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Voucher Terms and Conditions

  1. Vouchers are available for all cancelled Virgin Holidays bookings departing up to 31st December 2022.
  2. Vouchers can be used as full or part payment for new Virgin Holidays bookings, to depart by no later than 31st December 2023.
  3. The new travel booking must be for the same type of booking as the original booking (e.g. accommodation only) or for a package holiday bookings only.
  4. The new travel booking must be for future travel on different dates to the original booking. It cannot be used for the original dates of travel.
  5. All amendments to bookings must be made or cancelled in exchange for a voucher at least three weeks prior to travel. Where new UK government rules are introduced within this time that prevent your holiday from taking place, or if you are required to quarantine at a managed quarantine hotel on your return to the UK, then the amendment must be made within 7 days of the government announcement being made.
  6. Vouchers are not able to be used against existing bookings.
  7. Vouchers are non-refundable and non-transferable. They cannot be exchanged for cash or refund.
  8. Voucher value will be the same as the amount paid for the original holiday booking.
  9. Virgin Holidays will refund any cost difference between the original holiday booking and the new holiday booking, only where there is a decrease in value.
  10. Any increase in the cost of the new holiday will have to be paid for at the time of re-booking, or no later than 12 weeks before departure whichever is the sooner.
  11. Vouchers will be issued to the lead passenger on the booking only. If any other parties have made payments towards the booking, the lead passenger confirms that they have authority from those individuals to request a Voucher. Virgin Holidays will not accept any liability to any other individuals on the booking in relation to sums paid for the holiday once a voucher has been selected by the lead passenger.
  12. The value of any non-changeable aspects of the original holiday booking will be deducted from the voucher value. Note that bookings based on airlines other than Virgin Atlantic or Virgin Atlantic codeshare flights may be subject to change fees.
  13. Voucher can only be redeemed over the telephone or in a Retail Store quoting your original holiday booking reference.
  14. The value of your voucher will be held on your original holiday booking for use against your future holiday booking.
  15. The value of your voucher will be shown on the holiday cancellation invoice.
  16. All new holiday bookings will be subject to Virgin Holidays Booking terms and conditions.
  17. Voucher is not ATOL protected or ABTA bonded.

For full Virgin Holidays Terms and Conditions, please click here

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

I am currently on holiday and I need to speak to someone


The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com

If you are in the USA or Canada please email: USAreps@virginholidays.com.

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