Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at the Hard Rock Hotel Riviera Maya. Split into two sections, the Hard Rock Riviera Maya Heaven is an adult’s only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure you’ll have space to stretch out in plus a well-stocked mini-bar and liquor dispensers to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Golf

Where is it

In the heart of the Riviera Maya, this is the adults-only section of the Hard Rock Hotel Riviera Maya. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

394 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, liquor dispensers, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya and Hard Rock Cancun (both adult and family section). Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, upgraded brand of liquors in room dispenser, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Platinum Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

4 restaurants and 3 bars: Toro (steak/a la carte, can be accessed by families with children), Ciao (Italian specialities á la carte), Le Petit Cochon (rustic French cuisine), Los Gallos (Mexican á la carte restaurant). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival. Eden Bar at Eden beach.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool.

3 swimming pools. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 75 treatment rooms, Yoga Temple, Posh Beauty Salon* (for kids). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

* Denotes local charge.

**25% service fee applies.

Please note: this is an adult-only resort.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5297)
  • Very good (1269)
  • Average (390)
  • Poor (260)
  • Terrible (199)
Image of the Tripadvisor rating Absolutely outstanding resort!

Jun 15, 2019 Brittnic93

My husband and I just celebrated our 2nd anniversary at the Hard Rock Riviera Maya Resort, and I wish I could come back every year! We stayed on the adults-only Heaven side in a Rock Royalty level room. Huge shout out to our Rock Royalty assistant Omar Pichardo! He was absolutely amazing. He did everything from dinner reservations, calling our… Read more
My husband and I just celebrated our 2nd anniversary at the Hard Rock Riviera Maya Resort, and I wish I could come back every year! We stayed on the adults-only Heaven side in a Rock Royalty level room. Huge shout out to our Rock Royalty assistant Omar Pichardo! He was absolutely amazing. He did everything from dinner reservations, calling our whale shark tour company to arrange transport, verified our departure with USA transfers, had surprise anniversary chocolates sent to our room and let the dinner restaurants know it was our anniversary- which they provided extra special surprise anniversary desserts! He went out of his way to make sure we felt like Rock Royalty and ensured a 100% stress-free vacation. Thank you, Pichardo! The food at Toro was our favorite! Perfectly cooked, delicious steaks. We never had problems finding pool or beach chairs. The drink services at the pools, beach, and restaurants was superb! A special thanks to Thanos, a server at the Heaven pool, that stuck out to us as providing exceptional pool drink service! There was always someone coming around asking for your drink order. We were extremely impressed that not a single person pressured us for tips (which we have seen at other resorts) - which made us more likely to tip for the excellent service and attitudes of all employees. Our room was cleaned daily and always felt clean and tidy. There is a safe in the room for valuables-which we used-and we didn't have any security issues with items being stolen as some people have claimed on here. The resort was nice in that you could choose to be a partier and join the more rowdy pools and activities, or you could sit by the quieter pools and beaches and just relax- which is exactly what my husband and I did! Every employee we walked by greeted us and always seemed in great moods. I would highly highly recommend this resort and if you get a Rock Royalty room, ask for Pichardo to be your assistant. He won't disappoint! I hope we can return again very soon! Read less
Image of the Tripadvisor rating Excellent for the most part

Jun 10, 2019 Kdrich McMinnville, Tennessee

We stayed at the Heaven section at the HRH Riviera Maya. We booked Rock Royalty level, so we got a "personal assistant". That was really where our only "issue" was. Raul was our assistant. We were already done with checkin and still waiting for him to come meet us. He told us he had already booked us a dinner reservation for Ciao (good thing it… Read more
We stayed at the Heaven section at the HRH Riviera Maya. We booked Rock Royalty level, so we got a "personal assistant". That was really where our only "issue" was. Raul was our assistant. We were already done with checkin and still waiting for him to come meet us. He told us he had already booked us a dinner reservation for Ciao (good thing it was one of the ones we wanted to eat at). He recommended we go to the Michael jackson show that night, got our cell phone number, then left us to the lady that explains resort credits. We got to Michael Jackson show after dinner and there were no seats-- apparently you needed reservations for the shows too, which he never mentioned. The next morning around 9:30am he sent us the Billboard for that day (the only day he sent it our entire stay) as well as the closure schedule for restaurants that week. We already knew where we wanted to eat all week, so we sent him our requests for entire week as well as told him we wanted to do the Chicen Itza excursion on Wednesday. He said he'd follow up. Later that afternoon he sent us our confirmation for Monday's dinner only. By Tuesday morning we had not heard from him about Chichen Itza so we stopped by the tour desk and booked it ourselves. Later that afternoon he sent us our dinner confirmation for Tuesday night. At 9:45 Tuesday night he txt and said "I checked on the Chichen Itza for tomorrow but they said it is already full. So I told him we had stopped by and booked it on the way to breakfast that morning. He said "wow you are faster than me" and then asked what time we would get back Wednesday so he could make our dinner reservation. The whole time we were on the tour Wednesday we had not heard about our dinner time. We arrived back at hotel at 8:00pm so I txt and asked when our dinner was and he said "9:00 like you told me" (I had said dinner would need to be 9:00 or later...but I am not psychic to know he was able to get 9:00pm). On Thursday, the day before we left, he asked if we had our transfers for airport Friday. I said we had gotten with the rep on Tuesday and gotten it, but that he ha written "tentative pick up" on it, and did we need to go back over to Hacienda and check with the rep again? He said "oh we can just call from here." Sounded like he was going to handle so I said "great, thanks" as we had just sat down at the pool. He then txt and said "no am near Heaven now so we can do that when you get a chance" so my husband went on back to the lobby and met him. He said all he did was call and make sure still 12:05 pickup. Why he needed us for that is beyond me. While there my husband asked about our dinner reservations for that night. He said "yes you have 7:00 at Toro". Not sure why he had not txt us that confirmation, and wonder if my husband had not asked if we would have received it. Beyond that, the resort was lovely. Ciao was the best restaurant, along with Le petit Cochon. Impanema we had really slow service and it was like they forgot about us when we ordered dessert. Frida was also very good, as well as Toro. Julio, JC, and Joaquin were the best mixologists ever! We also had great service by the pools/on the beach. Spent some time on Hacienda side one day just to check it out, and would love to take our son back with us next time. We were also asked by Raul to meet with him right before our transfer to airport on last day. He basically wanted to give us our room balance (which we had already paid before meeting with him) and get email to send a survey. We still haven't received the survey. After that we were just sitting in lobby killing time and waiting for them to call us for our 12:05 transfer. At 11:46 they called our name and we left the resort. I'd hate to think what might have happened if we hadn't gotten down there til closer to 12:00-- would they have left without us even though we were not scheduled until 12:05. Read less
Image of the Tripadvisor rating Romantic Dinner

Jun 9, 2019 Jason F

If you have chance to do the Romantic Dinner with your significant other at Toro restaurant it's worth it. They do it out on the sand , bottle of champagne , excellent food only 4 well separated tables max (we had 3). Waiter Antonio is charming and very attentive to making it an extra special evening. Yes it comes with an extra cost but money… Read more
If you have chance to do the Romantic Dinner with your significant other at Toro restaurant it's worth it. They do it out on the sand , bottle of champagne , excellent food only 4 well separated tables max (we had 3). Waiter Antonio is charming and very attentive to making it an extra special evening. Yes it comes with an extra cost but money well spent. Read less
Image of the Tripadvisor rating Disappointed!

Jun 9, 2019 Roam52342750850 Shreveport, Louisiana

The staff was so rude and very unhelpful. Impossible to make dinner reservations. Members reserve ALL seats at the only pool w a bar and entertainment. Watered down drinks! Save your money or go to Punta Cana instead!
Image of the Tripadvisor rating Stayed in Heaven!

Jun 5, 2019 denparamed

Hard Rock Rivera Maya was a very good all inclusive trip. Stayed in the Heaven area, but visited the other areas. My wife loved the spa! Oli was our waiter in the Market Place, treated us like royalty every morning and when we had lunch. The Italian was our favorite restaurant. Accomadations were excellent. Facility was very clean, landscape was… Read more
Hard Rock Rivera Maya was a very good all inclusive trip. Stayed in the Heaven area, but visited the other areas. My wife loved the spa! Oli was our waiter in the Market Place, treated us like royalty every morning and when we had lunch. The Italian was our favorite restaurant. Accomadations were excellent. Facility was very clean, landscape was excellent. The pool areas were clean. Restrooms had A/C and very clean. Plenty of activities in the pool area to participate in. I don't see how anyone would get thirsty or hungry. Drinks were good and mixed to whatever perfection you asked for. Poolside food was sometimes over cooked; however the selection was good. The pizzas in the woodfire brick ovens were very good. Monkey's, iguanas and other wildlife were abundant for viewing. Took a short stroll to find the monkeys. The waterpark area and the indoor activity area for kids would be a kids paradise!!! Mexican Fiesta night outside was a site to behold, food of very good quality everywhere. Music was different, more of a mix. You would think "Hard Rock" would have just that Hard Rock, but other millieum artist were more prominent than Hard Rock artist. In the Heaven area by the Lobby the sound system was just not right and you couldn't understand the words they were singing and couldn't always make out the song. very distorted, not he bands fault. The Hard Rock should permanently install sound systems for bands that perform in the larger indoor areas to ensure quality sound. Read less