Hard Rock Hotel at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

As soon as you step through the front door of the Hard Rock Hotel®, you’ll feel like a rock ‘n’ roll icon. With little musical touches throughout the corridors and on the walls, you’ll be transported to Rockstar heaven. When it comes to the fun part there’s a huge pool, a sandy beach, and even water jets and a slide pool-side. But the music hasn’t been forgotten — dip your head under the water and hear the beat. You’re not far from the parks, and you also get exclusive benefits thrown in including skip-the-regular-line access**, and early park admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required).

Amenities

  • Bar
  • Hot tub
  • Wheelchair access
  • Volley Ball
  • Restaurant
  • Families
  • Games Room
  • Fitness Centre/Gym
  • Room Service
  • Swimming Pool
  • Close to Universal Orlando Resort
  • Kids Club

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

650 rooms and suites. All with air-conditioning, 49" flat-screen TV, iPod docking station, coffee maker, mini-fridge, safe, iron and board, bathrobes and hairdryer. Standard Rooms are 375 sq ft and have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Garden View Rooms are 375 sq ft and feature views of the hotel's gardens, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 375 sq ft and feature views of the pool, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 400 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Rock Royalty Club Rooms are located on the 7th floor. and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 650 sq ft open-plan suites, with a large living area and 1 king-size bed, sleeping maximum 2 adults.

Future Rock Star Suites are 800 sq ft and have 2 bedrooms. With 1 king-size bed in the master bedroom, and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Club Level Rooms include access to the Royal Pacific's Club Lounge, offering the following benefits:

  • Complimentary continental breakfast
  • Evening beer and wine
  • Personal concierge service
  • Complimentary coffee, tea and soft drinks throughout the day
  • Evening hors d'oeuvres 
  • Afternoon snacks
  • Complimentary admission to the fitness centre
  • Evening turndown service in-room
  • Cotton signature bathrobes in-room
  • Reduced prices on pool cabanas

Please note: the Club Lounge is open daily 7:00am - 10:00pm.


Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

  • Booking bonus: Skip the regular lines with free Universal Express Unlimited ride access** (valid theme park admission required).

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and Citywalk. Self-parking $28, valet parking $37, both plus tax, per day (payable locally, subject to change).

The Palm Restaurant (New York-style steakhouse, open for dinner). The Kitchen (open for breakfast, lunch and dinner). Emack & Bolio's Marketplace (grab-and-go food, ice-cream parlour, and Starbucks®). beachclub^ (poolside dining). 24-hour room service*.

Poolside concert nights and DJ days (seasonal).

12,000 sq ft pool with 260 ft slide, poolside games, 2 hut tubs, sand volleyball court and interactive fountains and kids' play area. Pool cabanas* (seasonal). bodyrock® fitness centre. Kids Camp* (reservations required). Game room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay.

Resort-wide charging privileges with your room key. Complimentary merchandise delivery to your hotel from shops across Universal. Complimentary CityWalk Club access‡ to select venues. Universal Vacation Planning Centre. Complimentary WiFi. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios store. Hard Rock® Gift Shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights at all times.

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

* Denotes local charge.

Please note: one person must be 21 years or over in each room to check-in.

Please note: there may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.  

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

© 2020 Starbucks Coffee Company. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6730)
  • Very good (2636)
  • Average (996)
  • Poor (467)
  • Terrible (298)
Image of the Tripadvisor rating Worst Hotel experience ever!!

Mar 31, 2020 OhioKellyTravels

The staff was rude. They do not care about customer service or their guests. Hotel is run down. For how expensive this hotel is, I expected way better. 1st room had period blood on the toilet and floor of the bathroom!!! Not sure how you miss that one! We got in early, and they were supposed to call us when the room was ready. We went to the… Read more
The staff was rude. They do not care about customer service or their guests. Hotel is run down. For how expensive this hotel is, I expected way better. 1st room had period blood on the toilet and floor of the bathroom!!! Not sure how you miss that one! We got in early, and they were supposed to call us when the room was ready. We went to the pool to wait. We were told there that the pool was temporarily closed, but only for a couple of hours. So we grabbed some chairs and laid down. After 2 hours, we inquired when the pool would open. They told us soon and to hold tight. We did, from 9 til 3:30. It never opened. They started to paint or seal the slide, and the spray came on our faces, lungs, and all over our drinks and food. So we moved seats. Went to go in the kiddie pool to cool off, and as we were walking up, the pH tested bad, and they shut it down for 2+ hours (told us it would be 30 mins). We finally had enough and went to the front desk to check on our room. We saw them handing keys out and checking guests in. Magically, they had not one, but two ready, even though they never called us, and gave people who checked in later their rooms. The first one had the blood, so we changed rooms, since it was not clean. Changing rooms was the only right thing they did. They definitely over promise and under deliver. We were told at 3:30 that they didn't care we were upset that the only sunny day we were there, the pool was closed, because we could have gone to another property to swim!!! Even though that is 3 boat rides and a 20+ min to get to, we would have gone, had they told us that at 9 or 11 or 1, when we continued to check on the status of the pool. They literally had a we don't care, it's not our problem, attitude. Went to have lunch and when we walked in, we were told they were closed and reopen in 30 minutes. Went back in 40, and were told they were closed for 30 minutes. They have no clue what is going on, and none of their staff is on the same page. They all have lackluster attitudes, and could care less if your stay is good or not. Do yourself a favor and go elsewhere for the money!!!! Read less
Image of the Tripadvisor rating Super

Mar 22, 2020 bandya12

I can go to this hotel very good awesome I'm So good in this hotel my health is good I'm So go because I can eated Some food nice to me so I'm So exited of the week good nice what hotel Super thank you So much
Image of the Tripadvisor rating Exceptional customer Service!

Mar 18, 2020 ALLLgetaway Parrish, Florida

Hotel was very clean, fun, upscale and made visiting Universal so easy. We stopped by Cabanna Bay hotel and Hard Rock is much nicer. I wouldn’t stay at Cabanna Bay unless I had little kids. I had teenage boys with me and the Hard Rock was perfect. Loved being able to jump on the 5 min ferry to the parks and City Walk. The only negative I… Read more
Hotel was very clean, fun, upscale and made visiting Universal so easy. We stopped by Cabanna Bay hotel and Hard Rock is much nicer. I wouldn’t stay at Cabanna Bay unless I had little kids. I had teenage boys with me and the Hard Rock was perfect. Loved being able to jump on the 5 min ferry to the parks and City Walk. The only negative I would say is the bathroom. We stayed in the oversized, two queen bed room with couch. The room was spacious but the bathroom was WAY too small and you literally have to turn sideways to get in & out of the bathroom! The staff did a great job cleaning the room and Sonya at the front desk went out of her way to accommodate us! Every staff member was helpful and gave excellent customer service, which makes or breaks an experience! We will definitely stay again! Read less
Image of the Tripadvisor rating Horrible Experience

Mar 17, 2020 katrinar284

Upon arriving and declining valet parking we were instructed where to self park. Once we unloaded everything and started approaching the hotel we were confronted with a very long and daunting staircase we had to haul everything up. We were infuriated. Why couldn't the valet person have told us to unload our bags at the front before self… Read more
Upon arriving and declining valet parking we were instructed where to self park. Once we unloaded everything and started approaching the hotel we were confronted with a very long and daunting staircase we had to haul everything up. We were infuriated. Why couldn't the valet person have told us to unload our bags at the front before self parking? Our stay was downhill from there. Don't recommend at ALL! Read less
Image of the Tripadvisor rating Great service, and the perfect hotel for Universal

Mar 14, 2020 jessmiami3 Miami, Florida

My daughter and I went to the Hard Rock for the weekend with a group of families. We were all very pleased with the hotel. The rooms are clean and spacious and have fun decor, and the restaurants at the hotel were perfect for our group. We really enjoyed The Kitchen. The pool is amazing too. And the rock memorabilia all over the hotel is really… Read more
My daughter and I went to the Hard Rock for the weekend with a group of families. We were all very pleased with the hotel. The rooms are clean and spacious and have fun decor, and the restaurants at the hotel were perfect for our group. We really enjoyed The Kitchen. The pool is amazing too. And the rock memorabilia all over the hotel is really interesting. The fast passes alone pay for the room, so it really is a no-brainer to book here if you are coming to go to universal. It’s a 5 minute walk to the park and you skip all the lines. The concierge was exceptionally helpful booking group dinners for us, and all of the staff from the front desk to the valet and on were helpful and professional and really strived to make our stay comfortable and easy. Best of all, my daughter forgot her backpack and iPad in the room and when we called that night in a panic, housekeeping had turned it in, the security team had it located and safe, and they shipped it home to us without a fee in 2 days. Amazing! Read less