Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

The hotel

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Two expansive pools and Rockaway Bay a 23-slide waterpark, Woodward & Wrecktangle, five restaurants, endless water activities and the Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults also have full access to the restaurants, bars and facilities within the adult’s only Heaven section. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

870 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (for adults). Transportation not provided.

 


 

Deluxe Platinum, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 adults or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request) 
  • Selection of films (upon request) 
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers 
  • Kids' special room service menu 
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products 
  • In-room family guide with activities schedule
Rock Royalty Deluxe Platinum with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty inclusions:
  • Rock Royalty Personal Assistant (7:00am–11:00pm)
  • Ironing service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks® and mix® program
  • Complimentary 25-minute couple's massage at the Rock Spa®
  • VIP Check-in
  • Early check in/late check out (under availability)
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds*
  • Hydro spa tub
  • Private bath with shower
  • Balcony with hammock in most rooms
  • Mini-bar with soda, bottled water, juice, domestic beer and snacks
  • LCD TV with satellite
  • Purified water
  • Plush bathrobes and slippers
  • Sleeping mask
  • Loofah Sponge
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair dryer
  • Iron and board
  • Complimentary wireless Internet
  • 24-hour room service - select à la carte menu
  • Turn-down service
Deluxe Platinum Grand Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Platinum Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum Rooftop 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Star Suites have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 4 adults. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

  • Booking bonus: book by 31 May '20 and save up to 21% off the accommodation cost for travel between 1 Mar–18 Dec '20 and receive a complimentary upgrade from a Deluxe Gold King to a Deluxe Platinum Grand Sky Terrace (1-Bedroom) at the Hacienda section. Or a Deluxe Gold King to a Deluxe Platinum Sky Terrace (1-Bedroom) at the Heaven section, when staying 7 nights or more.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Kids stay free: up to two children, 4-17 years, stay free when sharing a room with at least one adult for travel between 1 Mar '20–17 Dec '21, when staying seven nights or more. Book by 31 May '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

5 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Ipanema (Brazilian cuisine), Zen (Japanese), Cafetto (coffee bar), Float (snacks/drinks). Plus access to a further 4 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (all of which are adult-only). A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme.

2 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 75 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. bIkes. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). The Cavern teen centre with a daily programme of activities including Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The all new Woodward Riviera Maya activity centre* for guests 7 years and over. A huge 29,000 sq ft building, home to a whole host of adrenaline junkie activities to include jump and pump track, trampolines, gymnastic flooring, BMX bike park, an in-door skate park, foam pit, dry land snowboarding and skiing and much more. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. Limitless resort credit can be used towards, golf, spa, beauty treatments, tours and much more (a 25% service charge applies).

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service. Ultimate Playtime Package can be purchased locally including babysitting and baby equipment to use during your stay.

3 nights at all times.

* Denotes local charge.

**25% service fee applies.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Please note:there is an additional cost to access and use the facilities at the new Woodward & Wrecktangle Riviera Maya activity centres, resort credit can be used as payment on most services. Guests under 18 years of age must have an adult present when checking into the facility who is required to sign waiver forms consenting the minor to participate.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (10315)
  • Very good (2232)
  • Average (986)
  • Poor (387)
  • Terrible (427)
Image of the Tripadvisor rating Truly a Legendary Week in Paradise

Mar 28, 2020 Nancy B

This was a special week for members of Legendary Hard Rock Resorts. Special activities all week with tours, dinners and entertainment. So many special people to reconnect with since this was my 5th. time at this particular resort. First let me thank our butler Keyla. She had already contacted me weeks before arrival to help with getting… Read more
This was a special week for members of Legendary Hard Rock Resorts. Special activities all week with tours, dinners and entertainment. So many special people to reconnect with since this was my 5th. time at this particular resort. First let me thank our butler Keyla. She had already contacted me weeks before arrival to help with getting reservations for the weeks fun filled activities. Member services was Rolado aka Rolex who checked in daily to make sure all was well. Was able to meet in person Juan Carlos Vega my Hall of Fame rep who has helped me with arranging vacation since my husband passed away. Daniela at Hacienda was there for hugs and tears over that sad news. Mornings started with a walk to Ipanema where Nancy or Daniela were hostessing. Carlos was always our ever so efficient and friendly waiter. Caio was my go to for lunch and Isabel was the hostess. Erika the waitress was there making me welcome. Manny and Martha were in Caio for my only breakfast. Wonderful meal in Los Gallos with Tere as our wonderful waitress. Each day our room was very well cleaned and organized by Oliver. Joshua was the Heaven Lobby waiter who kept my sister’s glass filled. Did some shopping in the Rock Shop Heaven Lobby and had a big laugh over some of my secrets with Gavin and Eduardo. Really loved all the activities and dinners but 2 memorable activities. Did some volunteer work at a small school that is supported by RCD Foundation. My favorite more adventuresome activity was at Rio Secreto. Our guide Angel was not only informative and interesting but very careful with us old codgers, along, with his photographer Christian. Of course last but not least my favorite entertainment was Patrick and the Swayzees. If you haven’t seen this group yet, please do. Everyone working at Hard Rock Riviera Maya deserve kudos for this wonderful week. Too many names missing from this post but love to all who now are going through some rough times. Read less
Image of the Tripadvisor rating Family Spring Break Trip

Mar 26, 2020 wisconsintravler4

All of the staff was wonderful. Alberto took care of us each day by the pool. Jesus was also there to help on Alberto's day off. Veronica our house keeper and Santigeo took care of us at dinner. We loved our entire stay. We will be back to this resort.
Image of the Tripadvisor rating Amazing resort

Mar 26, 2020 Supermariuzzo1973 Ottawa, Canada

We stayed there from March 15 to 20 then we were moved to hard rock Cancún due to Coronavirus and resort was closing completely. Everybody was so helpful from check in to servers at the pool to concierge girls trying to help us to find out if our flight was cancelled or not . Thank you so much to Maria who was always coming to see us at the beach… Read more
We stayed there from March 15 to 20 then we were moved to hard rock Cancún due to Coronavirus and resort was closing completely. Everybody was so helpful from check in to servers at the pool to concierge girls trying to help us to find out if our flight was cancelled or not . Thank you so much to Maria who was always coming to see us at the beach to make sure that we had everything we needed. Take some bread and feed the fishes at the lagune. It is an experience ...too bad we couldn’t stay the 10 days in that resort. It wasn’t busy at all and we really enjoy the relaxing time at the beach, restaurants and the pool, completely different experience that our regular March break holidays. Read less
Image of the Tripadvisor rating Excellent Time!

Mar 24, 2020 seaz1415 Grand Forks

We stayed at the resort for two weeks from 2/29-3/15/2020. The resort, as always,was extremely clean. They were taking special measure in regards to the Coronavirus. The staff was amazing, from the bartenders who could make a drink by your flavor profile..ask for Joaquin, JC or Julio!, to the team of butlers who are willing to help each and every… Read more
We stayed at the resort for two weeks from 2/29-3/15/2020. The resort, as always,was extremely clean. They were taking special measure in regards to the Coronavirus. The staff was amazing, from the bartenders who could make a drink by your flavor profile..ask for Joaquin, JC or Julio!, to the team of butlers who are willing to help each and every guest even if you aren’t assigned to them...Pam, Coral, Pita, Abraham, Bryan, Tony and Elias we can’t say enough about you all!! They have several restaurants on site in a wide array of tastes, Brazilian, Italian, Mexican, French, Chinese/Japenese teppanaki , and a buffet. Our favorite this visit was the French, Le Petit Cochan...Maria is a big part of what makes this place such a success! She is attentive, friendly and keeps things running extremely smooth. Diana at the hostess station is always happy to see you even if you don’t remember her name, she remembers yours. The entertainment staff does a great job both by the pool and at the nightly shows and special events to keep you busy! DJ Warrior, Tarzan , Ivy Queen, Brian the Mayan, Gerry, Mr. Bacon, Midori, Liss, Gabby and Lucy are just a few of them that went out of their way to play the music we wanted to hear and have fun activities that they adapted when the pool was “Chilly” and people didnt’t want to go in. We do not have kids but they have a multitude of activities for kids at the resort: zip lining, Woodward skate park, a water slide and another water park, snorkeling in the lagoon areas, kayaking. The entertainment staff will blow up floaties for you if you bring them and they have pool parties where they provide floaties for the guests to use too. There is more food choices by the pool on the Hacienda side of the resort so many days we were there for lunch rather than the adult only side. Read less
Image of the Tripadvisor rating Great vacation despite 25% occupied

Mar 24, 2020 zoroy2019 London, Canada

We booked Rock Legend status which gives you access to a butler and special beach and pool privileges. The butlers were amazing because you could book all your dinners through Jessy and Coral and get anything else that you might want just by texting them on WhatsApp. During the pandemic they squeezed hand sanitizer on everyone's hand as you… Read more
We booked Rock Legend status which gives you access to a butler and special beach and pool privileges. The butlers were amazing because you could book all your dinners through Jessy and Coral and get anything else that you might want just by texting them on WhatsApp. During the pandemic they squeezed hand sanitizer on everyone's hand as you entered any room, and all buffets were served to you by a waiter on the other side of the buffet. People who had been there before said the food selection was dramatically less than before, but I suspect that would only be because of the lower numbers at the resort. The rooms are well designed but smallish. We travelled with our 11 year old and had two double beds separated by her trundle bed, which worked well. The beach area is unaffected by the scourge of the algae that other Mayan beach resorts suffer from as they have a large natural barrier that protects their perfect little beaches. I would definitely go back. Towels are just handed out...IKR! Thats crazy, no cards. Read less