Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at the Hard Rock Hotel Riviera Maya. Split into two sections, the Hard Rock Riviera Maya Heaven is an adult’s only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Golf

Where is it

In the heart of the Riviera Maya, this is the adults-only section of the Hard Rock Hotel Riviera Maya. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

394 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya and Hard Rock Cancun (both adult and family section). Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Platinum Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

  • Booking bonus: book by 15 Dec '19 and save up to 21% off the accommodation cost for travel between 21 Dec '19-18 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

4 restaurants and 3 bars: Toro (steak/a la carte, can be accessed by families with children), Ciao (Italian specialities á la carte), Le Petit Cochon (rustic French cuisine), Los Gallos (Mexican á la carte restaurant). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival. Eden Bar at Eden beach.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool.

3 swimming pools. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 75 treatment rooms, Yoga Temple, Posh Beauty Salon* (for kids). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

* Denotes local charge.

**25% service fee applies.

Please note: this is an adult-only resort.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5394)
  • Very good (1281)
  • Average (399)
  • Poor (263)
  • Terrible (200)
Image of the Tripadvisor rating Incredible service!

Dec 10, 2019 ZacF238 Charlottesville

First, the staff is amazing. All over the resort. Particularly, the entertainment team, Gaby, Midori, Abril, Lis, Lucy, Ricardo! Second, the spa is so amazing. Really great experience. Third, Jc at the bar is the best bar tender. I’ve been coming here over the past 4 years and have to say I’ve really noticed improvements on my most recent visit.… Read more
First, the staff is amazing. All over the resort. Particularly, the entertainment team, Gaby, Midori, Abril, Lis, Lucy, Ricardo! Second, the spa is so amazing. Really great experience. Third, Jc at the bar is the best bar tender. I’ve been coming here over the past 4 years and have to say I’ve really noticed improvements on my most recent visit. The service as this resort won’t disappoint. I found the food overall much better this time. If you like all inclusive resorts, you will like this one. Read less
Image of the Tripadvisor rating There is a reason this is the number 1 hotel in the area!

Dec 5, 2019 Debbie J Denver, Colorado, United States

Just returned from my third trip to Heaven at the Hard Rock. This time we were booked into the Rock Royalty level. So upon arrival we were escorted to a private check in. Here are the highlights: Butlers: We had Oscar and Vinz working with us during our 16 day stay. These guys are amazing. All we had to do was send them a text and things… Read more
Just returned from my third trip to Heaven at the Hard Rock. This time we were booked into the Rock Royalty level. So upon arrival we were escorted to a private check in. Here are the highlights: Butlers: We had Oscar and Vinz working with us during our 16 day stay. These guys are amazing. All we had to do was send them a text and things happened. They came to check on us on our non excursion days and everything went smoothly. I hope when I return I'll have them working with me again. At the Pool, Alejandro and Margarita are standouts!! Activity team: We had the A-Team! Tarzan, Lucy, Sarah are AWESOME The butlers at the Bali Beds were fantastic. Anita at the Cafetta was wonderful! I was having breakfast at Ipanema, and the waiter heard me cough, he recommended mint tea and honey and that was a great suggestion and was above and beyond in my opinion. Downside: No consistency in the housekeeping staff. One day we'd get a full set of towels, the next we'd get 1. We had to ask numerous times for a restock on toiletries. This should be standard! Another thing I noticed is there are room service trays and food left all around the hallways for long periods of time. Normally that is not bad, but the animals (birds, monkeys etc) get into the leftovers and it can not only be messy, at 0300 it is annoying to hear room service overs being thrown by the monkey. Looking forward to my rock royalty visit next year! Read less
Image of the Tripadvisor rating Girl's Trip to Heaven

Dec 4, 2019 Jamella B Chicago

I along with 11 friends stayed at the Hard Rock Riviera Maya, Heaven section in Nov of 2019. We were there for 5 nights and never left the resort. Overall the resort is nice, but there is room for improvement. I'll start with the good stuff: Good Resort is very clean Employees - helpful and friendly. Shout out to Duenas! The French… Read more
I along with 11 friends stayed at the Hard Rock Riviera Maya, Heaven section in Nov of 2019. We were there for 5 nights and never left the resort. Overall the resort is nice, but there is room for improvement. I'll start with the good stuff: Good Resort is very clean Employees - helpful and friendly. Shout out to Duenas! The French Restaurant - the food, service and ambiance made for an excellent experience Multiple pools provided plenty of loungers. Never had an issue finding somewhere to sit. The breakfast buffet - there was a woman who made awesome omelets! Areas for improvement The bathroom is pretty much open. No walls or doors. Even the stall where the toilet is located doesn't have a door that goes from floor to ceiling. There was a power outage from 7 a.m. - 3 p.m. one day. Some of us received prior notice of the outage, some of the group did not. Also during the outage the water in our room was out for a while too. Not good!!! If you arrive after 4 on your first day, you cannot make dinner reservations so you have to go to the buffet on the Hacienda side. I don't really care for buffets and didn't like that was the only option for dinner on the first night. The resort is kind of dead in the evenings. The disco doesn't open until 11, so after dinner, there wasn't much to do - unless you go to the Hacienda side. There needs to be more evening activities in Heaven. Overall, we had a wonderful time just being with each other. Would I visit the resort again - probably not. The room design, and lack of evening activities will send me elsewhere. Read less
Image of the Tripadvisor rating A Huge Rip-off

Dec 2, 2019 joysie9 Salt Lake City, Utah

This is a pretty property for the most part, but it is far from all inclusive. You will pay a 25% fee on all activities and this is not gratuity. All of the prices are way higher than normal so once you pay 25% and gratuity you are paying US prices. The staff can be nice and helpful but you do need to tip or you won't get them to help you… Read more
This is a pretty property for the most part, but it is far from all inclusive. You will pay a 25% fee on all activities and this is not gratuity. All of the prices are way higher than normal so once you pay 25% and gratuity you are paying US prices. The staff can be nice and helpful but you do need to tip or you won't get them to help you again. There is a variety of food but it is fair at best. Not a great selection of authentic Mexican food. You can get Mexican on the buffets. We also had a security concern, someone tried to break in our room. We called the front desk and it did take security a while to get there. There are not a lot of activities in the evenings for families. The resort is also not close to much so it will be expensive to get to activities or town. Read less
Image of the Tripadvisor rating Amazing Resort with impeccable service!!! The staff are very

Nov 24, 2019 natbrofro Calgary, Canada

The staff are very friendly, the food is fantastic. The resort is clean and well maintained. Love the Rock Spa! There are tons of activities to do and all of the music is great! I highly recommend it!