Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is an adults only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Golf

Where is it

In the heart of the Riviera Maya, this is the adults-only section of the Hard Rock Hotel Riviera Maya. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

394 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section. Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

  • Booking Bonus: Book by 28 Feb '21 to receive up to 28% off the accommodation cost between 19 Dec ‘20–17 Dec '21 when staying 5 nights or more. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. 

4 restaurants and 3 bars: Toro (steak/a la carte, families are welcome), Ciao (Italian specialities á la carte), Le Petit Cochon (rustic French cuisine), Los Gallos (Mexican á la carte restaurant). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool.

3 swimming pools. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 75 treatment rooms, Yoga Temple, Posh Beauty Salon* (for kids). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. Limitless resort credit offers spa treatments, rounds of golf, beauty treatments, tours and much more all for just a 25% service charge.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

* Denotes local charge.

**25% service fee applies.

Please note: this is an adult-only resort.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5680)
  • Very good (1297)
  • Average (404)
  • Poor (265)
  • Terrible (205)
Image of the Tripadvisor rating Vacation

Jan 9, 2021 92hillaryb

Best vacation ever! The food was phenomenal and we never went hungry. Staff made sure that we were always well taken care of! Resort was clean beyond expectations. Our spa service was great- so great that we nearly got daily massages. Our pool service was the best I’ve ever experienced. Teresita was our sever every day. By the end of the first… Read more
Best vacation ever! The food was phenomenal and we never went hungry. Staff made sure that we were always well taken care of! Resort was clean beyond expectations. Our spa service was great- so great that we nearly got daily massages. Our pool service was the best I’ve ever experienced. Teresita was our sever every day. By the end of the first shift she had our orders memorized and we never had an empty drink. She went above and beyond to ensure we had an excellent time! Overall, we had an amazing trip and are already talking about when we will return! Read less
Image of the Tripadvisor rating Best Experience!

Jan 7, 2021 Fearless466920 The Colony, Texas

Fantastic service, delicious food, beautiful ambiance! We've been to several highly rated all-inclusive Cancun resorts in the past and this is our favorite! Looking forward to returning! Edwardo, Fernando, Lupe and other dedicated team at HRHRiveara made our stay special!
Image of the Tripadvisor rating Enjoyed our stay

Jan 6, 2021 lovemyholidays1979 Benidorm, Spain

We as a family of four with two children seven and ten enjoyed our stay here although I feel if it had been busy and no covid times I would not have enjoyed it as much. The beach is very small if the hotel was full capacity. Things like the coffee shop had long queues sometimes especially for ice cream. Also the water park was great but if it had… Read more
We as a family of four with two children seven and ten enjoyed our stay here although I feel if it had been busy and no covid times I would not have enjoyed it as much. The beach is very small if the hotel was full capacity. Things like the coffee shop had long queues sometimes especially for ice cream. Also the water park was great but if it had been busier it would have been a nightmare as not that much seating. The staff was very pleasant. The staff however need to slow down on the karts when moving around the resort had a couple of near misses with my children who kids being kids like to run ahead. And I believe there is an accident waiting with this issue. Very clean hotel and dealt with covid restrictions very well. Kids entertainment staff beside the pool were lovely and very good with the kids, although my boys lost interest when the same prize was to be won all the time bubble and more bubbles. Had it not been for the last episode I would have given four stars, however to the fact they over charged me for speaking to my airline in the uK. 133 US dollars for two phone calls one lasting three minutes the other 31 minutes. Would not have been so bad but I was on hold for twenty five of those minutes. They said I should have telephoned the free Mexican British airways. Which is closed on the day I needed to contact them. I believe this to be daylight robbery. Then they said I was told of the costs before I certainly wasn’t, then they Back tracked and said they had left a message, which I certainly did not recieve either. Don’t appreciate being ripped off. Read less
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Jan 5, 2021 Glenda C Valley Stream, New York

Dinner at Ciao Restaurant at Hard Rock Riviera Maya was such an excellent experience since the moment we walked in and Gloria the Host was so welcoming and more importantly she was quickly accomodating especially due to our request for a distant table. She was so helpful. Then the food was so delicious and elegantly presented we asked to see… Read more
Dinner at Ciao Restaurant at Hard Rock Riviera Maya was such an excellent experience since the moment we walked in and Gloria the Host was so welcoming and more importantly she was quickly accomodating especially due to our request for a distant table. She was so helpful. Then the food was so delicious and elegantly presented we asked to see Chef Marcos. We have not had such a delicious menu as this before. Congratulations Chef Marcos. I highly recommend this place. Read less
Image of the Tripadvisor rating Riviera Maya Hard Rock

Jan 3, 2021 peneloper2021

The service was absolutely amazing Angel and Ermes at Fridas provided great service and were hilarious and so welcoming. They really made the trip special and I can’t wait to come back to see them next time!