Sheraton Brooklyn New York

Brooklyn, New York

Virgin rating

The hotel

When it comes to ‘you-time’, Sheraton Brooklyn New York covers every kind of pleasure: there’s the fitness centre for the health-conscious; the pool and Jacuzzi for the swimmers; the Starbucks® café for the caffeine-hungry; and the rooftop garden for those in need of fresh air – and the odd cocktail. Sitting among the skyscrapers of Brooklyn, the Asian-infused Kimoto Rooftop & Bar gives a nod to the East in its carefully created bar food, curated craft beers, and concocted cocktails. Throw in views over the buzzing district and towards the Statue of Liberty, and you’ll see why it’s one of the hotel’s most popular meeting spots. In fact, it’s the perfect place to head after a day exploring your neighbourhood, which packs in dining, shopping, and entertainment – much of it just a stroll away at City Point Brooklyn.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In downtown Brooklyn, just a short stroll from the district’s biggest food, shopping, and entertainment hub, City Point Brooklyn. Transfer time from John F.Kennedy International Airport: 25 minutes.

Hotel information

321 rooms and suites, all with air-conditioning, flat-screen TV, tea/coffee maker with Starbucks® coffee, complimentary bottled water, iron and board, bathrobes, hairdryer and safe. Standard Rooms are 216 sq ft with 1 king-size or 2 double beds, sleeping maximum 4 adults.

Club Level Rooms include access to the Club Lounge, and have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Suites are 440 sq ft and have separate living area, with 1 king-size bed and sofa bed, or 2 double beds, sleeping maximum 4 adults.

Avere Ristorante (Italian menu, open for breakfast, lunch, and dinner). Kimoto Rooftop & Bar (Asian-inspired menu, rooftop restaurant and bar with live DJs in garden terrace, open weekdays for dinner, and weekends for lunch and dinner). Starbucks®. Room service*. Indoor swimming pool. Whirlpool. 24-hour fitness centre. WiFi*. Valet parking $45 plus tax, per day (payable locally, subject to change).

One person must be aged 18 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (427)
  • Very good (562)
  • Average (301)
  • Poor (87)
  • Terrible (113)
Image of the Tripadvisor rating -Fanatastic Stay -frequent Visitor

Aug 5, 2022 X3586KUgloriac

I was pampered by Houskeeper - Xiao Ping she had an amazing smile and welcoming spirit. I had asked for a few items i forgot and she quickly provided me with my ask . She cleaned my room quickly and mindful I was working and still in the room . She was respectful and Kind . I also had the Engineering crew who visited me a few times due to… Read more
I was pampered by Houskeeper - Xiao Ping she had an amazing smile and welcoming spirit. I had asked for a few items i forgot and she quickly provided me with my ask . She cleaned my room quickly and mindful I was working and still in the room . She was respectful and Kind . I also had the Engineering crew who visited me a few times due to outages in lamps , AC etc . they were respectful and attentive to my needs . The manager who is quite young resolved a conflict i had experienced , provided conflict resolution and accomodated me to meet my personal needs . providing hospitality that makes Marriott - Sheraton one the best ! Read less
Image of the Tripadvisor rating Great!

Aug 4, 2022 huongv700

We stayed here for a week and loved it! Staff were courteous and very patient. The cleaning staff, especially Xiao Ping, was great and had such a positive attitude. She cleaned our room thoroughly and left us new water bottles, towels and soaps. Overall excellent service! We will be returning in the future.
Image of the Tripadvisor rating A disappointing stay

Aug 3, 2022 395julianb

Actually booked the hotel originally for March 2020 for a family trip from the UK; I booked it because it was a good hotel in a convenient location WITH A SWIMMING POOL. In the end we couldn't go until June 2022, when the pandemic was mostly over, but the swimming pool had STILL not re-opened, and I was looking forward to that. I can see the… Read more
Actually booked the hotel originally for March 2020 for a family trip from the UK; I booked it because it was a good hotel in a convenient location WITH A SWIMMING POOL. In the end we couldn't go until June 2022, when the pandemic was mostly over, but the swimming pool had STILL not re-opened, and I was looking forward to that. I can see the reason though - the hotel is in a stressed condition, with less than perfect room cleaning, obviously saving money. We had the delightful experience of contaminated water dripping from the ceiling of the shower (after complaining all day they offered us another room). Read less
Image of the Tripadvisor rating Disappointing stay!

Jul 14, 2022 trinisteph Brooklyn, New York

Unfortunately the quality of this hotel has decreased since I stayed here years ago. I initially reviewed this hotel in Dec. 2011 & a lot has changed since then. I would recommend staying elsewhere, especially if you’re a business traveler! This was one of my worst hotel stays ever. As others have mentioned the A/C in the room has issues & even… Read more
Unfortunately the quality of this hotel has decreased since I stayed here years ago. I initially reviewed this hotel in Dec. 2011 & a lot has changed since then. I would recommend staying elsewhere, especially if you’re a business traveler! This was one of my worst hotel stays ever. As others have mentioned the A/C in the room has issues & even when you’re offered a different room, it might not be cooler. The reading is inaccurate so at times it blows hot air & other times it’s freezing. There was a day when there was a brief (2min) power outage that required FDNY to restart the elevators. I ended up walking up to the 17th floor in order to avoid a meeting because they weren’t sure when the elevators would resume service. Totally & completely unacceptable. There was no hot water for 4 days & when the manager was MIA, the poor front desk staff could do little to appease the guests. Management eventually allowed guests to take a hot shower next door at the Aloft, in a run-down room until it was sold out. Then they offered the option to go to Indigo, which is also in rough shape. No one answers the phone at the front desk so you have to go down to the lobby to address any requests or issues. The chat feature is a joke because no one responds. It’s clear that the owners & management care about making money at any cost. This isn’t a 5 star hotel but it would be nice if they would care a little more about customer service. A stay at a Motel 6 would’ve been more pleasant. Read less
Image of the Tripadvisor rating NYC business

Jul 1, 2022 byrond370 Leicester, United Kingdom

Great hotel, perfect location and friendly welcome ! Close to 3 subway stations, Food was okay , the staff are super friendly and helpful but special mention to Arber for the excellent wit and service in the bar at the Italian restaurant - would definitely come back on my nx visit to NYC