Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at the Hard Rock Hotel Riviera Maya. Split into two sections, the Hard Rock Riviera Maya Heaven is an adult’s only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Golf

Where is it

In the heart of the Riviera Maya, this is the adults-only section of the Hard Rock Hotel Riviera Maya. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

394 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya and Hard Rock Cancun (both adult and family section). Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Platinum Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

4 restaurants and 3 bars: Toro (steak/a la carte, can be accessed by families with children), Ciao (Italian specialities á la carte), Le Petit Cochon (rustic French cuisine), Los Gallos (Mexican á la carte restaurant). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival. Eden Bar at Eden beach.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool.

3 swimming pools. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 75 treatment rooms, Yoga Temple, Posh Beauty Salon* (for kids). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

* Denotes local charge.

**25% service fee applies.

Please note: this is an adult-only resort.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5358)
  • Very good (1278)
  • Average (395)
  • Poor (262)
  • Terrible (199)
Image of the Tripadvisor rating Best vacation🤪

Oct 16, 2019 Mattie R

Tarzan and his coworkers were all so friendly and seemed to really enjoy there job and were very fun to be around which made this experience even better! I definitely will be coming back in the future!
Image of the Tripadvisor rating Exceptional butler service Fernando

Oct 15, 2019 Flyer291188

As Legendary Hall of fame members we were at Heaven at the Hard rock for the 1st time. Our butler Fernando was awesome. Otherwise we were not overwhelmed with the place. Rooms very small, food average, language barrier with cooks at buffet & room service. Would not go back.
Image of the Tripadvisor rating 2nd time just as good as the first!

Oct 15, 2019 279bonniep Staten Island

My husband and I recently returned from a trip to Heaven at the Hard Rock Riviera Maya. It was our second trip to this property, and there are so many reasons why we would visit again. We love the Deluxe Sky Terrace Room. We were given a complimentary upgrade to that room type last year, which is why we reserved it again for this stay. We love… Read more
My husband and I recently returned from a trip to Heaven at the Hard Rock Riviera Maya. It was our second trip to this property, and there are so many reasons why we would visit again. We love the Deluxe Sky Terrace Room. We were given a complimentary upgrade to that room type last year, which is why we reserved it again for this stay. We love all the restaurants - my favorite is Toro. The resort itself is very well maintained. During our stay we witnessed constant cleaning and maintenance work – from the cleaning crews scrubbing the stairs and hallways of our building to the pool staff scrubbing the tiles at night – even saw workers power washing beach loungers almost every evening while we were there. We had two different couples massages during our stay and both were amazing. But the main reason we would continue to return to this resort is the staff. From cleaning and maintenance workers to management, not one employee passed us up without a friendly “hola” and a smile. We had an issue with our Jacuzzi tub that required maintenance to be called a few times, and the hotel concierge Alex Vallejo took it upon himself to ensure the problem was resolved (a motor needed to be replaced) and then generously compensated us for our trouble by providing us with a Bali Bed on the beach for a couple of days. The Bali Bed was fantastic, and it came with the services of Beach Butlers, who made sure your glass was never empty and provided snacks, water and ice throughout the day. Our Butlers were Ezekiel and Sophia and they treated us like royalty. They would even look for us in the water to make sure weren’t lacking anything. All in all, we had a fabulous time and are already planning next years’ return trip. Read less
Image of the Tripadvisor rating The 3 A's: Antonio, Abraham, and Alex are the best.

Oct 13, 2019 Debbie G

I will write a full review later, but for now, I just want to highlight 3 people that gave us exceptional service. Our butlers, Antonio and Abraham were very helpful. They booked all of our dinners and spa treatments, and they were very quick to answer texts from us. When they needed something from us, they would meet us when we arrived for… Read more
I will write a full review later, but for now, I just want to highlight 3 people that gave us exceptional service. Our butlers, Antonio and Abraham were very helpful. They booked all of our dinners and spa treatments, and they were very quick to answer texts from us. When they needed something from us, they would meet us when we arrived for dinner, instead of making us go to them. One night, I texted Antonio to find out if we could get firmer pillows. Within 5 minutes, orthopedic pillows were delivered to our room. The service these two provided was incredible, and they helped to make our trip amazing. They were even able to help us use the award certificate we had for free resort credits. They were both really nice people, always with smiles on their faces. When we return, we will request them again. On our last day there, we rented a bali bed, and our waiter was Alex. He was amazing and worked so hard to take care of us. He brought us food and drinks, and not only to the cabana. He would walk drinks out to the beach for us and even for our friends that weren't in a cabana. He never let our glasses go dry. Just as soon as we were nearing the bottom of our glass, he would show up with another. He kept the water and beer iced down all day, and he was a very pleasant person. He had four cabanas on the beach, and everyone was very complimentary of him. If his boss is reading this: You should give Alex a raise! He makes your customers happy. The service here is spectacular. Read less
Image of the Tripadvisor rating Best hotel ever

Oct 12, 2019 Anakarenhrdz408

What a wonderful week we had here at the hard rock! Tarzan and his coworkers were super friendly. Foam party was awesome! The staff here genuinely cares and will help you to make your experiences the best ever. Shout out to the best bartender Diego at the pool bar! I will send come back here.