Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Riviera Maya Heaven is an adults only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Golf

Where is it

In the heart of the Riviera Maya, this is the adults-only section of the Hard Rock Hotel Riviera Maya. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

394 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section. Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Platinum Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

4 restaurants and 3 bars: Toro (steak/a la carte, families are welcome), Ciao (Italian specialities á la carte), Le Petit Cochon (rustic French cuisine), Los Gallos (Mexican á la carte restaurant). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool.

3 swimming pools. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 75 treatment rooms, Yoga Temple, Posh Beauty Salon* (for kids). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. Limitless resort credit offers spa treatments, rounds of golf, beauty treatments, tours and much more all for just a 25% service charge.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

* Denotes local charge.

**25% service fee applies.

Please note: this is an adult-only resort.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5495)
  • Very good (1291)
  • Average (404)
  • Poor (263)
  • Terrible (202)
Image of the Tripadvisor rating Honeymoon Vacation

Sep 19, 2020 C3366UIsarag

We had the best dinner at Frida at the Hard Rock Resort. Our hostess Vividiana was so sweet and even got us into our reservation early. Our waiter Victor was incredible, extremely knowledgeable and accommodating. Even made some amazing suggestions on what to eat. My fiancé and I will be back before we leave for sure. Carolina ensured that we had a… Read more
We had the best dinner at Frida at the Hard Rock Resort. Our hostess Vividiana was so sweet and even got us into our reservation early. Our waiter Victor was incredible, extremely knowledgeable and accommodating. Even made some amazing suggestions on what to eat. My fiancé and I will be back before we leave for sure. Carolina ensured that we had a great meal. Top notch service and top notch people. Thank you vividiana, victor torres and Carolina!!! Read less
Image of the Tripadvisor rating Here for a wedding!

Sep 19, 2020 camlj62 Dallas, Texas

Great time! Rulo did an awesome job in the spin class. Yolanda was a fantastic wedding coordinator! Would highly recommend!!!! Pool service was great!! Ozzie was an awesome server! Rooms are a little dated but overall the property is well-maintained.
Image of the Tripadvisor rating Great time

Sep 19, 2020 elindsayag

Rulo was an amazing spin instructor we LOVED him!!! So personable and fun! We constantly got great service and it was very clean with hand sanitizer at all stations! We had a fabulous time! We were there for a wedding and the took great care of us and made it a beautiful day making sure all the details are correct and we had everything we needed!
Image of the Tripadvisor rating 5th wedding anniversary

Sep 13, 2020 luisaP5064TB

Charlie is the sommelier you want assigned to your dinner experience if you have one (you get one with a $150 bottle purchase which in our case was a Moet ice, with it we got a private dinner in the wine cellar with a sommelier 100% in charge of us who catered to our every need), he is the most amazing & detail oriented staff we’ve encountered… Read more
Charlie is the sommelier you want assigned to your dinner experience if you have one (you get one with a $150 bottle purchase which in our case was a Moet ice, with it we got a private dinner in the wine cellar with a sommelier 100% in charge of us who catered to our every need), he is the most amazing & detail oriented staff we’ve encountered throughout our stay (he even got my kid a warm blanket when he noticed he was cold), he really went above & beyond in making our anniversary dinner truly special. We’re definitely pleased with the experience & will be surely returning hoping we can have him again hosting our next anniversary dinner. Read less
Image of the Tripadvisor rating Toro restaurant hard rock riviera Maya

Sep 6, 2020 Mike L Houston, Texas

Food was amazing and my sever Leonel Roselino did an amazing job. Super nice very personable and I never sat around waiting for a beer! It’s like being Home. Thank you Leonel for your amazing service!