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Due to the recent White House announcement regarding US travel for fully vaccinated visitors from the 8th November, our Customer Service team may have wait times of up to 1 hour and 30 mins.
If you have a USA holiday and would like to rebook you can do so here.
Our sales team are available to support with new bookings as normal over the phone.
We all know and love those Disney classics - The Lion King, Finding Nemo, Cars, The Little Mermaid - and Disney's Art of Animation is where you'll find inspiration from each of them. From themed swimming pools to family suites with themed decor, there's something for everyone here. Be sure to check out The Big Blue Pool, complete with water jets and a play area for little ones. And after those busy days in the parks, order a pizza (or two!) to your room.
Amenities
Bar
Swimming Pool
Families
Theme Parks
Children's Playground
Close to Walt Disney World Resort
Babysitting service
Room Service
Safety Deposit Box
Wheelchair access
Laundry Service
Games Room
Where is it
In Disney's Hollywood Studios Resort area. Transfer time from airport: approx 30 minutes.
Hotel information
1,984 rooms and suites. All have air-conditioning, cable TV with Disney Channel, safe, mini-fridge, hairdryer, iron and board. Standard Rooms are located in The Little Mermaid section of the resort and feature either 1 king-size bed or 2 double beds, sleeping maximum 4 adults, plus one child under 3 in a cot.
Finding Nemo Family Suites, Cars Family Suites and The Lion King Family Suites all feature a microwave, kitchenette, coffee maker and 2 bathrooms. They sleep a maximum 6 guests, plus one child under 3 in a cot.
Use of the Walt Disney World Resort Transportation System is included in your stay. Self-parking available approx $15 including tax per night (payable locally, subject to change).
Landscape of Flavors (food court with 4 Disney-themed dining areas, and 5 quick-service counters, open for breakfast, lunch and dinner). The Drop Off Pool Bar. Pizza delivery service* (dinner and late night).
The Big Blue Pool (Finding Nemo inspired, zero-entry, and Schoolyard Sprayground with pop-up jets, and a themed playground). Cozy Cone Pool (Cars inspired, with life-sized models of Cars characters, and cone-shaped cabanas). Flippin' Fins Pool (The Little Mermaid inspired). Games arcade*. Playground. Jogging trail. Movies under the stars.
Disney-themed shop. Complimentary WiFi. Disney Skyliner Transportation to Epcot and Disney's Hollywood Studios. Disney bus transportation. Minnie Van service*. Laundry and dry-cleaning services*. Babysitting service*.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.
Minimum stay 5 nights at all times.
Maximum stay 21 nights.
* Denotes local charge.
At the present time, Walt Disney World are conducting a phased reopening of their resort hotels. You can find out more information at Disney’s Know Before You Go site
Eight family members were in 2 Finding Nemo suites. We really enjoyed the additional space, 2 bathrooms and “living room” seating in the suites. They were also nicely decorated.
Another outstanding feature of our stay began at check in. Kevin at the front desk was the epitome of outstanding customer service! He was so pleasant and courteous. He…
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Eight family members were in 2 Finding Nemo suites. We really enjoyed the additional space, 2 bathrooms and “living room” seating in the suites. They were also nicely decorated.
Another outstanding feature of our stay began at check in. Kevin at the front desk was the epitome of outstanding customer service! He was so pleasant and courteous. He also made sure that our suites were next door to each other and in a great location. Kevin got our vacation off to a magical start! Thank you.
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Just leaving the resort now
Oct 18, 2021johnbM3949YK
With all of the perks eroding away I sew no reason to stay at a Disney resort. They are eliminating magical express in two months to top it off. Everything must be reserved now. No housekeeping either unlike other luxury hotels.
I had a great time in the Magicap Kingdom but this resort is not worth it.
Did NOT feel safe!
Oct 12, 2021Aleisha523Warsaw, Indiana
Disney resorts do security checks, which we are normally fine with.
However, we are not okay with a man tapping on our door while we are showering and NOT saying who he is.
I had to get out of the shower to ask (through the door) who was there and what they wanted. I could not understand what he was saying and he finally said clearly that he was…
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Disney resorts do security checks, which we are normally fine with.
However, we are not okay with a man tapping on our door while we are showering and NOT saying who he is.
I had to get out of the shower to ask (through the door) who was there and what they wanted. I could not understand what he was saying and he finally said clearly that he was there for a security check I told him "no! not now" he said "I come back in an hour," I felt very uncomfortable with the whole situation.
He came back in an hour, with another man. That made me even more uncomfortable since it was a female that he had talked to earlier.
My husband answered the door and he told us we had to leave the room for him to check it. UMMM, I paid to be in this room? Why am I being told I have to leave it?
We walked out but I made my husband watch. The second man never went into the room so I am not sure why he was even there.
The very next day around the same time, my husband had just gotten out of the shower and I was in the bedroom shower, My husband heard our door open and a man talking to someone. He opened the bathroom door and yelled and the man left our room. If he had walked in a couple of minuted later I would have been in the bedroom undressed. My husband and I were both very upset! He called housekeeping and a lady that said she was the manager was trying to say that they were there for a security check. WHY? He had one the day before?
We talked to the manger at the front desk and he tried to give excuses for everything.
NO excuse for anyone coming into our room without knocking or permission!
I felt like the front desk manger was blowing off our concerns about out security.
I was actually debating filing a police report because these two men were constantly trying to talk to me in the hallways and the one man was always around our door.
I became scared for my safety and did nor feel like the resort cared.
The man was told by a different housekeeping manger not to talk to us anymore but he was still around the rest of the week.
I was actually putting chairs in front of door from that point on because I was so concerned.
They said that they did security checks every other day and housekeeping every other day so That someone would be in our room everyday for our 7 night stay.
However, they were trying to do security checks everyday but we only got housekeeping one day and it was the day before we checked out. We had to call for fresh towels and to have our trash done.
Also, there was one day that I knew they were in our room because we had two drawers pulled out. I NEVER leave drawers pulled out but I also had not even gotten anything out of those drawers that day so I knew someone had opened them.
My security should come before your policy and all I heard was it was their policy instead of them being concerned for my safety.
Had we not had this problem our trip and stay would have been perfect.
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5stars
Sep 15, 2021johnmyhrePortland, Oregon
We stayed here for 8 nights in little mermaid. The hotel is very well themed and all the staff were very nice.
I would like to give an extra applause to Rich at the front desk & Zach from housekeeping for their great service.
I would absolutely recommend this hotel especially for first time Disney guests.
Run do not stay here. Your hotel/resort should always matter
Sep 4, 2021Samira TUnited States
We only came because Animal Kingdom Lodge was close at the time. They have since opened. This place is nice on the outside but the inside. Bug roaches and oh my! The pest manager tells you well it’s Florida. Well this not professional. We never had any bugs on our previous stays at the other resort. Run don’t stay here.
Pool is nice swamp by…
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We only came because Animal Kingdom Lodge was close at the time. They have since opened. This place is nice on the outside but the inside. Bug roaches and oh my! The pest manager tells you well it’s Florida. Well this not professional. We never had any bugs on our previous stays at the other resort. Run don’t stay here.
Pool is nice swamp by kids and adults.
Arcade is nice swamped by kids and adults.
The food is horrible.
If we do return, it will be off property. The magic is also gone.
Poor Disney.
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Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
Great Trip!
