Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

Virgin rating

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is an adults only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Golf
  • Honeymoon
  • Wedding
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

In the heart of the Riviera Maya, this is the adults-only section of the Hard Rock Hotel Riviera Maya. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

394 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section. Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

4 restaurants and 3 bars: Toro (steak/a la carte, families are welcome), Ciao (Italian specialities á la carte), Le Petit Cochon (rustic French cuisine), Los Gallos (Mexican á la carte restaurant). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool. New adults only pool, featuring music and a lively atmosphere.

3 swimming pools. Additional new adults-only pool, featuring entertainment such as DJ and saxophone players (schedule may vary) and with cabanas* available to hire (subject to availability). Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 75 treatment rooms, Yoga Temple, Posh Beauty Salon* (for kids). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. 50% discount is offered on selected spa treatments and at the Hard Rock Golf Club.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge.

Please note: this is an adult-only resort.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6380)
  • Very good (1322)
  • Average (420)
  • Poor (271)
  • Terrible (218)
Image of the Tripadvisor rating 5⭐️ Service by Manuel & Jonathan. Best in the world 🌎

May 20, 2022 Matt P

Whilst we are still here enjoying our 1st Class and 5 star experience in this amazing resort, we have to post this mid holiday review now….. This is our 2nd visit already to the Ciao Restaurant. There’s only one sentence to describe it here….”Out of this world”. Whilst the food is fantastic and incredible, the Service delivered by all the staff… Read more
Whilst we are still here enjoying our 1st Class and 5 star experience in this amazing resort, we have to post this mid holiday review now….. This is our 2nd visit already to the Ciao Restaurant. There’s only one sentence to describe it here….”Out of this world”. Whilst the food is fantastic and incredible, the Service delivered by all the staff cannot be beaten anywhere around the world we have eaten at (and we have been to so many restaurants!). Specifically, the service offered by Manuel and Jonathan is absolutely unreal! The politeness, attentiveness, humour, customer service and overall beautiful atmosphere created by these two gentlemen! They are a credit to the resort and restaurant and we will probably come back again for a 3rd time and will definitely mention this in our final holiday review when we finish! Keep up the fantastic work guys and everyone at Ciao and the rest of the Hard Rock Heaven team 💪🏻 Read less
Image of the Tripadvisor rating Awesome Blackjack dealer Giggie in the house at Oasis Pool

May 19, 2022 snrklgrl84 South Dakota

Giggie brings the fun at the Oasis Pool with her Blackjack dealer skills. Her smile brightens the Pool deck and brings lots of fun for anyone wanting to participate in their vacation. You can even win fun prizes that have the Hardrock logo. Come meet Giggie at the Oasis Pool if you are down for a good time.
Image of the Tripadvisor rating Great Mexican food

May 18, 2022 NeilJSmith Horsham, United Kingdom

Really enjoyed the food and service here. Will be back for sure. I had the lamb leg and my wife the king prawns which were delicious. Quick service. Highly recommended. Thanks Nahum, Victor and Vilma.
Image of the Tripadvisor rating Not as good as it was or could be. To expensive for what you get

May 17, 2022 twoznuff1990 Anaheim, California

Here now. Traveling as a guest of a member giving is “VIP” status ( we don’t feel very important). First let me say the room we have is quite nice its a terrace room with nice views. Overall the wait staff , bartenders, housekeeping are very pleasant. However building 1 and 2 has construction going on near it. Then elevator in building 1 was… Read more
Here now. Traveling as a guest of a member giving is “VIP” status ( we don’t feel very important). First let me say the room we have is quite nice its a terrace room with nice views. Overall the wait staff , bartenders, housekeeping are very pleasant. However building 1 and 2 has construction going on near it. Then elevator in building 1 was down 2 days no hot water for 1 day. We have experienced a shortage of “premium alcohol” at the pool bars they say sorry we “ran out” . The wait time for the restaurants are excessive over an hour, which I contribute to lack of staff they even close at least one of the restaurants every evening yet the resort seems fairly full. You only get beer and wine in your room so the idea of enjoying a cocktail on your terrace is out unless you want to take a long walk to building 4 for a drink and the bar, walk it back up the stairs to your terrace ( no thanks). We expressed our displeasure with the above issues with management and the response was a general we are sorry and we understand but no solutions. For the price point you could do better. I feel they are spending money and time to expand and update the resort and making cutbacks to service and on the food and beverage products to make up some of the difference. This is our 6th visit here and once to the Cabo property. We will not be visiting here in the future. Read less
Image of the Tripadvisor rating restaurant ciao - heaven hard rock riviera maya

May 14, 2022 liviarapagna

amazing food and customer service at the Ciao restaurant. the waiters Manuel, Belo e Flor were amazing during our time over there. such a nice experience and warm environment. ☺️ the seeafood was delicious.