Sheraton Boston

Boston, USA

Virgin rating

The hotel

Putting you right in the historic heart of the Back Bay neighbourhood, the Sheraton Boston is in the perfect spot to explore this walkable city. You can enjoy good food and cocktails at the SideBar and there’s even pool and gym facilities to retreat back to after a day of adventure. Step out the front doors and you’ll find some of the best bits of the city within a few minutes’ walk – from Boston Common and Public Gardens to the latest sightseeing attraction, View Boston with unbeatable 360 views over the twinkling skyline. There's also not one but two conveniently connected malls so you can shop to your heart's content.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Swimming Pool
  • Close to City Centre

Where is it

Centrally-located in the heart of Boston's Back Bay neighborhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center and the Copley Place Mall. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

1,220 rooms and suites on 29 floors. All with air-conditioning, TV, tea/coffee-making facilities, complimentary bottled water, mini-fridge, bathrobes, complimentary WiFi access, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer. 

Traditional Rooms are 240 sq ft with 1 king-size bed, 1 queen-size bed, or 2 double beds, sleeping maximum 4 people.

Deluxe Rooms are in the south tower and are 390 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Premium Rooms are 228 sq ft and have views of the Charles River, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 people. 

Executive Deluxe Rooms are 350 sq ft and have 1 king-size bed plus sofa bed, sleeping maximum 3 people. 

Sidebar & Grille (casual dining and cocktails, open for breakfast and dinner). MARKET (grab-and-go food for breakfast, lunch and dinner). 

Indoor swimming pool with outdoor deck and retractable roof. 24-hour fitness centre. 

Complimentary WiFi in lobby and public areas. Self parking $55 plus tax, per day (payable locally, subject to change). Laundry/dry-cleaning services*. Concierge. Local restaurant delivery service*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: one person must be 21 years or over in the room to check in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1298)
  • Very good (1250)
  • Average (553)
  • Poor (163)
  • Terrible (199)
Image of the Tripadvisor rating Nice stay but room for improvement

Feb 19, 2024 lewhow99

Stayed for 5 nights in early Jan. Rooms were clean and tidy but showing their age. Reception the same. Staff were friendly. Bar is very limited for food so we ate at the Marriott at Copley. Pool was only open for 2 days and closed for renovation - this was fine but not advertised at all when booking. Good coffee shop for breakfast.
Image of the Tripadvisor rating Needs Some Work

Feb 19, 2024 HarryDVC NJ

Great location - especially with the connected mall and dining options. Room, as other reviews note, is in need of some TLC for sure. Bathroom - peeling paint, chips and cracks in the tub. Was able to use Gold Elite benefit for a late checkout with no problem - front desk staff very friendly and accommodating. Breakfast - pretty good, but… Read more
Great location - especially with the connected mall and dining options. Room, as other reviews note, is in need of some TLC for sure. Bathroom - peeling paint, chips and cracks in the tub. Was able to use Gold Elite benefit for a late checkout with no problem - front desk staff very friendly and accommodating. Breakfast - pretty good, but a bit on the pricey side for the offerings. Read less
Image of the Tripadvisor rating An older property, but very comfortable

Jan 25, 2024 John M Corona, California

As Marriott Elite members we had previously stayed the Marriott at Copley. This time we opted to stay here instead. Similar location, but a little more convenient to our walking down to the MFA Boston which was the purpose of the trip. Although both hotels are indicated as 4 star; this property appears to be a little older. Some minor… Read more
As Marriott Elite members we had previously stayed the Marriott at Copley. This time we opted to stay here instead. Similar location, but a little more convenient to our walking down to the MFA Boston which was the purpose of the trip. Although both hotels are indicated as 4 star; this property appears to be a little older. Some minor inconveniences included the floors. For example to enter the bathroom from the bedroom there is a small step. You are painfully reminded of that step when stumbling to the toilet in the middle of the night. :- Otherwise, our stay was good. The houskeeping staff are fantastic. Our room was kept immaculate during our stay. The beds are the usual awesome SleepWell type. Climate control was amazing. Check-in and check-out were great. We didn't use their restaurant, but the Market was very well stocked and had friendly staff. Read less
Image of the Tripadvisor rating Amazing service by Jamie

Jan 23, 2024 raeese2015 Chicago, Illinois

Jamie Carroll reached out to me prior to my visit and was super nice and friendly… Provided early-check in and exemplary service and welcoming.. The hotel is a bit old, but location and staff were great.. Highly recommend staying here..definitely will be back
Image of the Tripadvisor rating Rhonda is an All Star!

Jan 19, 2024 AnchovyLover Brimfield, Massachusetts

I went to a MMA conference and Sheraton worker Rhonda was the epitome of quality customer service! She was extremely helpful, patient, and accommodating. With customer service lacking nowadays it was refreshing to have someone go the extra mile for a customer. Rhonda is a huge asset to Sheraton! Thank you Rhonda!