Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at the Hard Rock Hotel Riviera Maya. Split into two sections, the Hard Rock Riviera Maya Heaven is an adult’s only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Golf

Where is it

In the heart of the Riviera Maya, this is the adults-only section of the Hard Rock Hotel Riviera Maya. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

394 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya and Hard Rock Cancun (both adult and family section). Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Platinum Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

4 restaurants and 3 bars: Toro (steak/a la carte, can be accessed by families with children), Ciao (Italian specialities á la carte), Le Petit Cochon (rustic French cuisine), Los Gallos (Mexican á la carte restaurant). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival. Eden Bar at Eden beach.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool.

3 swimming pools. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 75 treatment rooms, Yoga Temple, Posh Beauty Salon* (for kids). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

* Denotes local charge.

**25% service fee applies.

Please note: this is an adult-only resort.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5309)
  • Very good (1273)
  • Average (393)
  • Poor (261)
  • Terrible (199)
Image of the Tripadvisor rating Summer 2019

Aug 13, 2019 gregoryp989 New York City, New York

Family of 6, including an infant and our stay at the Hard was one of the best experiences we've had in awhile. The kids were well entertained & our room; the Family Suite with Terrace (an upgrade upon arrival) was outstanding. I would recommend the Hard Rock for families and couples (there are 2 sides to the resort)
Image of the Tripadvisor rating Incredible!

Aug 8, 2019 Todd K Fairview Park, Ohio

A group of ten of us had every need and desire met on this fabulous trip. Absolutely nothing but great things to say about our butlers Pechardo and David! This is a must go to resort! We celebrated our first wedding anniversary and family get away on this trip. This was our first visit to the Hard Rock property!
Image of the Tripadvisor rating Hard Rock Stay

Aug 8, 2019 Cindy D

A vacation made up of 14 people and we all loved this place! Everything was kept very clean and well maintained. The staff was always working hard and were quick to help with any information inside the resort.This resort has activities for all ages and maintained a great level of combining the two, or maintaining the Adult privacy. The pools… Read more
A vacation made up of 14 people and we all loved this place! Everything was kept very clean and well maintained. The staff was always working hard and were quick to help with any information inside the resort.This resort has activities for all ages and maintained a great level of combining the two, or maintaining the Adult privacy. The pools were fun and entertaining and the lagoons and adult pool were clean and quiet in spaces if that is what you wanted. We had two couples messages while there and the price was half of what you would pay for in the states. pedicure and manicures under $10.00. The Restaurants were not fast food! All were well staffed and 5 star. Even without reservations we were able to be seated.Try it!! Read less
Image of the Tripadvisor rating The best hotel

Jul 23, 2019 Yahomy

The best bar at the hard rock and the best bartender Trujillo , I recommend this hotel 💯, I like more than Hard Rock from Dominican Republic , is perfect for family , the child has many amenities . Wonderful
Image of the Tripadvisor rating Good times but needs some improvements.

Jul 18, 2019 GIANTS83 New York City, New York

Me and My Wife traveled to Hard Rock Riveria Maya Heaven Side on July 3rd - July 8th. We checked into our room upon arrival which was quick and easy. We got to our room which had a private jacuzzi on the top of room. The only issue with the room it smelled like mold, damp, basement, like there was a leak in the room. I called the front desk and… Read more
Me and My Wife traveled to Hard Rock Riveria Maya Heaven Side on July 3rd - July 8th. We checked into our room upon arrival which was quick and easy. We got to our room which had a private jacuzzi on the top of room. The only issue with the room it smelled like mold, damp, basement, like there was a leak in the room. I called the front desk and they sent up the cleaning people and sprayed some stuff in the room. It still smelled after there spraying. I called the front desk again and wanted to change rooms because my Wife was pregnant and didn't want her breathing the smell in. Front desk said the whole resort was filled. After complaining for a while they finally switched rooms. Food in the resort was good. Mexican resturant in Heven side was great! Alejandro our server was the best and Chef David was great as well! Toro Steak House and Hibachi was Excellent! Pool on Heaven side needs to replace some tiles in pool Wife stub her toe on loose tiles. Pier gift shop wouldn't help us deflate our tubes. Lady was rude and Lazy just sat there and said no dont have the part. We wouldn't do the Couples Massage again they focused on your legs then your Back. We will be back to Heaven Hard Rock. Read less