Westin Mission Hills Resort & Spa

Palm Springs, USA

The hotel

Surrounded by landscaped courtyards and extensive waterways, the AAA 4-Diamond Westin Mission Hills is truly an oasis in the desert. As well as elegant, oversized guest rooms featuring Westin's signature Heavenly Beds and Baths, there is a world-class spa and two championship golf courses to take advantage of. Cool off in one of three freeform swimming pools, one of which features a 75ft water slide. There are also plenty of dining options, including the Pinzimini Restaurant or Season's Grill for seafood, steak and chicken.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Free Parking
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre

Where is it

Set in 360 acres, within legendary Rancho Mirage community.

Hotel information

512 rooms and suites located in 16 pavilions on 2 floors. All with with private balcony or patio, air-conditioning, TV with pay films, WiFi*, alarm/clock radio, telephone, tea/coffee maker, mini-bar, safe, iron and board, hairdryer, Westin Heavenly Beds and Westin Heavenly Baths. Traditional Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Guestroom with views of the resort landscapes, sleeping maximum 4 adults.

Resort Suites have a separate living area and 1 king-size bed, sleeping maximum 4 adults.

Season's Grill. Pinzimini Restaurant, Fireside Lounge, Las Brisas Café and Caliente, Mission Hills Market & Cafe, Dilbert’s Diner & Take Out (American, with pizza, tacos and salads). 3 swimming pools, 1 with 75ft slide, 1 pool adults only, whirlpool. World-class spa* and WestinWORKOUT® Gym. 2 Championship golf courses, tennis, bike rentals*. Salon services*. Westin Kid's Club*. 24-hour room service*. WiFi*. Self-parking. Valet parking $7 plus tax per day (payable locally, subject to change).

This hotel has resort fees that are included in the room rate (subject to change)

Resort fee includes: - Unlimited in room high speed internet access -Two Daily One Hour Bike Rentals - Shuttle to Auga Caliente Casino (2 guests) - Access to Little Links Miniature golf course (up to 4 guests) - Access to Pete Dye Golf Practice facility - Golf bag storage at Pete Dye Clubhouse (2 bags) - Shuttle to Gary Player Golf Course - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Please note: Resort fee waived for Virgin Holidays guests (subject to change).

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1165)
  • Very good (862)
  • Average (436)
  • Poor (236)
  • Terrible (146)
Image of the Tripadvisor rating Spring Break 2021

Apr 14, 2021 ericgP9052FW

We stayed at the hotel for spring break, we expected limited services and other impacts due to covid-19, we were correct but the kids still enjoyed being in the pool. The limited number of staff did the best they could given the circumstances, with the exception of the front desk and management. It would be helpful if the management and… Read more
We stayed at the hotel for spring break, we expected limited services and other impacts due to covid-19, we were correct but the kids still enjoyed being in the pool. The limited number of staff did the best they could given the circumstances, with the exception of the front desk and management. It would be helpful if the management and front desk team were more transparent about what to expect when you check into the hotel, even if the answer is an honest, I don't know. The kids enjoyed being in the adult pool, they wouldn't go into the big pool because they said it was disgusting. There is no housekeeping, but there are large bags of garbage and dirty laundry that sit in the hallways 24/7. The rooms and pool area are tired and worn, even if they were maintained clean, which they are not. The hotel buildings, grounds and pool were very dirty. Are we in Florida? Majority of guests are not wearing masks in public places, many staff not wearing masks? The staff are very nice and accommodating, other than the front desk and management. It became comical that neither the front desk nor general manager would admit anything was "off." Sure, there's a little riot in the cafe because people are waiting 2 hours for eggs, there's no food or staff. Will you help me find another breakfast location? Sorry, I don't know anything else around here. 90 minutes later, a very cold breakfast, wrong food, overcharged because they did apply our vouchers, I felt like I was begging the General Manager for credit. Feel terrible about the great staff that are working around the clock. The hotel should close the restaurants until they're staffed and focus on keeping the property clean. People will understand and adapt, but nickel and diming customers for poor service will never work out well. Kids had a great time and the staff was super nice. Read less
Image of the Tripadvisor rating Disappointing

Apr 12, 2021 jamie1099

When we arrived at 4:15pm, our room was not ready (even though check in time said 4pm). We went to the pool and waited which was nice although after a long day of traveling, we wanted to shower, get cleaned up and eat. I received a text around 5:30pm that we could now check in. We did so, put our bags in the room and went to dinner at Pinzimini,… Read more
When we arrived at 4:15pm, our room was not ready (even though check in time said 4pm). We went to the pool and waited which was nice although after a long day of traveling, we wanted to shower, get cleaned up and eat. I received a text around 5:30pm that we could now check in. We did so, put our bags in the room and went to dinner at Pinzimini, which was delicious. When we returned to our room around 7:30pm I started to notice how unclean our room was: 2 half drank water bottles in the cabinet (and no new ones), only decaf coffee was provided, a brown substance (hoping it was chocolate) smeared on the headboard, a dirty q-tip on the bathroom floor, and trash next to and behind the toilet (a tampon wrapper, and clothing tags), and no bar soap to wash our hands. I called the front desk to report the lack of cleanliness of our room (especially after having to wait an additional hour and a half to check into it - and hello COVID), and they apologized and assured me they would send housekeeping over. Housekeeping arrived around 9pm and apologized for what they missed and cleaned everything up. In addition, our bathroom light switch was broken and would not turn off - ever. I was expecting more from this caliber of hotel and was sorely disappointed at the quality of our room. I will say, the staff were delightful, especially at the restaurant, and the grounds were beautifully maintained (except for the mounds of trash bags left in our hallway), with lots of wildlife around; however, this room should have never been given to us like that. Read less
Image of the Tripadvisor rating It's gone to the dogs!

Apr 6, 2021 Jolyn M Thousand Oaks, California

The hotel itself could be a fantastic hotel. It is very tired looking....I heard that they are starting a remodel...it is needed....the service was the worst. I understand in Covid times how hotels are doing things differently...but, this hotel was very wish washy in how they carried things out.....for instance...there was no way that they would… Read more
The hotel itself could be a fantastic hotel. It is very tired looking....I heard that they are starting a remodel...it is needed....the service was the worst. I understand in Covid times how hotels are doing things differently...but, this hotel was very wish washy in how they carried things out.....for instance...there was no way that they would clean your room....even though the hotel tv said that if you requested it, they would do it. My family had executive suites....we needed the sofa bed. the first night I looked for sheets, pillows and blankets...when I called and (after waiting 20 minutes for the call to be answered) I was told that they only had sheets. Because of Covid, they didn't have the staff.!! It was Easter/Spring Break....why don't you get the staff? The hotel was sold out...you should have the staff to do the laundry. Because that is why they couldn't give us the pillows, blankets etc...the staff didn't have time to wash them....Why? they weren't cleaning the room....when I requested the sheets...it took over an hour to arrive...my son requested a port a crib....it arrived the NEXT MORNING! Why again? For this inconvenience they offered $50 off the stay....that's not even half enough...plus, they said they'd have garbage bags...none in my room...they said they'd deliver more towels...never came...they offered more soap and shampoo...never arrived...they never came through on anything... At the pool on Saturday...it was crazy! Spring Break gone wild...my daughter talked to the manager who was walking around...when she complained how crowded it was in these covid times...he said " they seem to be all having fun".. They didn't have enough lounge chairs...we sat on the grass...When my daughter brought up our room concerns to the manager...talking about the sofa bed, towels etc....he said "are they really needed?" What kind of condescending answer is that? of course they are needed...and we paid a good price for it. They offered the $50 off...it should have been much more. Also at the pool....as you walk in....no dogs allowed signs...there were so many dogs at the pool...one threw up right in front of me...I heard a lady say she wanted to put her dog in the pool...another manager said...I guess the rules changed? This hotel could be nice, it has a great lay out....they charge like it's a luxury hotel....it's not....theyve let it go to the dogs and don't seem to care what the actual hotel guests think. Read less
Image of the Tripadvisor rating Lost Me

Apr 4, 2021 doc_skid Glendale, California

After years of staying here and the property being a long standing tradition for our family I cannot recommend this hotel any more. I am a Lifetime Platinum member and despite COVID will make Titanium this year. As for the COVID protocols enforcement.... mostly non-existent. I get it by the pool in your group or dining. Wandering around,… Read more
After years of staying here and the property being a long standing tradition for our family I cannot recommend this hotel any more. I am a Lifetime Platinum member and despite COVID will make Titanium this year. As for the COVID protocols enforcement.... mostly non-existent. I get it by the pool in your group or dining. Wandering around, standing in line at the coffee shop, Playing games in the game room. Freaking wear a mask. We have stayed a couple of times now during the pandemic and gave the property a lot of slack due to the pandemic and our love of the place in the past. Some of the staff are trying, especially the pool food service folks and the cart drivers on the grounds but the rest of the property is a mess. Strewn throughout the property are trash cans overfilled,. We had one of these outside our room on check in. Despite asking them to empty and remove these horrible looking and smelling plastic cans.... ours remained overflowing up until we checked out 3 days later. We called to complain because large roaches were in our room and undoubtably causing the roaches. We asked 5 times to have them removed and emptied and nothing. The rooms are very due for an update and this is not happening soon enough. Even the towels are aging poorly... Paint chipping off walls, Doors that stick, and cigarette butts all over. On check in I asked about the continental breakfast and was told we would have this as our platinum amenity. On arrival at the restaurant, no continental options. No vegetarian options. Not Westin. For what we spend on stays here on the desert, you can do much better. Read less
Image of the Tripadvisor rating NEVER STAY HERE!!!

Apr 1, 2021 ethanglucroft

NEVER STAY HERE!!!! As a frequent Marriott visitor, I am appalled by the condition of this hotel. The rooms are disgusting, hair on the floor, crusted food on the phone, dirt on the glass table and more!! On top of this we waited over an hour and a half after check in time for our room and they ran out of roll away beds even though we requested it… Read more
NEVER STAY HERE!!!! As a frequent Marriott visitor, I am appalled by the condition of this hotel. The rooms are disgusting, hair on the floor, crusted food on the phone, dirt on the glass table and more!! On top of this we waited over an hour and a half after check in time for our room and they ran out of roll away beds even though we requested it earlier. But that's not the worst part, we were LIED to by the staff on MULTIPLE occasions. Regarding the status of the room and even who the manager was. I am absolutely appalled, I am never stating here again and I am calling the health department!! Read less