Westin Mission Hills Resort & Spa

Palm Springs, USA

The hotel

Surrounded by landscaped courtyards and extensive waterways, the AAA 4-Diamond Westin Mission Hills is truly an oasis in the desert. As well as elegant, oversized guest rooms featuring Westin's signature Heavenly Beds and Baths, there is a world-class spa and two championship golf courses to take advantage of. Cool off in one of three freeform swimming pools, one of which features a 75ft water slide. There are also plenty of dining options, including the Pinzimini Restaurant or Season's Grill for seafood, steak and chicken.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Free Parking
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre

Where is it

Set in 360 acres, within legendary Rancho Mirage community.

Hotel information

512 rooms and suites located in 16 pavilions on 2 floors. All with with private balcony or patio, air-conditioning, TV with pay films, WiFi*, alarm/clock radio, telephone, tea/coffee maker, mini-bar, safe, iron and board, hairdryer, Westin Heavenly Beds and Westin Heavenly Baths. Traditional Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Guestroom with views of the resort landscapes, sleeping maximum 4 adults.

Resort Suites have a separate living area and 1 king-size bed, sleeping maximum 4 adults.

Season's Grill. Pinzimini Restaurant, Fireside Lounge, Las Brisas Café and Caliente, Mission Hills Market & Cafe, Dilbert’s Diner & Take Out (American, with pizza, tacos and salads). 3 swimming pools, 1 with 75ft slide, 1 pool adults only, whirlpool. World-class spa* and WestinWORKOUT® Gym. 2 Championship golf courses, tennis, bike rentals*. Salon services*. Westin Kid's Club*. 24-hour room service*. WiFi*. Self-parking. Valet parking $7 plus tax per day (payable locally, subject to change).

This hotel has resort fees that are included in the room rate (subject to change)

Resort fee includes: - Unlimited in room high speed internet access -Two Daily One Hour Bike Rentals - Shuttle to Auga Caliente Casino (2 guests) - Access to Little Links Miniature golf course (up to 4 guests) - Access to Pete Dye Golf Practice facility - Golf bag storage at Pete Dye Clubhouse (2 bags) - Shuttle to Gary Player Golf Course - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

Please note: Resort fee waived for Virgin Holidays guests (subject to change).

Rating summary

Traveller rating

  • Excellent (1)
  • Very good (0)
  • Average (0)
  • Poor (1)
  • Terrible (1)
Image of the Tripadvisor rating One of the worst customer relation for a luxury hotel.

Jan 13, 2022 Drtwij Los Angeles

My son left his toy bunny on our stay. We called the hotel to have it mailed to us. The toy was found but the lack of coordination and communication between the staff was so frustrating. Even after 6 days, they still have not mail it. Each time we called, the same receptionist name Karen will ask for our address and phone no. again and again!! The… Read more
My son left his toy bunny on our stay. We called the hotel to have it mailed to us. The toy was found but the lack of coordination and communication between the staff was so frustrating. Even after 6 days, they still have not mail it. Each time we called, the same receptionist name Karen will ask for our address and phone no. again and again!! The 5th time she ask for our information again, my husband was so mad and her excuse was that the computer was not working. Unbelievable! If another receptionist other than Karen pick up our call, he/she will have no idea what lost item we are talking about and will have us call them back after they check with the security. They never do call us back, even if we waited a day or more and we were then forced to call again. This frustrating process kept on repeating for 6 days. Exasperating experience dealing with such atrocious customer relation. Read less
Image of the Tripadvisor rating Awesome stay!

Dec 31, 2021 jaybo272017

James was the best check in artist. He truly made our vacation awesome! We got the best room with the best view. I love how the resort has everything you need. We played the bowling which was really fun. Walmart and Costco is also closeby. James really explained everything well! I really loved the customer service aspect here. My room was… Read more
James was the best check in artist. He truly made our vacation awesome! We got the best room with the best view. I love how the resort has everything you need. We played the bowling which was really fun. Walmart and Costco is also closeby. James really explained everything well! I really loved the customer service aspect here. My room was immaculately clean as well! Our housekeeper with the glasses was also very nice (I didn’t get her name). She gave us extra towels right away upon request. 10/10 stars would recommend! Read less
Image of the Tripadvisor rating Disappointing

Dec 11, 2021 658lyl Monterey, California

I have stayed at this resort several times before and always had a good experience. This time was different. We went there to spend my birthday and i wished we didn’t. We checked in and when I opened the refrigerator there was a foul odor. There was stale food left in the refrigerator. I called the front desk and the front desk staff merely said… Read more
I have stayed at this resort several times before and always had a good experience. This time was different. We went there to spend my birthday and i wished we didn’t. We checked in and when I opened the refrigerator there was a foul odor. There was stale food left in the refrigerator. I called the front desk and the front desk staff merely said she was sorry. I had to clean the whole room with the Clorox wipes that I brought with me. I can’t believe a Westin resort has a subpar cleaning system. Westin advertises their meticulous cleaning but I guess that’s just advertisement. Even without this pandemic, not cleaning the refrigerator is unacceptable. It was disgusting. Read less