Hotel Citizen

Sacramento, USA

The hotel

Combining 20th century grace with 21st century technology, the Citizen Hotel offers guests a luxurious urban retreat in to the heart of downtown Sacramento. Although there are plenty of restaurants in the immediate vicinity, the hotel’s own Grange Restaurant is highly recommended, utilising local cuisine to produce a superb range of dishes. There’s also Scandal, one of the city’s finest bars with culinary cocktails to tempt you and Californian-inspired wines, ports and liqueurs.

Amenities

  • Bar
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Close to City Centre
  • Restaurant

Where is it

Centrally located, just minutes from California State Capitol, historic Old Sacramento and a wide range of museums, shops, restaurants and nightlife.

Hotel information

198 rooms and suites on 14 floors in 1 building. All with air-conditioning, HD LCD TV, telephone, high-speed Internet access*, CD player, iPod docking station, alarm/clock radio, mini-bar, tea/coffee maker, safety deposit box, hairdryer, bathrobes, iron and board. Deluxe Rooms have either 1 king-size or 2 queen-size beds, sleeping max 2 adults and 1 child.

Grange Restaurant & Bar (locally sourced cuisine in a sophisticated atmosphere). Fitness centre. Room service* (6.30am-11.00pm). Complimentary Internet access in public areas. Concierge services. Laundry/dry-cleaning service*. Business centre. Valet parking $28 per day (payable locally, subject to change).

*Denotes local charge.

100% non-smoking hotel.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (504)
  • Very good (343)
  • Average (114)
  • Poor (43)
  • Terrible (30)
Image of the Tripadvisor rating Location feels very unsafe

Oct 3, 2020 michaelD3381QE

As some other reviewers have mentioned there is a large homeless camp in the park 30 feet from the hotel entrance and between you and the city run parking deck you have to park in. Drug addicts and homeless panhandlers completely surround the hotel. Other reviewers saying the hotel has no control are wrong. Businesses like this one in the city… Read more
As some other reviewers have mentioned there is a large homeless camp in the park 30 feet from the hotel entrance and between you and the city run parking deck you have to park in. Drug addicts and homeless panhandlers completely surround the hotel. Other reviewers saying the hotel has no control are wrong. Businesses like this one in the city should be demanding the local government do something about this. The rooms are very small on top of being essentially trapped inside the hotel to avoid the drug addict circus outside makes for a very claustrophobic stay. Read less
Image of the Tripadvisor rating If I could give zero I would

Sep 24, 2020 TravelLite23 California

Cute hotel but the parking is a nightmare. On the website it states hassle free parking, valet services and onsite parking. ALL FALSE. They don’t advertise or tell you that due to COVID there is no valet. So they tell you to park a block up the street in the city hall parking structure, which they don’t validate, or take your chances on the… Read more
Cute hotel but the parking is a nightmare. On the website it states hassle free parking, valet services and onsite parking. ALL FALSE. They don’t advertise or tell you that due to COVID there is no valet. So they tell you to park a block up the street in the city hall parking structure, which they don’t validate, or take your chances on the street at a meter. Also they are not in control of the parking structure, which we found out the hard way. My family left for dinner and when we returned we couldn’t get back into the parking structure because for whatever reason it was closed and all entrances were blocked. We asked the hotel could they get us in and they said no. They said we just had to find parking somewhere on the street, which at that time there was none. They then said we could park at a different hotel 4 blocks away. Oh but we would have to walk back as they don’t offer transportation. In addition the restaurant and bar onsite are closed due to COVID, also not advertised. All of these things should be advertised so guest know what they are getting into. Well long story short, we ended up leaving this hotel and staying at another amazing hotel right down the street that offered valet and self park right onsite. The Citizen will not be visited by me or my family in any future visits. Read less
Image of the Tripadvisor rating No hidden fees

Sep 7, 2020 878alvarod La Zubia, Spain

Really nice hotel with NO hidden pet fees. Usually, when you’re checking in at a hotel they have a surpriese pet fee that you must pay, but this one was clear, and NO pet fee. We felt really nice in there, also the staff was really kind and always offering water for our dog. Nice job!
Image of the Tripadvisor rating Pandemic brought occupancy down to the level the staff can handle

Aug 3, 2020 TheOpsDoctor Springboro, Ohio

This was our second time staying here. The experience was better than the first. It began with an upgrade to a suite. The suite was comfortable except the really high step over to get into the shower - like 2 to 2.5 feet. The staff were pleasant and it was so nice to not have the pesky valet's. The facility seems ready for a refurb. The… Read more
This was our second time staying here. The experience was better than the first. It began with an upgrade to a suite. The suite was comfortable except the really high step over to get into the shower - like 2 to 2.5 feet. The staff were pleasant and it was so nice to not have the pesky valet's. The facility seems ready for a refurb. The wall paper was starting to peel at the seems and the mattress had a pronounced sag. Even so, we slept great. The park across from the hotel is loaded with sketchy characters, but they never bothered us. Also, the hotel is keeping the front door locked now and only opening it for guests. Read less
Image of the Tripadvisor rating Great staff, great room, a little overpriced

Jul 18, 2020 TravelingMerm Monrovia, California

This hotel had a lot of vintage charm to it...felt very historical. It’s in a good location in terms of accessing tourist activities, but it’s in a very busy area and was super noisy at all hours (loud traffic noises and people walking downtown). There were many protests going on as well. In the park, they had set up several large speakers and… Read more
This hotel had a lot of vintage charm to it...felt very historical. It’s in a good location in terms of accessing tourist activities, but it’s in a very busy area and was super noisy at all hours (loud traffic noises and people walking downtown). There were many protests going on as well. In the park, they had set up several large speakers and were yelling into microphones for two days and well into the night (until like 11pm one night). Definitely not the hotel’s fault, but they should really be aware of what’s going on in the immediate area and warn their guests given the price of this hotel. The staff were extremely friendly and helpful. Bc of Covid, food options were limited and the rooms don’t have microwaves, but anything you buy to eat, they will heat up for you. The bathroom and room itself were spotless! And HUGE! Even had room in the bathtub for soaking! But the plug didn’t work :( The room had a fridge and coffeemaker, but no microwave. Beds were super comfortable and had charging ports in convenient locations. Also had streaming options on the TV which is always a great touch nowadays! There is no parking. You either have to park in metered parking out on the street or in one of the nearby garages which charge exorbitant fees (but that’s very standard for a California city). Given the price of this hotel, they really should offer some kind of parking incentive. I think my parking came out to be almost $30 total - and we only stayed for one night! The views are really nice - you can see the capital building and a nice park. But unfortunately there were many homeless people sleeping in the park and out on the sidewalks. I was approached repeatedly when walking from the hotel to parking and to Old Town and I felt unsafe. Giving 4 stars for the parking and the noise. Otherwise was a great stay! Read less