Hard Rock Hotel at Universal Orlando

Universal Orlando Resort, Orlando

Virgin rating

The hotel

As soon as you step through the front door of the Hard Rock Hotel®, you’ll feel like a rock ‘n’ roll icon. With little musical touches throughout the corridors and on the walls, you’ll be transported to Rockstar heaven. When it comes to the fun part there’s a huge pool, a sandy beach, and even water jets and a slide pool-side. But the music hasn’t been forgotten — dip your head under the water and hear the beat. You’re not far from the parks, and you also get exclusive benefits thrown in including Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required).

Amenities

  • Kids Club
  • Wheelchair access
  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

650 rooms and suites. All with air-conditioning, 49" flat-screen TV, iPod docking station, coffee maker, mini-fridge, safe, iron and board, bathrobes and hairdryer. Standard Rooms are 375 sq ft and have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Garden View Rooms are 375 sq ft and feature views of the hotel's gardens, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 375 sq ft and feature views of the pool, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 400 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

King Suites are 650 sq ft open-plan suites, with a large living area and 1 king-size bed, sleeping maximum 2 adults.

Future Rock Star Suites are 800 sq ft and have 2 bedrooms. With 1 king-size bed in the master bedroom, and twin beds in the second bedroom, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty Club Rooms are located on the 7th floor. and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Rock Royalty club benefits include access to the Rock Royalty Lounge. Continental breakfast, 7am-10am. Personal concierge services. Hors d’oeuvres, beer, wine - 5pm-7pm. Evening sweets, 8:30pm-9:30pm. Complimentary coffee, assorted teas and soft drinks. Evening turndown service. Discount on cabanas*.

Please note: some services of the Rock Royalty Lounge may be temporarily unavailable, please inquire upon arrival to the hotel.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and Citywalk. Self-parking $28, valet parking $37, both plus tax, per day (payable locally, subject to change).

The Palm Restaurant (New York-style steakhouse, open for dinner). The Kitchen (open for breakfast, lunch and dinner). Velvet Bar (newly renovated lobby lounge). Emack & Bolio's Marketplace (grab-and-go food, ice-cream parlour, and Starbucks®). beachclub^ (poolside dining). 24-hour room service*.

Poolside concert nights and DJ days (seasonal).

12,000 sq ft pool with 260 ft slide, poolside games, 2 hut tubs, sand volleyball court and interactive fountains and kids' play area. Pool cabanas* (seasonal). bodyrock® fitness centre. Kids Camp* (reservations required). Game room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay.

Resort-wide charging privileges with your room key. Complimentary merchandise delivery to your hotel from shops across Universal. Universal Vacation Planning Centre. Complimentary WiFi. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios store. Hard Rock® Gift Shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

Click here for latest travel advice

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

Please note: Some imagery shown does not represent current operational and safety guidelines. Visitors should be aware of and comply with government guidelines regarding travel restrictions and mandatory quarantines before visiting this destination. Face coverings and temperature checks will be required for all guests. For important safety information at Universal Orlando Resort, please click here www.universalorlando.com/safetyinfo

* Denotes local charge.

Special assistance

Please note: one person must be 21 years or over in each room to check-in.

Please note: there may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice. 

†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

© 2022 Starbucks Coffee Company. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6936)
  • Very good (2672)
  • Average (1027)
  • Poor (491)
  • Terrible (326)
Image of the Tripadvisor rating Vote for Pedro

May 13, 2022 Corrie B

Hotel was ok. Only saving grace was Pedro at the pool restaurant. Local storms within lightning range but not actually raining at the pool, shut the pool deck down. We waited 30 minutes for not a single server to stop by to take our order for a hungry family of 7. He was working as a runner but went out of his way to help us out & bring us some… Read more
Hotel was ok. Only saving grace was Pedro at the pool restaurant. Local storms within lightning range but not actually raining at the pool, shut the pool deck down. We waited 30 minutes for not a single server to stop by to take our order for a hungry family of 7. He was working as a runner but went out of his way to help us out & bring us some calories….and alcohol! The hotel location is great, the staff was forgettable but Pedro was memorable. Vote for Pedro! Read less
Image of the Tripadvisor rating Be aware!!!

May 12, 2022 hannah7169 Newport, United Kingdom

I stayed at the Hard Rock Hotel between 26 and 29th April this year. I had previously stayed in October 2019 and had received excellent service. Unfortunately, this stay has ensured that I will 1. Never stay there again and 2. Will never recommend this hotel to any of my family and friends nor offer a good review on any website, social media… Read more
I stayed at the Hard Rock Hotel between 26 and 29th April this year. I had previously stayed in October 2019 and had received excellent service. Unfortunately, this stay has ensured that I will 1. Never stay there again and 2. Will never recommend this hotel to any of my family and friends nor offer a good review on any website, social media page or forum. On day 2 of our stay, the room service staff had not cleared the room, made the beds or left clean towels . They came into the room at 5pm, whilst my daughter was in the shower, this was unacceptable. I had to ask for coffee, and cups on 2 occasions . I also had to ask for clean towels on one occasion. We had 3 rooms. My brother his wife and children occupied one, my mother and stepfather one and me the other. After checking out, my niece realised she had left a necklace in the drawer. This has not been handed in, so either the cleaning staff or new guests have found this . I left a solid silver vintage bracelet on the unmade bed in my room, and contacted the chat assist who checked to see if my bracelet had been handed in. Obviously this could only have been found by the cleaning staff, so I assumed it would be. The chat assistant was very helpful and gave me the number for lost property. I called and the very nice woman who’s name I didn’t take, checked, but my bracelet was not handed in. I asked to raise this and she assured me a manager would call me to raise a report. Here I am back in the UK nearly 2 weeks to the day, and I have no bracelet, I have not heard from a manager and I have a 12 year old niece who is heartbroken that she has lost her beloved necklace, even though she had only taken it off because she was afraid she would lose it or break it. 4 star hotel? I would have had better service and spent time with more honest people in prison Read less
Image of the Tripadvisor rating Underwhelming but good location

May 11, 2022 Hogwartsfamily bellmawr

Staying here currently with my family. 1. Don't expect to get your room before 4. They aren't flexible. Even with small kids. Expect to wait until exactly 4. 2. Pool is very underwhelming. Great for kids, but small and dinky compared to pictures. The pool only goes to 3.5 feet. 3. They explain they have 2 hot tubs, if that's what you consider a… Read more
Staying here currently with my family. 1. Don't expect to get your room before 4. They aren't flexible. Even with small kids. Expect to wait until exactly 4. 2. Pool is very underwhelming. Great for kids, but small and dinky compared to pictures. The pool only goes to 3.5 feet. 3. They explain they have 2 hot tubs, if that's what you consider a hot tub. They fit 6-7 people tops and good luck trying to find an opening, or anyone leaving the hot tub at all, for that matter. 4. Overpriced food and "convince store". Do yourself a favor and GrubHub or pick up groceries beforehand. 6. Expect that if you don't have a do not disturb on your door at all times, that anyone from housekeeping, even at 9pm at night, will try to come into your room and clean up. Weird, right? 5. Walking distance to universal...only good plus! Read less
Image of the Tripadvisor rating Great perks

May 10, 2022 amyw2012 Birmingham, Alabama

The great parts- -Express Pass for up to 5 people in your room for all days including check in and check out days. This is always worth it to me to stay at least one night at one of the top three hotels and is an awesome perk! - we enjoyed being able to borrow a guitar -resort is very nice looking -close to parks —pool has water slide -easy to… Read more
The great parts- -Express Pass for up to 5 people in your room for all days including check in and check out days. This is always worth it to me to stay at least one night at one of the top three hotels and is an awesome perk! - we enjoyed being able to borrow a guitar -resort is very nice looking -close to parks —pool has water slide -easy to text questions with quick responses -friendly staff The not so great parts- -the Kitchen is being refurbished - construction- the view from our room was of construction and trash - our room was a kind of long walk from the lobby- it was down two long hallways Read less
Image of the Tripadvisor rating Some little bugs but still a great spot for Universal

May 10, 2022 Miss_S_J_W Lancashire, United Kingdom

We have been to this hotel a few times and always absolutely loved it. The proximity to the parks is amazing, the pool area and general vibe is always great. This time we really enjoyed it again, although there were a couple of little negatives. We felt the building work did detract a little from the pool scene - with the music turned up really… Read more
We have been to this hotel a few times and always absolutely loved it. The proximity to the parks is amazing, the pool area and general vibe is always great. This time we really enjoyed it again, although there were a couple of little negatives. We felt the building work did detract a little from the pool scene - with the music turned up really loud at times to minimise the sound of drilling and grinding. They did everything they could to be fair and it stopped promptly in the evenings but it did mean the pool just wasn't as nice to sit around. We went up to Portofino a couple of times and really loved their beach pool which was much calmer. I thought the pool side entertainment was also less enjoyable than last time we were there... less live acts/different entertainment hosts and a smaller range of activity. We were there a week and it was mainly the same DJ doing the same stuff everyday. We have also always loved the pool bar for snacks, drinks and food - but again this time the quality wasn't quite as good and one night we waited longer than was acceptable for food with no real concern from the team. Might have got them on a bad night i suppose. Lastly, a big issue for us was housekeeping or rather the lack of it. Again, to be fair, there are lots of staff and they're working hard but our room was only serviced a couple of times over the week and we were out of it and in the park most days so it wasn't for the want of opportunity. I think there are a high number of guests staying for one night to get express passes and they concentrate on turning those rooms round for the next people. When I did mention it around the middle of the holiday they were very apologetic - but then it wasn't serviced again either. Overall it's a great hotel and it is in the middle of a refurb so maybe we just caught them in a moment. It wouldnt stop me recommending it - for location and holiday vibes including the river transport to the parks - it's hard to beat. Read less