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 In resort services

When you’re on holiday, the only thing on your mind should be having a fabulous time. So it’s good to know in advance what level of service we can offer you in your resort. Below we have split out what you can expect form us within each of our amazing destinations.

  • 24 hour emergency contact
  • Excursions bookable in resort 
  • Access to mobile app
  • In resort remote resort expert access (via one or more of the following; click to chat, phone, email)
  • Pre departure resort expert access (via one or more of the following; click to chat, phone, email)

Plus

  • Drop in v-hub in resort (Barbados opening Summer 18)
  • Uniformed rep at airport - Virgin Atlantic flights only (Except San Francisco)
  • Resort Experts in resort (in uniform)  
  • Pre departure ‘readiness to travel’ call to customer from resort expert 
  • Experiences bookable on concierge website (except Barbados)
  • Destination guides - paper and/or digital
  • 24 hour emergency contact
  • Excursions bookable in resort 
  • Access to mobile app
  • In resort remote resort expert access (via one or more of the following; click to chat, phone, email)
  • Pre departure resort expert access (via one or more of the following; click to chat, phone, email)

Plus

  • Uniformed rep at airport - Virgin Atlantic flights only
  • Resort Experts in resort (in uniform)
  • Pre departure ‘readiness to travel’ call to customer from resort expert (except Havana)
  • Destination guides - paper and/or digital (Antigua, St Lucia & Jamaica only)
  • 24 hour emergency contact
  • Excursions bookable in resort 
  • Access to mobile app
  • In resort remote resort expert access (via one or more of the following; click to chat, phone, email)
  • Pre departure resort expert access (via one or more of the following; click to chat, phone, email)

Plus

  • Pre departure ‘readiness to travel’ call to customer from resort expert (USA & South Africa only)
  • Experiences bookable on concierge website (USA only)