Maya Ubud Resort & Spa

Ubud, Bali

Virgin rating

The hotel

This elegant resort and spa is set in a quiet mountainous area, set high above two river valleys and surrounded by rice fields. The service here at Maya Ubud Resort & Spa is exceptional, with gracious staff and guides on hand to make your stay extra special. The spa is something special as well, with double treatment pavilions allowing couples to be together, and riverside treatment rooms located next to the rushing water!

Amenities

  • Bicycle Rental
  • Tennis
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

Within walking distance of the vibrant artistic centre of Ubud. Transfer time from Denpasar Airport: 1 hour 15 minutes.

Hotel information

108 suites and villas. All with air-conditioning, satellite TV, complimentary WiFi, tea/coffee-making facilities, mini-bar*, telephone, safe and hairdryer. Impressive Forest Suites are located in 3-storey buildings and have a balcony facing the Petanu River Valley or the rice terraces of Peliatan. Rooms either have 1 king-size bed or 2 single beds, sleeping maximum 3 adults or 2 adults and 2 children (rollaway bed can be arranged in addition to the existing sofa bed for up to 2 additional persons per room). Half Board/Full Board options: based on set menu of the day (three courses, drinks are not included). The lunch/dinner can be taken in any of the restaurants in the hotel, namely Mayasari Restaurant, River Café, and Tree Bar.
Heavenly Jacuzzi Villas have a terrace with outdoor Jacuzzi and surrounded by vibrant tropical gardens  with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (rollaway bed can be arranged in addition to the existing sofa bed for up to 2 additional persons per room). All villas have en-suite bathroom with bath tub with overhead shower and hand shower, vanity unit, toilet and WiFi access.Heavenly Pool Villas have a terrace, private plunge pool and outdoor shower, with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (rollaway bed can be arranged in addition to the existing sofa bed for up to 2 additional persons per room).

2 restaurants; Mayasari Restaurant (buffet breakfast, à la carte International and classical cuisine), River Café (informal poolside dining alongside the banks of Petanu River). Tree Bar (selection of Indonesian and International cuisine) for lunch and dinner. Complimentary daily afternoon tea (4:00pm-5:00pm).2 infinity swimming pools including a kids pool. Spa at Maya*. Fitness centre and Yoga Pavilion (yoga classes*). Floodlit tennis court. Mountain bikes*. Cooking classes*. Complimentary Internet access in the library and all rooms and villas. Village trekking and forest trails*.

*Denotes local charge.


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2174)
  • Very good (435)
  • Average (119)
  • Poor (28)
  • Terrible (12)
Image of the Tripadvisor rating So So

Aug 8, 2022 MMLe1997 Houston

The hotel location and the views are great but I would probably not go back there. We stay in 2 bedrooms villas for the first 2 nights (#503)- the bathroom was clogged. Doors handles were broken. Call to get it fix but they were never done. We then stay in two different 1 bedroom villa. My room (#807) has a non working AC. It was fixed after I… Read more
The hotel location and the views are great but I would probably not go back there. We stay in 2 bedrooms villas for the first 2 nights (#503)- the bathroom was clogged. Doors handles were broken. Call to get it fix but they were never done. We then stay in two different 1 bedroom villa. My room (#807) has a non working AC. It was fixed after I called for maintenance. The foods there are catering to western foreigners taste- we ate out everyday. Breakfast are limited and their Free Tea events are waste of time. Swimming pools are half size compare to the pics. For the price we paid I would rather stay somewhere else or pay more to stay at the Ritz. Read less
Image of the Tripadvisor rating A lovely stay

Aug 8, 2022 catecate Yorkshire

We had a lovely three night stay in villa 601. The check in was very personal and welcoming. Our Villa wasn’t ready on time, but we had an extra hour on check out day so all was ok. The setting is beautiful and loved having our own pool. It’s only small but still bliss. There were no sunbeds in the garden but a quick request to reception and… Read more
We had a lovely three night stay in villa 601. The check in was very personal and welcoming. Our Villa wasn’t ready on time, but we had an extra hour on check out day so all was ok. The setting is beautiful and loved having our own pool. It’s only small but still bliss. There were no sunbeds in the garden but a quick request to reception and 10mins later two were delivered! Perfect! But would be good to include these permanently with the villas. I had a quick swim in the main pool and there were only 12 sunbeds and the same round the childrens pool. They were always full so I was really glad of the Villa pool. The same at the spa pool, not many beds and full when I was there. There’s a good shuttle service to town but it finishes at 520pm. However taxis etc are available if coming back later. The spa experience was beautiful and I’d definitely recommend prebooking. Breakfast was ok and there are two restaurants at night. One does a buffet and a show but you have to walk up and down a load of stairs between the buffet and the table which for some could be an issue. I’m not a fan of buffets, loved the show but would’ve preferred a La carte to watch the show. The whole property has a lot of stairs understandably and worth noting if this could be an issue. However, the Maya were so helpful and accommodating when I contacted them before coming to request information and a room near to facilities for my daughter who has knee problems at the moment. So definitely worth speaking to them before if you need accessibility support. They also took us to and from the spa on the golf buggy which really helped my daughter. The tree house restaurant serves a la carte food and compared with local options and other hotels was quite pricey. The staff were lovely but think they’re still gearing back up after covid as service was always quite slow for food and drinks to arrive. We did a cooking experience class which was a lot of fun. There were two other guests on ours which added to the enjoyment. We did make a lot and sadly couldn’t eat it all. There’s not much cooking to be done tho as most things have already been pre prepped and then taken to the kitchen to be cooked. However we learnt a lot. Thank you Maya for a lovely stay! Read less
Image of the Tripadvisor rating Seriously special. A must

Aug 6, 2022 TalesofaPoachedEgg Prahran, Australia

Wow Apart from the property being very large, it’s amazingly intimate in feel. Rooms sensational, service incredible, food and grounds immaculate. This properly was special, made our trip special and we recommend to everyone from couples to families to singles. It’s a little out of town but not a bad walk and they have great shuttle services but… Read more
Wow Apart from the property being very large, it’s amazingly intimate in feel. Rooms sensational, service incredible, food and grounds immaculate. This properly was special, made our trip special and we recommend to everyone from couples to families to singles. It’s a little out of town but not a bad walk and they have great shuttle services but the view, setting and amenities are wonderful and the staff have been the best. Read less
Image of the Tripadvisor rating Everything was great!

Aug 2, 2022 BrockMale

We were surprised to see how the hotel looks like. Liked the disign overall, it's in a traditional style! The staff was very friendly, the helped us in all matters. You know it's a nice when you know that literally everyone is welcomed you there. The food was also excellent, especially pleased with the choice for breakfast. But the highlight is… Read more
We were surprised to see how the hotel looks like. Liked the disign overall, it's in a traditional style! The staff was very friendly, the helped us in all matters. You know it's a nice when you know that literally everyone is welcomed you there. The food was also excellent, especially pleased with the choice for breakfast. But the highlight is the spa center located on the river's bank. We visited it twice while staying at the hotel. Everything is great here, and we already want to come back here again! Read less
Image of the Tripadvisor rating Great location , BUT !

Jul 30, 2022 royindorset

This hotel is in dire need of a makeover. Also if spicy food is not your thing stay away. Not a hotel we would go anywhere near again despite the great location. We were not made to feel welcome at any time.