UNICO 20 87

Riviera Maya, Mexico

The hotel

Redefining the meaning of All Inclusive, UNICO 20°N 87°W offers the unexpected with an extensive inclusions programme (a 25% service charge applies). Handpicked local adventures and excursions offer an up-close and personal experience of the local landscape, take a stroll and a swing at one of the local Golf Clubs, or begin a journey of wellbeing with one of the signature spa treatments.

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Honeymoon
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Yoga
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

Located on the stunning white beaches of Riviera Maya. Transfer time from airport: 1 hour 15 minutes.

Hotel information

448 rooms, suites and villas. All with curated custom designed furniture and local art pieces, terrace with lounging area, 55" TV, complimentary WiFi access, bluetooth sound system, conveniently located USB charging stations, free calls to the continental U.S. and Canada, in-room mini-bar stocked for your preference per inventory, Nespresso™ coffee machine, bathroom with sliding door and sliding window, single rain showers with hand shower, separate shower and WC, double sinks, flat iron and hairdryer, custom bathrobes and slippers, exterior double hydro spa tub, aromatherapy and pillow menu, custom scent amenities, locally sourced soaps, complimentary artisanal gift and 24-hour room service. You also benefit from a local host to assist with everyday needs. Alcoba Swim-Up Pool Rooms offer an exterior swim-up pool with an elevated platform for lounge chairs. 1 king-size bed, sleeping maximum 2 adults. 

All Inclusive of: all meals, snacks and beverages. Select spa and beauty salon treatments, golf and select excursions (subject to a 25% service fee, payable locally).

PURE® Alcoba Rooms are accommodations specifically designed to promote a better night's sleep, especially for allergy sufferers. PURE rooms undergo an additional seven-step cleaning process on-top of the usual cleaning protocol to include an air-purification system and hypoallergenic encasements for the matresses and pillows. With 1 king-size bed, sleeping maximum 2 adults.

Alcoba Ocean View Rooms offer unobstructed views of the ocean from the private terrace, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Alcoba Ocean Front Rooms feature panoramic views of the ocean from the outdoor hydro spa tub and lounging area, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Estancia 1-Bedroom Suites feature a large living room and an ocean view terrace. 1 king-size bed, sleeping maximum 2 adults.

Estancia 2-Bedroom Suites are as above, with the additon of a second bedroom with 2 queen-size beds, sleeping maximum 6 adults.

2-Bedroom Villas directly overlook the white sandy beach and feature unparalleled ocean views. There are 2 master bedrooms, each with 1 king-size bed, a full kitchen, dining room, living room, powder room, a complete bar and an expansive terrace with 2 exterior hydro spa tubs, sleeping maximum 4 adults.

Mi Carisa (coastal Italian à la carte); Cueva Siete (Mexican à la carte); Mura House (Japanese cuisine-teppanyaki and yakitori), 20.87 Restaurant (casual beachside buffet for breakfast and lunch, à la carte dinner) and 20.87 Terrace (breakfast and lunch buffet, and light à la carte dinner). Cafe Inez (Fresh juices, coffee, tea and baked goods for breakfast and sandwiches, paninis and meal-sized salads for lunch and dinner). Palmera Lounge (including cigar lounge) and Bar Balam. Poolside and beachside service including snacks and beverages. 24-hour room service.

Live entertainment at the Palmera Lounge. Daily and nightly events.

3 swimming pools (one with VIP cabanas and poolside service). State-of-the-art gym, personal training, meditation, beachfront yoga classes. Holistic spa* with a range of luxury treatments and a fully-equipped hydrotherapy facility. Golf*.

Beauty salon* and barbers*. Tours and adventures desk*. Complimentary WiFi access.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3442)
  • Very good (520)
  • Average (151)
  • Poor (50)
  • Terrible (63)
Image of the Tripadvisor rating Nice resort, great pool service. Yet, stolen money and a couple rude restaurant Hosts!

Jul 27, 2021 Sully2345 Murrieta, California

So we spent the week at Unico and lived every aspect of our trip. The rooms, food , and MOST of the service was great. The pool service was fabulous! But where we had issues was with a couple of the restaurant hosts and the maids. The restaurant host Jefferson at 20:87 was a jerk. Completely rude about helping our party of 8 and our seating… Read more
So we spent the week at Unico and lived every aspect of our trip. The rooms, food , and MOST of the service was great. The pool service was fabulous! But where we had issues was with a couple of the restaurant hosts and the maids. The restaurant host Jefferson at 20:87 was a jerk. Completely rude about helping our party of 8 and our seating arrangements when we had no other problems the whole week. Also he chastised a member of our party about a mask only to be seen with out his. When that member called him out on it he gave a ton of attitude. We also had a similar issue about seating with the host at the Mexican restaurant on the second night we attended. No issues the 1st night. But the second night the host was completely rude. Even though that night it was a fixed menu and should have been easier to seat us together. We requested to speak to his boss and the his boss sat us with no issues and was also curious as to why he didn’t do it in the first place. The real kicker with the service though was that two parties in our group one of which was my wife and I had money stolen from our rooms. My wife had around $125 takes from her purse, and some friend had a $100 replaced with a fake bill. Yes, we should have used the safe but we did not. So of course due to the waiver we signed nothing was going to be done. They did tell my wife they would look up key scanners and cameras, however the process would take near 2 hours and would ultimately have no positive result anyhow. So we just let it go so we would not have to ruin our trip and take time away from our friends to chase down some money we wouldn’t get back anyway. Needless to say at minimum use the safe. A better option would be to use locks on your suitcase. It is a bummer that this happened because we otherwise had a over all positive experience at the resort. Read less
Image of the Tripadvisor rating Único hotel by Hardrock - Highly recommend!

Jul 26, 2021 Lmgarcia17 Miami Springs, Florida

Excellent service, majestic views, friendly staff, all in a beautiful boutique style (Adults only) hotel. We had an amazing experience. The dining was superb. We had tons of fun at the pool party with a live DJ, volleyball, and quick service staff. One of the best hotels I’ve stayed in, by far. Highly recommend It.
Image of the Tripadvisor rating Legendary Getaway!!!!!!

Jul 25, 2021 WeHeartNef San Francisco, California

My family usually doesn’t write reviews, but our experience here at Unico was exceptional! We owe it all to the amazing employees for making our first vacation after the pandemic unforgettable. Everything is so relaxing and peaceful. The perfect honeymoon getaway, even though we weren’t here for a honeymoon. We reserved swim-up suites and… Read more
My family usually doesn’t write reviews, but our experience here at Unico was exceptional! We owe it all to the amazing employees for making our first vacation after the pandemic unforgettable. Everything is so relaxing and peaceful. The perfect honeymoon getaway, even though we weren’t here for a honeymoon. We reserved swim-up suites and ocean-view rooms for our family. Our rooms were beautiful with modern decor. They were nicely air conditioned and housekeeping stopped by our rooms three times a day to restock our bar and toiletries. If you forgot any toiletries, do not fret, because Unico provides you with them all. My husband blew up our toilet after a long night at the bar and housekeeping was quick to clean it up. Speaking of our rooms, room service was delicious and responsive. We recommend the creme brulees for a creme bru-late snack! It’s vacation, don’t check the scale they leave in the bathroom. I think it’s just to weigh your suitcases before leaving for the airport. ;) I made this mistake so you don’t have to. Muscular. Handsome. Piercing eyes. Nice hands. The person we’re describing sounds like a Dolce Gabbana model right? In fact, we’re describing Mario, our waiter at Mura House. Mario was one of the best waiters during our visit. He is more attentive than an iguana trying to steal your food and more accurate with our orders than Hawkeye. He would always say hi to us whenever he passed by our table even when he was not our waiter. Speaking of food, you’ve never had the full hibachi experience until you’ve experienced Sandy. In the past decade of us experiencing these resorts, Sandy is the best hibachi cook we have experienced. Her cooking is exceptional, her tricks are engaging, and she was super friendly and able to teach us a lot about Mexican culture. But of course, behind every great employee is a great manager. Our family had the honor of being graced by the presence of Angel, the manager at Mura House. The night we arrived at the resort, we were really hungry and hoping to grab a late night snack. We showed up ten minutes before closing but Angel reassured us that he was happy to serve us. He went out of his way to prepare a quality dinner for us despite the restaurant closing soon. The second time we came back, Angel immediately recognized us and gave us a personalized greeting at our table. He even opened our champagne bottle professionally for us. He was also very flexible in working with our schedule for dinner reservations. We spent four out of our seven nights at Mura House, and that just goes to show how great their food and service is at this resort. A tip we have for the activities is to show up at least 30 minutes to 1 hour before they start because the seats fill up fast. Don’t worry though because the entertainment is great! The fingerpainting art class doubles as a Beyonce dance class. Shoutout to Ariel, you slay king! <3 Last but not least, we want to give a huge shoutout to our local host, Nef! We should really change his title to local friend! On the first day, he was already actively searching the entire resort for us, since my family was always scattered all over the place. He was always quick to respond to our texts and many needs. We had tried to book the Mixology class ever since before the trip but it was always full. However, Nef compensated by sending the Mixology drinks and a shaker for us to get the mixology experience. He also was able to put in reservations for all the restaurants we wanted to try, even though it was always super booked. As mentioned before, our family visits these resorts religiously, but Nef made our visit to Unico outshine the rest. My family forgot to reserve a pool chair ahead of time so we texted him to visit us at the Legendary pool. Without us even asking, he moved our shoes and belongings to a chair so that it would not be splashed with water. Is this man Jesus? There is literally Nef-thing he cannot do! Nef is a very good looking man, and that is why we also confused him with other good looking local hosts like Adriano and Rodrigo. They were willing to help us even though they were not our designated local hosts. This just goes to show how great the service is here. All in all, this is a great resort that you will no doubt enjoy. We recommend Unico to everyone thinking of visiting! Read less
Image of the Tripadvisor rating Luxury at its finest! Property deserves higher than the 5 DIAMONDS it’s rated at!!!!

Jul 25, 2021 dennisarchilla Chicago, Illinois

First let me say I never leave long reviews, however my stay at UNICO was nothing short of AMAZING!!! The service and attention to detail impeccable!!If your looking for an ADULTS ONLY full service retreat, look no further!!!! Upon arrival the aroma in the lobby gets you! You are seated with a cold customized beverage brought over for you as your… Read more
First let me say I never leave long reviews, however my stay at UNICO was nothing short of AMAZING!!! The service and attention to detail impeccable!!If your looking for an ADULTS ONLY full service retreat, look no further!!!! Upon arrival the aroma in the lobby gets you! You are seated with a cold customized beverage brought over for you as your introduced to your PERSONAL ASSISTANT for your entire stay! The food was absolutely delicious which is surprising being an all inclusive resort! The cooking class with Chef Tony, Valentin & Ociel was one of the best highlights of our stay! We were immersed into Mexican culture and made some authentic Mole and Mexican bar b Q which was one of the favorite meals for us! Very friendly, interactive, and fun for a couple! Private Chef cooking class was worth the $35 per person! We really enjoyed it! The SPA…….OMG!!!!! Hydrotherapy with your massages are a MUST DO!!!! The best facial and massage I have ever had in my life! And I definitely frequently get these! Everything from concierge coordinating someone to set up our patio spa tub with bubbles and fruit to 24 room service that arrives with hot food!!! Thank you for such an amazing stay and service UNICO, I’m looking forward to planning our wedding party a trip here in the near future!!! Great job 👏 💎💎💎💎💎💎💎💎💎 Read less
Image of the Tripadvisor rating Best all-inclusive resort I’ve been to.

Jul 25, 2021 kaylapfunk Tucson, Arizona

We were completely spoiled at unico! We thought we just didn’t like all-inclusive resorts anymore, but unico proved us wrong. AMAZING food, INCREDIBLE spa, GORGEOUS pools, UNBEATABLE service. Mario was our host, and he made our vacation easier and smoother and happier than we could have imagined. We will be back!