Lotte New York Palace

Midtown, New York

Virgin rating

Superior Room
Rarities
The Gold Room
Cathedral View Room
Cathedral View Room
Pomme Palais
Tower Corner Suite
Tower Corner Suite
Tower Executive Suite
Tower Executive Suite
Tower Room
Premier Skyline View Room
Corner Cathedral Room
Superior Room
Rarities
The Gold Room
Cathedral View Room
Cathedral View Room
Pomme Palais
Tower Corner Suite
Tower Corner Suite
Tower Executive Suite
Tower Executive Suite
Tower Room
Premier Skyline View Room
Corner Cathedral Room

The hotel

Railroad magnate Henry Villard's 19th-century mansions were combined with a sleek tower to create one of the city's best hotels. It's a place where the staff greet you as if they have known you all their lives, and nothing is too much trouble. The location is one of the best in Manhattan, right in the middle of Midtown, but hidden away in a gated courtyard. There's dining options suited to all at the Lotte New York Palace, from luxury brunch to baked goods, whatever you opt for you'll be in for a treat. Enjoy handmade cocktails in one of Manhattan's most popular bars, Trouble's Trust, or relax in 19th century-style surroundings in Rarities - either make for the perfect post-day-in-the-city tipples.

Amenities

  • Babysitting service
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Close to City Centre

Where is it

In the heart of Midtown Manhattan, a short walk from New York's Broadway theatres, Central Park and world-class designer shopping. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

899 rooms and suites, including recently renovated suites in Villard House with a 55-storey tower attached. All with air-conditioning, cable TV with pay-per-view films, mini-bar*, WiFi access*, safe, bathrobes and luxurious bath amenities. Superior Rooms are 360sq ft east-facing rooms, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Cathedral View Rooms are 360sq ft and offer views of St. Patrick’s Cathedral and Rockefeller Centre, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Skyline Cathedral View Rooms are located on higher floors, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Palace Studio Suites feature cathedral views, with 1 king-size bed plus a sofa bed, sleeping maximum 4 people.

Tower Rooms are located on the 41st floor and higher, with Manhattan skyline views and either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Palace One Bedroom Suites feature a separate living area, and large bedroom with en suite marble bath and 1 king-size bed, sleeping maximum 2 adults.

Palace Signature Suite with oversized living room featuring a large dining table and wet bar, full marble bathroom, walk-in closet and 1 king-size bed, sleeping maximum 2 adults.

Tower Executive Suites with views of the Rockefeller Centre and St Patrick's cathedral, separate living area, and 1 king-size bed, sleeping maximum 2 adults.

Tower One Bedroom Suite with panoramic views, marble bathroom with soaking tub and separate shower, living/dining room, and 1 king-size bed, sleeping maximum 2 adults.

Tower Corner Suites with stunning views in two directions, featuring separate living room with wet bar, butler's pantry, marble bathroom with soaking tub and separate shower, and 1 king-size bed, sleeping maximum 2 adults.

Palace Family Suites with cathedral views, two bathrooms, multiple seating areas, with either 2 king-size beds plus a sofa bed, or 1 king-size bed, 2 double beds, and a sofa bed, sleeping maximum 8 people. 

Tower Two Bedroom Corner Suites with skyline views, two bathrooms, living room, and two bedrooms, one of which features 1 king-size bed, and the other has 2 queen-size beds, sleeping maximum 4 people.


  • Book by 12 June 2024  to receive $25 breakfast credit per room during stays between 23 Apr '24– 1 Sep '25. Terms and conditions apply. Blackout Dates apply. Applies to certain room types. 

Villard Restaurant (open for breakfast and weekend brunch). The Gold Room (sharing plates and cocktails, open 5-10pm daily). Pomme Palais (boutique bakery). Trouble's Trust (cocktail bar, temporarily closed). Rarities (19th century-style bar, temporarily closed).

ila Spa*. Fitness centre. In-room spa services*. 

Room service*. Dry cleaning service*. Concierge. Valet parking $90 for 24 hours (payable locally, fee subject to change). 

*Denotes local charge.

Click here for latest travel advice

One person must be aged 18 years and over in each room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4202)
  • Very good (1266)
  • Average (503)
  • Poor (240)
  • Terrible (177)
Image of the Tripadvisor rating Best location, great size of the room and best view in NY. More than these, best customer service experience!

Apr 29, 2024 ChoY56

I can’t say enough good things about this hotel and the staff… I honestly don’t even like writing a review. Rebecca went out of her way to make our stay phenomenal. Thank you to everyone at the Lotte New York Palace all of your exceptional customer service did not go unnoticed or unappreciated. We will definitely be choosing this hotel on our next… Read more
I can’t say enough good things about this hotel and the staff… I honestly don’t even like writing a review. Rebecca went out of her way to make our stay phenomenal. Thank you to everyone at the Lotte New York Palace all of your exceptional customer service did not go unnoticed or unappreciated. We will definitely be choosing this hotel on our next visit. I feel like customer service and customer appreciation is back. Read less
Image of the Tripadvisor rating World-best Concierge Team at the Lotte New York Palace Hotel

Apr 28, 2024 Fernanando D Sao Paulo, Brazil

I have been a frequent guest at the Lotte New York Palace for more than 25 years now. My first time there was in the heydays of the Internet frenzy… circa 1999. There are many spectacular hotels in New York, and I actually know many of them, but there is one reason why we always return to the Lotte New York Palace… their (world-best) Concierge… Read more
I have been a frequent guest at the Lotte New York Palace for more than 25 years now. My first time there was in the heydays of the Internet frenzy… circa 1999. There are many spectacular hotels in New York, and I actually know many of them, but there is one reason why we always return to the Lotte New York Palace… their (world-best) Concierge team. They are at the very top of their game… and know New York City like no one else. They are first movers — and are always aware of everything that is new, hot etc. When they work their magic — and they always do — incredible things happen. The most difficult and sought after tables/reservations in the City, tickets for sold-out events, and so on and so forth — they can get, virtually, anything you want. My family and I are forever grateful and indebted to them. Ani, Christian, Diego, Isabella, Julia, and Kal — you guys are simply the best. Thanks for everything. The Lotte New York Palace is our home in New York City — and you are the reason for that… ❤️❤️❤️ Read less
Image of the Tripadvisor rating Location, location , location. Don't expect much of anything from the room

Apr 27, 2024 basketnecklane

Hotel is tired. Room is a hodge podge of furniture. Bathroom is badly in need of updating. And i stayed in the Towers.Verpriced. Stayed there 35 years ago and I don't think they put a penny into it since then. However, Room Attendant Jenny B. did a lovely job of maintaining the suite.
Image of the Tripadvisor rating Stay Like Royalty!

Apr 24, 2024 Kelton Plantation, Florida

Room: Really, really nice room. Large room on the 47th floor of the Towers. Had a nice sitting area, minibar, and nice closet. The room had a large TV with clean carpet and large windows that let the light shine in during the day, but with electronic blackout curtains that kept it dark at night. Super clean. Bed: Super comfortable, with super… Read more
Room: Really, really nice room. Large room on the 47th floor of the Towers. Had a nice sitting area, minibar, and nice closet. The room had a large TV with clean carpet and large windows that let the light shine in during the day, but with electronic blackout curtains that kept it dark at night. Super clean. Bed: Super comfortable, with super clean, soft, white linens. Slept like babies. Bath: Large walk-in shower, plenty of luxury branded bath amenities including almost everything you would need, including a toothbrush, toothpaste, and a razor. Plenty of clean white bath towels. Amenities: As stated, LUXURY bath products, plus an umbrella, two soft white bathrobes, and two pairs of slippers. Free bottled water. Modern, electronic lighting and curtain controls. Lobby/Common Area: Beautiful architecture that is well-maintained and first-class in every way. We ate breakfast at the Villiard (make reservations, even for breakfast) in a beautiful space with nice service. Cleanliness: This is our number one requirement in a hotel stay. Very clean. No need to worry here. Location: Directly across the street from Saint Patrick's Cathedral and Rockefeller Center. Short walk to Bradway. In the center of NY culture! People: Exceptional - thank you to Francesca (reservations), Michael (check-in), and Rebecca (Towers - guest services). All lovely people in the right business - hospitality! You will feel like royalty! Please see the many pictures we are posting to support the A++++ review! Read less
Image of the Tripadvisor rating Beautiful and Conveniently Located

Apr 22, 2024 Carol S Los Angeles, California

This was my first time staying at Lotte New York Palace. High praise to Michael, at the reception desk. He was extremely accommodating and helpful! I stayed in a room overlooking beautiful St. Patrick’s Cathedral. Coffee bar near the lobby was perfect for starting our morning. Only bagels and one other vegan option, but the vegan poppyseed muffin… Read more
This was my first time staying at Lotte New York Palace. High praise to Michael, at the reception desk. He was extremely accommodating and helpful! I stayed in a room overlooking beautiful St. Patrick’s Cathedral. Coffee bar near the lobby was perfect for starting our morning. Only bagels and one other vegan option, but the vegan poppyseed muffin was very good. Elevators were always fast and readily available. The original areas of the hotel were rich in history. Beautiful! The hotel is conveniently located and an east walk to Central Park, Fifth Avenue and Broadway shows! Checkout was made easy via my phone. I would most certainly stay at The New York Palace again. Read less