Loews Sapphire Falls Resort at Universal Orlando

Universal Orlando Resort, Orlando

Virgin rating

The hotel

Loews Sapphire Falls at Universal Orlando Resort will take you to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance the calming sounds of steel drums call you to take in the scenic water views. Ease into ‘island time’ and let go. Kids will love the pool, complete with water slide, games, and somewhere to grab some food without stepping too far from the lounger. And when it’s time to go and explore the parks, you’ll enjoy exclusive benefits like Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required), and complimentary transport to Universal's 3 theme parks and Universal CityWalk via water taxi and shuttle bus. It's a great way to experience all that Universal Orlando Resort has to offer.

Amenities

  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to Universal Orlando Resort

Where is it

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

1000 rooms and suites. All with air-conditioning, 49" flat screen TV, mini-fridge, tea/coffee-making facilities, hairdryer, and iron and board. Standard Rooms are 321 sq ft have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Lagoon View Rooms are 321 sq ft, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 321 sq ft and have views of the pool, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 595 sq ft and have a separate living room, with 1 king-size bed and pull-out sofa bed, sleeping maximum 3 adults or 2 adults and 2 children. 

Kids Suites are larger family suites at 529 sq ft, featuring two separate bedrooms. With 1 king-size bed in the master bedroom and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Self-parking $26, valet parking $33, both plus tax, per day (payable locally, subject to change).

Amatista Cookhouse™ (Caribbean cuisine, open for breakfast, lunch and dinner). Drhum Club Kantine (poolside dining, open for lunch and dinner). Strong Water Tavern^ (bar with rum tasting sessions and tapas). New Dutch Trading Co.™ (grab-and-go food). 24-hour room service*.

Resort-style pool with waterslide, children’s play area, poolside games, hot tub, sun loungers and private cabanas*. Fitness centre. Kids' Camp*. Games room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay Hotel.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios Store. Concierge. Universal Vacation Planning Centre. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

HARRY POTTER WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s22)

Special assistance

* Denotes local charge.

Please note: One person must be 21 years or over in the room to check-in.

Please note: Water taxi not available for transportation to Universal’s Volcano Bay.

†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Sapphire Falls Resort TM & © 2022 UCF Hotel Venture III. All Rights Reserved. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4004)
  • Very good (1236)
  • Average (477)
  • Poor (222)
  • Terrible (182)
Image of the Tripadvisor rating Beautiful Facility and Wonderful Staff — Improvements NEEDED

May 16, 2022 KrysM88 Jacksonville, Florida

The overall stay was phenomenal, the hotel was stunning, the amenities were wonderful, and the staff were the kindest we’ve ever experienced; however, we told the food staff that we have major gluten allergies and still suffered a terrible outbreak after ordering the Gluten-Free flatbreads from Amatista. Another major downside was that parking… Read more
The overall stay was phenomenal, the hotel was stunning, the amenities were wonderful, and the staff were the kindest we’ve ever experienced; however, we told the food staff that we have major gluten allergies and still suffered a terrible outbreak after ordering the Gluten-Free flatbreads from Amatista. Another major downside was that parking garage charged us $96 for a one night stay, which is incredibly disappointing. We would love to return in the future, but would definitely reconsider the meal options and parking situation. Read less
Image of the Tripadvisor rating Excellent choice for Universal

May 15, 2022 nss2232 San Francisco, California

Awesome amenities, pool, and very good service. My family really enjoyed this hotel and I found the room to be an upgrade over the rooms at Porofino. The pool area was a lot of fun for the kids with a water slide, games, and pool-side dining. The sunscreen, life jackets and pool toys were great too. I would definitely return and highly recommend.… Read more
Awesome amenities, pool, and very good service. My family really enjoyed this hotel and I found the room to be an upgrade over the rooms at Porofino. The pool area was a lot of fun for the kids with a water slide, games, and pool-side dining. The sunscreen, life jackets and pool toys were great too. I would definitely return and highly recommend. Laundry facilities came in handy as well. Read less
Image of the Tripadvisor rating Great Experience!

May 15, 2022 gravityhurts007 St. Augustine, Florida

Staff was extremely helpful, friendly, and knowledgeable! Resort was very clean, open, and welcoming! Will definitely stay here again! The pool was very relaxing and amenities were plentiful. Very clean gym with a lot of machines to choose from.
Image of the Tripadvisor rating Nicer than Royal Pacific but still average overall

May 15, 2022 Starlime San Francisco, California

The main thing wrong with my stay was the water pressure which was abysmal. I have felt rain drops with more water pressure, it's like the faucets didn't even work. How am I supposed to get the soap off or thoroughly bathe? Probably a health hazard to be honest. I have found that all Loews properties suffer from maintenance issues like this and it… Read more
The main thing wrong with my stay was the water pressure which was abysmal. I have felt rain drops with more water pressure, it's like the faucets didn't even work. How am I supposed to get the soap off or thoroughly bathe? Probably a health hazard to be honest. I have found that all Loews properties suffer from maintenance issues like this and it varies room by room. Beds and pillows could be higher quality. Turn down service should turn down beds too. It's a big place. Cold brew at the cafe was disgusting I couldn't drink it. And I heard of a terrible theft that occurred during our conference that pointed to hotel staff committing the crime, be careful. Some of the pool slides and water areas were closed/drained for some reason. Read less
Image of the Tripadvisor rating Staff exceptionally friendly & helpful. Jose in housekeeping, and Hostess Anna are tops!

May 15, 2022 662judithh Fernandina Beach, Florida

We stayed for 5 nights and had a wonderful time. Everyone there could not do enough for us. There are 2 outdoor swimming pools. We enjoyed the quiet one that had a sandy beach type area around the pool. Felt like a Caribbean vacation, with pool service. Warning, drinks are expensive. The other pool is more for kids and quite noisy. we did however… Read more
We stayed for 5 nights and had a wonderful time. Everyone there could not do enough for us. There are 2 outdoor swimming pools. We enjoyed the quiet one that had a sandy beach type area around the pool. Felt like a Caribbean vacation, with pool service. Warning, drinks are expensive. The other pool is more for kids and quite noisy. we did however enjoy watching them have fun. great for the kids. We stayed at this hotel because we were meeting our family at Universal, and this was the least expensive hotel in the park that had water taxis, which ran back and forth frequently. We never had to wait. Taxis only carried people from our hotel. We were also the closest to the park so it was a short ride, although the boats are so nice we were not in a hurry to disembark, and even just took a ride one evening just for pleasure. The hotel was very comfortable, and sparkling clean everywhere. I am a germaphobe, and I was thrilled. The food in all the eating spots was excellent. Hostess Anna, in the main dining room called ,"Amatista," actually went and got me a freshly laundered warm blanket to keep me warm while I dined one night. I had forgotten my sweater. That spot is actually quite chilly. Ask for a seat away from the windows, as the AC bounces off the windows onto you as you dine. I am 77 years old, and mobility challenged. I was able to rent a scooter that was delivered , and picked up from the bell captain in the lobby. I rented from,"Scooter Bug." it was wonderful.. The scooters however do not fit into the room. For a small tip they brought it to me each day, and even picked it up from my room a few times when I was just too tired to walk. If you are mobility challenged, ask for a room near to the lobby. it is a big hotel with very long corridors. My 73 year old healthy hubby found the waking a bit much, especially after a day in the park. I highly recommend this hotel. Read less