DoubleTree by Hilton Los Angeles Downtown

Los Angeles, USA

Virgin rating

The hotel

Anywhere that greets you with freshly cooked chocolate chip cookies on arrival gets our vote! Modern in style with a relaxed ambience, this is ideal for those wanting to be within easy distance of all downtown attractions. Towering 21 stories above the city, there’s some great views to be had as well as plenty of home-from-home comforts. Eats and drinks can be found close by but don’t forget to try the hotel’s own Justice Urban Tavern, a gastro pub serving Asian-inspired Californian cuisine. Rendezvous Lounge is another fine place to relax with five flat screen TVs and a full bar. Happy hour is 4:00pm-7:00pm daily so why not indulge in a cocktail or two? Last but by no means least, we want to mention the half-acre Kyoto Gardens on the third floor terrace – boasting waterfalls, ponds and a skyline view of the city, it really does offer that all-important Zen experience.

Amenities

  • Bar
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In downtown’s Little Tokyo, 500 metres from an Amtrak station and a 10-minute walk from the Museum of Contemporary Art.

Hotel information

434 rooms and suites. All of which are air-conditioned with satellite TV, telephone, high-speed Internet access*, microwave, mini-fridge, tea/coffee maker, iPod docking station, safe, hairdryer, iron and board. Guest Rooms with 1 king-size bed or 2 queen-size beds, sleeps maximum 2 adults and 2 children.

Justice Urban Tavern (breakfast, lunch, dinner), Rendezvous Lounge. Rooftop Japanese garden. Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry-cleaning facilities*. 24-hour room service*. Self-parking $35, valet parking $40, plus tax per night (payable locally, subject to change).

*Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (904)
  • Very good (915)
  • Average (489)
  • Poor (207)
  • Terrible (142)
Image of the Tripadvisor rating Great staff, great food, comfortable bed

May 14, 2022 marri2022

I stayed here for business. Overall excellent experience. Everyone I encountered in terms of staff was excellent. Helpful, positive, and friendly. The bed was exceedingly comfortable, clean, and attractive in appearance. The food at the Justice restaurant was incredibly delicious and the wait staff very friendly and efficient especially… Read more
I stayed here for business. Overall excellent experience. Everyone I encountered in terms of staff was excellent. Helpful, positive, and friendly. The bed was exceedingly comfortable, clean, and attractive in appearance. The food at the Justice restaurant was incredibly delicious and the wait staff very friendly and efficient especially considering time constraints in that I had to eat and run. Only complaint is the hotel and bathrooms could use a little updating. Read less
Image of the Tripadvisor rating Average

May 9, 2022 Kenji0710 Singapore, Singapore

Nothing that is massively wrong but there isnt a very strong reason to rate it anove three stars. Room is decent sized but looked tired. Carpet is suspiciously dirty as the feet felt itchy when stepped onto it bared footed. The shower thou strong, the faucet is very rusty. latest check out accorded was 1pm or else it will be chargeable. It was a… Read more
Nothing that is massively wrong but there isnt a very strong reason to rate it anove three stars. Room is decent sized but looked tired. Carpet is suspiciously dirty as the feet felt itchy when stepped onto it bared footed. The shower thou strong, the faucet is very rusty. latest check out accorded was 1pm or else it will be chargeable. It was a Monday check out and i am a hiltons gold - thought a 3pm late check out request isnt that difficult seeing that the hotel doesnt have a long waiting line at the lobby whenever we were there. Read less
Image of the Tripadvisor rating Customer service and room was terrible!!!!

May 6, 2022 charine1970

From the time we checked in at 4pm it all went down hill. The customer service was terrible the front desk staff was rude and very unprofessional. I haven’t even mentioned the room. We traveled from New Jersey so of course we are tried. I go to use the restroom which was not even 5 by 6 room. The bathroom had hair in the toilet, there was no hook… Read more
From the time we checked in at 4pm it all went down hill. The customer service was terrible the front desk staff was rude and very unprofessional. I haven’t even mentioned the room. We traveled from New Jersey so of course we are tried. I go to use the restroom which was not even 5 by 6 room. The bathroom had hair in the toilet, there was no hook behind the door which you have to shut the door to be able to get in the shower. For $200 a night plus tax I expected more. Our room need to be vacuumed the bathroom walls look like there was a l leak I wish I could upload the pictures. I was not treated like some of the others customer that were in the check in line probably because I’m black. Read less
Image of the Tripadvisor rating Years of Excellent down the drain after the lack of hospitality at Doubletree Hilton Omaha

Apr 29, 2022 jcQ185JA

My review of the Doubletree Hilton in Omaha, was sadly lacking. in hospitality and more than that they were outright rude. With 10 being the hightest, I would give them a #1. First impressions matters. I made multiple calls and they reminded me more than once that even though they are Hilton they do not need to follow the rules. It was a very… Read more
My review of the Doubletree Hilton in Omaha, was sadly lacking. in hospitality and more than that they were outright rude. With 10 being the hightest, I would give them a #1. First impressions matters. I made multiple calls and they reminded me more than once that even though they are Hilton they do not need to follow the rules. It was a very easy fix and I would be not only doing this trip if healthier and I would decide how I could continue to travel. A one is the lowest but in all honesty, I go by the belief that we have a choice to make things better; teach people with Hospitality; and move forward in better ways for all. Read less
Image of the Tripadvisor rating Hilton can't control Parking personal and they acts. Even when you book with Hilton

Apr 26, 2022 martinez2019

Hilton can't control Parking personal and they acts. Even when you book with Hilton Valet parking was rude and aggressive, when I ask the hotel for the manager they stay that they can't control the parking personal is a different company. and the manager don't even come I ask "how can I leave my car whit them. if they rude and show don't care",… Read more
Hilton can't control Parking personal and they acts. Even when you book with Hilton Valet parking was rude and aggressive, when I ask the hotel for the manager they stay that they can't control the parking personal is a different company. and the manager don't even come I ask "how can I leave my car whit them. if they rude and show don't care", front persone stay in low voice "that's why is a diffentent company nad we can't control Read less