Hard Rock Hotel at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

As soon as you step through the front door of the Hard Rock Hotel®, you’ll feel like a rock ‘n’ roll icon. With little musical touches throughout the corridors and on the walls, you’ll be transported to Rockstar heaven. When it comes to the fun part there’s a huge pool, a sandy beach, and even water jets and a slide pool-side. But the music hasn’t been forgotten — dip your head under the water and hear the beat. You’re not far from the parks, and you also get exclusive benefits thrown in including skip-the-regular-line access**, and early park admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required).

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Close to Universal Orlando Resort
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Games Room

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

650 rooms and suites. All with air-conditioning, 49" flat-screen TV, iPod docking station, coffee maker, mini-fridge, safe, iron and board, bathrobes and hairdryer. Standard Rooms are 375 sq ft and have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Garden View Rooms are 375 sq ft and feature views of the hotel's gardens, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 375 sq ft and feature views of the pool, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 400 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Rock Royalty Club Rooms are located on the 7th floor. and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 650 sq ft open-plan suites, with a large living area and 1 king-size bed, sleeping maximum 2 adults.

Future Rock Star Suites are 800 sq ft and have 2 bedrooms. With 1 king-size bed in the master bedroom, and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and Citywalk. Self-parking $28, valet parking $37, both plus tax, per day (payable locally, subject to change).

The Palm Restaurant (New York-style steakhouse, open for dinner). The Kitchen (open for breakfast, lunch and dinner). Velvet Bar (newly renovated lobby lounge). Emack & Bolio's Marketplace (grab-and-go food, ice-cream parlour, and Starbucks®). beachclub^ (poolside dining). 24-hour room service*.

Poolside concert nights and DJ days (seasonal).

12,000 sq ft pool with 260 ft slide, poolside games, 2 hut tubs, sand volleyball court and interactive fountains and kids' play area. Pool cabanas* (seasonal). bodyrock® fitness centre. Kids Camp* (reservations required). Game room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay.

Resort-wide charging privileges with your room key. Complimentary merchandise delivery to your hotel from shops across Universal. Complimentary CityWalk Club access‡ to select venues. Universal Vacation Planning Centre. Complimentary WiFi. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios store. Hard Rock® Gift Shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights at all times.

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

Please note: Some imagery shown does not represent current operational and safety guidelines. Visitors should be aware of and comply with government guidelines regarding travel restrictions and mandatory quarantines before visiting this destination. Face coverings and temperature checks will be required for all guests. For important safety information at Universal Orlando Resort, please click here www.universalorlando.com/safetyinfo

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

* Denotes local charge.

Please note: one person must be 21 years or over in each room to check-in.

Please note: there may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.  

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark and Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

© 2020 Starbucks Coffee Company. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6806)
  • Very good (2650)
  • Average (1001)
  • Poor (475)
  • Terrible (302)
Image of the Tripadvisor rating Loved Shaw at The Kitchen

Feb 26, 2021 Bnfunky

Had great drinks at The Kitchen. Our server Shaw recommended an awesome pineapple vodka drink. The vibe was great. Excellent customer service! Loved our cool glasses that we got to take home as a souvenir!
Image of the Tripadvisor rating Wow on the Rock Royalty post CoVid

Feb 25, 2021 mikes248 Nixa, Missouri

Thank you to Hoa, Nan and Dalia for making our short stay perfect! Great service And attention to detail!!! First trip with adult children in years and we chose the Hard Rock at Universal Orlando. Our time in the lounge after the parks was relaxing, easy and it felt like we were true Rock Royalty. Thank you for allowing us to enjoy our time… Read more
Thank you to Hoa, Nan and Dalia for making our short stay perfect! Great service And attention to detail!!! First trip with adult children in years and we chose the Hard Rock at Universal Orlando. Our time in the lounge after the parks was relaxing, easy and it felt like we were true Rock Royalty. Thank you for allowing us to enjoy our time and relax without worry. Although I miss the old location, the outdoor patio access, listening to the sound of the pool soundtrack, and a professional team makes it totally worth the temporary location perfect!!! Thank you!!! Read less
Image of the Tripadvisor rating Outstanding employees!

Feb 22, 2021 TravelingWFive

We stayed at the hotel for 3 nights and 4 days. During our time we visited the pool twice and the service was phenomenal! Our server, Shaw, took care of us both days made sure our stay/experience was special. We were celebrating my daughter’s 22nd birthday and she was unsure what to get. He asked her what she’s into and knew exactly what to get… Read more
We stayed at the hotel for 3 nights and 4 days. During our time we visited the pool twice and the service was phenomenal! Our server, Shaw, took care of us both days made sure our stay/experience was special. We were celebrating my daughter’s 22nd birthday and she was unsure what to get. He asked her what she’s into and knew exactly what to get her. He returned with a Malibu Sunset that blew her mind away. He was great with the recommendations and overall fun to talk too. He was very sanitary by changing his gloves after every task and staying the respected 6 feet away. Another staff encounter was with at the Emack & Bolio’s Marketplace. There what a lady that was handling the coffee station every morning I went and on my third day, she remembered my name. Which made me feel very special. Needless to say, we will definitely be returning to the Hard Rock because their staff truly went above and beyond to make our stay memorable. Read less
Image of the Tripadvisor rating Enjoyed

Feb 20, 2021 SolaraMinnesota Dayton, Minnesota

I have nothing really negative to say about our hotel except that I maybe expected too much based on the price and reputation. Our standard room was pretty nice. It was decent size, and the extra sink in the bathroom area along with the large sink & counter outside the bathroom is nice. The little extras with the coffee maker and lighted light… Read more
I have nothing really negative to say about our hotel except that I maybe expected too much based on the price and reputation. Our standard room was pretty nice. It was decent size, and the extra sink in the bathroom area along with the large sink & counter outside the bathroom is nice. The little extras with the coffee maker and lighted light switches is nice. It was a little annoying that they closed off the fastest exit from the hotel to the walking path. It definitely adds several minutes of walking. I'm not lazy, so I don't mind the walk, but if you are trying to rope drop for Hagrid's, then a few extra minutes can matter. All staff we came into contact with were very nice. The pool area is large and nice and my kids liked the slide, however both hot tubs were out of service during our stay, which would have been really nice on our few colder days. We stayed at Loews Royal Pacific last year, and that was a nice hotel too. I had higher expectations due to hearing about the pool & the higher price. I'd say our rooms were about the same as well as quality of the hotel and staff, the pools were actually probably about the same size and both nice (but Loews was much less busy on nice days), but we chose here because of distance to the parks. With slightly further path now, I think it may be faster or about the same to take the water taxi from Loews than walking from here. So, with not not really major negatives, I would maybe stay again, but probably only if I got a better deal. Full price🤷‍♀️ Read less
Image of the Tripadvisor rating Needs a major update

Feb 16, 2021 Emmasmominnj Philadelphia, Pennsylvania

For the prices you pay here, you are paying for convenience to the parks, not for quality of your room. We are staying in the deluxe queen room that overlooks the pool. As a previous poster wrote, the room is very dated, along with the shower area. Bathroom is tiny for a deluxe room making it very tight for even a family of 3. Carpet is… Read more
For the prices you pay here, you are paying for convenience to the parks, not for quality of your room. We are staying in the deluxe queen room that overlooks the pool. As a previous poster wrote, the room is very dated, along with the shower area. Bathroom is tiny for a deluxe room making it very tight for even a family of 3. Carpet is frayed, AC unit is set to 65, but barely blows cold. The pictures from the website are very enhanced making the room look much more updated then it is. With that being said, the customer service at this hotel is on point. From our bartenders at the velvet to the pool to The Palm, they were all 5 stars! We had a wonderful dinner at The Palm on Valentines Day! Food and service are what you would expect from The Palm. Unfortunately, for almost $5800 (2 rooms) for 5 nights and 4 days at the park, we will probably stick to staying off property for more quality of a hotel then convenience. Even the Loews Sapphire hotel is nicer then this. Oh and if you’ve been told the parks are at a “reduce capacity” because of Covid, this may be true, but does not feel like it at all! The lines/crowds are just as jammed as if we were not in a pandemic. Express pass definitely worth it and virtual line for haggards definitely worth it. Word to the wise, just grab your first available time bc they go super fast! Read less