Fairmont Washington

I stayed in one of the two Magnolia Suites for 5 nights and a Deluxe Room for 1 night due to a flight cancellation. I had a room package with the suite which included breakfast. The hotel is situated in Georgetown which is a beautiful neighbourhood and has many bars, cages, restaurants and shops to choose from, some of which are upscale. The nearest Metro Station is Foggy Bottom which is convenient for the airport and all of the major attractions and neighbourhoods of Washington. However, you can walk to many downtown attractions from the hotel if you are up for the challenge. One day alone, I walked just over 14 miles. My suite had recently been refurbished and was extremely spacious, well equipped, clean and comfortable and included a Nespresso coffee machine, electric curtains, light sensors for the ensuite bathroom, a six seater dining table, sofa, chairs, sideboards and two bathrooms with luxury Le Labo toiletries. My Deluxe room was clean and comfortable but was obviously a transformation from the suite. Breakfast was buffet style and the food and drink offerings were varied and of good quality. The waiting staff were friendly and efficient. There is an option to have breakfast a la carte, which is chargeable. I did not use the courtyard as the weather was inclement for the duration of my stay. The lobby and bar areas were comfortable and spacious and I had my Welcome Drinks at the bar, which were Verve Cliquot. I did not use the gym or spa, but the gym seemed to be popular with local residents as well as guests. The best thing about my stay was my interactions with the front desk staff, who made my stay really enjoyable. So a personal thank you to Kelli, Pip, Sudi and Sayed. I thoroughly recommend a stay at the Fairmont as its location is perfect for exploring Washington and is much better value for money than the downtown equivalent hotels. Read less

Shockingly bad service! I travel with my husband and 4 kids, including 1 child with special needs and I always require adjoining rooms because of this. If a hotel won't guaranty adjoining rooms, I book elsewhere. The Fairmont reservation agent I spoke to over a month ago confirmed with the hotel front desk that we would be guaranteed an ambassador suite and an adjoining double for 4 nights over Easter. I confirmed via phone with the front desk before our arrival. At check-in we were told by Kelli, a manager, that adjoining rooms were "only requested and not guaranteed" and they did not have the rooms we had booked. After some efforts, they downgraded us to a corner suite with an adjoining room. It was very tight, but we decided to deal with it since it was Easter weekend and we didn't have many other options. The room on the corner was unbelievably loud due to traffic noise, I didn't sleep at all. I called down to the front desk to say we couldn't stay in that room. They didn't offer me any other options, but were fine with me checking out. I was shocked! Ian at the front desk was apologetic, and generously comped the double room, but we were now without a place to stay for the rest of the weekend. After a day of sight-seeing and frantically calling other hotels, we went back to the Fairmont to retrieve our luggage. My husband asked the front desk if they had ANY adjoining rooms available because we were desperate at that point. They said they did have 2 adjoining king rooms and could add cots to fit all of us, but because of the low availability, the rooms would cost DOUBLE what we had paid the night before. It was 5pm and the rooms were empty. Thankfully, we were able to find last minute accommodations at the Watergate and spent the rest of our weekend there. I travel constantly for work and with my family and I will never stay at a Fairmont again. The whole experience really put a damper on our Easter weekend. Read less