Hollywood Roosevelt

We live in SD and visit LA often. Late June we decided to drive up for mothers/father's day and my wife's birthday. We stayed at the Roosevelt and will never stay anywhere else. Bill, the head of security was an ABSOLUTELY awesome guy that went (believe me) above and beyond by far, to make my son's stay perfect. As nice as staff was, and clean the rooms were, his attitude and personal attention are the main reason we are going to return, as well as recommend it to everybody we know. While the entire staff stood out as clean, friendly and knowledgeable, my hat certainly goes off to Bill and also Garick. Garick went so far out of his way to look for a watch I thought I had left there. Personally went up and searched the room for me. Thank you so much for being so accommodating, and I told you I smoked a lot Bill. Lol Read less

I went into my two night stay at the Roosevelt believing it was going to be 5 star. I mean, why would it not be booking a Cabana Suite at a Historic Hotel? I get we are in COVID-19 times, and particularly in Los Angeles there is a lot of care in how businesses are operating. I take all that into account as I think about my experience here. I teeter between 2-3 stars overall. Let me start by saying when you are paying roughly $700 per night for a room, regardless of size you are expecting overall property top notch service. I was there with my adult Niece and we were doing a girl time trip. Valet - Five star... the gentlemen that work out in Valet/Bell were the only outstanding part of our stay. Super friendly, very accommodating and really made an effort to get to know you. Front Desk... checking in, the guy who helped us seemed annoyed with us checking in at roughly 2:15PM. He kept saying check-in was not until 3. That is fine, but no need to repeat. He also covered their operating rules - only TWO people allowed in our suite (okay, but other rooms had way more than 2 people), no service unless we requested it, certain common areas closed, etc. He made a point of stating how clean their rooms are and their website covers how they take that seriously. I will say that the young man who helped us later when we got our keys was very friendly and kind. We dealt with him later and he was always gracious. Tropicana Bar while we waited for our room to be ready... drinks were delicious (Prickly Pear Margarita is where it's at!) and we had some yummy snacks - Truffle Fries and Cauliflower. Service was slow as molasses even though there was hardly anyone there (Thursday) at the pool or even at the bar. For our second round, I watched our drinks sit at the bar for 10 minutes and as I was going to get up to get them myself, a server saw me and brought them over. They added 18% service gratuity for our bill automatically. I was fine with that, although after the off-putting guy at the front desk I was starting to question my choice of stay. Cabana Suite - Room 108 - I go back and forth about this. The room was spacious and the private patio was super awesome. It had a private outdoor shower that ended up not working (get your stuff working for people dropping $$$ for these rooms) along with the fireplace that did not work. Y'all have been open a month at this point right? The room itself was lovely, although seating was minimal with one stool... one chair and a sofa. We could not find the remote for the sitting area TV until the next day when we found it under the curtains and we quickly sanitized it. There was confetti all over the floor in the sitting are as well and the patio so it was clear that the prior guest had a celebration of sorts. At that point we started worrying about the actual cleanliness of the room if these items had been overlooked. On day 2 in the afternoon... I went to grab the ironing board (be mindful it is a table top ironing board) I see this room key cover on the top shelf and think okay yet another housekeeping item overlooked and threw it away. As I grabbed the ironing board and look down there is a room key and another card with a bunch of white powder substance. Presumably cocaine or some other drug given the layout (of course we took a pic and I sent to my Hubby who is retired federal law for his thoughts). We called down for a manager who quickly came up with someone probably from security, then followed by someone who sterilized/cleaned it up. They were genuinely apologetic, I was conflicted. How clean was this room really --- and in COVID-19 times no less? Not to mention the drugs in the room from their prior guest I am guessing given the previously mentioned confetti/under the curtain smudged remote. They offered to take off my late check out (which I did not even use anyway) and $200 off my bill. Not impressed, but not worth the confrontation or interaction about something that is pretty disturbing on two fronts. For a $1400-ish 48 hours experience ... it fell very short. Read less