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Exclusive offer for Saga customers

Exclusive offer

Exclusive offer for Saga customers

We've teamed up with Saga to bring you a fantastic range of benefits when you book a Virgin Holiday.

Choose 2 out of the following 3 exclusive extras:

  • Free airport parking - for up to 16 days
  • Free airport lounge - start your holiday in style with access to our exclusive v-room lounge (other lounge options available at other airports)
  • Free airport hotel - turn up to the airport refreshed after an overnight stay at an airport hotel the night before you travel.

Rendezvous, St Lucia

Rendezvous, St Lucia

Have you considered the superb couples-only Rendezvous in St Lucia? This recently refurbished all- inclusive resort offers incredible value with all watersports including diving and waterskiing included! It boasts a lazy river pool with wading pools, a beautiful rockery garden and a lovely Spa in The Water Garden where couples can indulge in some well earned pampering. The new beachfront Malabar restaurant adds even further choice of excellent dining - all included of course.

How to claim

To claim your exclusive Saga benefits* call one of our experts on 0844 557 3918 or visit one of our stores and quote SAGA
* Please note these benefits are not available to customers that book online.

About us

Created in 1985, Virgin Holidays is an award-winning travel company offering bespoke travel experiences right across the globe. We’re passionate about creating perfect holidays, and giving reliably outstanding service, every step of the way. Whether you are looking for a USA city break, a relaxing Caribbean beach holiday or a touring holiday with a twist you can be sure you are in the safest of hands.

Terms and conditions

Saga customers are entitled to any two of the following three offers when booking their Virgin Holiday Package.

1. Free v-room entry at Manchester airport for all persons on the booking, entry is subject to availability and is for use up to 3 hours prior to scheduled flight departure. Entry excludes alcoholic beverages. 
Or
Free standard entry at No 1 Lounge at Heathrow, Gatwick or Manchester airports Entry is subject to availability and is valid on day of departure only.

2. Standard offsite airport parking at Gatwick, Heathrow or Manchester airport for the duration of your holiday up to a maximum of 16 days. 1 vehicle allocated per room in resort booked. (upgrading to other car parking options including meet and greet is not possible).

3. Free Airport Hotel (From selected list at Gatwick, Heathrow and Manchester) the night before you travel for all persons on the booking (based on basic room type with no option to pay to upgrade the room). The amount of rooms booked at the hotel will be consistent with the amount of rooms booked in your resort where possible.

Bookings must include flights from the UK plus accommodation. This offer is valid only for holidays departing within 11 months of the booking date. All offers are subject to availability and must be added to new bookings made at the time through either the dedicated promotions phone line on 0844 557 3918 or within our dedicated retail stores at (http://www.virginholidays.co.uk/contact-us/retail-stores) quoting ‘Saga’ . Offers are subject to change and cannot be used in conjunction with any other offer, promotion or discount unless specified. Offer valid for Virgin Holidays and Virgin Holidays Worldwide Journeys, and excludes all other divisions of the Virgin Holidays Group (Virgin Holiday Cruise), for definition visit virginholidays.co.uk/ourfamily.

All calls charged at 5p per minute at all times from a BT landline including VAT. Charges may vary from other networks or mobile networks. ATOL protected (2358) and ABTA (V2043).

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Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon


We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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