Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is an adults only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Golf

Where is it

In the heart of the Riviera Maya, this is the adults-only section of the Hard Rock Hotel Riviera Maya. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

394 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section. Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

4 restaurants and 3 bars: Toro (steak/a la carte, families are welcome), Ciao (Italian specialities á la carte), Le Petit Cochon (rustic French cuisine), Los Gallos (Mexican á la carte restaurant). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool.

3 swimming pools. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 75 treatment rooms, Yoga Temple, Posh Beauty Salon* (for kids). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. Limitless resort credit offers spa treatments, rounds of golf, beauty treatments, tours and much more all for just a 25% service charge.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge.

**25% service fee applies.

Please note: this is an adult-only resort.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5813)
  • Very good (1303)
  • Average (406)
  • Poor (268)
  • Terrible (207)
Image of the Tripadvisor rating Dani Boy, the boy can move !

Apr 19, 2021 SAV-TRAV-92

Dani Boy on the entertainment staff was the man. He made the pool area that much better! The type of energy you want at the pool! Best entertainer with the best dance moves. I would come back to Mexico and to the Hard Rock just for him.
Image of the Tripadvisor rating Ciao restaurant was excellent

Apr 17, 2021 Crashkrebs

Ate at Ciao restaurant, inside the Hardrock Riviera Maya resort tonight and it was excellent! The food and service were great. Hats off to Chef Marco and our servers, Mario and Memo. Very attentive and good suggestions. Highlights - Zuppa Due, lasagna, salmon. Mario suggested Frangelico for an after dinner drink and it was excellent!
Image of the Tripadvisor rating Best hotel

Apr 17, 2021 21dalis Chicago, Illinois

Had a wonderful time. Only stay for four night would love to stay longer next time .clean resort the staffs was always up early to clean up around the resort. Food drink and pool is wonderful. They even have a golf cart to take you every where in the resort if you don’t want to walk. (: and you be able to take COVID-19 test in the resort.would… Read more
Had a wonderful time. Only stay for four night would love to stay longer next time .clean resort the staffs was always up early to clean up around the resort. Food drink and pool is wonderful. They even have a golf cart to take you every where in the resort if you don’t want to walk. (: and you be able to take COVID-19 test in the resort.would recommend to stay in this resort. Read less
Image of the Tripadvisor rating I wish I could give this more stars

Apr 17, 2021 Saraaddyturk

We came here for a week long family vacation and had the best time! The food was amazing, the drinks were even better, and the staff was so friendly. We especially loved daniboy and Lucy with the entertainment staff. They had so much energy and always made sure we were having a good time, but were very professional and good at there jobs. I would… Read more
We came here for a week long family vacation and had the best time! The food was amazing, the drinks were even better, and the staff was so friendly. We especially loved daniboy and Lucy with the entertainment staff. They had so much energy and always made sure we were having a good time, but were very professional and good at there jobs. I would definitely go again and recommend to a friend! Read less
Image of the Tripadvisor rating Graduation vacation!

Apr 16, 2021 T5996GSelizabethm

First time here and it was amazing!! Loved the entertainment team they were awsome with classes and dancing lessons! All the staff were very helpful and super friendly as well as being very attentive!