Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

The hotel

Treat the family to a little rock star treatment at the Hard Rock Hotel Riviera Maya. Split into two sections, the Hard Rock Hotel Riviera Maya Hacienda is a family friendly playground packed full of fun with amenities galore. Two expansive pools and waterslide, five restaurants, endless water activities and the Kids' Club should give you a good idea. Plus when staying in the Hacienda section, adults also have full access to the restaurants, bars and facilities within the adult’s only Heaven section. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Sailing
  • Restaurant
  • Hobie Cats
  • Kayaking
  • Snorkelling
  • Families
  • Wedding
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

In the heart of the Riviera Maya, this is the family section of the Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

870 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya and Hard Rock Cancun (both adult and family section, transportation not provided).

 


 

Deluxe Platinum, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 adults or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request) 
  • Selection of films (upon request) 
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers 
  • Kids' special room service menu 
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products 
  • In-room family guide with activities schedule
Rock Royalty Deluxe Platinum with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty inclusions:
  • Rock Royalty Personal Assistant (7:00am–11:00pm)
  • Ironing service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Personal Assistance with reservations (on and off property)
  • Priority Reservations to picks® and mix® program
  • Complimentary 25-minute couple's massage at the Rock Spa®
  • VIP Check-in
  • Early check in/late check out (under availability)
  • Complimentary beach bag (1 per room/per stay)
  • Rock Royalty Level - Check-out service - (Personal Assistant will help review account and assist in express check-out)
  • Priority booking for bali beds*
  • Hydro spa tub
  • Private bath with shower
  • Balcony with hammock in most rooms
  • Mini-bar with soda, bottled water, juice, domestic beer and snacks
  • LCD TV with satellite
  • Purified water
  • Plush bathrobes and slippers
  • Sleeping mask
  • Loofah Sponge
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair dryer
  • Iron and board
  • Complimentary wireless Internet
  • 24-hour room service - select à la carte menu
  • Turn-down service
Deluxe Platinum Grand Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Platinum Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Suite Platinum Rooftop 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 adults or 2 adults and 4 children.

Rock Star Suites have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 4 adults. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

5 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Ipanema (Brazilian cuisine), Zen (Japanese), Cafetto (coffee bar), Float (snacks/drinks). Plus access to a further 4 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (all of which are adult-only). A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme.

2 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 75 treatment rooms, Yoga Temple and Posh Beauty Salon* for kids at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. bIkes. Nearby 18-hole Robert von Hagge designed golf course. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). The Cavern teen centre with a daily programme of activities including Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The all new Woodward Riviera Maya activity centre* for guests 7 years and over. A huge 29,000 sq ft building, home to a whole host of adrenaline junkie activities to include jump and pump track, trampolines, gymnastic flooring, BMX bike park, an in-door skate park, foam pit, dry land snowboarding and skiing and much more. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service. Ultimate Playtime Package can be purchased locally including babysitting and baby equipment to use during your stay.

3 nights at all times.

* Denotes local charge.

**25% service fee applies.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Please note:there is an additional cost to access and use the facilities at the new Woodward & Wrecktangle Riviera Maya activity centres, resort credit can be used as payment on most services. Guests under 18 years of age must have an adult present when checking into the facility who is required to sign waiver forms consenting the minor to participate.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9446)
  • Very good (2105)
  • Average (919)
  • Poor (359)
  • Terrible (390)
Image of the Tripadvisor rating Beautiful Vacation!

Jul 19, 2019 HappyVacationer4ofus

We visited in June 2018 and had an absolutely wonderful time at the Hard Rock. My husband and I went with our teenage daughters and there was always something to do..... or nothing to do....whichever you prefer. The food was terrific and the staff was incredible. The beach in front of the hotel did have a lot of seaweed (which was continually… Read more
We visited in June 2018 and had an absolutely wonderful time at the Hard Rock. My husband and I went with our teenage daughters and there was always something to do..... or nothing to do....whichever you prefer. The food was terrific and the staff was incredible. The beach in front of the hotel did have a lot of seaweed (which was continually be cleared out by a few men), but it was really nice and calm, so we could feel safe from any rough waves that might have otherwise been there. Room was very nice.... AC did not work the best, but it worked well enough for us. All in all a great stay! Read less
Image of the Tripadvisor rating All Inclusive Resort

Jul 18, 2019 Chinay Palm Coast, Florida

We stayed here for one wk. The food, drinks , service and facilities are great, There are variety of food and restaurants to choose from. The bad thing is ,one has to make dinner reservations for the restaurants 2-3 days ahead and its first come first served basis. They shld be able to come up with something so one does not have to get up before 7… Read more
We stayed here for one wk. The food, drinks , service and facilities are great, There are variety of food and restaurants to choose from. The bad thing is ,one has to make dinner reservations for the restaurants 2-3 days ahead and its first come first served basis. They shld be able to come up with something so one does not have to get up before 7 am so you can have a good dinner. Also , never pay with cash with the vacation planner- all excursions will end up showing when you check out and you wont be able to leave until its paid. Also make sure to give yourself 30-45 min heads up before your transfer back to airport to settle your accounts. Save all your receipts always. So - this is not really a very good vacation if I have to get up early to make reservations, saving all your receipts and a suggestion- there are no latin dance club or music at all, another thing- the bed is only a full bed( not enough for 2 adults or 2 teens at all) Read less
Image of the Tripadvisor rating EXCELLENT 👍

Jul 18, 2019 Londonboy777 Chicago, Illinois

I must admit it! It’s great, the experience, the service, the atmosphere... EVERYTHING! I highly recommend this place. A good place to stay in Cancún. Doubtless! My family and I were satisfied all the time.
Image of the Tripadvisor rating Rhythm Pool and Service

Jul 18, 2019 Julianna J

Israel and the bartender (Mister) were amazing! Very attentive and went above and beyond. This pool was a little further away from the lunch area and Israel went and brought us lunch with no hesitation. Definitely recommend this pool and these men to anyone at/coming to the resort!
Image of the Tripadvisor rating Dealing with issues when things go wrong.

Jul 18, 2019 EDWPJW

My daughter chose the Hard Rock hotel, Riviera Maya , Mexico as she has M.S. and wanted heat and a fun time with her extended family i.e family from U.K, Canada and America, It was to celebrate her 40th birthday. We did get heat and a fun time. The hotel is very nice, the food and drink excellent and the staff helpful. However, there are two… Read more
My daughter chose the Hard Rock hotel, Riviera Maya , Mexico as she has M.S. and wanted heat and a fun time with her extended family i.e family from U.K, Canada and America, It was to celebrate her 40th birthday. We did get heat and a fun time. The hotel is very nice, the food and drink excellent and the staff helpful. However, there are two very serious issues that the hotel and the Hard Rock management team have failed to address. The holiday took place in February of 2019. Firstly , on arrival ,late in evening, with two young children ,the room allocated to my daughter and family was found to be partially flooded.Upon complaint ,an alternative room was found in a different accommodation block to my husband and I. The room housed two double beds , was very,very cramped and certainly below standard ,given the cost. No attempt was made to improve their accommodation. Secondly, four items of jewellery given to my daughter for her birthday , a pair of sunglasses and a partially used bottle of perfume went missing from my daughters room on the morning of departure. My complaints have been met with platitudes , reports re activity that morning in and around her room, but on the wrong room and a total lack of acknowledgement that they were / may have been at fault. My letter to the chief executive of the Hard Rock hotels group was ignored! So , have a good holiday but be aware that if you have any issues, make sure you stand your ground and insist on immediate action and never ever leave anything of value anywhere other than in your safe, even when packing to leave. BE VERY AWARE!!! Read less