Sheraton Brooklyn New York

Brooklyn, New York

The hotel

When it comes to ‘you-time’, Sheraton Brooklyn New York covers every kind of pleasure: there’s the fitness centre for the health-conscious; the pool and Jacuzzi for the swimmers; the Starbucks® café for the caffeine-hungry; and the rooftop garden for those in need of fresh air – and the odd cocktail. Sitting among the skyscrapers of Brooklyn, the Asian-infused Kimoto Rooftop & Bar gives a nod to the East in its carefully created bar food, curated craft beers, and concocted cocktails. Throw in views over the buzzing district and towards the Statue of Liberty, and you’ll see why it’s one of the hotel’s most popular meeting spots. In fact, it’s the perfect place to head after a day exploring your neighbourhood, which packs in dining, shopping, and entertainment – much of it just a stroll away at City Point Brooklyn.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In downtown Brooklyn, just a short stroll from the district’s biggest food, shopping, and entertainment hub, City Point Brooklyn. Transfer time from John F.Kennedy International Airport: 25 minutes.

Hotel information

321 rooms and suites, all with air-conditioning, flat-screen TV, tea/coffee maker with Starbucks® coffee, complimentary bottled water, iron and board, bathrobes, hairdryer and safe. Standard Rooms are 216 sq ft with 1 king-size or 2 double beds, sleeping maximum 4 adults.

Club Level Rooms include access to the Club Lounge, and have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Suites are 440 sq ft and have separate living area, with 1 king-size bed and sofa bed, or 2 double beds, sleeping maximum 4 adults.

Avere Ristorante (Italian menu, open for breakfast, lunch, and dinner). Kimoto Rooftop & Bar (Asian-inspired menu, rooftop restaurant and bar with live DJs in garden terrace, open weekdays for dinner, and weekends for lunch and dinner). Starbucks®. Room service*. Indoor swimming pool. Whirlpool. 24-hour fitness centre. WiFi*. Valet parking $45 plus tax, per day (payable locally, subject to change).

One person must be aged 18 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (424)
  • Very good (560)
  • Average (298)
  • Poor (83)
  • Terrible (106)
Image of the Tripadvisor rating Bad experience- don’t stay in this hotel

Jan 6, 2022 EhudSpe

Initially we planed on staying for 3 nights but, due to the bad experience and bad service in the hotel, we’ve decided to book a different hotel for the 3rd night. I know what the name Sheraton stands for. In my opinion, the Sheraton Brooklyn is not up to the Sheraton standard. The bad experience we had, includes the following: 1. There… Read more
Initially we planed on staying for 3 nights but, due to the bad experience and bad service in the hotel, we’ve decided to book a different hotel for the 3rd night. I know what the name Sheraton stands for. In my opinion, the Sheraton Brooklyn is not up to the Sheraton standard. The bad experience we had, includes the following: 1. There was a very weak water current / drip of water from the shower hose. But it was late and we were tired, we had to shower like that. Only in the next morning we called the reception to send someone to fix the issue. He replaced the whole tap, thus the problem was partially solved as the current was only slightly stronger. 2. The sheets that cover the bed, reach only 2/3 of the length of the bed, leaving the feet and the lower part of the leg with no sheet underneath. Never seen such a peculiar sheet arrangement in all of my 400 stays with Sheraton. Before we left for few hours we told the reception and they’ve committed to take care of it. On our return, we were surprised to find out that the sheets were arranged in this configuration again. We called the front desk and an unpleasant guy named Felix asked us the same questions again and again. The issue was not taken care of for a long time. After 2 hours someone arrived and brought with him several sheets, probably expecting that we would arrange the beds, as “all of the housekeeping personnel had left at 5pm”. In order to solve the “complex situation”, the front desk manager asked us to change a room. I told him that it will be easier for me to set up the bed by myself, as I have finally done. 3. Due to COVID restrictions the concierge lounge was not operating. There are many hotels in the chain that did operate the lounge (e.g. Marriot Detroit Troy in which we’ve stayed few days earlier) and others provided us with daily vouchers to replace the lounge (The Row hotel Boston our previous stay). In your hotel even the vouchers were not provided. 4. As a platinum guest I am intitled to get a free breakfast either in the lounge or a free breakfast instead of the welcome points. In this case I received only a voucher of 18$ and even though I had a very light breakfast (only one dish of eggs) with a cup of coffee, I ended up paying 10$ extra per person (that were not able to put on the room’s tab. All the dishes in the menu are 16-18$ before tax Breakfast experience was even worst, as the waiter that attended our table was working without a mask (which is mandatory in NYC). He was not willing to put it on, even after I’ve asked him twice to do so. 5. Parking – it was mentioned in the hotel info that there is parking service for 35$ daily. It is quite far to drive there and in addition, it was not mentioned that you are allowed to take your car out only once a day! Due to the above we stayed the 3rd night in a different hotel. Read less
Image of the Tripadvisor rating Worst Hotel Stay of My Life

Dec 17, 2021 F8444XEmichaeln

When I checked into the Brooklyn Sheraton. I was initially placed in a room on the 3rd floor where I tried to get some sleep after an early cross country flight. I was unable to sleep due to a door slamming every 5 or so minutes. After several sleepless hours I returned to the lobby and explained the situation. I was informed that this was a known… Read more
When I checked into the Brooklyn Sheraton. I was initially placed in a room on the 3rd floor where I tried to get some sleep after an early cross country flight. I was unable to sleep due to a door slamming every 5 or so minutes. After several sleepless hours I returned to the lobby and explained the situation. I was informed that this was a known issue since the room was located next to a room with a spring-loaded door used by the hospitality staff, and was offered another room. The second room I was given was littered with quite frankly an embarrassing number of cleanliness and structural issues that I have listed below - One bed did not have a sheet on the mattress. - Almost no water pressure coming out of the showerhead - Shower handle that's loose - Dirt cleaned off of the shower floor by myself with a towel - Cracked tiles on the shower floor - Bent lamp shade - Deck had a full bag of food left by staff or a prior guest, bottles strewn on it, stained cushions, and a light falling out of the wall. - Dirt streaks in the sink. - Tissue residue on the bathroom counter. - Damaged tissue box. I went back to the lobby to inform staff about the issues and was told that I would need to speak with Manager Danny Lam when he arrived later that evening, I went to a pre-scheduled event and returned after midnight so I did not connect with Mr. Lam. Upon waking up this morning I again spoke to staff and asked for Mr Lam who I was informed would return later this evening. I was finally able to speak with Mr Lam just now who offered me 1/2 off a single night's stay and transfer to another room. The room transfer I could not accommodate because my roommate was not there at the time and I had a tight event schedule. Franky the condition of the hotel and the repeated lack of concern showed by the Staff made this easily the worst hospitality experience of my life. I have videos to show the water pressure issues that I don't seem able to upload. Read less
Image of the Tripadvisor rating Rebooked here from closed Aloft next door Dec 2021

Dec 7, 2021 RF-WMi Chicago, Illinois

I was originally booked next door at the Aloft, even though that property has apparently been closed for quite some time - although it is clearly not operating as a homeless shelter at the moment. My reservation was switched to the Sheraton 4 days before my trip "due to COVID" and I experienced some VERY un-Marriott customer service both on the… Read more
I was originally booked next door at the Aloft, even though that property has apparently been closed for quite some time - although it is clearly not operating as a homeless shelter at the moment. My reservation was switched to the Sheraton 4 days before my trip "due to COVID" and I experienced some VERY un-Marriott customer service both on the phone and at the hotel in the resulting confusion. While Marriott offered to switch me to a different hotel when I called (I was concerned about the Aloft possibly operating as a homeless shelter), I would have had to pay the price difference, which of course was significant due to the last-minute change at their end. No offer of breakfast, points, vouchers or even a free coffee somewhere for the confusion and inconvenience. While I was assured I was getting "a deal" because the Sheraton was "higher-end" and "newly updated" (and they acted like it was a big favor that I was able to keep the rate I had at Aloft) I saw no evidence of this. Property is shabby. Lobby is tiny and odd, with decor considered elegant at one time I'm sure but now, not so much. Hotel key cards work intermittently, which means they often did not work in the elevator and took several attempts for room access. Room was a nice size, had a fridge but no microwave. Older style coffee maker with one coffee filter and a random tea bag. "Newly updated" seems to mean a USB hub next to the bed. Door to adjoining room was paper thin (Neighbor, I could hear your phone conversations with your mom, and I have some thoughts). Location is convenient to Hoyt St and Jay St/Metrotech subways, Fulton Street shops. I felt reasonably safe (solo female) walking to both subways, and could easily get to stops in Brooklyn and Manhattan. But I was and still am unimpressed with the entire ordeal and how Marriott and staff at the Sheraton handled the situation - that THEY created. Read less
Image of the Tripadvisor rating Horrible service - penny pinching operation - dishonest staff

Nov 13, 2021 S4659BD Houston, Texas

I booked a last minute one night stay here when I found myself in Brooklyn unexpectedly and needed a place to crash for the night. Definitely not my usual circumstances of traveling but as a Marriott Titanium member, I immediately assumed to find the closest Marriott and book it. It was after midnight and the Marriott site no longer allowed… Read more
I booked a last minute one night stay here when I found myself in Brooklyn unexpectedly and needed a place to crash for the night. Definitely not my usual circumstances of traveling but as a Marriott Titanium member, I immediately assumed to find the closest Marriott and book it. It was after midnight and the Marriott site no longer allowed same-night bookings so I called the property directly. The front desk staff told me they were sold out. (first lie) Then I called the Marriott 1-800 number to see what properties were not sold out... Turns out Sheriton Brooklyn was one of them and they made me reservation. I showed up at the hotel shortly thereafter and the front desk people seemed unwilling or unable to find my reservation or to check me in. I spent maybe half an hour at the counter while they fumbled around with their computer, asked me the same questions over and over, repeatedly insisted that I was mistaken about the date of my own reservation (I was not mistaken), didn't offer me any kind assistance at all, and eventually I had to just give up and walk away from the property. While I was waiting for the one unhelpful desk person to not find my reservation, I asked the other person about the hotels amenities and there are none. For example there is no breakfast, not to buy, nothing free for platinums. "Because covid". Also noticed that the Aloft next door (which is really just the same building divided into two, separately branded properties owned by the same operator) had a lobby full of security staff and it looked a bit like a TSA screening area. This is because the Aloft is now operating as a homeless shelter. And, overall, the area late at night is dark, sketchy, and even though I have lived in New York City and have been in many questionable neighborhoods....this street I actually felt nervous walking around by myself. Especially nervous to be carrying a backpack including some valuables. So, eventually, they shrug at me, like "I don't know what you want us to do" and I gave up and left. Marriott has a guarantee that if you book a room and they won't check you in, you get a considerable compensation. So of course after this incident I contacted Marriott and asked to be compensated and that's when the hotel started to shamelessly lie - because it would be the hotel themselves who actually has to pay the guest not Marriott. The hotel claimed I had intentionally cancelled my own reservation (no) and after that excuse was proven false they came up with 2 or 3 more new and completely different explanations, all with the intent of weaseling out of the guarantee. Eventually Marriott threw me some comp themselves but I would caution all travelers to stay as far away from this dump as possible. Read less
Image of the Tripadvisor rating Unpleasant Stay

Nov 11, 2021 LnS2004 Cypress, California

While we liked the convenient location and proximity to City Point with nice food courts, this was a disappointing stay. The front desk service was less than satisfactory and not responsive. The environment was not calming: with noisy hallway chatter, constant door slamming, and persistent, mysterious late night, sleep-disturbing grinding sound… Read more
While we liked the convenient location and proximity to City Point with nice food courts, this was a disappointing stay. The front desk service was less than satisfactory and not responsive. The environment was not calming: with noisy hallway chatter, constant door slamming, and persistent, mysterious late night, sleep-disturbing grinding sound during our stay. Not sure if sound came from heaters, elevators (our room was sandwiched between elevator banks) or outside after-hour construction. Adding to this complaint was the weak shower water pressure and the lack of storage space for unpacking that further made it an unpleasant stay. Read less