This website uses cookies

We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Atlantic Holidays website. By continuing to browse the site you are agreeing to our use of cookies. For more details, see our cookie policy.

Skip to main content Virgin holidays logo
  • Mon to Fri 9:00am - 7:00pm
  • Saturday 9:00am - 7:00pm
  • Sunday 10:00am - 6:00pm

Terms and Conditions

PLEASE NOTE: New membership is suspended and we will not be accepting any new members to join the Frequent Virgin Club. There will be no change to existing member benefits.

1 General

1.1 The Frequent Virgin Club (referred to as the 'Club') is a loyalty programme offered by Virgin Holidays Virgin Holidays Cruises, Virgin Holidays + HIP Hotels and Virgin Holidays Worldwide Journeys divisions of the Virgin Holidays Group only, for definition visit Registered office is at COMPANY SECRETARIAT, THE OFFICE, MANOR ROYAL, CRAWLEY, WEST SUSSEX, RH10 9NU

1.2 These Terms and Conditions set out the relationship between the Club and individuals participating in the programme ('members') and should be read carefully before making any bookings. By making a booking with the club, you confirm that you have read and understood these Terms and Conditions and agree to them.

1.3 In these Terms and Conditions, 'we' means Virgin Holidays Limited and 'you' refers to members of the programme. 'Immediate family' refers only to those residing at the same address as the registered member.

1.4 'Membership' is per household. 'Household' is defined as all people registered as residing under the same address. Only household members over the age of 18 are eligible to be included in the household membership. Only 1 membership per household is permitted. Abuse of this will result in immediate termination of your membership. We reserve the right to request proof of residence at any time.

1.5 Virgin Holidays has the right to terminate the Frequent Virgin Club or to change any of the terms and conditions of participation and benefits/offers at any time, without notice.

1.6 Any changes to these terms and conditions will be published on our website, or can be obtained by contacting the club directly. Please ensure that you refer to the most current Terms and Conditions applicable, before making any booking with the club.

2 Conditions of membership.

2.1 Membership is available to any UK household who has travelled with Virgin Holidays at least twice within the last four years with a cumulative holiday spend of £6,000 or more. Only bookings made directly with the Virgin Holidays division of the Virgin Holidays Group qualify towards membership, for definition visit Virgin Holidays Cruises, Virgin Holidays + HIP Hotels and Worldwide Journeys bookings do not qualify towards membership qualification and the value of Tesco Clubcard vouchers used on the bookings do not qualify towards the cumulative spend.

2.2 After qualifying as a member the benefits will then apply to new direct bookings and cannot be applied to any existing booking.

2.3 Your membership of the Frequent Virgin Club will continue so long as you continue to book directly with Virgin Holidays, Virgin Holidays Cruises, Virgin Holidays + HIP Hotels and Virgin Holidays Worldwide Journeys at least twice in the last four years with a cumulative holiday spend of £6,000 or more. Only bookings made directly will qualify. Flydrive and flight only bookings do not qualify towards membership.

2.4 Membership is offered at the sole discretion of Virgin Holidays and we reserve the right to suspend or terminate any membership following the commission of misconduct which shall include, but not be limited to, (i) failure to comply with these Terms and Conditions, (ii) misuse of the services and/or benefits which are available to Members; (iii) the use of threatening, abusive or insulting language or behaving in a threatening or abusive or insulting manner when dealing with any Virgin staff members or staff members of participating companies.

2.5 All benefits/bonus offers/ discounts etc are only available to the household, when travelling on the same booking. Please refer to section 3, 4, 5 and 6 for details of restrictions on these benefits/offers.

2.6 All bookings must be made directly with Virgin Holidays. You must quote your Club membership number at the time of booking. Only one membership number can be used per eligible booking. Bookings made via Travel Agents or third parties will not be eligible for any of the Club benefits.

2.8 Frequent Virgin Club members can choose to apply either a 10% discount (please refer to section 3 and 4) or a 5% discount with v-room entry and one of the three benefits (please refer to section 5, 6, 7 and 8) on all new qualifying bookings.

2.9 Frequent Virgin Club discounts and benefits can only be booked directly through Virgin Holidays by telephone or a Virgin Holidays store. Discounts and benefits cannot be booked online. If bookings are made online, the discount cannot be subsequently added to the booking.

2.10 Bookings made via Travel Agents or third parties will not be eligible for any of the Club benefits.

3. Conditions attached to the 10% discount

The 10% Frequent Virgin Club Discount is available to Frequent Virgin Club members only and is only available on full price package holidays booked through Virgin Holidays, Virgin Holidays Worldwide Journeys and Virgin Holidays + HIP Hotels, with a minimum holiday spend of £1,500. Bookings must be made directly through Virgin Holidays by telephone or a Virgin Holidays store and is not applicable to online bookings. Bookings with Virgin Holidays Cruises are not eligible for the 10% discount, please see paragraph 5.19 for details on the discount available for these bookings.

3.2 The 10% discount is valid off the total holiday cost, excluding travel insurance, amendment/cancellation fees, fuel surcharges, taxes, fees, surcharges and price match guarantees.

3.3 Only the member and their immediate family, when travelling with the member, are eligible for the 10% discount. If friends/family are travelling on the same booking, only the holiday costs attributable to the member and their immediate family are eligible to receive discount.

3.4 Some special offer holidays and late deals are not eligible for discount, unless otherwise stated.

3.5 The 10% discount is not available on accommodation only bookings, flydrives, attraction tickets booked in resort, excursions booked in resort or wedding packages.

3.6 The 10% discount cannot be combined with any other offer, promotion or discount including, online booking discounts, Virgin Atlantic’s Flying Club, Virgin Money, Tesco Club Card offers/discounts or third party promotions and offers.

3.7 Any discount obtained cannot be used in full or part payment towards any deposit payment. Each passenger on the booking must pay the full deposit, as stipulated in the Terms & Conditions in the brochure your holiday is booked from (or on the website if applicable).

3.8 Should you amend your booking/cancel passengers off the booking, your discount will be amended to reflect the new holiday costing.

3.9 The member must be travelling on the booking. If the member subsequently cancels after the booking has been made, the discount will be removed and payment for any outstanding monies will be due.

3.10 The discount is strictly non transferable. Any abuse of these terms and conditions will result in your membership being terminated immediately.

3.11 We reserve the right to remove any discount from bookings that are not eligible. In such circumstances, payment for any outstanding monies will be due. In the event of non-payment, the booking will be cancelled and no refund will be given.

3.12 We reserve the right to change or discontinue the discount offered at any time, without notice to you.

3.13 The 10% discount is not available for bookings made with Virgin Holidays Cruises, instead a 5% discount is offered to Frequent Virgin Club members. Please see 5.19 for details.

4 Booking procedure to book your 10% discount

4.1 In order to obtain the 10% discount, your holiday must be booked directly through Virgin Holidays by telephone or a Virgin Holidays store.

4.2 At the time of booking you must ensure you advise the Sales Consultant that you are a member of the Frequent Virgin Club and have your membership number ready as you will be required to quote this in order to receive your discount.

4.3 Discounts shown on your invoice will total your Frequent Virgin Club 10% discount.

5 Conditions attached to the Frequent Virgin Friendly hotel scheme.

5.1 We have teamed all with hotels all over the world to offer special benefits/discounts to Frequent Virgin Club members. Friendly hotel benefits are only available at selected hotels.

5.2 Frequent Virgin Friendly hotel benefits are combinable with Virgin Favourites hotel benefits.

5.3 Unless otherwise stated, all room upgrades are subject to availability upon arrival in resort and are for an upgrade to the next room category only.

5.4 We do not feature all room categories in our brochures. For example, whilst our brochure may only state Standard and Ocean View rooms, it may be the case that the next room category up from the Standard room is a Garden view room.

5.5 Room upgrades are subject to occupancy restrictions. If the room upgrade will not accommodate your party, no upgrade will be given.

5.6 Where complimentary gifts are stated (i.e. fruit in room, bottle of wine, etc) the hotelier reserves the right to substitute such gifts with gifts of equivalent value.

5.7 You will be required to produce your membership card upon check in at the hotel. You will also be required to produce your membership card and when you take advantage of the facilities/amenities where discounts are offered (for example restaurants, spas etc)

5.8 You will not receive any of the stated benefits if you fail to produce your membership card.

5.9 Replacement membership cards can be obtained from the club upon request. Replacement cards will take approximately 6 weeks to process. Please allow enough time for receipt of any replacement cards before going on holiday.

6 Conditions attached to free car upgrades.

6.1 The offer is for a complimentary car upgrade to the next category, for selected car categories in selected destinations, as shown below.

Mainland USA (Alamo Rent A Car)
E4 » C4 C4 » I4
C2 » I2 I4 » F4
I2 » F2 F4 » LH
F2 » LH LH » F4
7V » 8V SS » FS

6.2 Only the upgrades shown above are permitted. 

6.3 Complimentary car upgrades can not be applied to accommodation only bookings.

6.4 All car upgrades are subject to availability and are on a request only basis. Only one vehicle upgrade per membership permitted.

6.5 Free upgrades are not available on specialised fleets (i.e. 12V)

6.6 Car insurance is not included in the complimentary upgrade. Pay car insurance package for the lower grade. 

6.7 For USA and Canada, car upgrades must show on your car hire voucher, upgrades are not available in resort. Any voluntary upgrades made in resort will be charged for.

6.8 If your car has a dash between the letter and number then you have a free upgrade ie F-4. If your car has Sat Nav and has the Frequent Virgn Club upgrade, this will be shown on your voucher as V (ie F4V).

6.9 Sat Nav can not be included as a free upgrade, this is always at an additional cost.

6.10 Please ensure any discrepancies with your car hire voucher are resolved prior to your departure from the UK.

6.11 We will not accept any responsibility for any discrepancy after you have departed the UK.

6.12 Free car upgrades only apply when booked using Frequent Virgin Club discount, bookings using Virgin Atlantic’s Flying Club are not applicable to upgrades.

7 Data Protection

7.1 As part of your membership you will receive communications which are integral to the club, such as your membership pack and important information on programme updates and developments.

7.2 On occasions the Virgin Holidays Family may contact you with details of special offers, news and information. If you do not wish to hear from us please email us at and provide the following information: Full name, address including postcode, email address and request details.


There has been an error

Please try again

Text Message

There has been an error

Please try again


Thanks, we'll be in touch soon

How can we help?

Let’s get started. Please choose an option below.

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Let’s talk

If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon

To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?

You can contact our team by emailing to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

I am currently on holiday and I need to speak to someone

The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us

If you are in the USA or Canada please email:

We're flying you to

Explaination text....

Continue to

Need help?

Talk to an expert

Call us directly

Feel free to call us directly on
01234 567784
Our travel experts are on hand to help you book your next holiday.

Send us an email

Feel free to email us directly on
We will try to respond to your email within 24 hours.