Voucher Terms and Conditions

  1. Vouchers are available for customers who wish to  cancel a Virgin Atlantic Holidays booking departing up to 31st August 2022.
  2. Vouchers can be used as full or part payment for new Virgin Atlantic Holidays bookings, to depart by no later than 31st December 2023.
  3. The new booking must be for future travel on different dates to the original booking. It cannot be used for the original dates of travel.
  4. All amendments to bookings must be cancelled in exchange for a voucher at least four weeks prior to travel.
  5. Vouchers can be used against both existing and new bookings, subject to date restrictions in points 1 and 2.
  6. Vouchers are non-refundable and non-transferable. They cannot be exchanged for cash or refund.
  7. Voucher value will be the same as the amount paid for the original holiday booking.
  8. Virgin Atlantic Holidays will refund any cost difference between the original holiday booking and the new holiday booking on a non-refundable voucher, only where there is a decrease in value.
  9. Any increase in the cost of the new holiday will have to be paid for at the time of re-booking, or no later than 12 weeks before departure whichever is the sooner.
  10. Vouchers will be issued to the lead customer on the booking only. If any other parties have made payments towards the booking, the lead customer confirms that they have authority from those individuals to request a Voucher. Virgin Atlantic Holidays will not accept any liability to any other individuals on the booking in relation to sums paid for the holiday once a voucher has been selected by the lead customer.
  11. The value of any non-changeable aspects of the original holiday booking will be deducted from the voucher value. Note that bookings based on airlines other than Virgin Atlantic or Virgin Atlantic codeshare flights may be subject to change fees.
  12. Voucher can only be redeemed over the telephone or in a Retail Store quoting your original holiday booking reference.
  13. The value of your voucher will be held on your original holiday booking for use against your future holiday booking.
  14. The value of your voucher will be shown on the holiday cancellation invoice.
  15. All new holiday bookings will be subject to Virgin Atlantic Holidays Booking terms and conditions.
  16. Voucher is not ATOL protected or ABTA bonded.

For full Virgin Atlantic Holidays Terms and Conditions, please click here