Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at the Hard Rock Hotel Riviera Maya. Split into two sections, the Hard Rock Riviera Maya Heaven is an adult’s only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Legendary Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course nearby and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An all-inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure you’ll have lots of space to stretch out in plus a well-stocked mini-bar and liquor dispensers to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Golf

Where is it

In the heart of the Riviera Maya, this is the adults-only section of the Hard Rock Hotel Riviera Maya. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

577 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, liquor dispensers, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: All meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya and Hard Rock Cancun (both adult and family section). Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, nightly petit-fours, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive concierge phone service, upgraded brand of liquors in room dispenser, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Platinum Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 1 king-size bed or 2 double beds, sleeping maximum 6 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom with 1 king-size bed or 2 double beds, sleeping maximum 6 adults.

Rock Star Suites have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 4 adults. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

4 restaurants and 3 bars: Toro (steak/a la carte, can be accessed by families with children), Ciao (Italian cuisine), Le Petit Cochon (rustic French cuisine), Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya Hacienda. A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool.

4 swimming pools. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Legendary Rock Spa®* with 75 treatment rooms, Yoga Temple, Posh Beauty Salon*. Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Nearby 18-hole Robert von Hagge designed golf course*.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

3 nights between 3 Jan–22 Dec '18.

7 nights between 24 Dec–2 Jan '18.

*Denotes local charge.

Please note: This is an adult-only resort.

Please note: Only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9216)
  • Very good (2037)
  • Average (885)
  • Poor (348)
  • Terrible (371)
Image of the Tripadvisor rating Spring Break 2019

Apr 24, 2019 maria52675 Ludlow, Massachusetts

As Legendary Members, this continues to be our favorite resort. We just returned from our Spring Break vacation with our 2 girls (ages 15 and 11) along with our friends and their 10 year old. We were surprised to find out at check-in that the entire resort was "Hacienda" that week as it typically has an adults only side. Although we had the perk… Read more
As Legendary Members, this continues to be our favorite resort. We just returned from our Spring Break vacation with our 2 girls (ages 15 and 11) along with our friends and their 10 year old. We were surprised to find out at check-in that the entire resort was "Hacienda" that week as it typically has an adults only side. Although we had the perk of eating at all restaurants this time around, we still found that the Hacienda lobby was a lot more fun than the Heaven side which we were staying on. We were traveling over every evening for entertainment. A few new things since our last trip. There's now a water slide park which the kids loved as well as Woodward (indoor skate park/trampolines and obstacle course). My youngest really liked that too. New this year were dinner reservations. I HIGHLY recommend making reservations if you have a specific time/place you want to have dinner. No one communicated this to us and by the time we found out, only 10pm time slots were available. Needless to say, that was less than ideal for our party of 7 that included kids. I would very much like to highlight a few employees that made our stay that much more memorable. DJ Warrior at the Heaven pool was phenomenal. She was part of the entertainment crew and did a great job engaging people. She was warm and inviting and my family loved our time with her. Also worthy of being mentioned is Ivonne who was our server at the pool. She was pleasant and quick to bring us whatever we needed. She recommended the Tequila Punch drink that Lopez made and we were hooked! Lastly, Liz from Guest Relations was an absolute delight. She assisted us one night in getting a table at Torro. This was while we found out about reservations. She took her time with us and even walked us to the restaurant to ensure we were given a table. I do want to say that the reservation system is quite flawed. We were told that if parties didn't show for their reservation, tables would be given up. But how long does one need to hold a table for? Some were being held even an hour past reservation. Most restaurants will give up the tables 15-20 minutes past the time and I feel as though this would be a good policy to adopt. It certainly would make for happier visitors and less frustration as we witnessed from others. Although communication between Legendary and the Hotel is beyond poor (that's putting it nicely), the staff make it all worth while. I would advise those visiting not to get sucked into the Legendary meetings. They are constantly trying to upsell but truthfully, we don't get any better treatment that others. Actually, probably more frustration. Save your money and book directly with the HR Hotels. Read less
Image of the Tripadvisor rating A Great Resort for Everybody

Apr 24, 2019 Minh D Calgary, Canada

My family of four (with two young kids - 9 and 7 yeas old) stayed at the Hacienda side on March 22-29, 2019. We had a fantastic time at this resort. This was one of the best resorts we've stayed in - we have stayed at resorts in Mexico, Jamaica, and Dominican Republic. It had a little of everything for everybody. It would be difficult to stay… Read more
My family of four (with two young kids - 9 and 7 yeas old) stayed at the Hacienda side on March 22-29, 2019. We had a fantastic time at this resort. This was one of the best resorts we've stayed in - we have stayed at resorts in Mexico, Jamaica, and Dominican Republic. It had a little of everything for everybody. It would be difficult to stay somewhere else. Pros: - friendly staff through out the resort - resort was clean and well taken care of - spacious room (we stayed in the standard double deluxe room) - the beaches were man-made lagoons – the beaches were clean, the water was clear, and the waves were calm – great for swimming, kayaking, snorkeling, playing! - lots of fish in the lagoons - for off the beach snorkeling - a new waterpark with slides and activities for adults and kids of all ages - great tasting food at the buffets - had a fantastic steak dinner at Toro restaurant! - great kids club - a teen club (no adults allowed) Cons: - difficult to get a reservation at a la carte restaurants (we did not know that the restaurants close on certain days) - difficult to get umbrella and chairs at the pool after 8:00 AM (even though there are signs that tell people not to throw their towels on the chairs and leave them there the whole day, people still do it) this policy was not enforced - some pressure to attend an event where they try to sell something to you (excursions, time share, membership?) Read less
Image of the Tripadvisor rating Family and Friends Vacation

Apr 23, 2019 JCirame Saugus, Massachusetts

This resort is great. We traveled with six adults and 5 children. The kids had a blast...whether it was going to the water park, the activities at the pool or just relaxing. The food was better than expected. The Brazil steakhouse was excellent. The french and Asian restaurants were very good. The Market buffet had everything you needed for… Read more
This resort is great. We traveled with six adults and 5 children. The kids had a blast...whether it was going to the water park, the activities at the pool or just relaxing. The food was better than expected. The Brazil steakhouse was excellent. The french and Asian restaurants were very good. The Market buffet had everything you needed for breakfast or lunch. The only sub par meal we had was at Torro. The steaks weren't very good. The staff at the resort are friendly and willing to go out of their way. Brandon at the pool unbelievable. He made our experience at the pool great. He was always there. Read less
Image of the Tripadvisor rating Awesome !!

Apr 23, 2019 MrsR_W81

This hotel is amazing!!!! Rooms are nice & spacious. Hotel itself has everything going, loads of places to eat, drink, entertainment is great. Beach is small but really really nice. Plenty of sun beds. I just can’t fault the place. We travelled with 2 teenage girls, didn’t see them most of the time. Definitely recommend
Image of the Tripadvisor rating Paradise in Heaven - Rock Royalty

Apr 23, 2019 Wendididdle Toronto, Canada

Everything was awesome! The Rock Royalty package was perfect for us. Having someone there to help with everything during the trip was a good choice for us, didn't have to worry about a thing. All we had to do was tell them what we wanted and they would just make it happen. The beach is super nice. They have walls blocking the big waves from… Read more
Everything was awesome! The Rock Royalty package was perfect for us. Having someone there to help with everything during the trip was a good choice for us, didn't have to worry about a thing. All we had to do was tell them what we wanted and they would just make it happen. The beach is super nice. They have walls blocking the big waves from getting to the shore, but I think that's a plus. Without the waves, the water is a lot more clear and calm, we were able to snorkel around and see all kinds of fishes. We had a perfect view of the ocean from the room the spa was great, food was excellent, and the staff was super friendly and helpful. Resort credit was great, they kept reminding us that there is a 20% gratuity fee for the service when you book and would provide you with the receipt of the final price for what you're going to actually pay which is great if someone is ever confused about that. I would definitely recommend this to everyone and it is definitely a 5-star resort. It's for sure a trip we will never forget. Read less