Chelsea Hotel

Toronto, Canada

Virgin rating

The hotel

Full of fun, good food and spaces to chill out, the Chelsea Hotel has something for everyone. There’s pools for the kids and big kids alike — whizz down the water slide, or take a break and head to the adults-only health club for some R&R. Feeling hungry? Enjoy some good food and drink in one of the restaurants. And when you’re ready to see some sights, head out the front door and find the city at your feet.

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Teen Club
  • Children's Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym

Where is it

In the heart of Downtown Toronto, a 6-minute walk from the Eaton Centre and minutes away from top attractions. Transfer time from Toronto International Airport: 30 minutes.

Hotel information

1,590 rooms on 27 floors in 1 building with 12 lifts. All with air-conditioning, cable TV, kettle, iron and board, and hairdryer. Chelsea Rooms are 275 sq ft and have 1 queen-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms are 325 sq ft, most with private balcony, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms are 325 sq ft and include access to the exclusive E|CLUB Lounge, with 1 king-size bed, sleeping maximum 2 adults. 

Studios with Kitchenette are 325 sq ft and have a full-sized fridge, stove and microwave, with 1 king-size bed and a sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

E|CLUB Lounge inclusions:

  • Daily deluxe continental breakfast
  • Evening hors d'oeuvres
  • Hot drinks
  • Bottled water
  • Fresh fruit
  • Alcoholic drinks*
  • Soft drinks*
  • Newspapers and magazines
  • Complimentary WiFi

Market Garden (market-style selection, open for breakfast, lunch and dinner). T| Bar (International cuisine, open for breakfast, lunch and dinner). Chelsea Patio (outdoor drinks lounge). Espress|o (coffee shop). Health Club* (adults only) with fitness centre, indoor heated swimming pool, sauna, whirlpool and seasonal outdoor sundeck. Family zone* with swimming pool and 130ft water slide. Kid Centre* with activities. Club 33 Teen Lounge* with games tables, computers and a selection of video games. Dry cleaning/laundry service*. Room service*. Complimentary WiFi. Self-parking CA$29 plus tax per day, and valet parking CA$44 plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1713)
  • Very good (2902)
  • Average (2246)
  • Poor (1006)
  • Terrible (635)
Image of the Tripadvisor rating Disappointing

Aug 6, 2022 UpsetGuest81

Stayed on a patient stay while my daughter was having open heart surgery at Sick Kids. Hole in bathroom wall from water damage, vent falling off the wall, dirty, tub backs up. Was refunded for a night I wasn’t going to use because I checked out earlier then expected.
Image of the Tripadvisor rating Good location; poor hotel

Aug 6, 2022 turtle141618 Oxford, United Kingdom

The hotel has a great location. We spent 3 days in Toronto and it was convenient to be so centrally located. That is the only positive. However, the hotel itself is drab, dated and a bit shabby. We thought being in a huge hotel would be interesting but I was wrong. There was a wide selection of food available for breakfast but no gluten free… Read more
The hotel has a great location. We spent 3 days in Toronto and it was convenient to be so centrally located. That is the only positive. However, the hotel itself is drab, dated and a bit shabby. We thought being in a huge hotel would be interesting but I was wrong. There was a wide selection of food available for breakfast but no gluten free options on display. I eventually found someone who was not too busy to ask and was given some gluten free bread. By the 3rd day, the gluten free bread had run out and was not available. I won’t mention vegan options! Read less
Image of the Tripadvisor rating Blue Jays Fan.

Aug 5, 2022 646a4ynjkf Edmonton, Canada

The Chelsea Hotel Toronto is an excellent place to stay and see the Toronto Blue Jays (or other interest you may have). The Chelsea Hotel is very child and youth friendly and provides excellent amenities and the hotel location is a short walk to other services and activities.
Image of the Tripadvisor rating Business Travel

Aug 5, 2022 joelyrobinson2022 North Bay, Canada

I have stayed at the hotel numerous times and was denied the use of a voucher. I was informed that this should have been arranged at the time of the reservation - but that was not the case. I was told during the reservation process to present the voucher upon my arrival.
Image of the Tripadvisor rating It is what it is

Aug 4, 2022 184shawnam Windsor, Canada

We were very excited to stay here, because we booked a balcony so we could have private time after our child went to sleep. We also loved that it had a water slide so we could occupy him in the mornings after breakfast. While we booked months ago (and paid) specifically for a balcony room, we were very disappointed to find out that our balcony… Read more
We were very excited to stay here, because we booked a balcony so we could have private time after our child went to sleep. We also loved that it had a water slide so we could occupy him in the mornings after breakfast. While we booked months ago (and paid) specifically for a balcony room, we were very disappointed to find out that our balcony door only opened two inches and there was no way for anyone to get out. To be clear, a balcony that you can't go on is just a window. They had hard drilled a piece of wood in so the door could not be opened. I would have complained but we had already been told the hotel was completely booked and there would be no room for us to move. Our son very much enjoy the water slide. It was our favorite after breakfast activity. The breakfast was delicious because it was included. If you were to pay for your own breakfast it would be way over-priced. We bought our child an $8.50 breakfast special every morning. (Our breakfast was included). However, we recently got our bill and we're somehow billed $41. So we will have to call the hotel and fix that(check your bill). The hotel is a bit run down but it was what it was. We booked that so we could have a balcony for a private space and we weren't given exactly what we booked so for that reason I don't think I would stay there again. To be clear I even called twice to make sure that their balcony doors opened, and then I followed up again to say hey we booked this balcony. We just had to make the best of it Read less