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USA car hire Terms and Conditions

USA Car Hire Essential Information

What car hire products do we offer?

We offer two different car hire products, car hire within a holiday/flydrive package and car hire only.

Holiday & Flydrive package inclusions:

Basic (Minimum 3rd Party Cover)

-       Third Party Liability up to the state minimum where applicable (Covers for damage to a third party person or car, not your own hire car)

-       24/7 Roadside Assistance

-       Unlimited Mileage 

Virgin Holidays Fully Inclusive

-       Third Party Liability up to the state minimum where applicable (Covers for damage to a third party person or car, not your own hire car)

-       24/7 Roadside Assistance

-       Unlimited Mileage

-       Collision Damage Waiver (Cover for damage to the hire car)

-       Extended Protection (Extended third party cover up to $1million)

-       Uninsured Motorist protection

-       Pre payable State/Local Taxes and Surcharges

-       Airport charges and fees

-       Ski rack rental

-       One free additional driver

Virgin Holidays Gold Plus

-       Third Party Liability up to the state minimum where applicable (Covers for damage to a third party person or car, not your own hire car)

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (Cover for damage to the hire car)

-       Extended Protection (Extended third party cover up to $1million)

-       Uninsured Motorist protection

-       Pre payable State/Local Taxes and Surcharges

-       Airport charges and fees

-       Ski rack rental

-       Up to three Additional Drivers

-       A tank of fuel

-       Underage Driver Fees

-       Unlimited Child Seats

-       GPS rental (For all departures from 1Jan’17)

Car Hire only inclusions:

Fully Inclusive

-       Third Party Liability up to the state minimum where applicable (Covers for damage to a third party person or car, not your own hire car)

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (Cover for damage to the hire car)

-       Extended Protection (Extended third party cover up to $1million)

-       Uninsured Motorist protection

-       Pre payable State/Local Taxes and Surcharges

-       Airport charges and fees

-       One free additional driver

Gold

-       Third Party Liability up to the state minimum where applicable (Covers for damage to a third party person or car, not your own hire car)

-       24/7 Roadside Assistance

-       Unlimited Mileage 

-       Collision Damage Waiver (Cover for damage to the hire car)

-       Extended Protection (Extended third party cover up to $1million)

-       Uninsured Motorist protection

-       Pre payable State/Local Taxes and Surcharges

-       Airport charges and fees

-       Up to three Additional Drivers

-       A tank of fuel

Taxes and fees are applicable on anything purchased locally.

GPS Rental

GPS can be pre purchased from as little as £6 per day by selecting one of our GPS packages. As per the above breakdown GPS is included in our Gold Plus package for 2017 departures onwards. Alternatively GPS can be purchased locally for $12.99 plus tax per day.

Insurance Excesses

If you have taken the Fully Inclusive, Gold or Gold Plus Package there is no excess if you have an accident or damage the car, unless you have invalidated the rental agreement ie drink driving, racing etc. 

Taxes and Fees

If you have not upgraded to our Fully Inclusive, Gold or Gold Plus package and just have the Basic package then there are compulsory taxes and fees payable on arrival locally. Our Fully Inclusive, Gold and Gold Plus packages include all compulsory pre payable taxes and fees

Taxes and fees will be charged on everything purchased locally. 

Driving Licence Requirements 

For UK licence holders, you will be required to show your plastic photo card or the old style paper licence. You will need a valid driving licence in English. If you have a licence written in another language you will require an International Driving permit. USA or Canadian Driving licences are not accepted.

Alamo does not recognise the UK endorsement system so as long as the licence is a full, valid licence and in date it will be accepted by Alamo.

Deposits 

You will need a credit card in the lead driver’s name. The credit card is for security purposes and will be used for authorisation and any additional products that are purchased. Major bank Visa/MasterCard Debit cards are also accepted and used in the same way as the credit card for authorisation and any additional products. Alamo will swipe your card for $1, this is for security. No actual deposit amount is taken.

Minimum Ages 

The minimum age to hire a car is 21. If you are aged between 21 – 24 years inclusive then a young driver fee is payable locally, unless you have taken our Gold Plus Package where these fees are included.

Please note some car groups are restricted to 25 and above and some states have more restrictions than others. Please see the below guide:

USA (excluding New York State and Michigan)

-       25 with no Young Driver Surcharge

-       21 -24 years with a Young Driver Surcharge of approximately USD$25 per day plus tax

New York State

-       25 with no Young Driver Surcharge

-       21-24 years with a Young Driver Surcharge of approximately US$23.50 per day plus tax

-       Young Drivers can rent up to full size cars only

Michigan

-       25 with no Young Driver Surcharge

-       21-24 years with a Young Driver Surcharge of approximately US$14 per day plus tax

-       Young Drivers can rent up to full size cars only 

One Ways with a Debit Card

 
     

There are certain locations that do not accept a debit card for one way rentals.

Please refer to the below table for some of our key locations:

     

Key rules -

   

The primary renter’s name on the card must be an exact match to the name on the driver’s license.

The card must be physically present at check in.

Debit card has Visa or Master Card logo on it

LOCATION

One-Way

REQUIREMENTS

Fort Lauderdale

Y

Proof of return flight information required.

Miami

Y

Proof of return flight information required.

Fort Myers

N

 

Phoenix

N

 

Seattle

N

 

Seattle DT

Y

Proof of return flight information required,

Atlanta

N

 

Washington (B.C) - WAS

Y

Proof of return flight information required, showing flight out of returning location

Washington (B.C) - DCA

Y

Proof of return flight information required, showing flight out of returning location

Washington (B.C) - IAD

Y

Return flight itinerary required showing flight out of drop off location. 

Charlotte

N

 

Orlando

Y

Proof of return flight information required.

Orlando - Downtown

Y

Return flight itinerary showing that the customer will be flying out within 24 hours of the vehicle

LOS ANGELES

Y

Proof of return flight information required.

BOSTON

Y

Proof of return flight information required. Customer has a return flight leaving the airport on the day they are returning.

SFO

Y

Proof of return flight information required. Provide an itinerary leaving the same day of the return 

SFO - DOWNTOWN

Y

Have to by flying out of the drop off location

Las Vegas

Y

Proof of return flight information required. Debit card as long as it has a Visa or Master Card logo on it. 

PORT CANAVERAL

Y

Proof of return flight information required.

DFW -

N

 

Manhattan

N

 

Newark

Y

Proof of return flight information required.

JFK

N

 

San Jose

N

 

MLB -MELBOURNE

Y

Proof of return flight information required.

BNA - NASHVILLE

N

 

PHX

Y

Proof of return flight information required.

TULSA

Y

Proof of return flight information required.

ORD

Y

Proof of return flight information required, showing flight out of returning location

ORD - DOWNTOWN

N

 

SANTA BARBARA

Y

Proof of return flight information required.

  

Car Makes and Models

We cannot guarantee any car make or model shown. The model shown is for guidance only to provide an indication of the size and type of car in the group you book.

Breakdown Assistance and Unlimited Mileage

All of our insurance packages include unlimited mileage and 24/7 roadside assistance in the event of an accident or breakdown.

If you have to call out Roadside Assistance because you have lost your keys, locked them in the car, run out of fuel, have a flat battery or need assistance replacing a tyre then Alamo will charge a call out fee. You can cover yourself for this by taking Roadside Assistance Plus locally at approximately $6 per day plus tax.  Roadside Assistance Plus is an optional product and like all of the extras you purchase locally can be removed within 24 hours if you change your mind by contacting Alamo or visiting a depot.

Alamo Online Check in

Alamos online check in page gives you the option to pre enter most/all of your details prior to travel. If you are picking up a car at one of the Choice airport locations you can complete ‘Skip the Counter’. This means that when you arrive you can head straight to the garage to the row of the car type you have booked and choose a car. Then you just drive to the barrier, show your rental agreement, driving licence and credit card to exit the garage.

If you are picking up from a non Choice location or a downtown depot you can complete online check in prior to travel but you will still need to go to the desk to complete the rental agreement.

Online check in / skip the counter is available at www.alamo.com/virgin

What is Choice? 

Choice is available at 42 Airport locations (Including all our Virgin Gateways). Choice allows you to select the make, model and colour of the car you want from a row which contains the car category you have booked e.g Intermediate, Full size etc. At locations where Choice is not available a specific car of the type you booked will be given to you.

Fuel 

Every car comes with a full tank of fuel and you are required to return it full by filling up locally before you return the car. If you return it empty or part full then Alamo will charge you for the missing fuel. You can pre pay for a tank of fuel at the counter using Alamo’s local rates. If you choose to do this you can then return the car empty. Alamo’s pre-paid option is subject to taxes and fees.

Our Gold & Gold Plus include a tank of fuel (with the exception of rentals in Manhattan) so you can just return the car empty. 

One Way Fees

If your car hire is dropping off in a different location from where you pick it up, it may incur a one way drop off fee. The following one ways are free of charge. 

One ways within Florida

One ways within California

One ways within Nevada

One ways between California, Nevada and Arizona

For any other one ways a fee will be charged. This varies on the distance between the two depot locations and fall into the below guide.

One way mileage guideline:

0-200 miles - $99
201-500 miles - $150
501-1000 miles - $300
1001+ miles - $500

All one way fees are subject to tax and payable locally. Please call to check routes and prices.

Additional Drivers

All additional drivers must take their driving licence and the same restrictions apply as per the main driver. You can purchase as many “additional drivers” locally as you like at an additional cost. Our Fully Inclusive package includes one additional driver. Gold & Gold Plus includes up to three additional drivers. 

Grace Period

Alamo will give you a 2-hour Grace period to return your car in case you are stuck in traffic etc. For example, if you are due to return the car at 1800 and return the car at 1930 you will not be charged any extra fees. 

Child seats

Unlimited Child Seats are included if you have purchased our Gold Plus Package. You can purchase Child Seats locally from $6.99 per day plus tax payable on arrival (maximum charge of $70 per rental per 30 day period).

Renters are responsible for fitting the car seat into their rental vehicle themselves.

Early Returns, Rental extensions and Upgrades

If you return your car earlier than what is stated on your reservation no refunds will apply.

If you wish to extend your rental then contact Alamo locally to arrange and Alamo’s local rates will. Alternatively, contact Virgin Holidays to arrange with at least 72 hours’ notice.

If you decide to upgrade your car on arrival, then Alamo’s local charges will apply. Alternatively, contact Virgin Holidays to arrange with at least 72 hours’ notice. 

Winter Tyres

 All season tyres are provided on all vehicles. We recommend SUV hire for any vehicle renting in ski locations.

Snow chains and ski racks

Alamo do not provide snow chains. In some ski areas during periods of heavy snowfall it is mandatory to have snow chains fitted which you will need to purchase and be responsible for installing on the vehicle yourself. If snow chains are fitted incorrectly, the wrong size fitted or you drive recklessly this will invalidate the collision damage waiver insurance and you will be liable for any damage to the tyres/car.

Ski Racks are available free of charge in a Package/Flydrive with Fully inclusive or Gold Plus. Ski racks can be purchased on a car hire only booking for $7.50 plus tax per day payable locally.

Ski racks are not available on economy cars or minivans.

Toll passes

At most Tolls there is the option to pay in cash or use the Express lanes. If you wish to use the Express lanes you can purchase a Toll pass from Alamo. Alamo will charge you an admin fee of $3.95 each day you use a toll plus the cost of the toll. The maximum admin fee that Alamo will charge you is $19.75 total regardless of how many days you go through tolls. So if you travel through a toll every day on a 14 day holiday, Alamo will charge you $19.75 admin fee plus the cost of every toll.  If you only go through a toll on 1 day of your 14 day holiday Alamo will charge you $3.95 admin fee plus the cost of the tolls you use that day.

Driving Restrictions 

Cars cannot be driven into Mexico.

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Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist.

Or dive right in to our 2021 holiday offers.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign Commonwealth Office have advised against all but essential travel. Therefore, with known airline cancellations, the following holidays will not go ahead as planned:

  • Any holidays departing before 27th April 2020.
  • Any Caribbean holidays departing before 1 May 2020.

We’re flexible with your holiday plans

We understand you may want to change your holiday plans. You can postpone your holiday to any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes.

For now, we do ask you not to contact us. As a priority, we are currently supporting those customers whose holidays have already been directly affected by cancellations. We will contact you as soon as we can, or if there are any further changes that could affect your holiday.

We know you’ll want to get this sorted as soon as possible, and we’re very grateful for your understanding.

Please look out for an email from us in the coming days and weeks with our latest advice. See our Covid-19 (Coronavirus) page for latest updates.

You’re good to go

In line with the advice from the Foreign & Commonwealth Office UK, and known airline cancellations, all trips booked from June onwards are currently going ahead as planned.

As a priority, we are currently supporting those customers whose holidays have been directly affected by cancellations.

So, for now, we ask you not to contact us. Rest assured we are contacting all of our customers by email in departure date order to support them with options, and we will absolutely let you know if your situation changes.

If your remaining balance is due within two weeks, and you’d like to know what your options are, please log into Manage my Booking for further information.

Please look out for an email from us in the coming weeks. See our Covid-19 (Coronavirus) page for latest updates.

Rebook your holiday


We are sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too.

There’s no rush. You can redeem your holiday voucher on a new booking with us any time before 31 July 2020.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Cancel your holiday


We're sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday.  

Rather than cancel, if you’d like to travel with us sometime in the future, we would still love to find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you).

If you'd prefer to cancel completely, we understand. We will refund you in full. We’re currently dealing with a huge volume of enquiries from our customers, including refund requests. Because of this, it’s likely it will take much longer than usual to process your refund. We’re very grateful for your continued patience, and we’ll work as quickly as we can to get to you.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.

How would you like to talk to us?

Important information: We are working hard to help all of our customers, particularly those already on holiday or due to travel in the next 72 hours.

Let's talk

If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 72 hours, please log into Manage my Booking to call or message us. You are our immediate priority.