Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

The hotel

Treat the family to a little rock star treatment at the Hard Rock Hotel Riviera Maya. Split into two sections, the Hard Rock Hotel Riviera Maya Hacienda is a family friendly playground packed full of fun with amenities galore. Two expansive pools and waterslide, five restaurants, endless water activities and the Roxity Kids Club for kids should give you a good idea. Golf lovers can enjoy a free round of golf at the nearby Hard Rock golf course, an 18-hole Robert von Hagge course - now included** in your stay. Plus when staying in the Hacienda section, adults also have full access to the restaurants, bars and facilities within the adult’s only Heaven section. An all-inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have lots of space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Sailing
  • Restaurant
  • Hobie Cats
  • Kayaking
  • Snorkelling
  • Families
  • Wedding
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

In the heart of the Riviera Maya, this is the family section of the Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

687 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: All meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya and Hard Rock Cancun (both adult and family section, transportation not provided).

 


 

Deluxe Platinum, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, nightly petit fours, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive concierge phone service, upgraded brand of liquors in room dispenser, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 6 adults or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 adults or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request) 
  • Selection of films (upon request) 
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers 
  • Kids' special room service menu 
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products 
  • In-room family guide with activities schedule
Rock Royalty Deluxe Platinum with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty inclusions:
  • Rock Royalty Personal Assistant (7:00am–11:00pm)
  • Ironing service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks® and mix® program
  • Complimentary 25-minute couple's massage at the Rock Spa®
  • VIP Check-in
  • Late checkout available (until 3:00pm - available upon request)
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds*
  • Hydro spa tub
  • Private bath with shower
  • Balcony with hammock in most rooms
  • Premium Liquor Dispenser - Absolut, Bacardi White, Johnny Walker Black Label, Jose Cuervo Especial
  • Mini-bar with soda, bottled water, juice, domestic beer and snacks
  • LCD TV with satellite
  • Purified water
  • Plush Bathrobes and slippers
  • Sleeping mask
  • Loofah Sponge
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair dryer
  • Iron and board
  • Complimentary wireless internet
  • 24-hour room service - select a la carte menu
  • Turn-down service
Deluxe Platinum Grand Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Platinum Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum Rooftop 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Star 2-Bed Suite with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

5 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Ipanema (Brazilian cuisine), Zen (Japanese), Cafetto (coffee bar), Float (snacks/drinks). Plus access to a further 4 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (all of which are adult-only). A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme.

2 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the legendary Rock Spa®* with 75 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Nearby 18-hole Robert von Hagge designed golf course. Roxity Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). The Cavern teen centre with a daily programme of activities including Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The all new Woodward Riviera Maya activity centre* for guests 7 years and over. A huge 29,000 sq ft building, home to a whole host of adrenaline junkie activities to include jump and pump track, trampolines, gymnastic flooring, BMX bike park, an in-door skate park, foam pit, dry land snowboarding and skiing and much more.

Complimentary WiFi access. Laundry/dry cleaning service*. 24-hour room service. Ultimate Playtime Package can be purchased locally including babysitting and baby equipment to use during your stay.

3 nights at all times.

*Denotes local charge.

**20% service fee applies.

Please note: Only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Please note: There is an additional cost to access and use the facilities at the new Woodward & Wrecktangle Riviera Maya activity centres, resort credit can be used as payment on most services. Guests under 18 years of age must have an adult present when checking into the facility who is required to sign waiver forms consenting the minor to participate.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9291)
  • Very good (2052)
  • Average (897)
  • Poor (352)
  • Terrible (381)
Image of the Tripadvisor rating Great place to vacation

May 24, 2019 Fhenderson24

We had 11 family members with us and had a fantastic time, we Had a butler Fernando, who took care of everything we needed immediately, from making our dinner reservations to saving us seats at the pool, he was great, the entertainment at the heaven pool was incredible, samurai kept everyone so entertained every single day, contests, games,… Read more
We had 11 family members with us and had a fantastic time, we Had a butler Fernando, who took care of everything we needed immediately, from making our dinner reservations to saving us seats at the pool, he was great, the entertainment at the heaven pool was incredible, samurai kept everyone so entertained every single day, contests, games, music, etc.... we will go back for sure because of these 2 guys... the downside was the rooms were very tight, we had 3 in one room and it was impossible for them to move, didn't really care for the dinner food much, except for hibachi with Christian our chef, he was outstanding and very entertaining, I could have eaten there every night, that food was good, Italian food was not real Italian food, the scallops at French place were like rubber, and the one Mexican restaurant in heaven was not good either, I wanted an enchilada and they didn't have anything like that, more gourmet stuff. The show's at night were unbelievable, and all the bands were superb, can't wait to go back, next time we will stay on the heaven side though... and we also had a presidential suite on first floor, don't recommend that level, no privacy at all and if you leave door open for 2 minutes the floor is wet and slippery from humidity my daughter feel numerous times. Read less
Image of the Tripadvisor rating First visit since Hard Rock took over.

May 24, 2019 Chaump Summerfield, Florida

This was our first time at Hard Rock Maya, we stayed at the resort many times when it was Aventura Spa Palace. We stayed on the Heaven side and had a great time. Here is my review: Rooms: Try to get rooms not in the hallways, they are very noisy. Even with an “outside hall room” we used ear plus. Between the inebriated guests heading back to… Read more
This was our first time at Hard Rock Maya, we stayed at the resort many times when it was Aventura Spa Palace. We stayed on the Heaven side and had a great time. Here is my review: Rooms: Try to get rooms not in the hallways, they are very noisy. Even with an “outside hall room” we used ear plus. Between the inebriated guests heading back to their rooms, and the wild life attacking the room service plates left outside of various rooms, ear plugs are must. The room themselves are somewhat small but have lots of storage areas and the beds are very comfortable. The rooms are worn, the night stand lamp shades were stained and cracked and the curtains were snagged. Daily room service was prompt and attentive. Dining: Let’s start with the major issue, having to make reservations for ALL dinners. You need to be in line at 9:00 am to book for dinner for the next 3 days. Unless you need to book for Monday than you cannot book until Sunday at 3:00 pm...don’t ask (and yes there will be a line). We asked about the system and we were explained this way the kitchen can serve food quickly and the table service will be attentive and quick. Due to this policy at some dinners the restaurant was less than half full. And if you do not have a reservation you might get refused, eat at 10:00 pm, go the buffet or order room service. Of course we did not have a reservation our first night but we got into the Italian restaurant after 9:00 pm. The restaurants overall are good. They sometimes try to over achieve on serving “fancy food” and fall short, but we never went hungry. The grills near the pools are yummy. Bars: We found the lobby bar at night crowded and the bartenders seemed confused on the “who is next” concept. We found the Heaven Bar much more welcoming. The bartenders were attentive and after our first night remembered our drink of choice. Golf: The course is in pretty good shape. The resort offered us $30.00 per person transportation to the course but we opted for a cab. It was a little cheaper and allowed us to choose our return time. Like the resort, the course is all inclusive with a pretty descendant restaurant on site. Spa: As always the spa is wonderful. The facilities are nice and masseuses are capable. Grounds/Resort: If you do not know by now, there is no beach. Why this comes as a surprise to some puzzles us. The seaweed piles up on a daily basis but this is natures fault, not the resort. The pool on the Heaven side is crowded and loud so we chose the pool on the Hacienda side (much quieter, dang we are getting old). The resort is huge but there are golf carts that will take you to either lobby but walk…..think of all the calories you are consuming. The gym is great, but could use more space for stretching etc. In Closing: We had a great time, we love Hard Rock/Palace resorts. The staff is so friendly, tipping is included but we always bring a stack of ones and fives to distribute to well deserving staff. Next trip Hard Rock Punta Cana in October! Read less
Image of the Tripadvisor rating Second Time Here...Highly Recommended

May 23, 2019 ttsmith720 Philadelphia, Pennsylvania

The resort is large with numerous amenities. I appreciated the option of having a family resort experience and adult-only resort experience. I attended a wedding and was able to enjoy the company of families with children as well as enjoy adult only time. There was plenty of space at each poolside. The beach area is well-maintained and had… Read more
The resort is large with numerous amenities. I appreciated the option of having a family resort experience and adult-only resort experience. I attended a wedding and was able to enjoy the company of families with children as well as enjoy adult only time. There was plenty of space at each poolside. The beach area is well-maintained and had adequate space to relax. The service at the beach and pool areas was excellent. The room was clean and well serviced by housekeeping. The restaurants were decent. The plated portions were small at times but with unlimited food that was not a big issue. I used the spa during my time there and it was first class all the way. I would go back for the spa services alone. The service throughout the resort was outstanding. Read less
Image of the Tripadvisor rating Excelent All Inclusive experience.

May 22, 2019 91rafaele Indaiatuba, SP

The experience of being in the Hard Rock Hotel Riviera Maya is awesome. The atmosphere of the hotel make you want to go back more and more. The pools are excellent, all restaurants are a must, the staff are kind and friendly.
Image of the Tripadvisor rating Rock n roll, but the food and drinks, not that good

May 22, 2019 Rodrigo S São Paulo, Brasil

It's a great place to hear a great rock n roll, to enjoy the beautiful beach of Riviera Maya, to enjoy the pools, but not to have a good dinner, even the drinks, that are not the expected. But, at all, it was a good experience.