Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

Hotel rating
Trip advisor rating: 4.5 Based on 12570 reviews

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at the Hard Rock Hotel Riviera Maya. Split into two sections, the Hard Rock Riviera Maya Heaven is an adult’s only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Legendary Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course nearby and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An all-inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure you’ll have lots of space to stretch out in plus a well-stocked mini-bar and liquor dispensers to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Golf

Where is it

In the heart of the Riviera Maya, this is the adults-only section of the Hard Rock Hotel Riviera Maya. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

577 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, liquor dispensers, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: All meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya and Hard Rock Cancun (both adult and family section). Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, nightly petit-fours, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive concierge phone service, upgraded brand of liquors in room dispenser, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Platinum Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 1 king-size bed or 2 double beds, sleeping maximum 6 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom with 1 king-size bed or 2 double beds, sleeping maximum 6 adults.

Rock Star Suites have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 4 adults. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

4 restaurants and 3 bars: Toro (steak/a la carte, can be accessed by families with children), Ciao (Italian cuisine), Le Petit Cochon (rustic French cuisine), Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya Hacienda. A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool.

4 swimming pools. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Legendary Rock Spa®* with 75 treatment rooms, Yoga Temple, Posh Beauty Salon*. Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Nearby 18-hole Robert von Hagge designed golf course*.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

3 nights between 3 Jan–22 Dec '18.

7 nights between 24 Dec–2 Jan '18.

*Denotes local charge.

Please note: This is an adult-only resort.

Please note: Only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Trip advisor rating: 4.5 Based on 12570 reviews

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9034)
  • Very good (1988)
  • Average (854)
  • Poor (336)
  • Terrible (358)
Image of the Tripadvisor rating Hard Rock Get Away

Feb 17, 2019 Jeanne B Whitehall, Pennsylvania

Great place but very pricey. With the money it cost, they could at least heat the pools. There is a family side and an adults only side. Lots of entertainment. Food is good and there are several restaurants. They is no beach access so they dredged out a lagoon. Beach lovers would not like this. There is a Woodward indoor skateboard and bike park,… Read more
Great place but very pricey. With the money it cost, they could at least heat the pools. There is a family side and an adults only side. Lots of entertainment. Food is good and there are several restaurants. They is no beach access so they dredged out a lagoon. Beach lovers would not like this. There is a Woodward indoor skateboard and bike park, plus trampolines - this is not free. But there is a small free outdoor water park. Read less
Image of the Tripadvisor rating Another Awesome Experience

Feb 17, 2019 rockrs Mechanicsville, Maryland

This is our second time at the resort. This is a very nice all-inclusive resort. The experience this time was just as good as the previous time (March 2017). The staff is extremely friendly, especially around the pool area and restaurant personnel. If you ever need help with anything you find Ricardo, he makes things happen. There are… Read more
This is our second time at the resort. This is a very nice all-inclusive resort. The experience this time was just as good as the previous time (March 2017). The staff is extremely friendly, especially around the pool area and restaurant personnel. If you ever need help with anything you find Ricardo, he makes things happen. There are enough restaurants for anyone in your party to be satisfied. Each day there is one or two restaurants closed for cleaning, maintenance, re-stocking, etc. Just check with the concierge desk to find out what restaurants are open each day. As the previous time our room was on the top floor. This time our room didn’t have the greatest view, however, I can not complain (See attached pictures). The room was fine, king size bed, large shower, bathroom area can be closed off if needed. If you are here to watch TV, there are a few channels which carry American TV shows. The pool and beach area were always well kept. The staff very pleasant. If its crowded, it may take them a little while to get to you, just be patient. Best part for me is the weather. It was 85 and sunny most days with only one day during the week with rain. I would recommend resort to anyone who just wants to get away and relax. Read less
Image of the Tripadvisor rating Awesome trip

Feb 17, 2019 Scot S Iowa City, Iowa

We had a great time for a week with friends. The pool entertainment was great. Pool food was good but the restaurants and the brick oven pizza were great. One person stood out to us, Lewis Sandoval at the martini bar was the best. He went out of his way to do about anything to make our trip that much better. Give him a big high five and a raise.
Image of the Tripadvisor rating Best All Inclusive Experience we've had.

Feb 15, 2019 Traveler07996316141 Monee, Illinois

We have stayed at a couple other All Inclusive resorts and was our best experience. All the food was Very Good. Some of the staff that were outstanding were Rosy, DJ Warior, Sarah, Don Jose, Apolonia, Samari, Tarzan, Marino, Yan Carlo, Socrates, Saul, Liss, Alan, Luz, Betty, Vikthor, Ruban, and Martha. The entertainment staff at the pool were… Read more
We have stayed at a couple other All Inclusive resorts and was our best experience. All the food was Very Good. Some of the staff that were outstanding were Rosy, DJ Warior, Sarah, Don Jose, Apolonia, Samari, Tarzan, Marino, Yan Carlo, Socrates, Saul, Liss, Alan, Luz, Betty, Vikthor, Ruban, and Martha. The entertainment staff at the pool were especial fantastic! Read less
Image of the Tripadvisor rating Dreamy

Feb 15, 2019 IzabelleH9

Excellent resort for a family or couple. Clean with great food and entertainment. Can’t wait to go back. Very Friendly staff. Food, restaurants and pools are amazing. There are two sections. Adults section and family section. Really enjoyed our time.