Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at the Hard Rock Hotel Riviera Maya. Split into two sections, the Hard Rock Riviera Maya Heaven is an adult’s only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Golf

Where is it

In the heart of the Riviera Maya, this is the adults-only section of the Hard Rock Hotel Riviera Maya. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

394 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya and Hard Rock Cancun (both adult and family section). Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Platinum Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

4 restaurants and 3 bars: Toro (steak/a la carte, can be accessed by families with children), Ciao (Italian specialities á la carte), Le Petit Cochon (rustic French cuisine), Los Gallos (Mexican á la carte restaurant). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival. Eden Bar at Eden beach.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool.

3 swimming pools. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 75 treatment rooms, Yoga Temple, Posh Beauty Salon* (for kids). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

* Denotes local charge.

**25% service fee applies.

Please note: this is an adult-only resort.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5365)
  • Very good (1278)
  • Average (395)
  • Poor (262)
  • Terrible (199)
Image of the Tripadvisor rating The two of us

Oct 18, 2019 gymlady30 Wall Township, New Jersey

Wanted to give a shout out to some of the many people who helped us have a memorable vacation . Alberto from Eden pool area . Sosa from Ciao restaurant and Fernanda from Rhythm bar area. Also you can see some other great photos of this fabulous place . It’s our go to resort !
Image of the Tripadvisor rating A Week in Heaven

Oct 17, 2019 conigam Raleigh, North Carolina

This was our second trip to HRRM. Last trip we stayed on the Hacienda side. This time our room was a sky terrace on the Heaven side. Rooms are typically on the small size and bathroom does not afford much privacy. What was interesting was that the sky terrace rooms on the Heaven side do not have the extra bathroom upstairs. This was handy… Read more
This was our second trip to HRRM. Last trip we stayed on the Hacienda side. This time our room was a sky terrace on the Heaven side. Rooms are typically on the small size and bathroom does not afford much privacy. What was interesting was that the sky terrace rooms on the Heaven side do not have the extra bathroom upstairs. This was handy last year and we were a bit disappointed. However, the view from our room, housekeeping services, fabulous food and drink and top notch service made up for it! The staff was outstanding and could not do enough for us. "No" was not in their vocabulary. My only suggestion to the hotel is to add a coffee bar similar to what is on the Hacienda side in the Heaven lobby. The current bar/coffee spot is a little on the weak side. Also, a bar in the middle of the lobby area would encourage more mingling for those who don't want to go into the Heaven Bar or nightclub while listening to the bands. Also, an addition of an Asian fusion type restaurant on the Heaven side would be welcomed. Zen was like preschool with screaming children, food being tossed around by the chefs and just not a pleasurable experience. All in all, it was a great week and we can't wait to come back. Read less
Image of the Tripadvisor rating Fantastic!

Oct 17, 2019 982madarab

It is our second time visiting this resort and there’s a reason we keep coming back- beautiful sea views, fantastic food and lots of fun activities to take part in. But not just that- it is the members of staff that makes our stay extra special- from housekeeping to waiters and entertainers everyone is super friendly, happy and welcoming and they… Read more
It is our second time visiting this resort and there’s a reason we keep coming back- beautiful sea views, fantastic food and lots of fun activities to take part in. But not just that- it is the members of staff that makes our stay extra special- from housekeeping to waiters and entertainers everyone is super friendly, happy and welcoming and they really make you feel special. I would specially like to mention our housekeeper Beatrice who cleaned and organised our room; all the waiters, bartenders and chefs who made sure the food and drink + service was of high quality; special mention to Angela the lovely waitress who was so attentive and fun; Eduardo from entertainment team- always fun, chatty and energetic and Ulsis who made some amazing cocktails. Hard Rock- you have some truly amazing people working for you who love what they do l! Thank you for making our holiday extra special xx Read less
Image of the Tripadvisor rating Hard rock hotel riviera maya

Oct 16, 2019 David T Southampton, United Kingdom

We had absolutely perfect 2 week stay here-from housekeeping staff to waiters and the rest of the staff members were absolutely fantastic, we would especially like to mention from the entertainment team eduardo who was very attentive and fun but not too pushy - just perfect, a lovely lady called Angela from the bar team who always made sure our… Read more
We had absolutely perfect 2 week stay here-from housekeeping staff to waiters and the rest of the staff members were absolutely fantastic, we would especially like to mention from the entertainment team eduardo who was very attentive and fun but not too pushy - just perfect, a lovely lady called Angela from the bar team who always made sure our drinks were topped up, mixologist behind the bar Ulsis (ask for a firerock) amazing guy made drinks to order and made feel each one special and individual;still each and every member of staff makes you feel special and all always has a smile on thier face, we highly recommend this place and even tho a holiday is what you make you make it the staff really makes you feel special (and a special thanks to our house cleaner Beatrix) Read less
Image of the Tripadvisor rating Best vacation🤪

Oct 16, 2019 Mattie R

Tarzan and his coworkers were all so friendly and seemed to really enjoy there job and were very fun to be around which made this experience even better! I definitely will be coming back in the future!