Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at the Hard Rock Hotel Riviera Maya. Split into two sections, the Hard Rock Riviera Maya Heaven is an adult’s only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Golf

Where is it

In the heart of the Riviera Maya, this is the adults-only section of the Hard Rock Hotel Riviera Maya. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

394 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya and Hard Rock Cancun (both adult and family section). Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Platinum Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

  • Booking bonus: book by 29 Feb '20 and save up to 21% off the accommodation cost for travel between 16 Dec '19-18 Dec '20 and receive a complimentary upgrade from a Deluxe Gold King to a Deluxe Platinum Grand Sky Terrace (1Bedroom) at Hacienda section or a Deluxe Gold King to a Deluxe Platinum Sky Terrace (1Bedroom) at Heaven section, when staying 7 nights or more.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

4 restaurants and 3 bars: Toro (steak/a la carte, families are welcome), Ciao (Italian specialities á la carte), Le Petit Cochon (rustic French cuisine), Los Gallos (Mexican á la carte restaurant). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival. Eden Bar at Eden beach.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool.

3 swimming pools. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 75 treatment rooms, Yoga Temple, Posh Beauty Salon* (for kids). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

* Denotes local charge.

**25% service fee applies.

Please note: this is an adult-only resort.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5414)
  • Very good (1282)
  • Average (400)
  • Poor (263)
  • Terrible (200)
Image of the Tripadvisor rating Great entertainment

Jan 22, 2020 EngMik98

I spent a week over there with my wife and it was awesome! I loved the weather this season and we had a great time by the pool. The entertainment crew was the best, especially Mr. Bacon and Midori. Thank you guys! We met some new friends, the "towel guys" Barona, Arny, Chris, thanks for taking care of us these days. The restaurants were fabulous… Read more
I spent a week over there with my wife and it was awesome! I loved the weather this season and we had a great time by the pool. The entertainment crew was the best, especially Mr. Bacon and Midori. Thank you guys! We met some new friends, the "towel guys" Barona, Arny, Chris, thanks for taking care of us these days. The restaurants were fabulous and the shows during the nights were fantastic! Upon our check out, Mack at the concierge and Andy at the Front Desk helped us to make it easier. Thank you guys! Looking forward to come back to Mexico soon! Read less
Image of the Tripadvisor rating Business trip but for fun

Jan 16, 2020 52MichelleS52 Concord, New Hampshire, United States

Amazing resort with unbelievable entertainment. Mr. Bacon, Ivy, Poncho, Liss, Tarzan, Sarah, Gerry, Mr Boy, they were all so fun and full of entertainment. Can’t wait to come back. killer music and fun games. Thank you!!! 🙏
Image of the Tripadvisor rating Destination wedding!

Jan 13, 2020 Wanderer29582168762

We chose this resort for our destination wedding. We did not have any children at our wedding and loved the adults only side of the resort. The staff was extremely attentive and helpful. The bar staff were very knowledgeable about various cocktails and never let you go thirsty. Tons of alcohol options as well! There was always food around. 24 hour… Read more
We chose this resort for our destination wedding. We did not have any children at our wedding and loved the adults only side of the resort. The staff was extremely attentive and helpful. The bar staff were very knowledgeable about various cocktails and never let you go thirsty. Tons of alcohol options as well! There was always food around. 24 hour room service was awesome! Except for one night we ordered food late. They stated it would be an hour wait (which is understandable) after an hour it still wasn’t there. So we called again and they said it would be there within 15 mins. We both fell asleep and never received our food. Otherwise everything was great. Very easy to get a reservation at any restaurant. Not all restaurants are open everyday though. Loved the entertainment staff at the pool. Pancho, Sarah, and Lucy were so fun! Great time doing water aerobics. JC was the best bartender. Ivonne was a great server at the pool. We would definitely recommend this hotel to anyone wanting to visit Riviera Maya. Very beautiful resort, very clean, a great time was had by all of our guests. We will definitely return! Read less
Image of the Tripadvisor rating HARD ROCK ROXITY KIDS CLUB

Jan 12, 2020 PauloO623 Bakersfield, California

Let me start my review by saying Thank You very much to “The Band” at the kids club Caro, Kiki, Eli, Gloria, Azy, Hellen, Lizzy and Nelly These girls go above and beyond to make our kids feel welcome, they do so many activities and you can feel how they really care for the kids and how much they love what they do. Our kids Matteo 9 and Luiza 7 had… Read more
Let me start my review by saying Thank You very much to “The Band” at the kids club Caro, Kiki, Eli, Gloria, Azy, Hellen, Lizzy and Nelly These girls go above and beyond to make our kids feel welcome, they do so many activities and you can feel how they really care for the kids and how much they love what they do. Our kids Matteo 9 and Luiza 7 had a great time playing board games, face painting, nails, playing video games, nature walk and so many other things, every night they had a special activity They make so easy for the parents. Every time we would go to pick them up, they didn’t want to leave. Keep up the great work girls. Thank you so much. Read less
Image of the Tripadvisor rating Hard rock riviera maya

Jan 9, 2020 913maritad

Great trip at Hard Rock! The staff was Terrific. The entertainers Tarzan, Sarah and Bacon were so much fun and kept the guests smiling! The restaurant workers were awesome. The maids cleaned the rooms perfectly. All In all a great trip