Loews Sapphire Falls Resort at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

Loews Sapphire Falls Universal Orlando will take you to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance the calming sounds of steel drums call you to take in the scenic water views. Ease into ‘island time’ and let go. Kids will love the pool, complete with water slide, games, and somewhere to grab some food without stepping too far from the lounger. And when it’s time to go and explore the parks, you’ll enjoy exclusive benefits like early park admission to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required), and complimentary transport. It's a great way to experience Universal Orlando Resort.

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Close to Universal Orlando Resort
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Games Room
  • Restaurant

Where is it

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

1000 rooms and suites. All with air-conditioning, 49" flat screen TV, mini-fridge, tea/coffee-making facilities, hairdryer, and iron and board. Standard Rooms are 321 sq ft have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Lagoon View Rooms are 321 sq ft, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 321 sq ft and have views of the pool, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 595 sq ft and have a separate living room, with 1 king-size bed and pull-out sofa bed, sleeping maximum 3 adults or 2 adults and 2 children. 

Kids Suites are larger family suites at 529 sq ft, featuring two separate bedrooms. With 1 king-size bed in the master bedroom and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Self-parking $26, valet parking $33, both plus tax, per day (payable locally, subject to change).

Amatista Cookhouse™ (Caribbean cuisine, open for breakfast, lunch and dinner). Drhum Club Kantine (poolside dining, open for lunch and dinner). Strong Water Tavern^ (bar with rum tasting sessions and tapas). New Dutch Trading Co.™ (grab-and-go food). 24-hour room service*.

Resort-style pool with waterslide, children’s play area, poolside games, hot tub, sun loungers and private cabanas*. Fitness centre. Kids' Camp*. Games room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay Hotel.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios Store. Concierge. Universal Vacation Planning Centre. Complimentary CityWalk club access‡ to select venues. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights at all times.

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

Please note: Some imagery shown does not represent current operational and safety guidelines. Visitors should be aware of and comply with government guidelines regarding travel restrictions and mandatory quarantines before visiting this destination. Face coverings and temperature checks will be required for all guests. For important safety information at Universal Orlando Resort, please click here www.universalorlando.com/safetyinfo

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

* Denotes local charge.

Please note: One person must be 21 years or over in the room to check-in.

Please note: Water taxi not available for transportation to Universal’s Volcano Bay.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando and at Universal’s Volcano Bay water theme park. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Sapphire Falls Resort TM & © 2020 UCF Hotel Venture III. All Rights Reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3656)
  • Very good (1149)
  • Average (401)
  • Poor (179)
  • Terrible (138)
Image of the Tripadvisor rating No microwaves in standard rooms! Has a mini fridge.

Nov 9, 2020 mustangrita

Overall value for the price & amenities got 4 stars from me. It’s a large resort with 2,200 rooms. There are several hotels that cost $100-200 less than what we paid within a 1-2 mile radius for a 3-night stay but we wanted to experience theme park resort life at least once. Pros: *shuttle service included to-from Universal, available every ~15… Read more
Overall value for the price & amenities got 4 stars from me. It’s a large resort with 2,200 rooms. There are several hotels that cost $100-200 less than what we paid within a 1-2 mile radius for a 3-night stay but we wanted to experience theme park resort life at least once. Pros: *shuttle service included to-from Universal, available every ~15 min *can enter Islands of Adventure 1 hr before that park opens *very comfy beds and pillows *lazy river is well made & has life guard supervision; the pool areas were the biggest attraction for us *Inside hotel: Starbucks, hotel diner has large variety of food to please everyone, Universal store (same pricing as what you’d find in the theme park) *Has a decent FL resident discount rate for all room types Cons: -No microwave in standard rooms...management informed me that’s only for the suites (upgrade costs $15 - $50 more/night!). In my humble opinion, I shouldn’t have to upgrade/increase cost to warm up leftovers...especially since we spent more time out of the room than in it. We’ll likely think twice about returning to this resort because of this 1 thing the next time we’re in Orlando (~3-4 wks from now!). We could buy a microwave for the difference in price between the room we stayed in and an upgrade to one of the suites. -Don’t expect daily room cleanings/housekeeping at all during your stay here due to COVID. You have to make your own bed/change sheets yourself & put your trash outside the door. -Parking is an additional charge (at the time we went it was $18 + tax/night) on top of already higher resort price. I guess this is to cover shuttle costs & to maximize profits. Read less
Image of the Tripadvisor rating Still Great!

Oct 30, 2020 erinm512017 Tampa, Florida

We have stayed at this resort multiple times now and it has not let us down. The changes due to covid-19 did not hinder our experience any more than they do at home or anywhere else. Check-in was fast and easy and the staff was friendly. The room was very nice and comfortable and clean. Housekeeping is not servicing the rooms so if you need towels… Read more
We have stayed at this resort multiple times now and it has not let us down. The changes due to covid-19 did not hinder our experience any more than they do at home or anywhere else. Check-in was fast and easy and the staff was friendly. The room was very nice and comfortable and clean. Housekeeping is not servicing the rooms so if you need towels or anything else you just text them and they will deliver what you need and take your garbage away. No all the food venues were open but several were and so was the store and the Starbucks. The boat to City Walk is always nice and was still running. I tried to book again but the resort is temporarily re closed so we ended up at the Endless Summer resort for our second stay which is nice as well but not at the same standard as Sapphire Falls. Read less
Image of the Tripadvisor rating Stayed at the Sapphire falls for the second time

Oct 6, 2020 JayM152 Liverpool, United Kingdom

Love this hotel and hoping to go again in March 2021 for 10 nights for our daughters 21st birthday if all is well. Hoping to get the same two rooms! Very clean great service friendly staff. Love the boat to the park x
Image of the Tripadvisor rating Upgraded room

Oct 5, 2020 nickrY3275WN

When calling to book, they suggested an upgraded room with a "lagoon view." The room had nothing more than a sliver of a view of the boat dock and trees. After emailing them, they were dismissive and did nothing to rectify the issue. We even provided pictures of the view. The pool is great, but for the price and lack of concern on behalf of the… Read more
When calling to book, they suggested an upgraded room with a "lagoon view." The room had nothing more than a sliver of a view of the boat dock and trees. After emailing them, they were dismissive and did nothing to rectify the issue. We even provided pictures of the view. The pool is great, but for the price and lack of concern on behalf of the staff, it's worth the price to stay at royal pacific or portofino. Read less
Image of the Tripadvisor rating Disney Employees Stay Here

Sep 11, 2020 Nashville1515 Nashville, Tennessee

Spent 6 nights here the last week before they shutdown again due to lack of bookings because of the pandemic. Even with a long furlough looming, the front desk and pool area staff were amazing. Had a king suite which was more than enough room for the three of us and the shower was big enough to echo....no joke......echo. But I cant say enough… Read more
Spent 6 nights here the last week before they shutdown again due to lack of bookings because of the pandemic. Even with a long furlough looming, the front desk and pool area staff were amazing. Had a king suite which was more than enough room for the three of us and the shower was big enough to echo....no joke......echo. But I cant say enough about the staff. We spent most of our evenings around the pool and couldn't have asked for a more consistent high level of service. Special shout out to Tina who works behind the bar. We even ran into some Disney employees at the pool bar who stay here due to the excellent service. We will be back for certain. Read less