Sheraton Gateway Hotel Los Angeles Airport

Los Angeles, California

Virgin rating

Pool
Lobby
Lobby
King Guest Room
2 Queen Guest Room
Costero
Costero
Starbucks
Buffet
Brasserie
Costero
Fitness Centre
Pool
Lobby
Lobby
King Guest Room
2 Queen Guest Room
Costero
Costero
Starbucks
Buffet
Brasserie
Costero
Fitness Centre

The hotel

Convenience meets style at the Sheraton Gateway Los Angeles. Located less than a mile from LAX, modern amenities, comfortable surroundings and complimentary 24-hour shuttles to and from airport terminals help to minimise stress and maximise relaxation. Take some time to bask in the California sunshine at the outdoor pool, keep up with your regime at the fitness centre, or enjoy the in-house dining options, including 24-hour room service. The ideal base for LAX, and for enjoying all that Los Angeles has to offer.

Amenities

Where is it

Located less than 1 mile from Los AngelesInternational Airport LAX, with complimentary 24-hour shuttles to and from theterminals. Minutes away from SoFi stadium. 

Hotel information

All roomsfeature complimentary standard WiFi, optional high-speed WiFi, flat-screen TV, USBoutlets, bottled water*, in-room safe*, hairdryer, robe, mini-refrigerator,chair, desk, and iron and ironing board. 

Double King Bed rooms feature 1 x king-sized bed, sleeping a maximum of 3 adults. 

Double 2 Queen Bed rooms feature 2 x queen-sized beds, sleeping maximum 4 adults.

Costero Bar (creative California cuisine for lunch and dinner. Al fresco dining available. HDTVs featuring inside featuring live sports). Caster Bistro (open for dinner with fresh, flavourful dishes including shareable plates and vegetarian / vegan options). Brasserie (pool views, breakfast, lunch, dinner, buffet or a la carte options). Starbucks®.

Fitness centre. Outdoor pool with towels provided. Gift shop.

24-hour room service*. Laundry and dry cleaning service*. Convenience store. Valet parking*. Complimentary 24-hour shuttle service to and from LAX terminals.  

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (868)
  • Very good (546)
  • Average (229)
  • Poor (109)
  • Terrible (175)
Image of the Tripadvisor rating Mediocre

Apr 6, 2024 Bw2023 Seattle, Washington

Pictures are misleading. The rooms are extremely dated and suites awkwardly situated. The first room we were assigned as an upgrade had an extreme, overpowering perfume smell. We requested a new room, which was accommodated. It was no longer an upgrade, but the standard room was much nicer, newer carpet, etc, with only a slight perfume smell.… Read more
Pictures are misleading. The rooms are extremely dated and suites awkwardly situated. The first room we were assigned as an upgrade had an extreme, overpowering perfume smell. We requested a new room, which was accommodated. It was no longer an upgrade, but the standard room was much nicer, newer carpet, etc, with only a slight perfume smell. There is an airport shuttle that runs without need to request. We had to wait about 45 minutes, as the first shuttle drove by without stopping (as we tried to waive down- pretty sure we made eye contact). Weston and other hotels drove by 2-3 times while we waited for next shuttle. We tried calling the front desk after the first shuttle flew by and they were annoyed at our call and said there would be another shuttle. No lounge for elites. Read less
Image of the Tripadvisor rating I Wish I Could Leave

Mar 31, 2024 Jose Mari T

We have been here about 24 hours and, unfortunately, we are captive guests for 8 more nights as our daughter has a dance event going on in this hotel. Apart from the bell hop who helped us with luggages yesterday, every other staff we have encountered seems to be dismissive, rude, or seemed they would rather be somewhere else. Truly, I do not… Read more
We have been here about 24 hours and, unfortunately, we are captive guests for 8 more nights as our daughter has a dance event going on in this hotel. Apart from the bell hop who helped us with luggages yesterday, every other staff we have encountered seems to be dismissive, rude, or seemed they would rather be somewhere else. Truly, I do not think they should be in the hospitality industry. We are at the tail end of our 2 week trip and this is our third hotel on this trip. The Hiltons we have stayed at in this trip has been amazing compared to this Sheraton. Housekeeping never came by the whole day after our first night and we had to call the front desk to request for towel change, amenity replacement and trash to be taken out. As I fall in line by the front desk yesterday, I observe and watched how they speak with other guest, wondering if its just me getting this treatment, but it seemed it is the work culture in this hotel. We have stayed at many other Marriott Bonvoy branded hotels which we raved about. This Sheraton though has been a horrendous experience over the past 24 hours and our family truly dread the next 8 night. Read less
Image of the Tripadvisor rating Stay somewhere else

Mar 29, 2024 Matthew J

I would recommend that you stay some where else. The hotel staff is very rude and dismissive of you. The shuttle bus from the airport is very slow and we watched as other hotel shuttle buses pass 3-4 times before the Sheraton shuttle arrived. I called to see where the bus was and the staff person said "it will be there soon" and then promptly… Read more
I would recommend that you stay some where else. The hotel staff is very rude and dismissive of you. The shuttle bus from the airport is very slow and we watched as other hotel shuttle buses pass 3-4 times before the Sheraton shuttle arrived. I called to see where the bus was and the staff person said "it will be there soon" and then promptly hung up. The hotel check-in was frustrating and we were told that our rooms were not ready despite it being 3:00 PM and check in was at 2:00 PM. The Manager, Rosa, was dismissive and said to wait in the lobby like everyone else. She abruptly ended the conversation and called the next guest before I could say anything else. Further, the room was is disrepair. I had lights hanging from the ceiling and the AC unite was very loud. Plus, I had black fuzz all over the sheets when I pulled the bed covers back. Fast forward to a month later, and I got a charge for $87 on my credit card for eating at the Bar. I have called three times to get an answer as to why I was charged. Each time, I am told I need to talk to accounting. Accounting has never returned my call and I am now having to dispute the credit card charge. Staying at this hotel is like a nightmare that will never end. I really want to be done with this place, but it seems to keep wanting to haunt me. Read less
Image of the Tripadvisor rating Stay somewhere else

Mar 20, 2024 Bluenose934 Newton, Massachusetts

We stayed 2 nights. One on the way from Boston to Hawaii and one on the back. Our first night’s stay demonstrated to us that their customer service commitment was nil. We weren’t given any info about Wi-Fi in the room. When we called, they gave us the Wi-Fi name that asked for our room # and last name. Didn’t work. Went back down to the desk, they… Read more
We stayed 2 nights. One on the way from Boston to Hawaii and one on the back. Our first night’s stay demonstrated to us that their customer service commitment was nil. We weren’t given any info about Wi-Fi in the room. When we called, they gave us the Wi-Fi name that asked for our room # and last name. Didn’t work. Went back down to the desk, they told us how to sign in using a code. Tried it in the lobby - didn’t work. Went back to the desk- the lobby has its own sign in. And for all these interactions the desk staff approach to providing information was reluctant if not dour. I believe they are probably overworked and underpaid. Other problems - only decaf in the room - coming back from Hawaii, the 24/7 shuttle from the airport never came- we waited 40 minutes at 1 in the morning. Several calls to the hotel did no good. - had a difficult time getting guaranteed late arrival, which was necessary due to the lateness of our flight Bottom line - the staff does not try to be helpful. I have to believe this is on management. Read less
Image of the Tripadvisor rating Nice stay and Best sleep

Mar 16, 2024 Izzy L Melbourne, Australia

I had stayed here twice, love the location and the space of the lobby (easy to wait around for flight without getting to the airport) Both time have the best sleep, really hope to know what brand their mattress is and what model. I wasn't too tire both time but always wake up feeling weightless and well rested, didn't get that experience in any… Read more
I had stayed here twice, love the location and the space of the lobby (easy to wait around for flight without getting to the airport) Both time have the best sleep, really hope to know what brand their mattress is and what model. I wasn't too tire both time but always wake up feeling weightless and well rested, didn't get that experience in any other good hotel .... I would recommend. If anyone know what their mattress is, PLEASE do tell Read less