Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Riviera Maya Heaven is an adults only oasis offering luxurious accommodation, four pools, four restaurants and endless water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, its top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Golf

Where is it

In the heart of the Riviera Maya, this is the adults-only section of the Hard Rock Hotel Riviera Maya. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

394 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section. Transportation not provided.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, concierge phone service, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Platinum Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Platinum 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds, sleeping maximum 4 adults.

Rock Suite Platinum Rooftop 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

4 restaurants and 3 bars: Toro (steak/a la carte, families are welcome), Ciao (Italian specialities á la carte), Le Petit Cochon (rustic French cuisine), Los Gallos (Mexican á la carte restaurant). Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 5 restaurants, 2 bars, and café at the Hard Rock Hotel Riviera Maya - Hacienda. A la carte restaurants are reserved in advance in resort on arrival.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment, 2 Jacuzzis and swimming pool.

3 swimming pools. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 75 treatment rooms, Yoga Temple, Posh Beauty Salon* (for kids). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. Limitless resort credit offers spa treatments, rounds of golf, beauty treatments, tours and much more all for just a 25% service charge.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

* Denotes local charge.

**25% service fee applies.

Please note: this is an adult-only resort.

Please note: only adults are able to use the facilities in both the Hacienda and Heaven sections of the hotel. Children are restricted to the Hacienda section only.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5352)
  • Very good (1283)
  • Average (402)
  • Poor (263)
  • Terrible (200)
Image of the Tripadvisor rating Hard Rock Riviera Maya 2020

Jul 2, 2020 B1001TGsuew

I want to share my comments. At first we were disappointed that we were not going to be in the adult side. We found out the day before. To late to change our plans. We made the best of it. Next as I was getting in bed I had stains on my sheets. That grossed me out. We called our travel agent at 10 pm. She was going to change our motel but we would… Read more
I want to share my comments. At first we were disappointed that we were not going to be in the adult side. We found out the day before. To late to change our plans. We made the best of it. Next as I was getting in bed I had stains on my sheets. That grossed me out. We called our travel agent at 10 pm. She was going to change our motel but we would not be in the same room plus we were already unpacked. We decided to stay and make our on fun. Now about the people. They were all GREAT! Rulo our butler took care of us. Alberto the pool waiter was awesome he made sure we needed nothing. Ivonne pool waiter , Eduardo bar tender was great. Entertainer Baby Shark, April, Lios, Rulo, were awesome they greeted us by state everyday. Always making us fill special. The restaurant people were awesome also. They made sure you had everything you needed. Very clean. UBI was great. Ulisilus driver or bellhop was great. Antonio bell boy, Evonne pool waiter were great. I am sure I forgot a few. The maids were great they kept are room very clean. All the workers were great. Our complaint were the pool closed to early with a lot of stuff closed not much to do at night. Would we go back. Only to the Heavens side. Read less
Image of the Tripadvisor rating Highly Recommend

Jun 26, 2020 amcneely38

Our overall trip was amazing (especially during covid). Our butler, Rulo, was especially accommodating with our wild children. It was like having another family member with us. He was so kind, funny, and overall just amazing. He helped make this trip a memorable experience for us. Also, wanted to give the lifeguards/first aid a shout out. Our 1… Read more
Our overall trip was amazing (especially during covid). Our butler, Rulo, was especially accommodating with our wild children. It was like having another family member with us. He was so kind, funny, and overall just amazing. He helped make this trip a memorable experience for us. Also, wanted to give the lifeguards/first aid a shout out. Our 1 year old daughter got a booboo and they were so gentle and caring with her while fixing her up. They continued to check on her daily along with the pool service/towel guys. Every day they knew our kids by name and made a point to make them smile. I could go on and on with mentioning people but I'll end with this. All the staff were very diligent about sanitizing and cleaning everything all of the time. Face masks and gloves were wore by all service people. Hand sanitizer stations every where (even shoe sanitizers). Read less
Image of the Tripadvisor rating Best Vacation Ever!

Jun 16, 2020 msm5830 Mount Pleasant, Texas

I was a bit hesitant to go anywhere during the pandemic, but I’m so glad my husband persuaded me! Our family arrived at Hard Rock Riviera Maya on the first day it opened. I believe we were the second family to arrive. We were greeted like Rock Stars. Everyone was genuinely excited to be back to work! The first night we were there, we had the… Read more
I was a bit hesitant to go anywhere during the pandemic, but I’m so glad my husband persuaded me! Our family arrived at Hard Rock Riviera Maya on the first day it opened. I believe we were the second family to arrive. We were greeted like Rock Stars. Everyone was genuinely excited to be back to work! The first night we were there, we had the General Manager, along with the Head Chef and Director of Beverages come to our table to greet us, and thank us for coming. Service was beyond excellent! Our butler, Rulo made sure that our week was stress free. He took care of making spa appointments, dinner arrangements, and made sure that we had our lounge chairs or Bali beds ready for us. The Beach Servers, Panana, Alex, and Rene were super attentive, as were our pool servers, Jorge, Erasmo, and Yvonne. The entire wait staff at all the restaurants also did excellent jobs! Shout out to the entire Entertainment Staff for the pool games and nightly activities.. especially the few nights when there weren’t that many people there. Jerry and April had to deal with me singing Karaoke with absolutely no rhythm or tune whatsoever! Our family felt safe during our entire stay. Management had instituted their contingency plan to try to keep everyone healthy. Every employee is required to wear a mask. There are hand sanitizers everywhere, and we are required to use them prior to being seated at restaurants. For menus, we scan QR codes to access them online. Employees, except housekeeping, are not allowed to enter our rooms. I can’t stress enough how every one of the employees that we encountered at the Resort during our trip were friendly and seemed genuinely happy to be there. All the ones we spoke with were so grateful for our business. They truly made our week one of the most relaxing vacations ever! Read less
Image of the Tripadvisor rating Best resort ever!

Apr 13, 2020 539bellab

I stayed here for a trip with all of girlfriends this past March and had the absolute best time! The staff is absolutely amazing, so warm and welcoming and knew our names by the end of the week. Tarzan the events coordinator, and Julio the bartender were both so awesome! The food is great as well, breakfast was delicious every morning, lots of… Read more
I stayed here for a trip with all of girlfriends this past March and had the absolute best time! The staff is absolutely amazing, so warm and welcoming and knew our names by the end of the week. Tarzan the events coordinator, and Julio the bartender were both so awesome! The food is great as well, breakfast was delicious every morning, lots of amazing lunch options by the beach, and all the dinner restaurants are awesome. The rooms were beautiful and always well cleaned, and the front desk staff brought everything up we asked for immediately. Overall such an awesome trip, cannot wait to go back! Read less
Image of the Tripadvisor rating Amazing Wedding/Vacation

Mar 31, 2020 katiecQ7259XJ

This place is an Amazing place to have a wedding, vacation or have your honeymoon! We had our Wedding there this past February all our guest including our kids had a wonderful time! Staff was so friendly and wonderful to work with! Food was incredible! The areas for the wedding and our reception were so beautiful! Our Wedding Coordinator… Read more
This place is an Amazing place to have a wedding, vacation or have your honeymoon! We had our Wedding there this past February all our guest including our kids had a wonderful time! Staff was so friendly and wonderful to work with! Food was incredible! The areas for the wedding and our reception were so beautiful! Our Wedding Coordinator Priscila and her team were a blessing to work with and created the perfect wedding for us! We stayed on the family side for 1/2 hour trip and the Adult side for the other half. Both sides had lots of fun activities for all ages. I could go on and on - but this Resort and their staff with Incredible! We will absolutely be coming back! Read less