Grand Hyatt San Francisco

Union Square, San Francisco

Virgin rating

The hotel

This sleek, imposing hotel offers the high standards you would expect of a Hyatt. It lies right on Union Square, in the centre of the city and in one of the best spots for shopping. Public transport is an easy walk, too. OneUP - exactly one level up from the lobby is the inventive American Bistro and Lounge. Serving breakfast, lunch and dinner, the OneUP restaurant features locally sourced, sustainable American cuisine. The bridge, connects the restaurant to the Lounge.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • No Smoking
  • Restaurant
  • Room Service
  • Valet parking
  • Close to City Centre

Where is it

On Union Square, in the centre of the city. An easy walk to all public transport.

Hotel information

668 rooms on 36 floors in 1 building. All with air-conditioning, cable TV with pay-per-view films, hairdryer, iron and board. Standard Rooms sleep maximum 4 adults.

OneUP Restaurant (American bistro serving breakfast, lunch and dinner) and OneUP Lounge (cocktails and appetisers), Coffee Bar (serving breakfast items, snacks and drinks). Complimentary Hyatt StayFit® on 35th floor. Room service*. Laundry/dry-cleaning service*. Complimentary WiFi. Safe available at front desk*. Self-parking $41, valet parking $74.10 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Please note: 100% non smoking hotel.

Please note:  Effective 1st January 2021 the hotel will be introducting a destination fee payable locally of $30 per night plus tax subject to change.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3213)
  • Very good (2220)
  • Average (798)
  • Poor (302)
  • Terrible (232)
Image of the Tripadvisor rating Best Stay in Union Square

Mar 16, 2024 irwinm2017 Honolulu, United States

I stayed at the Grand Hyatt for a conference and it was the best hotel for the price. The amenities and products used were great quality and loved the gym facilities overlooking the city. Check-in was a breeze and was glad they were able to get me situated early in the morning. It's been a while since I've returned back to the hotel and I regret… Read more
I stayed at the Grand Hyatt for a conference and it was the best hotel for the price. The amenities and products used were great quality and loved the gym facilities overlooking the city. Check-in was a breeze and was glad they were able to get me situated early in the morning. It's been a while since I've returned back to the hotel and I regret not staying here sooner. Read less
Image of the Tripadvisor rating Comfortable Stay with Convenient Location

Mar 13, 2024 Francis F

My stay at the Grand Hyatt San Francisco Union Square was overall quite enjoyable. Upon arrival at around 1:30 pm, I was pleased to find that my room was ready for check-in. The reception staff was courteous and efficient, making the check-in process a breeze. The room itself was clean and comfortable, with a particularly noteworthy feature being… Read more
My stay at the Grand Hyatt San Francisco Union Square was overall quite enjoyable. Upon arrival at around 1:30 pm, I was pleased to find that my room was ready for check-in. The reception staff was courteous and efficient, making the check-in process a breeze. The room itself was clean and comfortable, with a particularly noteworthy feature being the electric blinds that could be easily closed with the push of a button. The bathroom was also well-maintained, and I appreciated the pleasant scent of the personal hygiene products provided. However, there were a couple of minor drawbacks that detracted from an otherwise positive experience. Firstly, the motion-activated night light under the nightstand proved to be a bit disruptive during the night, as it would unexpectedly turn on when I shifted in bed, causing unwanted reflections that disturbed my sleep. Additionally, while the food at the hotel restaurant was delicious, I was disappointed to find that the TV in the room did not offer Netflix access, with the only option being to use Google Cast from my own device. On the bright side, the location of the hotel is excellent, situated very close to Union Square and conveniently adjacent to the Apple store. There are plenty of dining options and attractions within walking distance, making it an ideal base for exploring the city. Overall, I would recommend the Grand Hyatt San Francisco Union Square to others and would certainly consider staying here again in the future. Read less
Image of the Tripadvisor rating Willing To Give Another Try

Mar 13, 2024 Corrina S Reno, Nevada

Update: Paul from management reached out with a sincere and professional apology. I appreciate the customer service and I am willing to stay at this property another time. It was remarkably close to Chinatown and the Cable Car stops. I was able to use their Club Lounge and they have a great view from up there. Ed at the front desk wasn't helpful… Read more
Update: Paul from management reached out with a sincere and professional apology. I appreciate the customer service and I am willing to stay at this property another time. It was remarkably close to Chinatown and the Cable Car stops. I was able to use their Club Lounge and they have a great view from up there. Ed at the front desk wasn't helpful and offered no assistance when my daughter's foot obtained splinters from the wood flooring in the room. The entrance to valet was blocked during the parade which we knew nothing about beforehand. No emails or warnings were presented. We were stuck in traffic for hours with an 8 yr old. A simple email and we would have arrived early and enjoyed the parade. Read less
Image of the Tripadvisor rating Stay and Location

Mar 12, 2024 ssethuraman Bangalore District, India

Great Hotel and excellent location. Accessibility to all the stores are closeby. The hotel has wonderful staff and well trained. We had an issue with Lift got disrupted. But, it got actioned very quickly.
Image of the Tripadvisor rating Lovely Stay in San Francisco

Mar 11, 2024 vgalbiso

Thoroughly enjoyed my stay here. The hotel staff were excellent. I loved the location. I was on a business trip and everywhere I needed to go was in walking distance. China town and the Moscone Center were quick walks away. The concierge offered excellent choices for dinner as well.