W Boston

Boston, USA

The hotel

With views of Boston's glimmering city lights, W Boston Hotel overlooks the 24/7 Theatre District within walking distance of the best things to do in Boston, including Back Bay, Faneuil Hall, Boston Common, and Beacon Hill. 235 guest rooms are equipped with visionary amenities and innovative decor. Savour and sip cocktails in the vibrant W Lounge or unwind with detoxifying treatments as Bliss Spa. Plan a personalised itinerary with our W Insider. W Boston's Whatever/Whenever service, a 24-hour concierge that provides you "whatever you want, whenever you want it", invites you into a world where anything can happen.

Amenities

  • Bar
  • Spa
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Set right in the heart of the fashionable theatre district and within walking distance of Boston Common. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

238 newly renovated rooms on 15 floors. All with 55” HDTV, high-speed internet access*, smartphone sanctuary charging station, Bose® SoundLink mini speaker, Keurig® coffee maker, complimentary bottled water, hairdryer, W Signature spa robes and Signature W beds. Wonderful King Rooms are 280–370 sq ft and have 1 king-size bed, sleeping maximum 3 adults.

Wonderful 2-Queen Rooms have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Fabulous King Rooms are 365 sq ft and overlook the Theatre District with additional facilities including a mini-fridge, mini-bar and microwave (all on request), with 1 king-size bed, sleeping maximum 3 adults.

Fabulous 2-Queen Rooms are as above, but have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Spectacular King Rooms are larger at 380–400 sq ft, with iconic city views and 1 king-size bed, sleeping maximum 3 adults.

Spectacular 2-Queen Rooms are as above, but have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Mega King Rooms are 400 sq ft and offer multi-faceted views of Boston's Theatre District, with 1 king-size bed, sleeping maximum 3 adults.

Mega 2-Queen Rooms are as above, but have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Cool Corner King Rooms are 480–510 sq ft and offer views of Boston's Theatre District from the corner location, and have an ample seating area, with 1 king-size bed, sleeping maximum 3 adults.

One Bedroom Suites are 580 sq ft and are located on higher floors, with seating area and 1 king-size bed, sleeping maximum 3 adults.

The Gallery (International cuisine, open for breakfast and dinner). W Lounge (cocktails and light bites, open for lunch and dinner). 24-hour FIT gym. Bliss® spa* and beauty salon*. Room service*. Concierge.

*Denotes local charge.

Please note: one person must be at least 18 years old to check-in to this hotel.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1271)
  • Very good (516)
  • Average (212)
  • Poor (96)
  • Terrible (83)
Image of the Tripadvisor rating The W Boston - 5 stars all the way

Jan 21, 2022 mjtoncc Lakeville, Massachusetts

Recently I had the opportunity to stay at the W Boston Hotel. I had a 40k cert that was about to expire and a birthday coming up so I decided to book a night in Boston for a good meal and a show. I originally reluctantly booked the Courtyard Downtown. I say reluctantly because it is an old building with small rooms and all rooms are standard with… Read more
Recently I had the opportunity to stay at the W Boston Hotel. I had a 40k cert that was about to expire and a birthday coming up so I decided to book a night in Boston for a good meal and a show. I originally reluctantly booked the Courtyard Downtown. I say reluctantly because it is an old building with small rooms and all rooms are standard with little to no chance for any worthwhile upgrade. Five days before my stay, I noticed that the W Hotel Boston Downtown was available for the saver rate of 40k points so I jumped at the opportunity since it was far more upscale and I had never stayed at a W. Even more enticing was the fact that there were a multitude of different types of rooms and they accepted suite nights; though no actual multi room suites could be requested. I made my reservation and submitted a suite night request for the best selectable option, a large corner room. Given it was 5 days til check in and there appeared to be tons of availability I was confident that my upgrade request would be honored. Within a couple of hours I got a text that I had been upgraded to my requested room. At that point, I texted back to let them know I appreciated the upgrade. I then went on to say that I was celebrating my birthday and that I had over 30 years of elite status and that it would be a great birthday present if I could be upgraded to a suite. I immediately got a reply and after wishing me an early happy birthday and thanking me for my loyalty I was told that they were going to make sure that my birthday would be memorable. The following day I received a call from the very enthusiastic head concierge who asked how many people would be in my party and if anyone had any dietary restrictions. They were planning to send a "food amenity" up to the room. At that point I was pretty psyched but I had no idea what was to come. We checked in at the from desk and were told that we had been upgraded to the V.P. suite! The suite was also a corner room and it was amazing with floor to ceiling windows complete with powered sheers and curtains. The livingroom was about 300 sq ft with a wet bar, work area, dining table and chairs, an expresso station, a 65" tv and sectional sofa. The bedroom was about 200 sq ft with a king bed and another tv..There were 1.5 bathrooms. The ensuite was marble with a large walk in shower and soaking tub. There was a sliding divider between the bath and bedroom that was like a piece of art work. The only criticism I can come up with is a scarcity of usb power outlets. When we entered the room, on the bar we found a bottle of prosecco and a charcuterie platter with a birthday card. There are several restaurants and bars in the hotel. This includes an inviting lobby lounge, a "beer garden" offering small plate in partnership with a local brewery and a cafe where breakfast and a light menu are served . At check in we were given the option of free breakfast or 1000 Bonvoy points; we chose breakfast. As it turned out "free breakfast" was actually a $25 pp food and beverage credit. Surprisingly, that covered a full ala carte breakfast of coffee, juice, 2 eggs, potatoes and a choice of eggs. My wife had smoked salmon eggs benedict. The food was very good and the service was fast (not rushed) and friendly. This was the first time since Covid that we were offered a full breakfast which has been a pet peeve of mine . The hotel has an unbeatable location for its pricepoint in the center of Boston's theater district, less than a 5 min walk to the MBTA  and walkable to almost any point of interest in the city. The building decor is very contemporary but not at all minimalistic with vivid colors, lots of glass and metallic finishes. Anyone who utilizes hotel exercise facilities will be very pleased with the one at the W. There is also a spa and the expected conference spaces. I can't say enough about the staff at the W. Everyone greets you with a smile and goes out of their way to make sure you are comfortable and that your needs are met. A special thanks goes out to Bridget O'Sullivan, the Welcome Guest Supervisor who arranged for our special stay as well as the head concierge who maintained communications with use up to and during our stay. My wife and I have spent almost 850 nights at Marriott properties over the past 35 years. We have been frequently pleasantly surprised at properties outside of the U.S. The level of service and amenities always seem better. I don't know if that's the way it always is or if we have gotten special treatment as foreigners. The W Boston is the rare exception, in our experience, of a hotel in the U.S. that just blew us away. Hopefully, it will remain a cat. 6 after March and I can add 15k points to a cat 5 cert. Even though we only live a hour from the hotel, we will definitely return. Read less
Image of the Tripadvisor rating The room looks like liquor store

Jan 1, 2022 diogenesl2014 San Francisco, California

Not a bad hotel, but I expected better. Titanium benefits were offered, no problem there. I have used a suite night award to upgrade the room. The upgrade cleared for a cozy corner room, which I was told is an equivalent of a juniour suite. Very juniour, I must say, it looked just like a regular room to me. The view was also absolutely nothing to… Read more
Not a bad hotel, but I expected better. Titanium benefits were offered, no problem there. I have used a suite night award to upgrade the room. The upgrade cleared for a cozy corner room, which I was told is an equivalent of a juniour suite. Very juniour, I must say, it looked just like a regular room to me. The view was also absolutely nothing to write home about. I appreciate the fact that SNA request was confirmed, but I would have rather had it denied and tried my luck for upgrade at check in since my upgrade was a rather dissapointing one. The hotel is so eager to sell you alcohol, I found it bothersome and tasteless that room was overloaded with big bottles of booze and snacks and expensive bottles of water. I am not a big alcohol drinker, and it kind of bothered me, actually. The hotel even placed water for sale next to bathroom sink. None of the sitting fixtures were particularly comfortable although they were designed to look cool, but it is just a look...The bed was fine. Bathroom products looked very elegant, but the scent did not match the look.Water pressure in the shower was great! And so was temperature-both hot and cold. There was some kind of incident in the evening right next to my door, loud cursing, knocking, banging on doors for an extended period of time. I contacted the hotel, they first said they sent security up, then they said that there is absolutely no danger and the incident will be resolved shortly. They never clarified what exactly happened; whatever happened in that hallway did not sound particularly peaceful. Breakfast was OK, Titanium level discount your morning meal by $25 for one guest or $50 for two. Lox bagel and a cup of tea was exactly $25 before tip. I have never stayed at a W hotel before, and while my stay was OK, I can not say that I was very impressed. Read less
Image of the Tripadvisor rating Great hospitality with a modern atmosphere

Dec 15, 2021 Jav413

The location is great-- but even better was the hospitality of the concierge team. The hotel is luxurious, yet trendy and fun. The gym was impressive. We stayed one night for an anniversary, but would love to stay longer next time. Highly recommend!
Image of the Tripadvisor rating Best hotel in Boston!!

Dec 14, 2021 Anne S Los Angeles, California

I had a red-eye flight so I got in at a REALLY early time, so that was kinda my fault. But I was VERY hopeful that there'd be a room for me (at 8:30am, once again, my fault). But the front desk was VERY nice and could've checked me in right away, but I would've had to take just a standard king. I decided to wait until housekeeping was done,… Read more
I had a red-eye flight so I got in at a REALLY early time, so that was kinda my fault. But I was VERY hopeful that there'd be a room for me (at 8:30am, once again, my fault). But the front desk was VERY nice and could've checked me in right away, but I would've had to take just a standard king. I decided to wait until housekeeping was done, which was going to be a few hours. The lounge area is closed during the day, but it gave me a warm place to sit and wait. It was around noon that I actually made it into my room, and I was grateful. I had a corner room, and it was GORGEOUS with a clear view of Stuart St. Everything was very walkable to this hotel. You're right in the heart of the theater district and steps away from Chinatown. The room itself has every kind of toiletry you can think of; 2 makeup remover pads, shaving kit (razor and shaving cream), toothbrush and paste kit, facial cleansing cream, 2 shampoo, 2 conditioners, 2 shower gel, 1 lotion, and a partridge in a pear tree (just kidding about that last one!) There's an iron AND a clothing steamer (which I LOVE!) There's also mini bar for days! (At an extra charge of course) There's a CVS pharmacy, and a 7-11 right across the street, as well as many restaurants nearby. There's a nespresso machine, which I've never tried before but it makes espresso (hence the name), but the little pods are not listed as reg or decaf, so you play the guessing game. I never got to experience the fitness center on the 4th floor, but I'm sure it's fabulous. There's also great shopping and a Macy's just 2 blocks away, so there's NO WAY you can't find something you need close by. There's a fabulous bath tub that is separate from the shower, so I got some bath bombs and had myself some hot baths a couple nights. It was lovely. The restaurant and lounge are pretty popular at night. I loved the food so much, I dined there 2 nights in a row. Try the steak frites, so tender and flavorful!! But the staff and the swankiness of the hotel is what did it for me. Every front desk person has gone above and beyond taking care of whatever it was I needed. The gentlemen at the front door is always there to open the door for you. And even the housekeeping lady wished me a safe trip as I exited. I LOVE this hotel! Don't listen the the bad reviews. Those sound like prissy, entitled people that can't be happy no matter what the situation. The location is great, the rooms are top notch, the location is perfect, and the staff is probably the friendliest I've ever seen at a hotel! You'll enjoy this hotel. Read less
Image of the Tripadvisor rating Worst hotel in Boston

Nov 29, 2021 Carolyn K

Never stay at this hotel. The valet crew took my car to park and when I went to get it back, it wouldn’t move as they busted the emergency brake. Hotel manager and valet crew would not taking any responsibility even though it’s clearly their fault. Also, hotel is not clean, staff aren’t friendly and breakfast and room service are both awful.… Read more
Never stay at this hotel. The valet crew took my car to park and when I went to get it back, it wouldn’t move as they busted the emergency brake. Hotel manager and valet crew would not taking any responsibility even though it’s clearly their fault. Also, hotel is not clean, staff aren’t friendly and breakfast and room service are both awful. I’m titanium elite with Marriott, this W Hotel doesn’t care about anyone. Stay somewhere else- anywhere else! Read less