Hard Rock Hotel at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

As soon as you step through the front door of the Hard Rock Hotel®, you’ll feel like a rock ‘n’ roll icon. With little musical touches throughout the corridors and on the walls, you’ll be transported to Rockstar heaven. When it comes to the fun part there’s a huge pool, a sandy beach, and even water jets and a slide pool-side. But the music hasn’t been forgotten — dip your head under the water and hear the beat. You’re not far from the parks, and you also get exclusive benefits thrown in including skip-the-regular-line access**, and early park admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required).

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Close to Universal Orlando Resort
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Games Room

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

650 rooms and suites. All with air-conditioning, 49" flat-screen TV, iPod docking station, coffee maker, mini-fridge, safe, iron and board, bathrobes and hairdryer. Standard Rooms are 375 sq ft and have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Garden View Rooms are 375 sq ft and feature views of the hotel's gardens, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 375 sq ft and feature views of the pool, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 400 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Rock Royalty Club Rooms are located on the 7th floor. and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 650 sq ft open-plan suites, with a large living area and 1 king-size bed, sleeping maximum 2 adults.

Future Rock Star Suites are 800 sq ft and have 2 bedrooms. With 1 king-size bed in the master bedroom, and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and Citywalk. Self-parking $28, valet parking $37, both plus tax, per day (payable locally, subject to change).

The Palm Restaurant (New York-style steakhouse, open for dinner). The Kitchen (open for breakfast, lunch and dinner). Velvet Bar (newly renovated lobby lounge). Emack & Bolio's Marketplace (grab-and-go food, ice-cream parlour, and Starbucks®). beachclub^ (poolside dining). 24-hour room service*.

Poolside concert nights and DJ days (seasonal).

12,000 sq ft pool with 260 ft slide, poolside games, 2 hut tubs, sand volleyball court and interactive fountains and kids' play area. Pool cabanas* (seasonal). bodyrock® fitness centre. Kids Camp* (reservations required). Game room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay.

Resort-wide charging privileges with your room key. Complimentary merchandise delivery to your hotel from shops across Universal. Complimentary CityWalk Club access‡ to select venues. Universal Vacation Planning Centre. Complimentary WiFi. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios store. Hard Rock® Gift Shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights at all times.

Click here for latest travel advice

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

Please note: Some imagery shown does not represent current operational and safety guidelines. Visitors should be aware of and comply with government guidelines regarding travel restrictions and mandatory quarantines before visiting this destination. Face coverings and temperature checks will be required for all guests. For important safety information at Universal Orlando Resort, please click here www.universalorlando.com/safetyinfo

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

* Denotes local charge.

Please note: one person must be 21 years or over in each room to check-in.

Please note: there may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.  

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark and Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

© 2020 Starbucks Coffee Company. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6826)
  • Very good (2653)
  • Average (1004)
  • Poor (476)
  • Terrible (302)
Image of the Tripadvisor rating Express Passes and Location is the only reason....

May 7, 2021 jcreid West Point, Mississippi

We stayed for three nights in a King Suite. It was on the second floor. The pool was right outside of the window. Therefore the music could be heard until the pool closed. If you are going to Universal, then the Express Passes and proximity to the park should be the only reason you would book this hotel above any other Holiday Inn Express,… Read more
We stayed for three nights in a King Suite. It was on the second floor. The pool was right outside of the window. Therefore the music could be heard until the pool closed. If you are going to Universal, then the Express Passes and proximity to the park should be the only reason you would book this hotel above any other Holiday Inn Express, DoubleTree, etc. The rooms are of the same caliber of rooms that Hilton offers, etc. The market had plenty of options. The staff was nice. There was a couple restaurants on site. We didn't try those as they were a bit pricey. The pool looked like fun, but crowded and noisy. For $400+ a night, the only reason we would stay again is for express passes. Read less
Image of the Tripadvisor rating D Webb

May 6, 2021 demareow2021

Hard Rock at Universal provided an amazing experience through and through. Cherick, Nan, and Hoa were especially awesome at Rock Royalty Club. Poolside service and the music were exceptional. And of course the park was fun as always. Our experience was enhanced due to smaller crowds.
Image of the Tripadvisor rating Ask for a room close to the elevator

May 3, 2021 K1333KWjamesm

We stayed here 3 nights in March and upon arrival, our room was not ready. I asked how long it would take because it was already close to 3 and check-in was at 4. The front desk person seemed annoyed with the questions and could not give me a timeframe when our room would be ready. Nothing was really explained about where to find things around… Read more
We stayed here 3 nights in March and upon arrival, our room was not ready. I asked how long it would take because it was already close to 3 and check-in was at 4. The front desk person seemed annoyed with the questions and could not give me a timeframe when our room would be ready. Nothing was really explained about where to find things around this resort and we were tired and hungry from our travels. Just as we were about to board the boat to go to the parks our room was ready. This lady put us in the 2nd to last room on the floor. We had to walk down 3 corridors to get to our room. I am sure she did that on purpose since she had an attitude when I checked in. For me, staying here was a big deal. The rooms are really expensive and I didn't appreciate being treated like I was being looked down upon. 2020 and covid caused a lot of stress for our family. I was hoping to be greeted with a smile. Some of the pros of the hotel are the snack shop in the basement had good food was quick and they were really nice. The express passes were a good perk and the room itself was ok. The beds were comfortable and a decent size. The pool was nice and chairs were available.I can say that everyone we encountered working on the hotel grounds was very nice (with the exception of the person who checked me in). I would recommend this hotel as it is very close to the parks and that boat ride to and from the parks is very nice too. The only real con was that rude lady at check in who gave me the worst room in the hotel. It was just too far to walk to get to our room after wolking all day at the parks. Read less
Image of the Tripadvisor rating Club staff

May 3, 2021 907cindif Waukesha, Wisconsin

Best part of stay was Club level staff who ensured positive experience...especially Hoa and Nan. Grateful for their effort to make stay welcoming. Rooms appeared dated, and had issues with handling problems because Hard Rock said not their fault, Universal said not theirs either because booked package thru AAA....and was told AAA was not current… Read more
Best part of stay was Club level staff who ensured positive experience...especially Hoa and Nan. Grateful for their effort to make stay welcoming. Rooms appeared dated, and had issues with handling problems because Hard Rock said not their fault, Universal said not theirs either because booked package thru AAA....and was told AAA was not current on rules and fine print. So disappointed in guest relations.... Read less
Image of the Tripadvisor rating Relaxing Vacation, Awesome Hotel

May 3, 2021 PCGirl11 Palm Coast, Florida

Stayed here during the height of COVID. Hotel was kept impeccably clean, staff very friendly and helpful. Pool was just the thing after a long day in the parks, but sadly (and understandably) hot tubs were not open. Enjoyed the Blue Cheese Chips at the pool bar, so delicious! On-site restaurants were wonderful. Will definitely book here again!