Hilton San Francisco Union Square

Union Square, San Francisco

Virgin rating

The hotel

At one of the best addresses in San Francisco you’ll have Union Square’s boutiques, big-brand shops, and dining and nightlife almost on the doorstep. The Hilton is a big hotel with great service and a sociable buzz in the lobby, bar and coffee shop. The views are pretty spectacular here too — head up to the 16th floor for some chill out time at the pool deck or go even higher up, all the way to the 46th floor Cityscape lounge.

Amenities

  • Bar
  • Hot tub
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

In San Francisco’s Theater District, this hotel is just 2 blocks from the famous cable cars, and a stroll from Moscone Center and the Westfield shopping mall. It’s also just half a mile from Chinatown and Nob Hill, and near Muni and BART transport connections for easy sightseeing. Transfer time from San Francisco International Airport: 30 minutes.

Hotel information

All rooms offer air-conditioning, 37” HDTV with cable channels and on-demand films, alarm radio, WiFi*, telephone, tea/coffee-making facilities, mini-fridge, safe, hairdryer, and iron and board. Standard Rooms have either 1 king-size bed, 1 queen-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms are larger and have either 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.

Skyline View Rooms have unobstructed skyline views from the 20th floor or higher, complimentary WiFi, grab and go breakfast (for up to 2 people), and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Balcony Skyline View Rooms have a balcony with 2 chairs and a table, skyline views from the 26th floor or higher, complimentary WiFi, grab and go breakfast (for up to 2 people), and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Herb ‘N Kitchen (all-day menu including breakfast pastries and coffee, takeaway options, and gourmet marketplace). Poached (buffet breakfast). Urban Tavern (gastropub menu and local drinks, seasonal dinners). Lobby Bar (local and craft beers). Room service in a bag from Herb ‘N Kitchen*. Cityscape lounge (on 46th floor). Pool deck (on 16th floor, with heated outdoor pool and hot tub). Fitness centre. Small gift shop with newsstand. Concierge. Laundry/valet service*. ATM. Self-parking $66.12, valet parking $79.80, including tax, per night (payable locally, subject to change). A Tesla electric charging station is available*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1322)
  • Very good (1606)
  • Average (1044)
  • Poor (428)
  • Terrible (245)
Image of the Tripadvisor rating Fleeced

Aug 6, 2022 MattTwyford

$60 daily parking. $12 beer, $12 Wi-Fi ( that doesn’t work!) for posting customers, but free in lobby for those who aren’t. Average room, generic elsewhere. Location good, staff lovely, though. SF is great, but find somewhere that doesn’t rob you quite so shamelessly.
Image of the Tripadvisor rating Ideal location

Aug 4, 2022 StuartOregonValley

Perfectly located for accessing all the benefits of San Francisco by foot or affordable Uber/scooter/taxi. Great cafe in lobby for getting baked goods in the morning and coffee along with snack and deli items. Clean rooms and great customer service.
Image of the Tripadvisor rating Standard business hotel

Aug 4, 2022 finendandy21 Bangkok, Thailand

Pretty standard business hotel conveniently located close to Union Square. Surrounding area can be a little iffy with lots of homeless people around. Hotel itself is well worn and the room old but clean and comfortable. Gym was nice with lots of machines, towels provided and a drinking fountain. The wifi connection was a disaster but I was told it… Read more
Pretty standard business hotel conveniently located close to Union Square. Surrounding area can be a little iffy with lots of homeless people around. Hotel itself is well worn and the room old but clean and comfortable. Gym was nice with lots of machines, towels provided and a drinking fountain. The wifi connection was a disaster but I was told it was a city-wide problem. That said, I didn’t seem to have issues connecting via my mobile network Read less
Image of the Tripadvisor rating Very dirty room

Aug 1, 2022 mrivera771 Los Angeles, California

Mildew in shower and sink. Rust on vents. Stained mattress and mattress cover with what looked like urine. No cleaning at all during our stay. Requested towels and never received them. Room service food, some items were cold when delivered.
Image of the Tripadvisor rating Great Hotel

Jul 25, 2022 marksshields

We travelled from San Francisco International Airport via the BART (their version of the London Underground) it cost $10 each. We went to the information desk at the airport and bought the “clipper” tickets (oyster type card) and topped up ready for the train. We arrived at Powell Station (closest to the hotel) about 40mins later (very clean and… Read more
We travelled from San Francisco International Airport via the BART (their version of the London Underground) it cost $10 each. We went to the information desk at the airport and bought the “clipper” tickets (oyster type card) and topped up ready for the train. We arrived at Powell Station (closest to the hotel) about 40mins later (very clean and safe trains) lots of city “ambassadors” in orange jackets to guide you or assist. The walk from the hotel is 5mins. The Hilton is a very large hotel, we stayed in Tower 1, floor 36 with 2 double beds and a balcony overlooking the city. The temperature in July was a maximum 19 degrees, so pack a jumper. Union Square is a 3 min walk, all of the big hotels are slightly out of Union Square. We didn’t try the pool but it was clean and quiet. The on-site shop is obviously expensive (all hotel shops are) so we simply used local shops to buy water. The roof top bar is amazing and the service is very quick. We walked most places but did catch the cable car $8 dollars (you can pay by cash) You’re going to have to get use to the homeless with obvious mental health issues, we visited 20 years ago and it was the same but Covid hasn’t helped. An excellent family friendly hotel and very safe. We walked at all times of the day. Read less