Hard Rock Hotel at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

As soon as you step through the front door of the Hard Rock Hotel®, you’ll feel like a rock ‘n’ roll icon. With little musical touches throughout the corridors and on the walls, you’ll be transported to Rockstar heaven. When it comes to the fun part there’s a huge pool, a sandy beach, and even water jets and a slide pool-side. But the music hasn’t been forgotten — dip your head under the water and hear the beat. You’re not far from the parks, and you also get exclusive benefits thrown in including skip-the-regular-line access**, and early park admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required).

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Close to Universal Orlando Resort
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Games Room

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

650 rooms and suites. All with air-conditioning, 49" flat-screen TV, iPod docking station, coffee maker, mini-fridge, safe, iron and board, bathrobes and hairdryer. Standard Rooms are 375 sq ft and have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Garden View Rooms are 375 sq ft and feature views of the hotel's gardens, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 375 sq ft and feature views of the pool, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 400 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Rock Royalty Club Rooms are located on the 7th floor. and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 650 sq ft open-plan suites, with a large living area and 1 king-size bed, sleeping maximum 2 adults.

Future Rock Star Suites are 800 sq ft and have 2 bedrooms. With 1 king-size bed in the master bedroom, and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

  • Booking bonus: Skip the regular lines with free Universal Express Unlimited ride access** (valid theme park admission required).

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and Citywalk. Self-parking $28, valet parking $37, both plus tax, per day (payable locally, subject to change).

The Palm Restaurant (New York-style steakhouse, open for dinner). The Kitchen (open for breakfast, lunch and dinner). Emack & Bolio's Marketplace (grab-and-go food, ice-cream parlour, and Starbucks®). beachclub^ (poolside dining). 24-hour room service*.

Poolside concert nights and DJ days (seasonal).

12,000 sq ft pool with 260 ft slide, poolside games, 2 hut tubs, sand volleyball court and interactive fountains and kids' play area. Pool cabanas* (seasonal). bodyrock® fitness centre. Kids Camp* (reservations required). Game room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay.

Resort-wide charging privileges with your room key. Complimentary merchandise delivery to your hotel from shops across Universal. Complimentary CityWalk Club access‡ to select venues. Universal Vacation Planning Centre. Complimentary WiFi. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios store. Hard Rock® Gift Shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights at all times.

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

* Denotes local charge.

Please note: one person must be 21 years or over in each room to check-in.

Please note: there may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.  

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

© 2020 Starbucks Coffee Company. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6754)
  • Very good (2640)
  • Average (996)
  • Poor (470)
  • Terrible (301)
Image of the Tripadvisor rating A SHAW difference!

Sep 20, 2020 aliciab429 North Port, Florida

What an amazing weekend adventure when the wait staff enjoyed your company as much as we enjoyed him! This man has a talent beyond Belief! Shaw showed us the upmost attention and customer service we have ever experienced in a resort! He made our stay totally memorable that we want to return and not go to the parks just go to the bar and pool!
Image of the Tripadvisor rating Very Dissatisfied - Do not set expectations too high

Sep 19, 2020 melissalJ8342ZE

I have stayed in better hotels for a lot less. If you are expecting a nice suite stay, please set your expectations to the level of basic Vegas hotel. It is nice for a hotel stay, but I feel like it is more of a basic hotel stay and you’re just paying for the express pass. The three bedroom suite (we have reserved at Disney hotels with no issues)… Read more
I have stayed in better hotels for a lot less. If you are expecting a nice suite stay, please set your expectations to the level of basic Vegas hotel. It is nice for a hotel stay, but I feel like it is more of a basic hotel stay and you’re just paying for the express pass. The three bedroom suite (we have reserved at Disney hotels with no issues) is literally three adjoining basic hotel rooms. My mini fridge in my office is colder than the mini fridge in the room. Please do not think you will be able to keep meats and cheeses cold. The King suite does not even have a door to close, it is set up like an efficiency. When we called to inform the hotel that two members of our party will be there an hour before we arrived, we asked if they could go ahead and get the express pass as we are on the road and will be there shortly. The manager, Shaun, indicated that would not be an issue. Then when the two members arrived, they were required to put a card down. We then talked to Shaun and he said, “no you assumed” I was in shock! Then we asked if we could just give our card information over the phone (keep in mind they already had a card on file from the $800 to reserve the rooms) but Shaun said they needed a physical card. When we arrived, the computers were not working properly, guess what, they expected us to leave our card information written down, they didn’t need the physical card. And when we called to see if there were dryers to use to dry our clothes, we were told, laundry is located on the 2nd and 4th floors (we are in the 6th)...so we began our search for laundry facilities. I feel as if the communication within this hotel is lacking, big time! Almost like the employees assume the residents should already know where things are or how things work here. THEY assume! I can say the only plus has been Adam, from engineering. A HUGE SHOUT OUT to him! He has gone above and beyond to try and make our stay a little better. He brought us a new refrigerator and when the microwave we asked for (yes we had to request a microwave) came, it was just left at the door. No one even knocked... he picked it up and plugged it in to make sure it worked. And this is only our first night here, I am hopeful for a better day two! M.Lee Read less
Image of the Tripadvisor rating Underwhelming

Sep 19, 2020 Kathleen P Georgia

We are frequent travelers to Universal resorts and normally stay at the Royal Pacific. I got a decent price to “upgrade” to the HR so we took advantage of it having not stayed there before PROs. First off, the grounds are beautifully landscaped. Driving up to the fountain is so nice and the manicured path to Universal Studios makes it a… Read more
We are frequent travelers to Universal resorts and normally stay at the Royal Pacific. I got a decent price to “upgrade” to the HR so we took advantage of it having not stayed there before PROs. First off, the grounds are beautifully landscaped. Driving up to the fountain is so nice and the manicured path to Universal Studios makes it a nice walk. As others have said, the hotel SMELLS amazing. Lavender I’m assuming. Check in was easy and we were told about the no contact housekeeping, which wasn’t a problem. The times we needed things we just texted and we got an immediate response indicating they’d have it taken care of. All staff were friendly and accommodating. The ladies in Emack’s were super. Try the paninis and the ice cream....Delicious! The grab and go breakfast sandwiches were great too. Beds were comfortable and linens were clean. Provided toiletries were nice. Cons: Parking is expensive, and there is no easy access to cars. Plan for a long walk. Hopefully you’ll find a place to park when it’s crowded. Far end of West parking lot is VERY dimly lit and actually felt kind of sketchy. (I’m sure set ups at hotels like this are to encourage you to pay extra for valet convenience- which is not running currently because of COVID precautions) Nothing special about rooms. Decor was neat, but could use updates. Old, scratched up. Dresser drawers made our clean clothes smell weird. Floor length mirror was positioned next to a bed so it couldn’t be used unless you just wanted to see the top half of yourself. When you’re told it’s a mini fridge, it’s NOT. It’s more like an electric cooler box. It will keep drinks cool, but don’t plan on having ANY perishables in there. Ours was squeezed into the coffee cabinet and was old and unsteady. I think you can rent a real mini fridge for 15/nt and a microwave for 15/nt. Nothing made this any better than the lower price at Royal Pacific. I can’t understand why this is considered a Premier hotel for Universal. Maybe years ago it was worth the price. Again, I understand that “higher end” hotels don’t have in room amenities to force you to pay $7 for cold bottled water or $8 for a bowl of cereal and carton of milk. In all honesty, prior to checking in, we stayed at a Comfort Inn for 95/nt that included plusher beds, microwave, fridge and free breakfast and was so much more comfortable than the Hard Rock. In the future, we’ll go back to Royal Pacific or even Cabana Bay Read less
Image of the Tripadvisor rating Great Staff!!!!

Sep 18, 2020 BarbFerren1115

Me and My family stayed at the hotel this past summer while visiting the park and it was wonderful!! the hotel was so nice and the staff was excellent we ordered take out and our server Sandra was so nice she went above and beyond and couldn't ask for better service and the food was great !-Barbara F
Image of the Tripadvisor rating Great trip

Sep 16, 2020 O8593KPpatrickh

Ashley at the front desk checked us in with a smile and gave us an upgrade. She started us off on a great weekend. The hotel and staff were excellent, safe, and we had a lot of fun. We will definitely be back.