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Terms and Conditions

PLEASE NOTE: New membership is suspended and we will not be accepting any new members to join the Frequent Virgin Club. There will be no change to existing member benefits.

1 General

1.1 The Frequent Virgin Club (referred to as the 'Club') is a loyalty programme offered by Virgin Holidays Virgin Holidays Cruises, Virgin Holidays + HIP Hotels and Virgin Holidays Worldwide Journeys divisions of the Virgin Holidays Group only, for definition visit virginholidays.co.uk/who-are-we/our-family. Registered office is at COMPANY SECRETARIAT, THE OFFICE, MANOR ROYAL, CRAWLEY, WEST SUSSEX, RH10 9NU

1.2 These Terms and Conditions set out the relationship between the Club and individuals participating in the programme ('members') and should be read carefully before making any bookings. By making a booking with the club, you confirm that you have read and understood these Terms and Conditions and agree to them.

1.3 In these Terms and Conditions, 'we' means Virgin Holidays Limited and 'you' refers to members of the programme. 'Immediate family' refers only to those residing at the same address as the registered member.

1.4 'Membership' is per household. 'Household' is defined as all people registered as residing under the same address. Only household members over the age of 18 are eligible to be included in the household membership. Only 1 membership per household is permitted. Abuse of this will result in immediate termination of your membership. We reserve the right to request proof of residence at any time.

1.5 Virgin Holidays has the right to terminate the Frequent Virgin Club or to change any of the terms and conditions of participation and benefits/offers at any time, without notice.

1.6 Any changes to these terms and conditions will be published on our website, or can be obtained by contacting the club directly. Please ensure that you refer to the most current Terms and Conditions applicable, before making any booking with the club.

2 Conditions of membership.

2.1 Membership is available to any UK household who has travelled with Virgin Holidays at least twice within the last four years with a cumulative holiday spend of £6,000 or more. Only bookings made directly with the Virgin Holidays division of the Virgin Holidays Group qualify towards membership, for definition visit virginholidays.co.uk/ourfamily. Virgin Holidays Cruises, Virgin Holidays + HIP Hotels and Worldwide Journeys bookings do not qualify towards membership qualification and the value of Tesco Clubcard vouchers used on the bookings do not qualify towards the cumulative spend.

2.2 After qualifying as a member the benefits will then apply to new direct bookings and cannot be applied to any existing booking.

2.3 Your membership of the Frequent Virgin Club will continue so long as you continue to book directly with Virgin Holidays, Virgin Holidays Cruises, Virgin Holidays + HIP Hotels and Virgin Holidays Worldwide Journeys at least twice in the last four years with a cumulative holiday spend of £6,000 or more. Only bookings made directly will qualify. Flydrive and flight only bookings do not qualify towards membership.

2.4 Membership is offered at the sole discretion of Virgin Holidays and we reserve the right to suspend or terminate any membership following the commission of misconduct which shall include, but not be limited to, (i) failure to comply with these Terms and Conditions, (ii) misuse of the services and/or benefits which are available to Members; (iii) the use of threatening, abusive or insulting language or behaving in a threatening or abusive or insulting manner when dealing with any Virgin staff members or staff members of participating companies.

2.5 All benefits/bonus offers/ discounts etc are only available to the household, when travelling on the same booking. Please refer to section 3, 4, 5 and 6 for details of restrictions on these benefits/offers.

2.6 All bookings must be made directly with Virgin Holidays. You must quote your Club membership number at the time of booking. Only one membership number can be used per eligible booking. Bookings made via Travel Agents or third parties will not be eligible for any of the Club benefits.

2.8 Frequent Virgin Club members can choose to apply either a 10% discount (please refer to section 3 and 4) or a 5% discount with v-room entry and one of the three benefits (please refer to section 5, 6, 7 and 8) on all new qualifying bookings.

2.9 Frequent Virgin Club discounts and benefits can only be booked directly through Virgin Holidays by telephone or a Virgin Holidays store. Discounts and benefits cannot be booked online. If bookings are made online, the discount cannot be subsequently added to the booking.

2.10 Bookings made via Travel Agents or third parties will not be eligible for any of the Club benefits.

3. Conditions attached to the 10% discount

The 10% Frequent Virgin Club Discount is available to Frequent Virgin Club members only and is only available on full price package holidays booked through Virgin Holidays, Virgin Holidays Worldwide Journeys and Virgin Holidays + HIP Hotels, with a minimum holiday spend of £1,500. Bookings must be made directly through Virgin Holidays by telephone or a Virgin Holidays store and is not applicable to online bookings. Bookings with Virgin Holidays Cruises are not eligible for the 10% discount, please see paragraph 5.19 for details on the discount available for these bookings.

3.2 The 10% discount is valid off the total holiday cost, excluding travel insurance, amendment/cancellation fees, fuel surcharges, taxes, fees, surcharges and price match guarantees.

3.3 Only the member and their immediate family, when travelling with the member, are eligible for the 10% discount. If friends/family are travelling on the same booking, only the holiday costs attributable to the member and their immediate family are eligible to receive discount.

3.4 Some special offer holidays and late deals are not eligible for discount, unless otherwise stated.

3.5 The 10% discount is not available on accommodation only bookings, flydrives, attraction tickets booked in resort, excursions booked in resort or wedding packages.

3.6 The 10% discount cannot be combined with any other offer, promotion or discount including, online booking discounts, Virgin Atlantic’s Flying Club, Virgin Money, Tesco Club Card offers/discounts or third party promotions and offers.

3.7 Any discount obtained cannot be used in full or part payment towards any deposit payment. Each passenger on the booking must pay the full deposit, as stipulated in the Terms & Conditions in the brochure your holiday is booked from (or on the website if applicable).

3.8 Should you amend your booking/cancel passengers off the booking, your discount will be amended to reflect the new holiday costing.

3.9 The member must be travelling on the booking. If the member subsequently cancels after the booking has been made, the discount will be removed and payment for any outstanding monies will be due.

3.10 The discount is strictly non transferable. Any abuse of these terms and conditions will result in your membership being terminated immediately.

3.11 We reserve the right to remove any discount from bookings that are not eligible. In such circumstances, payment for any outstanding monies will be due. In the event of non-payment, the booking will be cancelled and no refund will be given.

3.12 We reserve the right to change or discontinue the discount offered at any time, without notice to you.

3.13 The 10% discount is not available for bookings made with Virgin Holidays Cruises, instead a 5% discount is offered to Frequent Virgin Club members. Please see 5.19 for details.

4 Booking procedure to book your 10% discount

4.1 In order to obtain the 10% discount, your holiday must be booked directly through Virgin Holidays by telephone or a Virgin Holidays store.

4.2 At the time of booking you must ensure you advise the Sales Consultant that you are a member of the Frequent Virgin Club and have your membership number ready as you will be required to quote this in order to receive your discount.

4.3 Discounts shown on your invoice will total your Frequent Virgin Club 10% discount.

5 Conditions attached to the Frequent Virgin Friendly hotel scheme.

5.1 We have teamed all with hotels all over the world to offer special benefits/discounts to Frequent Virgin Club members. Friendly hotel benefits are only available at selected hotels.

5.2 Frequent Virgin Friendly hotel benefits are combinable with Virgin Favourites hotel benefits.

5.3 Unless otherwise stated, all room upgrades are subject to availability upon arrival in resort and are for an upgrade to the next room category only.

5.4 We do not feature all room categories in our brochures. For example, whilst our brochure may only state Standard and Ocean View rooms, it may be the case that the next room category up from the Standard room is a Garden view room.

5.5 Room upgrades are subject to occupancy restrictions. If the room upgrade will not accommodate your party, no upgrade will be given.

5.6 Where complimentary gifts are stated (i.e. fruit in room, bottle of wine, etc) the hotelier reserves the right to substitute such gifts with gifts of equivalent value.

5.7 You will be required to produce your membership card upon check in at the hotel. You will also be required to produce your membership card and when you take advantage of the facilities/amenities where discounts are offered (for example restaurants, spas etc)

5.8 You will not receive any of the stated benefits if you fail to produce your membership card.

5.9 Replacement membership cards can be obtained from the club upon request. Replacement cards will take approximately 6 weeks to process. Please allow enough time for receipt of any replacement cards before going on holiday.

6 Conditions attached to free car upgrades.

6.1 The offer is for a complimentary car upgrade to the next category, for selected car categories in selected destinations, as shown below.

Mainland USA (Alamo Rent A Car)
E4 » C4 C4 » I4
C2 » I2 I4 » F4
I2 » F2 F4 » LH
F2 » LH LH » F4
LH » LX IS » SS
7V » 8V SS » FS

6.2 Only the upgrades shown above are permitted. 

6.3 Complimentary car upgrades can not be applied to accommodation only bookings.

6.4 All car upgrades are subject to availability and are on a request only basis. Only one vehicle upgrade per membership permitted.

6.5 Free upgrades are not available on specialised fleets (i.e. 12V)

6.6 Car insurance is not included in the complimentary upgrade. Pay car insurance package for the lower grade. 

6.7 For USA and Canada, car upgrades must show on your car hire voucher, upgrades are not available in resort. Any voluntary upgrades made in resort will be charged for.

6.8 If your car has a dash between the letter and number then you have a free upgrade ie F-4. If your car has Sat Nav and has the Frequent Virgn Club upgrade, this will be shown on your voucher as V (ie F4V).

6.9 Sat Nav can not be included as a free upgrade, this is always at an additional cost.

6.10 Please ensure any discrepancies with your car hire voucher are resolved prior to your departure from the UK.

6.11 We will not accept any responsibility for any discrepancy after you have departed the UK.

6.12 Free car upgrades only apply when booked using Frequent Virgin Club discount, bookings using Virgin Atlantic’s Flying Club are not applicable to upgrades.

7 Data Protection

7.1 As part of your membership you will receive communications which are integral to the club, such as your membership pack and important information on programme updates and developments.

7.2 On occasions the Virgin Holidays Family may contact you with details of special offers, news and information. If you do not wish to hear from us please email us at updatecustomerdetails@virginholidays.com and provide the following information: Full name, address including postcode, email address and request details.

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I'm due to travel to a country that may have travel restrictions!

If you are booked to travel to one of the countries below today and tomorrow, please do not go to the airport - we will contact you.

Any customers travelling to one of these destinations in the next 15 days will be contacted at least 24 hours before departure to discuss options.


Destinations with current travel restrictions

  • All of USA and Canada
  • Jamaica
  • St Lucia
  • Dubai
  • Tel Aviv
  • South Africa
This applies to me, but I'm not departing in the next 15 days

My holiday destination doesn't have travel restrictions


Travelling before 30th April

If your holiday destination isn’t currently affected, but you would like to discuss your options, please complete our call back form and we will contact you within 7–10 days.

Request a callback


Travelling after 30th April

We ask that you don’t contact us at this time due to the dynamic situation and so we can support customers travelling in the imminent future. Continue to monitor our Covid-19 (Coronavius) travel updates page, our social media and the Foreign and Commonwealth travel advice page for latest advice.

Should your holiday destination become subject to travel restrictions, we will contact you at least 24 hours before departure to discuss your options.

Travelling to a destination with travel restrictions, but not in the next 15 days

If you're travelling to a destination with travel restrictions, but not in the next 15 days, please get in touch with us via WhatsApp or SMS.

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How can we help?

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Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - Our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign & Commonwealth Office UK have advised against all but essential travel before 16 April 2020.

We’re flexible with your holiday plans

If you were due to travel before the end of May 2020, you can postpone your holiday to a later date or even choose a different destination instead.

You’re good to go


In line with the advice from the Foreign & Commonwealth Office UK, all trips booked from June onwards are unaffected.

Rebook your holiday


We’ve sent you a voucher that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too. 

But there’s no rush. To redeem your holiday voucher on a new booking with us, just give us a call any time before 31 July 2020 and quote your old booking reference.

Please bear in mind our wait times are currently longer than usual due to high demand.

We’re here when you need us


If you’d like to travel with us sometime in the future, just give us a call and we’ll find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you). 

If you'd prefer to simply cancel completely, we understand, and we will refund you in full. You'll just need to give us a call. Refunds will be successfully returned in approximately 45 days.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.