Hard Rock Hotel at Universal Orlando

Universal Orlando Resort, Orlando

Virgin rating

Deluxe Room
Future Rockstar Kid's Suite
King Suite
beachclub
Standard Queen Room
Future Rockstar Suite
King Suite
King Suite
Deluxe Two Queen Room
Emack & Bolio's Marketplace
The Kitchen
Velvet Bar
A video preview image
Deluxe Room
Future Rockstar Kid's Suite
King Suite
beachclub
Standard Queen Room
Future Rockstar Suite
King Suite
King Suite
Deluxe Two Queen Room
Emack & Bolio's Marketplace
The Kitchen
Velvet Bar

The hotel

As soon as you step through the front door of the Hard Rock Hotel®, you’ll feel like a rock ‘n’ roll icon. With little musical touches throughout the corridors and on the walls, you’ll be transported to Rockstar heaven. When it comes to the fun part there’s a huge pool, a sandy beach, and even water jets and a slide pool-side. But the music hasn’t been forgotten — dip your head under the water and hear the beat. You’re not far from the parks, and you also get exclusive benefits thrown in including free Universal Express Unlimited ride access**, allowing you to skip the regular lines in Universal Studios Florida and Universal’s Islands of Adventure all day, as well as Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required).

Amenities

  • Kids Club
  • Wheelchair access
  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

650 rooms and suites. All with air-conditioning, 49" flat-screen TV, iPod docking station, coffee maker, mini-fridge, safe, iron and board, bathrobes and hairdryer. Standard Rooms are 375 sq ft and have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Garden View Rooms are 375 sq ft and feature views of the hotel's gardens, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 375 sq ft and feature views of the pool, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 400 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

King Suites are 650 sq ft open-plan suites, with a large living area and 1 king-size bed, sleeping maximum 2 adults.

Future Rock Star Suites are 800 sq ft and have 2 bedrooms. With 1 king-size bed in the master bedroom, and twin beds in the second bedroom, sleeping maximum 3 adults or 2 adults and 2 children.

Rock Royalty Club Rooms are located on the 7th floor. and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Rock Royalty club benefits include access to the Rock Royalty Lounge. Continental breakfast, 7am-10am. Personal concierge services. Hors d’oeuvres, beer, wine - 5pm-7pm. Evening sweets, 8:30pm-9:30pm. Complimentary coffee, assorted teas and soft drinks. Evening turndown service. Discount on cabanas*.

Please note: some services of the Rock Royalty Lounge may be temporarily unavailable, please inquire upon arrival to the hotel.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Book 7 nights or more for travel before 31 Dec '25 and receive up to 30% off your accommodation rates. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and Citywalk. Self-parking $28, valet parking $37, both plus tax, per day (payable locally, subject to change).

The Palm Restaurant (New York-style steakhouse, open for dinner). The Kitchen (open for breakfast, lunch and dinner). Velvet Bar (newly renovated lobby lounge). Emack & Bolio's Marketplace (grab-and-go food, ice-cream parlour, and Starbucks®). beachclub^ (poolside dining). 24-hour room service*.

Poolside concert nights and DJ days (seasonal).

12,000 sq ft pool with 260 ft slide, poolside games, 2 hut tubs, sand volleyball court and interactive fountains and kids' play area. Pool cabanas* (seasonal). bodyrock® fitness centre. Kids Camp* (reservations required). Game room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay.

Resort-wide charging privileges with your room key. Complimentary merchandise delivery to your hotel from shops across Universal. Universal Vacation Planning Centre. Complimentary WiFi. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios store. Hard Rock® Gift Shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

* Denotes local charge.

Special assistance

Please note: one person must be 21 years or over in each room to check-in.

Please note: there may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice. 

†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

© 2023 Starbucks Coffee Company. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2023 Universal Studios. All rights reserved.

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23)

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7332)
  • Very good (2778)
  • Average (1134)
  • Poor (562)
  • Terrible (390)
Image of the Tripadvisor rating Awful- READ IF YOU ARE BOOKING TO GET EXPRESS PASSES CHEAPER

Apr 20, 2024 Johanna P

We booked a room here for one night even though my parents have a house close by. Like many people we wanted to get the benefit of the unlimited express passes. Lobby is beautiful and staff was friendly. We checked in early and since we were going to Volcano Bay for the day they waited to assign us a room since we requested a room near the… Read more
We booked a room here for one night even though my parents have a house close by. Like many people we wanted to get the benefit of the unlimited express passes. Lobby is beautiful and staff was friendly. We checked in early and since we were going to Volcano Bay for the day they waited to assign us a room since we requested a room near the elevator and on a higher floor. When we returned and got our room it was on the 4th floor. However it was literally at the end of the hallway, as far from the elevators as you can get. But no big deal. The standard rooms are very small. The beds say queen but look like full. The room is dated. They have a new nice sink area but left the old sink in the bathroom. The pipes of the sink were crusted and old. There was some black mold on the ceiling which is unacceptable. The bathtub didn’t drain so I was standing in water trying to shower. The room was simply old and dirty. I’m not normally picky about small things but for 600 per night, I expected much more. When I called and asked for a new room due mostly to the mold I was told they were fully booked and could possibly get me a new room the next day which of course wasn’t an option. The most frustrating part was going directly to their website and seeing we could book a room so clearly they were not full. So many large groups there and us being one - nighters, it seemed we were just brushed aside. After spending money for a Cabana at Volcano Bay plus tickets and then hundreds for tickets for Universal , It was extremely frustrating to have to pack up and leave the hotel. So yes we got the passes for cheaper but we didn’t even end up staying there and went to my parent’s. Bottom line, if you wanna book a room for the cheaper passes, don’t even bother staying there. They know they have people by the wallet because of the pass deal. It’s a shame. I am very familiar with Lowes hotels being from the Philadelphia area and also near Atlantic City. Never had an issue with them until now. And the icing on the cake was we were charged for room service after our checkout time! They did remove the charge but again , why?! Next time I’ll just pay the extra for the passes and not waste my time and money. Universal should reconsider their partnership with them if this is how they treat their guest. If I was staying there not just for the passes and had to stay there a few nights I would be furious about the room conditions. Read less
Image of the Tripadvisor rating Useless early entrance!

Apr 19, 2024 Amand1961 Manchester, United Kingdom

Nice hotel and well managed and clean. Great theming as would be expected. Location could not be better for universal park. Overall tho nothing special and defo not worth staying here if it’s just for the early park entrance, which frankly is pants! The universal entrance and park is closed for early entrance, you only get access to IOA and there… Read more
Nice hotel and well managed and clean. Great theming as would be expected. Location could not be better for universal park. Overall tho nothing special and defo not worth staying here if it’s just for the early park entrance, which frankly is pants! The universal entrance and park is closed for early entrance, you only get access to IOA and there was only 3 rides open! The draw here is Hagrid’s ride but it’s far better to ride Hagrid late in the evening just before park closes! Plus they let the masses in 30 mins early anyway so you get 30 mins ‘early entrance’ alongside all the other 1000’s on-site hotel guests. We stayed rock star class which is worth it. Read less
Image of the Tripadvisor rating Favourite Orlando hotel

Apr 18, 2024 EMTLM Baden, Switzerland

This hotel is lovely. I visited in October 2023 and was not convinced, however, owing to the renovations at Portofino Bay hotel I was pushed to visit again in April 2024 and have completely changed my mind, its absolutely super. Its my new favourite hotel. The hotel itself is very clean, the staff are super friendly, the pool is great and warm.… Read more
This hotel is lovely. I visited in October 2023 and was not convinced, however, owing to the renovations at Portofino Bay hotel I was pushed to visit again in April 2024 and have completely changed my mind, its absolutely super. Its my new favourite hotel. The hotel itself is very clean, the staff are super friendly, the pool is great and warm. The pool service is efficient and great. The general atmosphere in thee hotel is very upbeat and its a real feel good place. The rooms are spacious and quite nice. I like the layout of the pool and the loungers, there is always somewhere nice to sit around the pool. The little shop near the pool serves Starbucks and many snacks....keeps the kids happy. It was a really super holiday, so big thanks to the Hard Rock Hotel and team. Read less
Image of the Tripadvisor rating Nice and unique

Apr 17, 2024 pascalsC4usa21 Miami, Florida

It was a first here for us. Very nice hotel with a unique vibe. The staff was very nice and helpful, the room were spacious enough and pretty clean. It was a bit noisy sometimes. Pretty expensive. It was convenient to get to the parks from the hotel. I recommend.
Image of the Tripadvisor rating Below expectations

Apr 15, 2024 Michelle B

Disappointed with the hotel in general. Standard of room fell well below our expectations, broken sockets, cupboard hanging off, lumpy pillows and generally tired. View from room was of mould and dirt. We had booked for 1 night to get the express passes which were great but did expect to also get a comfortable nights sleep to be able to fully… Read more
Disappointed with the hotel in general. Standard of room fell well below our expectations, broken sockets, cupboard hanging off, lumpy pillows and generally tired. View from room was of mould and dirt. We had booked for 1 night to get the express passes which were great but did expect to also get a comfortable nights sleep to be able to fully benefit from these. Read less