Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is an adults only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Golf

Where is it

In the heart of the Riviera Maya, this is the adults-only section of the Hard Rock Hotel Riviera Maya. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

394 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section. Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

4 restaurants and 3 bars: Toro (steak/a la carte, families are welcome), Ciao (Italian specialities á la carte), Le Petit Cochon (rustic French cuisine), Los Gallos (Mexican á la carte restaurant). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool.

3 swimming pools. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 75 treatment rooms, Yoga Temple, Posh Beauty Salon* (for kids). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. Limitless resort credit offers spa treatments, rounds of golf, beauty treatments, tours and much more all for just a 25% service charge.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge.

**25% service fee applies.

Please note: this is an adult-only resort.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5878)
  • Very good (1308)
  • Average (409)
  • Poor (269)
  • Terrible (208)
Image of the Tripadvisor rating Hiroshi was great at Frida Restaurant

Jul 23, 2021 thannyad2021

My family and I had a great experience at breakfast with our server Hiroshi. He was very pleasant & had great recommendations. He was also a good communicator Try the huevos rancheros and cafe de olla!
Image of the Tripadvisor rating Frida

Jul 22, 2021 adism173

It was Awsome experience i would recommend to everyone viktor and luis was amazing , try tom a hawk steak its not on the menu you have tonask for it. Was so good and juice and they cooked it perfectly
Image of the Tripadvisor rating Benito Cadenas en Snack Float es muy bueno!!

Jul 22, 2021 blakesC7738EI

Benito Cadenas en Snack Float es muy bueno!! Hard Rock Overall was great: good food. Not too crowded and clean. Especially during covid, all was well cared for. The shows are worth the experience and the beach was good
Image of the Tripadvisor rating Family Vacation

Jul 18, 2021 Climber571533

The breakfast and lunch staff at Fridas restaurant were great. They got to know our party of 12 and remembered our orders /preferences based on our first day there. The waiters (Alfredo, Adrian, and Luis)took the initiative to bring us our favorite appetizers. The manager (Rosendo) also took the time to come and chat with us. Great service. If… Read more
The breakfast and lunch staff at Fridas restaurant were great. They got to know our party of 12 and remembered our orders /preferences based on our first day there. The waiters (Alfredo, Adrian, and Luis)took the initiative to bring us our favorite appetizers. The manager (Rosendo) also took the time to come and chat with us. Great service. If you have the opportunity to come here try the posole and buenos rancheros. You won’t regret it! Note that the service in the rest of the hotel wasn’t quite at the same level. Certainly not what we’ve come to expect when we travel to Mexico. Read less
Image of the Tripadvisor rating Giggi is the best from Heaven!

Jul 16, 2021 Z1582BDmichelleb

This vacation is everything I could have asked for and more. I went on a friend/family birthday pre-wedding trip and we met Giggi right away because she spoke Russian and we immediately fell in love with her. She made the most memorable birthday experience for me involving all of the entertainment team! It was amazing and she even had the dj play… Read more
This vacation is everything I could have asked for and more. I went on a friend/family birthday pre-wedding trip and we met Giggi right away because she spoke Russian and we immediately fell in love with her. She made the most memorable birthday experience for me involving all of the entertainment team! It was amazing and she even had the dj play an entire Russian playlist for us!! I also wanted to say that the food was very fresh and good in all of the restaurants! Saul from the heaven pool is also and amazing person and a very hard worker never stopping for a second!!! Thank you to those 2 specifically but everyone on the team was fabulous! Read less