. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). The Cavern teen centre with a daily programme of activities including Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The all new Woodward Riviera Maya activity centre* for guests 7 years and over. A huge 29,000 sq ft building, home to a whole host of adrenaline junkie activities to include jump and pump track, trampolines, gymnastic flooring, BMX bike park, an in-door skate park, foam pit, dry land snowboarding and skiing and much more. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. Limitless resort credit can be used towards, golf, spa, beauty treatments, tours and much more (a 25% service charge applies).

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service. Ultimate Playtime Package can be purchased locally including babysitting and baby equipment to use during your stay.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

3 nights at all times.

* Denotes local charge.

**25% service fee applies.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Please note: there is an additional cost to access and use the facilities at the new Woodward & Wrecktangle Riviera Maya activity centres, resort credit can be used as payment on most services. Guests under 18 years of age must have an adult present when checking into the facility who is required to sign waiver forms consenting the minor to participate.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (11313)
  • Very good (2331)
  • Average (1043)
  • Poor (431)
  • Terrible (527)
Image of the Tripadvisor rating Botched Wedding

Oct 18, 2021 Tonya5807

My Wife and I decided to take our vows here at the Hard Rock in Riviera May. More than 100 of our family members attended bringing more than 60,000 US Dollars in business ro this resort. We were treated as if we were strangers and didn't have reservations. Upon arrival we weren't greeting by any of the Wedding coordinators and left in Limbo. From… Read more
My Wife and I decided to take our vows here at the Hard Rock in Riviera May. More than 100 of our family members attended bringing more than 60,000 US Dollars in business ro this resort. We were treated as if we were strangers and didn't have reservations. Upon arrival we weren't greeting by any of the Wedding coordinators and left in Limbo. From there on things became more disasterous by the day. Excuse after excuse with no resolutions. The day of our Wedding the staff began to set up outside visibly seeing that the rain was approaching, however since this place is so poorly managed the staff continued knowing that it would sabatoge all of our decorations, Dj booth, dance floor etc..We were told that it wasn't the job of the Hotel to facilitaterain delays. They had NO contingency plan what so ever. However the Indian and Caucasian Wedding were catered to as if they were of the upmost importance and that would later be proven to be factual when questions were asked about other arrangements. I WOULD URGE ANYONE TO THINK TWICW BEFORE VISITING THIS RESORT. Read less
Image of the Tripadvisor rating One week at hard rock hotel Riviera Maya

Oct 18, 2021 Miguel A

Although the food at the restaurants is exactly the same every single day and it turns boring, I’d like to mention some persons who were great with my family and my self. They are: Víctor Pedrero, Itan, Ricardo y Fernanda from Frida restaurant Héctor, Temo and Susan from the market restaurant Filiberto from the burger station at the slides They… Read more
Although the food at the restaurants is exactly the same every single day and it turns boring, I’d like to mention some persons who were great with my family and my self. They are: Víctor Pedrero, Itan, Ricardo y Fernanda from Frida restaurant Héctor, Temo and Susan from the market restaurant Filiberto from the burger station at the slides They were so kind with all of us and we agree that they may deserve a special recognition!!! Read less
Image of the Tripadvisor rating Pool attendant

Oct 17, 2021 safephil Beloit, Wisconsin

Jarol was so helpful at the pool. Always checking on us. Moving our umbrella to shade us from the sun. He is so polite and takes his job seriously. He goes above and beyond with the service Jarol provides
Image of the Tripadvisor rating Jarol Excellent Service at Rivera Maya Hard Rock Resort

Oct 17, 2021 mmaurizzi Beloit, Wisconsin

Jarol Provided excellent service at the members Pool on October 17, 2021. He made sure we were comfortable and went above and beyond helping us with all needs. Jarol made us feel welcomed and ensured our vacation was a pleasant one!
Image of the Tripadvisor rating Doreen Gruber. Loved Beltran

Oct 15, 2021 DeeG386

Play the service was excellent never needed anything he was right there Mucho important thing. He cleaned my glasses and made me feel like I was on vacation which is what we look for on vacation. Way better than hard rock Punt Cana. I’m visiting here seven years ago than at hard rock punts Cana 4x this is far better and more personable. … Read more
Play the service was excellent never needed anything he was right there Mucho important thing. He cleaned my glasses and made me feel like I was on vacation which is what we look for on vacation. Way better than hard rock Punt Cana. I’m visiting here seven years ago than at hard rock punts Cana 4x this is far better and more personable. I’ll be back here I’ll never go back to Punta Cana again. Read less