Hard Rock Hotel at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

As soon as you step through the front door of the Hard Rock Hotel®, you’ll feel like a rock ‘n’ roll icon. With little musical touches throughout the corridors and on the walls, you’ll be transported to Rockstar heaven. When it comes to the fun part there’s a huge pool, a sandy beach, and even water jets and a slide pool-side. But the music hasn’t been forgotten — dip your head under the water and hear the beat. You’re not far from the parks, and you also get exclusive benefits thrown in including skip-the-regular-line access**, and early park admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required).

Amenities

  • Bar
  • Hot tub
  • Wheelchair access
  • Volley Ball
  • Restaurant
  • Families
  • Games Room
  • Fitness Centre/Gym
  • Room Service
  • Swimming Pool
  • Close to Universal Orlando Resort
  • Kids Club

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

650 rooms and suites. All with air-conditioning, 49" flat-screen TV, iPod docking station, coffee maker, mini-fridge, safe, iron and board, bathrobes and hairdryer. Standard Rooms are 375 sq ft and have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Garden View Rooms are 375 sq ft and feature views of the hotel's gardens, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 375 sq ft and feature views of the pool, with 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Deluxe Rooms are 400 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Rock Royalty Club Rooms are located on the 7th floor. and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 650 sq ft open-plan suites, with a large living area and 1 king-size bed, sleeping maximum 2 adults.

Future Rock Star Suites are 800 sq ft and have 2 bedrooms. With 1 king-size bed in the master bedroom, and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Club Level Rooms include access to the Royal Pacific's Club Lounge, offering the following benefits:

  • Complimentary continental breakfast
  • Evening beer and wine
  • Personal concierge service
  • Complimentary coffee, tea and soft drinks throughout the day
  • Evening hors d'oeuvres 
  • Afternoon snacks
  • Complimentary admission to the fitness centre
  • Evening turndown service in-room
  • Cotton signature bathrobes in-room
  • Reduced prices on pool cabanas

Please note: the Club Lounge is open daily 7:00am - 10:00pm.


Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

  • Booking bonus: Skip the regular lines with free Universal Express Unlimited ride access** (valid theme park admission required).

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and Citywalk. Self-parking $28, valet parking $37, both plus tax, per day (payable locally, subject to change).

The Palm Restaurant (New York-style steakhouse, open for dinner). The Kitchen (open for breakfast, lunch and dinner). Emack & Bolio's Marketplace (grab-and-go food, ice-cream parlour, and Starbucks®). beachclub^ (poolside dining). 24-hour room service*.

Poolside concert nights and DJ days (seasonal).

12,000 sq ft pool with 260 ft slide, poolside games, 2 hut tubs, sand volleyball court and interactive fountains and kids' play area. Pool cabanas* (seasonal). bodyrock® fitness centre. Kids Camp* (reservations required). Game room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay.

Resort-wide charging privileges with your room key. Complimentary merchandise delivery to your hotel from shops across Universal. Complimentary CityWalk Club access‡ to select venues. Universal Vacation Planning Centre. Complimentary WiFi. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios store. Hard Rock® Gift Shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights at all times.

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

* Denotes local charge.

Please note: one person must be 21 years or over in each room to check-in.

Please note: there may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.  

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

© 2020 Starbucks Coffee Company. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Disclaimer:
In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials.  Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit.  By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance.  When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/terms-of-use

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6735)
  • Very good (2638)
  • Average (994)
  • Poor (469)
  • Terrible (298)
Image of the Tripadvisor rating Amazing Pool and View

Jul 5, 2020 AmyLeAnn30 Memphis, Tennessee

This hotel was absolutely amazing. It was a great location. Clean. Friendly staff. Pool is phenomenal. I can’t say enough good about this hotel. I would 100% stay here again. The water taxi to universal is great or it’s a very short walk to the parks. Bonus! If you stay here you get the express pass for Universal!
Image of the Tripadvisor rating Safe in the Pandemic.

Jul 4, 2020 mongogc Port Neches, Texas

A class act.We were left in no doubt that our health and safety were the hotels priorities.Everyone wore masks,temperatures were checked daily,hand sanitiser was everywhere and the common areas seemed to be cleaned almost continuously.Our room was large,comfortable and well appointed.I had to self park and carry my own bags but I enjoyed the… Read more
A class act.We were left in no doubt that our health and safety were the hotels priorities.Everyone wore masks,temperatures were checked daily,hand sanitiser was everywhere and the common areas seemed to be cleaned almost continuously.Our room was large,comfortable and well appointed.I had to self park and carry my own bags but I enjoyed the exercise.They have raised the bar.Hopefully other resorts can come close to doing as well! Read less
Image of the Tripadvisor rating Our family vacation June 22nd 2020 thru June 25th 2020

Jul 1, 2020 248morganh

We took our boys for their big birthday surprise to Universal Studios and stayed at the Hard Rock Hotel!! The cleanliness and all of the safety precautions being taken due to Covid-19 were excellent!! We felt so safe and are already booking our next vacation with Hard Rock Hotel!! Can't say enough great things about all of the staff and this… Read more
We took our boys for their big birthday surprise to Universal Studios and stayed at the Hard Rock Hotel!! The cleanliness and all of the safety precautions being taken due to Covid-19 were excellent!! We felt so safe and are already booking our next vacation with Hard Rock Hotel!! Can't say enough great things about all of the staff and this awesome hotel!! Read less
Image of the Tripadvisor rating I love the HRH, but .....

Jun 29, 2020 LuLuBurloo Medford, New York

We've stayed many times before, and will likely stay again, but this time, you let us down, Hard Rock. We had two adjoining rooms.. the first two we checked in were so gross, I couldn't stay in them (sticky stuff on the walls, splatter toothpaste on the faucet, a film on the mirror, just gross stuff). The front desk staff were apologetic, and… Read more
We've stayed many times before, and will likely stay again, but this time, you let us down, Hard Rock. We had two adjoining rooms.. the first two we checked in were so gross, I couldn't stay in them (sticky stuff on the walls, splatter toothpaste on the faucet, a film on the mirror, just gross stuff). The front desk staff were apologetic, and put us in the rooms across the hall instead. (which meant a worse view.. but at least the rooms were cleaner)... This room was marginally cleaner than the last, but still less clean than I would expect at that price point, and less clean than I had been accustomed to on previous trips. There was a film (probably the sanitizing fluid) on everything, and the mirrors were foggy, everything just had kind of an 'ick' factor. The front desk offered to change our rooms again, but we were exhausted and anxious to get out to the parks. We were told that housekeeping could come visit if were were out for three hours. I requested this each morning, and no one ever came. We ended up just getting towels delivered, but for the price, I would have liked to have some housekeeping. We were able to get our parking fee comped, but I felt that overall, it was a poor value. For the price we paid for two rooms for the weekend, we could have gotten a whole rental home with a private pool for two weeks. I love the vibe, LOVE the staff, and will always consider the HRH our home away from home.. but I would definitely wait until after the pandemic to visit again. Read less
Image of the Tripadvisor rating Pandemic problems

Jun 23, 2020 Mikedandsheilad Hoover, Alabama

First of all, I’m a nurse and understand COVID-19 a little better than I’d like to. This was my family’s 4th trip to HRH and our 3rd time to purchase club level rooms. For this trip, club level was a big waste of money. Keep in mind that pricing for hotel rooms are exactly the same as Pre COVID times yet there is a big difference in customer… Read more
First of all, I’m a nurse and understand COVID-19 a little better than I’d like to. This was my family’s 4th trip to HRH and our 3rd time to purchase club level rooms. For this trip, club level was a big waste of money. Keep in mind that pricing for hotel rooms are exactly the same as Pre COVID times yet there is a big difference in customer service- BIG! There was absolutely no special treatment other than terrible food and an occasional adult beverage. All rock royalty food is pre packaged except for two hot options in the evening ( which were all bad ). They only rotated the hot option 3 times in our seven days there. There is no housekeeping. They do not pick up trash from rooms or dirty linens unless you ask ( and at club level pricing for two rooms, I shouldn’t have had to ask for anything! ). You have to text for towels, shampoo or anything else your room needs and they may get it to you. The rooms are starting to look a little beat up. On a positive note- we enjoyed the parks. Universal is on top of their game, unlike HRH. Customer service at the parks was top notch. HRH is very close to the parks and we enjoyed our express passes and early admission. We are loyal HRH customers, but this year’s stay has me second guessing if we will return to them again. Read less