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Exclusive offer for Saga customers

Exclusive offer

Exclusive offer for Saga customers

We've teamed up with Saga to bring you a fantastic range of benefits when you book a Virgin Holiday.

Choose 2 out of the following 3 exclusive extras:

  • Free airport parking - for up to 16 days
  • Free airport lounge - start your holiday in style with access to our exclusive v-room lounge (other lounge options available at other airports)
  • Free airport hotel - turn up to the airport refreshed after an overnight stay at an airport hotel the night before you travel.

Rendezvous, St Lucia

Rendezvous, St Lucia

Have you considered the superb couples-only Rendezvous in St Lucia? This recently refurbished all- inclusive resort offers incredible value with all watersports including diving and waterskiing included! It boasts a lazy river pool with wading pools, a beautiful rockery garden and a lovely Spa in The Water Garden where couples can indulge in some well earned pampering. The new beachfront Malabar restaurant adds even further choice of excellent dining - all included of course.

How to claim

To claim your exclusive Saga benefits* call one of our experts on 0844 557 3918 or visit one of our stores and quote SAGA
* Please note these benefits are not available to customers that book online.

About us

Created in 1985, Virgin Holidays is an award-winning travel company offering bespoke travel experiences right across the globe. We’re passionate about creating perfect holidays, and giving reliably outstanding service, every step of the way. Whether you are looking for a USA city break, a relaxing Caribbean beach holiday or a touring holiday with a twist you can be sure you are in the safest of hands.

Terms and conditions

Saga customers are entitled to any two of the following three offers when booking their Virgin Holiday Package.

1. Free v-room entry at Manchester airport for all persons on the booking, entry is subject to availability and is for use up to 3 hours prior to scheduled flight departure. Entry excludes alcoholic beverages. 
Or
Free standard entry at No 1 Lounge at Heathrow, Gatwick or Manchester airports Entry is subject to availability and is valid on day of departure only.

2. Standard offsite airport parking at Gatwick, Heathrow or Manchester airport for the duration of your holiday up to a maximum of 16 days. 1 vehicle allocated per room in resort booked. (upgrading to other car parking options including meet and greet is not possible).

3. Free Airport Hotel (From selected list at Gatwick, Heathrow and Manchester) the night before you travel for all persons on the booking (based on basic room type with no option to pay to upgrade the room). The amount of rooms booked at the hotel will be consistent with the amount of rooms booked in your resort where possible.

Bookings must include flights from the UK plus accommodation. This offer is valid only for holidays departing within 11 months of the booking date. All offers are subject to availability and must be added to new bookings made at the time through either the dedicated promotions phone line on 0844 557 3918 or within our dedicated retail stores at (http://www.virginholidays.co.uk/contact-us/retail-stores) quoting ‘Saga’ . Offers are subject to change and cannot be used in conjunction with any other offer, promotion or discount unless specified. Offer valid for Virgin Holidays and Virgin Holidays Worldwide Journeys, and excludes all other divisions of the Virgin Holidays Group (Virgin Holiday Cruise), for definition visit virginholidays.co.uk/ourfamily.

All calls charged at 5p per minute at all times from a BT landline including VAT. Charges may vary from other networks or mobile networks. ATOL protected (2358) and ABTA (V2043).

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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