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Singapore Airlines flight information

Singapore Airlines

Singapore Airlines is one of the world’s leading airlines, providing the best in long haul travel. With the latest on-board products and a dedication to providing excellent in-flight experiences, customer service is at the heart of what they do.

They are a luxurious, full service airline, flying four times daily from London Heathrow, and daily from Manchester. Out of the UK they make use of both A380s and 777-300ERs.

Their most popular destinations are Australia, New Zealand, South East and Mainland Asia – including of course Singapore. They have an excellent network, which include their regional, full service carrier SilkAir (MI).

Economy Class

Singapore Airlines Economy Class

Through the use of innovative design and materials, the Economy Class seats are more comfortable with increased personal space. Passengers are able to enjoy the state-of-the-art in-flight entertainment system. Preferred seats in Economy Class offer customers more legroom.

  • 32” seat pitch, 18.6” wide
  • 11.1 LCD with on-demand entertainment
  • Generous, complimentary meals and refreshments
  • 30kg baggage allowance

 

Premium Economy Class

Singapore Airlines Premium Economy Class

Where comfort and convenience meets contemporary, the Premium Economy seat is thoughtfully designed for the discerning traveller. Whether you are resting, working, or simply enjoying a movie, keep everything that you need right next to you in the dedicated stowage areas for your water bottle, laptop, headphones and other personal items.

  • 38” seat pitch, 19.5” wide
  • 8" recline with calf and foot rest
  • Two USB ports and a fully adjustable personal reading lamp
  • 13.3-inch HD enabled touchscreen monitor with on-demand entertainment and noise-cancelling headphones
  • Option to pre-book meals up to 24 hours before you fly (‘Book the Cook’) at no extra charge
  • 35kg baggage allowance

 

Business Class

Singapore Airlines Business Class

With adjustable headrests and lumbar support, you will arrive at your destination feeling completely rejuvenated. The Business Class cabin has been particularly enhanced for the business traveller – for example by introducing increased stowage, including a specially accessible place to store laptops in-flight.

  • 51” seat pitch, 28” wide
  • Converts into 79” long bed
  • 18” widescreen LCD
  • Option to pre-book meals up to 24 hours before you fly, (‘Book the Cook’) at no extra charge
  • 40kg baggage allowance

 

First Class

Singapore Airlines First Class

The redesigned cabin offers passengers a luxurious flight experience with its exquisite detailing, carefully crafted lighting and a state-of-the-art in-flight entertainment system. Inside the lavishly designed First Class cabin, eight stately seats await the privileged few, creating a private haven with new levels of exclusivity.

  • 67” seat pitch, 35” wide
  • Converts into 82” long bed
  • 24-inch HD-enabled personal LCD with Bose noise-cancelling headphones
  • Option to pre-book meals up to 24-hours before you fly, (‘Book the Cook’) at no extra charge
  • 50kg baggage allowance

 

Suites

Singapore Airlines Suites

The new Suites cabin came with the introduction of A380s to Singapore Airlines. Each individual cabin features sliding doors and window blinds, offering you the freedom to decide on the level of privacy you prefer. An exhaustive range of entertainment options, including audio and video-on-demand, leaves you spoilt for choice, all on your very own 32-inch wide LCD screen.

  • An armchair hand-stitched by master Italian craftsmen Poltrona Frau and up to 35-inches across
  • Private, luxury cabin to yourself
  • 81” seat pitch, 35” wide
  • Converts into 78” long bed
  • 32” touchscreen monitor in HD with noise-cancelling headphones
  • Option to pre-book meals up to 24-hours before you fly, (‘Book the Cook’) at no extra charge
  • 50kg baggage allowance

 

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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