Impersonating a resort hotel
Oct 21, 2021 John P Reno, Nevada
No valet parking. You go across a dark lot to a dark parking garage, which you pay to park in unless you have a room key.
No personalized check in. The only employee at the front desk directed me to a kiosk. Forget about giving a floor or location preference: he said the room are already pre-programmed and not changeable. Lucky me, I got to be…
Read more
No valet parking. You go across a dark lot to a dark parking garage, which you pay to park in unless you have a room key.
No personalized check in. The only employee at the front desk directed me to a kiosk. Forget about giving a floor or location preference: he said the room are already pre-programmed and not changeable. Lucky me, I got to be across from the elevator.
No housekeeping service, at all, unless requested.
No coffee in the rooms unlike previous visits. Bring your money and wait in line at the downstairs Starbucks, which doesn't honor Starbucks rewards.
No food or drink service anymore at the pool, even by phone.
Restaurants, mostly closed. The top floor steakhouse was closed the 2 days we stayed.
So what are you paying for in the resort fee? The supervisor at the front desk said the wifi internet and pool. I could have lived without the wifi and used cell service instead, but you aren't given the choice. The supervisor refused to adjust this charge, even partially.
They will charge you $28.50 a night resort fee (even though the room card states $25. Our 2 night stay was $83.52 extra in fees and taxes alone.
I frequent Caesars properties, but not anymore. Not only are they saving money not hiring the extra help, but they're having you pay a ridiculous charge despite an absolute lack of service.
Read less
