Westin St Francis

Union Square, San Francisco

The hotel

Standing proudly on San Francisco’s Union Square, this grand hotel has welcomed guests since 1904. Full of history and classic charm, the original landmark building is complemented by the Tower, where a glass lift (check it out at night when the city is all lit up) will take you to modern, residential-style rooms with Heavenly Beds®. Back in the impressive lobby, enjoy the vintage vibes and spot the cable cars pass outside — experiencing San Francisco could hardly be easier. But before you do, why not pay a visit to the elegant Clock Bar, whose menu changes with the seasons, inspired by a different historical era each time.

Amenities

  • Bar
  • Spa
  • No Smoking
  • Kids Club
  • Babysitting service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

On Powell Street, opposite Union Square in central San Francisco, close to shopping, restaurants and attractions.

Hotel information

1,195 rooms in 2 buildings: Main Building on 12 floors and Tower Building on 30 floors. Rooms with air-conditioning, satellite TV, WiFi*, mini-bar, safe and bathrobes. Classic Rooms with 1 queen-size bed, sleeping maximum 2 adults.

Traditional Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms with a view of the city have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Deluxe King with a vista of downtown and San Francisco Bay have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Classic One-Bedroom Suites are spacious and offer a separate living room and bedroom with 1 king size bed, sleeping maximum 2 adults.

The Oak Room Restaurant (open for breakfast and lunch), Caruso's (café with snacks, lunch and a bar), Clock Bar (evening cocktails and light bites). Modern Bar and Lounge. St Francis Health Club with WestinWORKOUT Facility. St. Francis Renewal Spa*. Westin Kids' Club™. Babysitting referrals*. WiFi in Caruso's/lobby*. In-room spa treatments*. 24-hour front desk. 24-hour room service*. Valet parking $68 per night and self-parking available nearby (both payable locally, subject to change).

*Denotes local charge.

This hotel is a smoke-free environment.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (385)
  • Very good (231)
  • Average (83)
  • Poor (71)
  • Terrible (96)
Image of the Tripadvisor rating Jinhee Hong best host ever!

Jan 8, 2022 Koonho67 South Korea

This was second time at Westin Union Square. After long delay at Las Vegas due to Biden landing we were exhausted. Jinhee greeted us,with kindest smile and arranged great accommodation and welcome gift. We were right at home^^ Thank you Jinhee and Westin for hospitality.and eGer to enjoy every moment at St. Francis. 이번 여정중 친절하게 해주신 홍진희선생님 너무… Read more
This was second time at Westin Union Square. After long delay at Las Vegas due to Biden landing we were exhausted. Jinhee greeted us,with kindest smile and arranged great accommodation and welcome gift. We were right at home^^ Thank you Jinhee and Westin for hospitality.and eGer to enjoy every moment at St. Francis. 이번 여정중 친절하게 해주신 홍진희선생님 너무 감사드립니다. 앞으로도 westin에 자주 투숙할 마음을 갖걱 해주셔서 감사합니다!!! Read less
Image of the Tripadvisor rating Did not disappoint, a true gem that still lives up to their gloried history

Dec 23, 2021 Adrienne M

I have been coming here for over 40 years and it always exceeds my expectations. Don’t pay attention to other negative comments. The Square was extremely safe even after dark and walking back to hotel from Macys. There is such a wonderful array of eating establishment within a short walk from hotel no need for Uber. Staff was professional and… Read more
I have been coming here for over 40 years and it always exceeds my expectations. Don’t pay attention to other negative comments. The Square was extremely safe even after dark and walking back to hotel from Macys. There is such a wonderful array of eating establishment within a short walk from hotel no need for Uber. Staff was professional and courteous. Rooms wonderfully appointed and views of Square Christmas Tree and skating rink were perfect. I never stay anywhere else. It feels like a home away from home. The housekeeping staff were sweet and when they were out of conditioner the first time they made sure they sourced some and delivered two the next day. Read less
Image of the Tripadvisor rating Disappointing Service from in past

Dec 21, 2021 Rmbr26 Half Moon Bay, California

Hotel itself is a historic landmark and nice rooms. We booked 3 rooms for a party here for us & our grown "kids". Check-in was at least 1/2 hour and longest we've ever experienced - with 2-3 clerks and long line [no idea why it took so long once up to window]. Our room was ready at 2:00 as we requested early check-in. My son & wife & kids arrived… Read more
Hotel itself is a historic landmark and nice rooms. We booked 3 rooms for a party here for us & our grown "kids". Check-in was at least 1/2 hour and longest we've ever experienced - with 2-3 clerks and long line [no idea why it took so long once up to window]. Our room was ready at 2:00 as we requested early check-in. My son & wife & kids arrived same time and their room not ready - we called and were told the current occupants of their room requested a "late check-out" of 4PM [normal check-out is 11AM [Huh?] and room would not be ready until after 4PM. FYI the hotel lobbby esp anywhere near elevators was absolutely freezing & no exaggeration [upper floors not as bad]. That nite our eldest son and wife had an issue in their room late evening and called front desk repeatedly who simply did not answer. Later after more calls a person at front desk answered & briefly answered his question partially before abruptly hanging up. In AM we went down for coffe and long line at cafe and very slow service - we walked to Starbuck's 2 blocks away. FYI - there is no room service available even though it states so on their web site - nor is their a microwave or robo-bar in rooms for snacks/drinks which we Later in AM I called down for bellman to bring up luggage cart as checking out & told no more bellman service appointments being taken [?] and that I'd have to go down to "luggage assistance" window next to garage and arrange. My wife and I carried our luggage and clothes on hangers via elevator & through lobby down to garage to retrieve car. The valet service advertised at $60 per nite on website turned out to be $80 on our credit card for each of our 3 vehicles or $240 for parking for 1-nite. Certainly the pandemic has caused the hospitality service industry to increase prices and possibly limited employees in some circumstances. Whatever the reason service was seriously lacking at The Westin St. Francis and we would not recommend this hotel at this time. Read less
Image of the Tripadvisor rating Blah! Not worthy of their rating

Dec 15, 2021 Creg B

Stayed here for 4 nights and had problems from check in, where the staff were chatting up airline staff for quite a while after they already had room keys and I was left waiting. I had intentionally registered with my Bonvoy membership only to be told that the “high speed” WiFi was $20\night and when asked about “regular” WiFi, I was told that… Read more
Stayed here for 4 nights and had problems from check in, where the staff were chatting up airline staff for quite a while after they already had room keys and I was left waiting. I had intentionally registered with my Bonvoy membership only to be told that the “high speed” WiFi was $20\night and when asked about “regular” WiFi, I was told that only the high speed worked. I really believe that desk member flat out lied to my face. There was no motivation in helping the customer, just in moving on to the next. I have zero interest in booking with Marriott again after this. I realize that I’m just a number, but there is no reason to reward this attitude with future business. Finally, they should have an option to select or note that you don’t want towels or sheets washed each day as there is a drought in California. A bit tone deaf, IMHO. Read less
Image of the Tripadvisor rating Best avoided

Dec 14, 2021 StephenSR1234

I've stayed at this hotel multiple times in the last 6 months (28 nights in total) and have been hoping against hopes that it gets better - it simply doesn't. Ignore all the nonsense on their website - the hotel has no facilities open. Bar is open for a couple of hours Thurs, Fri and Saturday and no restaurants open and no food options except… Read more
I've stayed at this hotel multiple times in the last 6 months (28 nights in total) and have been hoping against hopes that it gets better - it simply doesn't. Ignore all the nonsense on their website - the hotel has no facilities open. Bar is open for a couple of hours Thurs, Fri and Saturday and no restaurants open and no food options except for the overpriced garbage at one cafe (apparently COVID means they can't open restaurants of bars......but somehow COVID has an exception for a few nights a week). Check in takes at least 30 minutes every time, and that's after using the mobile app. The guy with the beard at check in is frankly the most obnoxiously rude person I've ever experienced and should not be working in customer service. Every time I've stayed here, I've booked a rate that includes late check out (4pm) and valet parking. Every time, as I check in, I'm told the latest I can check out is 1pm. Every time, I have to argue with the person as to the rate that I booked (their "weekend in the heart of the city" rate). Even when I'm told this is resolved, I still get cleaning staff rapping on my door at 11 am telling me I should be left . I've also been charged separately for parking on 2 occasions. I've complained multiple times and each time, have been told that a manager will contact me, but that never happens. As I left the hotel on 26 November, after being distrurbed yet again by cleaning staff at 11 am despite the "Do Not Disturb" sign on the door, I asked to speak to a manager. I spoke to Jonathan who was apologetic and did cancel the charges for my stay (note, the reason I stay at the hotel and purposefully book a checkout time for 4 pm is due to an ongoing medical treatment that my doctors advise me not to drive for 24 hours). Yesterday, I received my invoice after another 2 night stay and was shocked to see yet again I was charged $160 for parking. I spoke to the man with the beard at reception who was obnoxiously rude and tried telling me that the rate I booked was for early checkin and food vouchers .........not only did I not get any vouchers, it makes zero sense that anyone would book a rate that includes food vouchers for a hotel that does not have any restaurants open. I purposefully book the same things every time given the sole reason I stay at the hotel in the first place. I tried contacting Jonathan again both at the office number, his mobile and email. Receiving no response, I contacted the central hotel assistance through chat and was told yet again that I would be contacted. Yet again, no one bothers to reach out. I see on here that the hotel standard response is to thank people for their reviews and to pass on the review but it's clear that those at Marriott reading these reviews have the same disregard for paying customers as those in the hotel. I've stayed here because of it's convenience and for one purpose. I've stayed for the last time and won't be back to this hotel that charges high end prices with low end service and complete disregard for guests. It's a shame as this used to be a nice hotel. Read less