Hotel Citizen

Sacramento, USA

The hotel

Combining 20th century grace with 21st century technology, the Citizen Hotel offers guests a luxurious urban retreat in to the heart of downtown Sacramento. Although there are plenty of restaurants in the immediate vicinity, the hotel’s own Grange Restaurant is highly recommended, utilising local cuisine to produce a superb range of dishes. There’s also Scandal, one of the city’s finest bars with culinary cocktails to tempt you and Californian-inspired wines, ports and liqueurs.

Amenities

  • Bar
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Close to City Centre
  • Restaurant

Where is it

Centrally located, just minutes from California State Capitol, historic Old Sacramento and a wide range of museums, shops, restaurants and nightlife.

Hotel information

198 rooms and suites on 14 floors in 1 building. All with air-conditioning, HD LCD TV, telephone, high-speed Internet access*, CD player, iPod docking station, alarm/clock radio, mini-bar, tea/coffee maker, safety deposit box, hairdryer, bathrobes, iron and board. Deluxe Rooms have either 1 king-size or 2 queen-size beds, sleeping max 2 adults and 1 child.

Grange Restaurant & Bar (locally sourced cuisine in a sophisticated atmosphere). Fitness centre. Room service* (6.30am-11.00pm). Complimentary Internet access in public areas. Concierge services. Laundry/dry-cleaning service*. Business centre. Valet parking $28 per day (payable locally, subject to change).

*Denotes local charge.

100% non-smoking hotel.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (503)
  • Very good (344)
  • Average (114)
  • Poor (42)
  • Terrible (29)
Image of the Tripadvisor rating Pandemic brought occupancy down to the level the staff can handle

Aug 3, 2020 TheOpsDoctor Springboro, Ohio

This was our second time staying here. The experience was better than the first. It began with an upgrade to a suite. The suite was comfortable except the really high step over to get into the shower - like 2 to 2.5 feet. The staff were pleasant and it was so nice to not have the pesky valet's. The facility seems ready for a refurb. The… Read more
This was our second time staying here. The experience was better than the first. It began with an upgrade to a suite. The suite was comfortable except the really high step over to get into the shower - like 2 to 2.5 feet. The staff were pleasant and it was so nice to not have the pesky valet's. The facility seems ready for a refurb. The wall paper was starting to peel at the seems and the mattress had a pronounced sag. Even so, we slept great. The park across from the hotel is loaded with sketchy characters, but they never bothered us. Also, the hotel is keeping the front door locked now and only opening it for guests. Read less
Image of the Tripadvisor rating Great staff, great room, a little overpriced

Jul 18, 2020 TravelingMerm Monrovia, California

This hotel had a lot of vintage charm to it...felt very historical. It’s in a good location in terms of accessing tourist activities, but it’s in a very busy area and was super noisy at all hours (loud traffic noises and people walking downtown). There were many protests going on as well. In the park, they had set up several large speakers and… Read more
This hotel had a lot of vintage charm to it...felt very historical. It’s in a good location in terms of accessing tourist activities, but it’s in a very busy area and was super noisy at all hours (loud traffic noises and people walking downtown). There were many protests going on as well. In the park, they had set up several large speakers and were yelling into microphones for two days and well into the night (until like 11pm one night). Definitely not the hotel’s fault, but they should really be aware of what’s going on in the immediate area and warn their guests given the price of this hotel. The staff were extremely friendly and helpful. Bc of Covid, food options were limited and the rooms don’t have microwaves, but anything you buy to eat, they will heat up for you. The bathroom and room itself were spotless! And HUGE! Even had room in the bathtub for soaking! But the plug didn’t work :( The room had a fridge and coffeemaker, but no microwave. Beds were super comfortable and had charging ports in convenient locations. Also had streaming options on the TV which is always a great touch nowadays! There is no parking. You either have to park in metered parking out on the street or in one of the nearby garages which charge exorbitant fees (but that’s very standard for a California city). Given the price of this hotel, they really should offer some kind of parking incentive. I think my parking came out to be almost $30 total - and we only stayed for one night! The views are really nice - you can see the capital building and a nice park. But unfortunately there were many homeless people sleeping in the park and out on the sidewalks. I was approached repeatedly when walking from the hotel to parking and to Old Town and I felt unsafe. Giving 4 stars for the parking and the noise. Otherwise was a great stay! Read less
Image of the Tripadvisor rating Nightmare! Not worth the money

May 23, 2020 ngouax

We booked 1 night here to relax and get a good night sleep. When we went to the room and used the bathroom everytime we flushed the toilet water from behind the toilet will leak and splash to the bathroom floor. I did call front desk and they moved us to a different room. The room that they moved us to was a huge mistake. Down the hall from our… Read more
We booked 1 night here to relax and get a good night sleep. When we went to the room and used the bathroom everytime we flushed the toilet water from behind the toilet will leak and splash to the bathroom floor. I did call front desk and they moved us to a different room. The room that they moved us to was a huge mistake. Down the hall from our room there was 2 families with kids. There Kids was out in the hall in the middle of the night horsing around knocking on other peoples door and constantly slamming there doors back and forth making it very uncomfortable to relax. The parents was no where to be found. I called front desk 2 times to address the issue but front desk did not resolve the problem. My husband even went down to the front desk in the morning because it started again in the morning but nothing was resolve. I paid $166.92 to stay at this hotel and i felt like i was staying at a motel 6. I am very disappointment how front desk didn't do anything about this. We stay at marriott hotels all the time and this is by far the worst experience. I want a refund for this restless uncomfortable nightmare stay. You think you pay a good amount of money to get a quiet relaxing good night sleep but this stay was a nightmare. I'm so mad and disappointed on how this hotel handle it and Marriott needs to make this right. Read less
Image of the Tripadvisor rating Hosted Event at The Scandal Lounge

Mar 27, 2020 Tanyasilch

We hosted an event for our work colleagues at the Scandal Lounge and it was quite lovely! From the early planning stage to execution everything went really well! Amy, the Catering Sales Manager, was really helpful in planning and gave great ideas and always checked in if we needed extra help. The hotel is beautiful and the lounge where we had our… Read more
We hosted an event for our work colleagues at the Scandal Lounge and it was quite lovely! From the early planning stage to execution everything went really well! Amy, the Catering Sales Manager, was really helpful in planning and gave great ideas and always checked in if we needed extra help. The hotel is beautiful and the lounge where we had our event was exquisite, with the many beautiful book cases and art work! Everything was set up nicely and the bar area and staff were very friendly and accommodating. The day of coordinator, Emily, was great-she checked in with us multiple times and had signage for our party in many locations. The food was delicious and the atmosphere of the entire venue made our event a hit! We are very excited to be hosting many more events-thank you! Read less
Image of the Tripadvisor rating Fantastic

Mar 22, 2020 JesOrzco12 Knoxville, Tennessee

Awesome location, great staff, walking distance to the action, and great old boutique hotel. The staff were excellent and I couldn't say enough about the young lady that helped me mail out some packages. Top class.