Royal Sonesta Hotel New Orleans

New Orleans, Louisiana

The hotel

Built in traditional French Quarter style, complete with gabled windows, French doors and wrought-iron balconies, the fabulous Royal Sonesta occupies a prime spot on Bourbon Street, one of New Orleans most famous locations. As well as very comfortable rooms, there’s a fab swimming pool and fitness room. Desire Oyster Bar with French doors leading out onto Bourbon Street is a casual bistro serving delicious local dishes. There’s also the Mystick for cocktails and live entertainment from Tuesday through to Saturday, so grab a drink and stake your place for what’s sure to be a good night out. Le Booze, also overlooking Bourbon Street, is a favourite meeting place for locals and if you’re an ice-cream fan, head to Daiquiri Delight Shop for an exotic concoction! Boasting AAA 4-diamond status, you’ll enjoy the convenience of a major hotel but with all the charm the Deep South can muster!

Amenities

  • Bar
  • Swimming Pool
  • Families
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On world-famous Bourbon Street, steps away from restaurants, antique shops and jazz clubs.

Hotel information

483 rooms on 7 floors in 1 building. All with a view of the French Quarter or courtyard, air-conditioning, flatscreen TV with cable stations, radio, coffee maker, mini-bar*, safe, hairdryer, iron and board, and bathrobes. Deluxe Rooms with 1 king-size bed or 2 queen-size beds, sleeping maimum 4 adults or 2 adults and 2 children.

Desire Oyster Bar (casual streetside bistro). The Mystick (cocktail lounge). Le Booze. Royal Café (drinks, pastries). Daiquiri Delight Shop (ice-cream parlour). Outdoor swimming pool and bar. Fitness room. Gift shop. Jewellery shop. Concierge. Babysitting service* (on request). Laundry/dry-cleaning service*. Room service available*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Applies on certain dates and minimum 2-night stay applies when staying on a Saturday night.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3260)
  • Very good (1471)
  • Average (500)
  • Poor (197)
  • Terrible (191)
Image of the Tripadvisor rating Great Location, in need of deep cleaning

Jan 13, 2022 ladytiggz

We stayed at the Royal Sonesta for 2 days and I was quoted a daily price on the phone. I had this price double-checked by calling the hotel front desk as well. The first room we were put in was very dirty, there was visible dirt under the sink (by visible I mean it hadn't been cleaned in a long time), there were stains all over the back of the… Read more
We stayed at the Royal Sonesta for 2 days and I was quoted a daily price on the phone. I had this price double-checked by calling the hotel front desk as well. The first room we were put in was very dirty, there was visible dirt under the sink (by visible I mean it hadn't been cleaned in a long time), there were stains all over the back of the bathroom door, and the molding was loaded with dirt. We requested a room change and we were promptly given a new room. This room was an improvement over the first room but still not something you'd expect for this hotel. It was still dirty, the blankets had stains on them, as did many of the towels. There were visible signs of dried vomit on the wall in the bathroom and it just didn't feel clean. The beds were not comfortable at all and very lumpy. When I checked out I was told my bill would be emailed to me. I didn't receive it until 4 days later after calling back again for the bill. When I received my bill it was much higher than I was told numerous times. They said it was due to the weekend rate change (Friday night stay). This should have been conveyed by the person on the phone and the front desk when we spoke to them as well as when we checked in. At checkout, you should either get the email before checking out or provide a run down when at the desk. I was told that I would not be given the price I was quoted and they said it was a training issue. This is a horrible way to handle a situation where the customer wasn't given the information. I am a personal travel agent and was scouting places for my clients, this will never be a place I recommend due to their lack of communication and cleanliness. Don't get me wrong the hotel itself is beautiful, but the rooms need a deep cleaning and booking staff trained. Read less
Image of the Tripadvisor rating Good stay on Bourbon Street

Jan 10, 2022 ange11ger Edinburgh, United Kingdom

The location of the hotel was fantastic as I wanted to be based in the French quarter and close to Bourbon Street. Our arrival was handled efficiently, and we found our room to be spacious and clean. The bed was really comfortable and was overlooking the courtyard so we did not get disturbed by any of the noise from Bourbon street. The room was… Read more
The location of the hotel was fantastic as I wanted to be based in the French quarter and close to Bourbon Street. Our arrival was handled efficiently, and we found our room to be spacious and clean. The bed was really comfortable and was overlooking the courtyard so we did not get disturbed by any of the noise from Bourbon street. The room was cleaned, even though I was under the impression there would be no cleaning due to covid, so this was a nice surprise. Disliked · Although the bathroom was clean, the shower could have done with a new curtain. I also asked for assistance to book a restaurant, but the concierge said they could not do this and I should call from my own phone; being from the UK, I was not willing to spend a fortune calling for a reservation. Read less
Image of the Tripadvisor rating Bad start, but it got better.

Jan 8, 2022 rlwhitten

We stayed in a room with a balcony on Bourbon Street and we slept very little because of the extreme loudness until 5 AM! We asked to change to a quieter room and they were very nice and moved us. It's a nicer, much quieter room and we're looking forward to a nice stay for the rest of our trip.
Image of the Tripadvisor rating Failure to Deliver

Jan 1, 2022 gumbeaux-scott Little Rock, Arkansas

I checked into a "Two Bedroom Interior Balcony Suite." At check in I was told it was a king and two queens. I asked the agent to double check that, because the online description said 2 Kings ("The parlor includes two connecting bedrooms, each one featuring a king size bed with a pillow top mattress."). I was told the two queens was correct. … Read more
I checked into a "Two Bedroom Interior Balcony Suite." At check in I was told it was a king and two queens. I asked the agent to double check that, because the online description said 2 Kings ("The parlor includes two connecting bedrooms, each one featuring a king size bed with a pillow top mattress."). I was told the two queens was correct. This isn't a huge deal for our trip, although my wife and I are now either sleeping in separate beds or crowded for our stay. I also requested coffee service via room service this morning from Desire, but was told they were too busy for that. I reached out to Sonesta using the online form, but have received no response. Unfortunately this isn't the first time we have experienced all of these same issues here. We very much want it to be our Nola home, but they just fail to deliver on customer service. The location is great, but don't expect your room to match the description or any real service. We will be seeking alternatives on our next trip. Show quoted text Read less
Image of the Tripadvisor rating This place is gross

Dec 25, 2021 allim843

This hotel would rather have us come while sick with Covid than work with me to have a credit to attend in two weeks. They refuse to accommodate their guests. I suggest if you can stay anywhere else you do that. I will never stay or do business with this place again. Hope you don’t get sick there.