Loews Sapphire Falls Resort at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

Loews Sapphire Falls Universal Orlando will take you to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance the calming sounds of steel drums call you to take in the scenic water views. Ease into ‘island time’ and let go. Kids will love the pool, complete with water slide, games, and somewhere to grab some food without stepping too far from the lounger. And when it’s time to go and explore the parks, you’ll enjoy exclusive benefits like early park admission to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required), and complimentary transport. It's a great way to experience Universal Orlando Resort.

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Close to Universal Orlando Resort
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Games Room
  • Restaurant

Where is it

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

1000 rooms and suites. All with air-conditioning, 49" flat screen TV, mini-fridge, tea/coffee-making facilities, hairdryer, and iron and board. Standard Rooms are 321 sq ft have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Lagoon View Rooms are 321 sq ft, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 321 sq ft and have views of the pool, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 595 sq ft and have a separate living room, with 1 king-size bed and pull-out sofa bed, sleeping maximum 3 adults or 2 adults and 2 children. 

Kids Suites are larger family suites at 529 sq ft, featuring two separate bedrooms. With 1 king-size bed in the master bedroom and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Self-parking $26, valet parking $33, both plus tax, per day (payable locally, subject to change).

Amatista Cookhouse™ (Caribbean cuisine, open for breakfast, lunch and dinner). Drhum Club Kantine (poolside dining, open for lunch and dinner). Strong Water Tavern^ (bar with rum tasting sessions and tapas). New Dutch Trading Co.™ (grab-and-go food). 24-hour room service*.

Resort-style pool with waterslide, children’s play area, poolside games, hot tub, sun loungers and private cabanas*. Fitness centre. Kids' Camp*. Games room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay Hotel.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios Store. Concierge. Universal Vacation Planning Centre. Complimentary CityWalk club access‡ to select venues. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

Please note: Some imagery shown does not represent current operational and safety guidelines. Visitors should be aware of and comply with government guidelines regarding travel restrictions and mandatory quarantines before visiting this destination. Face coverings and temperature checks will be required for all guests. For important safety information at Universal Orlando Resort, please click here www.universalorlando.com/safetyinfo

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

Special assistance

* Denotes local charge.

Please note: One person must be 21 years or over in the room to check-in.

Please note: Water taxi not available for transportation to Universal’s Volcano Bay.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando and at Universal’s Volcano Bay water theme park. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark and Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Sapphire Falls Resort TM & © 2020 UCF Hotel Venture III. All Rights Reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3705)
  • Very good (1164)
  • Average (432)
  • Poor (192)
  • Terrible (149)
Image of the Tripadvisor rating Like staying at a PetSmart

Jul 29, 2021 jackv710

Asked for a high floor and got a room on the first floor. Worst night ever. Room wasn’t ready until 6 pm. Three rooms had little barking dogs and the owners went to the park. Had to call security twice, owners finally came back and barking ended a little after 10. Usually a great stay but not this time.
Image of the Tripadvisor rating Awesome stay at Sapphire Falls

Jul 28, 2021 snayton7

Was at Cabana Bay across the street and it was too packed. We got lucky and found two nights at Sapphire Falls and grabbed them. No line at check in, Angelo in front was very nice and helped us checking in to our room. He had a room ready for us and didn’t have to wait until 4pm. Hotel is very clean and lobby is very nice, good atmosphere. … Read more
Was at Cabana Bay across the street and it was too packed. We got lucky and found two nights at Sapphire Falls and grabbed them. No line at check in, Angelo in front was very nice and helped us checking in to our room. He had a room ready for us and didn’t have to wait until 4pm. Hotel is very clean and lobby is very nice, good atmosphere. I’m not sure why all the bad reviews. Our room was clean and had no issues, housekeeping didn’t come much but we kept our room clean. They had the Olympics stuff going on and the resort was lively. Yari also helped us out at night when I needed something. I would definitely stay here again. Read less
Image of the Tripadvisor rating 10 out of 10!!!

Jul 28, 2021 arrowchicksmom Tyler, Texas

The entire property was completely immaculate, spotless everywhere. The entire staff was super helpful and accommodating! We were met everyday with a smile! We had a fantastic stay! Will highly recommend to friends and family!
Image of the Tripadvisor rating Don’t send packages

Jul 27, 2021 tajhaye George Town, Grand Cayman

Nice and clean hotel with a friendly staff. Clean rooms with comfy beds and pillows. Well managed parking garage on site. Hotel is near all the restaurants, shopping, pharmacies, stores and gas stations that one could want or need. Do not send packages to the hotel, especially from Amazon. The hotel had difficulties locating packages AND they… Read more
Nice and clean hotel with a friendly staff. Clean rooms with comfy beds and pillows. Well managed parking garage on site. Hotel is near all the restaurants, shopping, pharmacies, stores and gas stations that one could want or need. Do not send packages to the hotel, especially from Amazon. The hotel had difficulties locating packages AND they charge per package and based on size. Luckily we had proof we were advised by staff that the hotel doesn’t charge and management waived the fees. Read less
Image of the Tripadvisor rating Insufficient Staff

Jul 27, 2021 Rob K Bristol, United States

The property was nice but seriously understaffed. Whether it was trying to get food/beverage service at the pool or in property restaurants, there were long delays in getting seated, ordering, and getting served with your order.