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Responsible Tourism

What is responsible tourism?

When it comes to sustainability, we know that our biggest impact is from flying to our destinations. 80% of our Virgin Atlantic Holidays flights are operated by Virgin Atlantic. As an airline, carbon reduction is our top environmental priority, and we’re on a mission to reach net zero by 2050.

For the last decade, we’ve been investing in new aircraft, with 74% of our fleet being next generation, we now have one of the youngest and most fuel-efficient fleets across the Atlantic (with an average aircraft age of 6.5 years). In the last 10 years, we have reduced our absolute carbon emissions by 35%.

We’ve also been proudly pioneering support for wider industry use of sustainable aviation fuels (SAF) for over 15 years - our most recent milestone being that we became the first commercial airline to fly across the Atlantic with 100% SAF.

Find out more

Our Responsible Supplier Poilcy

Beyond fleet and fuels, we’re working to take action to reduce our impact everywhere we can. As a holiday and tour operator, we have a broad range of partners and suppliers, including airlines, hotels and attractions, that all help to make every holiday a reality. Our Responsible Supplier Policy sets out expectations that our products and services are sourced as sustainably as possible, that the people who work in any one of our destinations are treated well and local communities benefit from tourism.

As part of this, in 2019 we supported the development of the ABTA Animal Welfare Guidelines, which set out basic welfare requirements and unacceptable practices, such as elephant shows and performances, ostrich riding, and performances or tourist interactions involving animals where training involves punishment or food deprivation, causes the animal fear, injury or distress, or the tasks are not based on normal behaviour.  

We also encourage all hotels to get certified by an organisation recognised by the Global Sustainable Tourism Council. This means they should meet minimum standards and are measuring and managing their performance to keep improving. We believe this creates a better experience for you, a better experience for local communities and a more positive impact on the planet overall.

What can I do?

  • Take re-useable shopping bags if you’re picking up a few treats, or re-usable water bottles (or filter bottles) to fill up if you’re going somewhere drinking water isn’t available on tap. A portable, re-useable coffee cup will also save on the need for plastic-lined paper cups too.

  • Treat your hotel as a home-from-home and avoid wasting water and energy where you can.

  • Avoid buying souvenirs made from shells, turtle shell, coral or any other wildlife — you'll be contributing to their exploitation and some of it will be illegal to bring home.

  • Think before you throw. Take your rubbish to a bin or back to your hotel with you and look for local recycling opportunities. Toxic waste like used batteries should be bought back to the UK where they can be safely recycled.

Holidays you can trust

Virgin Atlantic A350

We've got you covered

Book your dream holiday with confidence. We provide financial protection for our holidays with ATOL and ABTA protection, giving you peace of mind that if anything doesn’t go to plan, we’ll make sure you’re looked after.

 

As part of Virgin Atlantic, you can expect a seamless journey to your destination, with our fabulously faultless service at every step.

We're experts

We've been arranging holidays since 1985 and are the largest, most successful transatlantic tour operator, and market leader for travel to the USA and the Caribbean.

 

Our sales experts are dedicated to finding your perfect holiday, with all the insider tips and tricks you need to take your trip to the next level. Book your in-store appointment now.

We make it easy for you

From choosing your seats to pre-booking meals, our Manage my Booking portal is your one-stop-shop for all the tweaks, changes and add-ons that make your trip so special.

 

Once you've made it to your destination, our Resort Experts and Support Teams are on hand for any questions or concerns. Your holiday is our priority.

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

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Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

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How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

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Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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Let’s talk

If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.​

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Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

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We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

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Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

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We'll be in touch soon

To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

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I returned early from holiday and have further questions?

You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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I am currently on holiday and I need to speak to someone

The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com

If you are in the USA or Canada please email: USAreps@virginholidays.com.

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