Aston Waikiki Beach Hotel

Recently stayed at this hotel on our family vacation with our infant. Immediately noticed that room and hotel are not what is pictured on website. Rooms are much more dated. We were supposed to get a “special gift of Hawaii-made treats personally picked by the hotel’s general manager” with our premiere ocean view room as advertised on their website. Never received anything in room, called to inquire and told they no longer provide this. When inquired further, they relunctantly went into the back office and “magically” had some available. Questionable service. Crib was very old and very small for infant. No late checkout available. Other than that room was clean, good location. Wouldn’t stay here again. Read less

Great location but the room we had (partial ocean view) 902, looked tired and lacked the finishing we expected of the Aston chain. Small details, like the bed head was coming apart or the comfort (or lack) of the bed itself. Service was not a highlight either, we had to request to get our room made up and cleaned on 3 different occasions, as rooms were serviced very early in the morning. We left our room most days by 9am, missing the room being serviced and having to request it. We have stayed in several hotels in Waikiki and overall this was a disappointing stay. Read less

Great service in an amazing hotel directly across the street from Waikiki Beach. Great location and access to dining, bars and shopping. Staff was cheerful and. Dry helpful with verbal directions that Siri was lacking. Rooms are clean and comfortable with nice size flat screen TV’s. Great high tech security to access rooms, takes a mi item to figure out, but worth it. Great bar and restaurant in the hotel. When booking don’t forget to figure in the resort fees and valet parking. Read less

I came here for my first ever trip to Hawaii and I was so excited. We got in a little earlier than expected and the valet guys took our bags so that we could go find some cheaper parking on the street. When we came back to the hotel to check in we were told that our room wasn't ready and our ocean view room that we had booked may not be available. That they could only "request it" when assigning us rooms. Like really? I'm pretty sure as the front desk check in staff you can choose which room I get based on my booking. We let it go and went on our way onto the strip since our room wasn't ready yet. 3 hours later we come back and have to check in AGAIN to get our room keys. Finally get a room on the 24th floor but we're facing the Marriott. So partial ocean view. Definitely not what we booked. That was disappointment number one. Second disappointment. The bathroom was horrible!!! Imagine the bathrooms that you get at rest areas and put that in a hotel. That's how bad it was. And it was so small. Literally only one person could be in there at a time! The toilet paper holder broke too. And not to mention there was a makeup stain (I hope) on the towel. And I had just checked in! Ridiculous. On our third night there was a storm. The heater in our room would not work. If you turned it on it would only cool the room. Like really? We froze that night and somehow got some sleep. Overall. This was a horrible stay. The view was slightly decent from the balcony but other than that I'm staying far away from this hotel. Read less