Holiday Inn Resort Montego Bay

Montego Bay, Jamaica

Virgin rating

The hotel

This family resort sits on the edge of a half-mile stretch of white sand beach, a 15-minute drive from the lively resort of Montego Bay where you’ll find shops, restaurants and bars. Offering clean, simple accommodation at a good price, it’s great for families with suites spacious enough for everyone. If you’re part of a large family or group, some suites are also conveniently interconnected. Families will appreciate the kids' club, which will keep the little ones occupied. Adults have a dedicated pool, spa and an electronic casino for those feeling lucky.

Amenities

  • Kayaking
  • Snorkelling
  • Tennis
  • Babysitting service
  • Kids Club
  • Wheelchair access
  • Families
  • Bar
  • Casino
  • Fitness Centre/Gym
  • Free Parking
  • Games Room

Where is it

Along a half mile stretch of coastline, a 15-minute drive from Downtown Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.

Hotel information

518 rooms on 4 floors in 7 buildings each with 2 guest lifts. All with air-conditioning, balcony or patio, satellite TV, complimentary WiFi, clock/radio alarm, coffee maker, safe, hairdryer, iron and board. Standard Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. Standard Rooms have tropical, garden or courtyard views.

All Inclusive of: all meals, snacks and local brand drinks, facilities, activities and children's programs as provided by the resort. Food options either include a la carte or buffet meal service, depending on the resort schedule. For certain specialty restaurants, as well as certain menu items in other restaurants, there is a moderate surcharge applied to those items / restaurants, which is not included in the daily rate. These items /restaurants are clearly marked, and items highlighted on all menus. Beverage selection includes house brands, as defined by the resort. The use of non-motorised sports is included (excluding floats). Refundable deposits may be required for equipment rentals. Airport transfers are not included.


Maximum 1 child, 11 years and under, is free per paying room. Second child (11 years and under, sharing a room with paying adults) will have an extra charge of USD 50 per child per night, payable locally. Additional children (regardless of age) or additional adult will incur the extra third person charge of USD 80 per night. 'Kids eat free' may be limited to specific outlets on the property. 

Superior Rooms as per Standard Rooms but with partial ocean views. Sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms as per Standard Rooms but with oceanfront views. Sleeping maximum 4 adults or 2 adults and 2 children.

1-Bedroom Suite has a separate living room and oceanfront views. Sleeping maximum 4 adults or 2 adults and 2 children.

Sorrento Restaurant (dinner; Italian fine dining; antipasto bar; elegant dress code). Portside Buffet restaurant (breakfast, lunch and dinner; buffet-style International cuisine). Sea Breeze (dinner; à la carte grilled specialities at the beach). Kenko Japanese Restaurant* (Teppanyaki à la carte. This restaurant is not part of the All-Inclusive plan. A premium charge of $20 per person (payable locally, subject to change) applies and children 12 and under eat free). Barefoot Bar & Grill (light lunch bites including hamburgers, hot dogs etc). De Terrace Restaurant (Jamaican à la carte; dress code applies) De Lobby Bar. Port Royal Pub/Lounge. Big Smaddy Bar (by adults-only pool). Reservations are required at à la carte restaurants.

2 swimming pools (1 freeform lagoon-style pool and 1 adults-only with a swim-up pool bar and whirlpool). Spa*. Salon*. Health and fitness centre. Recreation and sports court (for volleyball and basketball). Private beach with island. Snorkelling, kayaks and pedal boats. Tennis, table tennis, pool table and mini-golf. KidSpree™ Vacation Club (supervised activities for kids). Children's playground. Electronic casino* (over 18s only). Off-site water sports centre nearby* (not connected to hotel).

Self-service laundry room with washers and dryers*. Babysitting*. Concierge. Complimentary parking. Complimentary Internet access. Convenience Store. Newsstand. Gift shop. Cash machine. Unstaffed business centre*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 2 Jan-22 Dec

7 nights between 23 Dec '19-1 Jan.

* Denotes local charge.

Please note: child ages at this property up to and including 11 years.

Dress code: only elegant resort attire is permitted in the restaurants. Flip-Flops, t-shirts, shorts or bathing suits are not allowed.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1895)
  • Very good (1580)
  • Average (771)
  • Poor (312)
  • Terrible (323)
Image of the Tripadvisor rating Great Resort.

Apr 22, 2024 K3384KEamyb New Glasgow, Canada

Great Resort. We stayed in building 7, rooms were nice, bathrooms were outdated, but no biggie, they were kept well and clean. Good food, great staff. They were lacking in entertainment. Not much at the main pool, not even consistent music. The little entertainment they did have was good, just not enough of it. No music at the adult swim up bar… Read more
Great Resort. We stayed in building 7, rooms were nice, bathrooms were outdated, but no biggie, they were kept well and clean. Good food, great staff. They were lacking in entertainment. Not much at the main pool, not even consistent music. The little entertainment they did have was good, just not enough of it. No music at the adult swim up bar either, speakers were blown. It was Too bad, as our little group would have stayed on the property more than we did if there was something happening throughout the day. Overall it was an amazing vacation, shout out to the housekeeper for room 7421 Apr 14-21, we never caught your name, but you were amazing for keeping us tidy all week, shout out to Melissa (vendor at end of beach) she does AMAZING braids, she did my hubbies braid’s perfectly, highly recommend her for your “vacation hair do”. Read less
Image of the Tripadvisor rating I would not recommend this hotel.

Apr 20, 2024 Bridgette W

I checked in almost 6pm on Thursday April 18, 2024 and I was immediately unimpressed. The staff on duty during that time was very unhelpful and unpleasant. Initially, there was no bellboy to either assist with my luggage or show me to my room. Very poor signage around the property, so it was hard to find my specific room. I then had to return to… Read more
I checked in almost 6pm on Thursday April 18, 2024 and I was immediately unimpressed. The staff on duty during that time was very unhelpful and unpleasant. Initially, there was no bellboy to either assist with my luggage or show me to my room. Very poor signage around the property, so it was hard to find my specific room. I then had to return to the front desk. Wayne was the bellboy who eventually assisted, and I appreciated that. Very cool dude. We called ahead of checking in to query the night passes which there was no problem there. However, what I found strange is being told to walk to the security post to let them know my guests are coming. Why are you asking your guest to walk outside of the property to let security know another guest is coming? The phones don’t work? Also, why is a guest being told ON THE DAY of checking in, that reservations for the restaurants on property.. should be made one day in advance? So that means if I spent one night only, I am limited. The general customer service of this hotel is poor. The staff needs some proper training. Drinks at the bar by the lobby are terrible, food is average and the rooms are nothing to die for. Not to mention some elevators were not working. It is such an inconvenience to ask guests to take the stairs. I could go on.. The only consolation of this stay was the beautiful beach. I would also like to commend Fitzroy and Christon by the Seafood Restaurant. Read less
Image of the Tripadvisor rating Overall a Good Hotel BUT…

Apr 20, 2024 Go68242758783 Long Beach, California

Overall a Good Hotel BUT… be careful if you Book through a 3rd Party Websites or Joined hotel partner Companies like Marriot Bonvoy, Priceline ,or etc. Because the hotel tried to tell me something different when I got there … I booked for 2 adults 1 child (3 people) When I got there they said “Their System “ only showed for 2 and CHARGED me for… Read more
Overall a Good Hotel BUT… be careful if you Book through a 3rd Party Websites or Joined hotel partner Companies like Marriot Bonvoy, Priceline ,or etc. Because the hotel tried to tell me something different when I got there … I booked for 2 adults 1 child (3 people) When I got there they said “Their System “ only showed for 2 and CHARGED me for 3rd person again,when all my paperwork and itinerary says for 3 people, even had them call manager of third party to confirm, they still argued their system shows 2 ??? And made me pay extra. I even called 2 weeks in advance to confirm my booking and person said I was confirmed for 3 people, then at hotel they asked well who did you speak to ?really? Also their system went down a few times when being there trying to purchase things,so can you trust their system? System needs an upgrade as well as some of the hotel. Unfortunately my stay started and ended this way otherwise it would be a good stay on the beach in Jamaica Read less
Image of the Tripadvisor rating Horrible service

Apr 19, 2024 OnAir60429056306 Los Angeles, California

The physical hotel it’s self is ok. The staff however isn’t. I probably encountered 2 nice friendly helpful people out of 10. Everyone here seems mad about their job, not wanting to it. It’s hospitality and they are rude and unfriendly. I traveled hours to get here and it’s not what I expected. Not sure if it’s like that everywhere but don’t… Read more
The physical hotel it’s self is ok. The staff however isn’t. I probably encountered 2 nice friendly helpful people out of 10. Everyone here seems mad about their job, not wanting to it. It’s hospitality and they are rude and unfriendly. I traveled hours to get here and it’s not what I expected. Not sure if it’s like that everywhere but don’t expect great service here. Or even any service for that fact. A simple request seems like a bother to them. Also booked the ocean view room and they took HOURS to give me keys in what I consider partial ocean view bc there is a tree blocking most of it. Read less
Image of the Tripadvisor rating Overall good place to stay

Apr 19, 2024 sunsetseeker494 Edmonton, Canada

My spouse and I travelled to Mo'bay April 7th to 14th and stayed at the Holiday Inn. Upon arriving we went to the main check-in desk to check in. Immediately we were escorted over to the VIP check in lounge. Still not sure why, but we were sat down with a receptionist and told we had booked an upgraded room (which we didnt) just the cheapest… Read more
My spouse and I travelled to Mo'bay April 7th to 14th and stayed at the Holiday Inn. Upon arriving we went to the main check-in desk to check in. Immediately we were escorted over to the VIP check in lounge. Still not sure why, but we were sat down with a receptionist and told we had booked an upgraded room (which we didnt) just the cheapest Westjet package we found. But had a discrepancy saying there was only 1 person booked for the room. I had to pull all my invoices from Westjet to prove that we had indeed booked for 2 occupants. While gathering the necessary information to prove that we had booked for 2 occupants, the receptionist took another call that took about 10 minutes to sort out, a little irritating but no big deal. Eventually we got everything sorted out and were placed in the all adult building (#7) to a junior suite. The room overall was a good size and comfortable. Came with a king-sized bed, a pull out sofa and a small coffee table and a couple of chairs. The bathroom was tiny and in need of updating, but it was clean and functionable. The tv had maybe 4 channels that were somewhat clear. Didn’t matter to us as we had zero intention of staying in the room to watch tv. A small coffee pot with coffee and tea are provided. A small fridge is also in the room. I highly recommend bringing your own water bottles as there are opportunities to refill water around the resort. We found the buffet had a good assortment of food selections and tasted overall pretty good. The al ’carte restaurants were great as another dining option. The Italian one was enjoyable. We found the Jamaican one not our favorite, just our limited exposure to Jamaican food. The Jerk Hut was alright, I found the chicken and the pork way too dry and grey in appearance. The burgers, hotdogs and ice cream hit the spot when you are looking for a snack or something to help cool down. The entertainment provided at the hotel is okay. That said, I haven’t been to a resort/hotel that has provided any entertainment, so we found it pleasing enough to hang around and watch for a while. The beach at the resort is very nice, never had issues finding beach chairs. They could use a more umbrellas to give a bit more shade on the beach and pool area. We did see all the feral cats that have been mentioned. They were all over, some sneaking into the buffet area, and all over the resort as a whole. I found the little convenience store smelled terribly of cat urine or spray. For the smokers out there, there are 2 areas that we found that you could have a leisurely smoke. One was close to the main building just out front of the gift shop/store. The other we found was beside the adult pool area off on the grass, nicely placed in the shade. The staff were not outrightly friendly, but not terribly rude. I feel like some of the areas are understaffed and what staff is on shift are busting their butts to provide a service but don’t have the time to be chatty or super friendly. In my humble opinion, I found the local women to be curt and a no nonsense type of personality. So theres no happy small talk or any idle chat. Just get to your point and move on. I think as a Canadian, it would be found to be rude and dismissive, which it is, but I think its come by honestly. Don’t get too offended if you find this. I always mentally cheered myself on when I made someone smile lol. Read less