DoubleTree by Hilton Los Angeles Downtown

Terrible !! 😭 😞😔😟😣😫 Nightmare !! 😱😨😰😡😠😤 What do you think? Hilton Hotel seems unwilling to refund my money. I want to warn everyone about the terrible and indifferent service I experienced at the DoubleTree by Hilton in LA. I do not want anyone else to suffer as I have. In December 2023, filled with excitement, I booked a room at the hotel to celebrate the end of the year with my children. Despite the building being old and the accommodations unclean, I refrained from complaining because I did not want to ruin the precious memories with my children. However, upon checking out and trying to leave the self-parking lot, the machine indicated that my parking ticket was not paid, and I had to pay on the spot with my credit card to exit, as cars were lined up behind me. Believing that the hotel would refund the double charge, I paid without protest. Because, They clearly stated at checkout that my parking charges were fully paid and no further costs would be incurred. Once home, I immediately opened a claim with the Hilton Hotel. I engaged in numerous live chats, called customer service, and sent emails, providing them with all the required documents and a detailed statement, including bank transaction records and photos of both sides of the parking ticket. Yet, all I received were automated responses promising contact within 3-5 days but no mention of a refund. I have been subjected to months of wasted time, effort, and stress due to Hilton's negligent customer support. I no longer wish to patronize Hilton Hotels. They have turned my precious memories into a nightmare. More frustratingly, despite my repeated contact, the last representative told me to dispute the charge with my bank. Following Hilton’s advice, I filed a dispute, but the bank responded that it was Hilton's responsibility to issue the refund. However, Hilton Hotels is irresponsibly shirking its responsibility for refunds, pushing the burden onto customers and my bank with a lazy and irresponsible refund policy. I am planning to file a complaint with the consumer dispute committee as this may pose a legal issue. I did not want to do this as it is unpleasant and requires my time, but I have considered it in the hope that there will be no more victims like myself. Also, they continued to delay the refund, instructing me to go back to the original situation and repeat the same process. Oh my God, they keep making the same demands without refunding my double-charged parking fee. If this isn't an attempt to exhaust me into giving up on my refund, I cannot understand their motives. Is this how they intend to misappropriate customers' money? Before you consider staying at a Hilton hotel, think twice. The place is old, dirty, and the customer service is a mess. Share your experiences on social media and review platforms like Facebook, Instagram, Twitter, Google, Yelp, TripAdvisor, Expedia, and Hotels.com to ensure no one else has to endure what I have. Read less

Pros: Large room, big bath towels, quiet on inside, staff very nice and helpful, very quiet A/C and heat unit. Cons: service staff on strike beating drums and tambourines, blowing horns, and yelling slogans and playing loud music which started at 7:30 a.m. and ended at 5 p.m.(my room was on front side of building so I heard it all). At least strikers were nice and would allow guests to cross picket line with no problems. No remote for TV and had to call and get one (but it was provided promptly), coffee pot leaked when used, and restaurant was closed (so no room service either) due to strike. Read less

I booked here on the latter two nights of my trip to the Los Angeles area primarily based on proximity to Little Tokyo and price. The location is solid, convenient to public transportation routes and within good proximity to anything in the downtown core. Staff throughout the stay were warm and helpful and the cookies provided at check in were a nice treat. The room was solid but unspectacular although it was quite large for a downtown hotel. There was plenty of seating and I think this is one of the few hotels I've seen with a bedside table large enough to accomodate a seat. The room was clean enough and the beds and pillows were all very comfortable and supportive. The bathroom was small relative to the room and there were a number of cleanliness issues. The wallpaper near the baseboard closest to the shower was peeling and looked stained. The shower had mould growth in the vent on the ceiling as well as in the caulking. In addition to this, the shower curtain appeared to be stained and was yellow. At least the shower products were of solid quality (Crabtree & Evelyn) and were stored in bottles. The wifi was pretty slow and disconnected frequently with a weak signal to boot. It wasn't a terrible stay for the price I paid, but I probably wouldn't book here again unless it was the most viable from a price standpoint. Read less