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Terms and Conditions

General Terms and Conditions

Partner

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T&Cs

Disney

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Free Nights Offer: Stay in selected Disney Resort Hotels for between 7 and 13 nights and receive 1 of those nights free or stay for between 14 and 20 nights and receive 2 of those nights free. Stays of 21 nights will receive 3 of those nights free. Offer is available for bookings made between 03 Dec 2018 and 01 Apr 2019 for selected arrivals between 11 Feb – 13 Apr 2019, 26 Apr – 30 Jun 2019 and 27 Jul – 28 Sep 2019 (inclusive) for participating Value Resorts and 11 Feb – 13 Apr 2019 and 26 Apr – 28 Sep 2019 (inclusive) for participating Moderate, Deluxe and Deluxe Villa Resorts.

Stays are subject to room availability. Eligibility for the Free Night promotion requires minimum length of stay of seven consecutive nights, and a maximum of 21 consecutive nights at the same participating Disney Resort Hotel.

Offer is only available for the booking party in its entirety. For the avoidance of doubt individuals from the booking party are not interchangeable.

The number and type of rooms allocated to this offer are limited. This offer can be combined with other available Disney offers.

 

Participating Disney Value Resorts: Disney’s Art of Animation Resort (excluding The Little Mermaid room types), Disney’s All-Star Music Resort, Disney’s All-Star Movies Resort, Disney’s All-Star Sports Resort and Disney’s Pop Century Resort.

 

Participating Disney Moderate Resorts: Disney's Port Orleans Resort – Riverside, Disney’s Port Orleans Resort – French Quarter, Disney’s Caribbean Beach Resort, Disney’s Coronado Springs Resort and The Cabins at Disney’s Fort Wilderness Resort.

 

Participating Disney Deluxe Resorts: Disney’s Animal Kingdom Lodge, Disney’s Beach Club Resort, Disney’s Boardwalk Inn, Disney’s Contemporary Resort (excluding Bay Lake Tower at Disney's Contemporary Resort), Disney’s Polynesian Village Resort (excluding Villas and Bungalows), Disney’s Wilderness Lodge, Disney's Grand Floridian Resort & Spa (excluding The Villas at Disney's Grand Floridian Resort & Spa) and Disney’s Yacht Club Resort.

 

Participating Disney Deluxe Villa Resorts: Disney’s Animal Kingdom Villas, Disney’s Beach Club Villas, Disney’s Boardwalk Villas, Disney’s Old Key West Resort, Disney’s Saratoga Springs Resort & Spa, Copper Creek Villas at Disney’s Wilderness Lodge and Boulder Ridge Villas at Disney’s Wilderness Lodge.

 

Up to 4 Free Nights in selected Disney Resort Hotels - stay for between 7 and 13 nights and receive 2 of those nights free or stay for between 14 and 20 nights and receive 4 of those nights free.

 

Applicable in the following Disney Resort Hotels: Disney’s Art of Animation Resort (excluding The Little Mermaid room types), Disney’s All-Star Sports Resort, Disney’s Caribbean Beach Resort and Disney’s Animal Kingdom Lodge.

Offer excludes: Disney’s Art of Animation Resort (Little Mermaid Room Types, Bay Lake Tower at Disney’s Contemporary Resort and the Villas at Disney’s Grand Floridian Resort & Spa.

 

14-Day Ticket for the Price of 7:

Stay at a Disney Resort Hotel for 5 nights or more and get a 14-Day Ticket for the price of a 7-Day Ticket. Book by 31st December 2019 for arrivals throughout 2019

 

14-Day Ticket for the Price of 7 (for Offsite bookings):

Offer is available to book separately between 03 Dec 2018 - 29 Aug 2019 or combined with other offers available. For this time the 14-Day Ticket (Disney's 14-Day Ultimate Ticket) is available for the price of a 7-Day Ticket (Disney's 7-Day Ultimate Ticket) for arrivals 01 Jan - 31 Dec 2019. Disney's 14-Day Ultimate Ticket expires 14 days from first day of use. Child ages 3-9 years (at time of use).

Bahamas

£1,499

*Price is per person based on 2 adults travelling and sharing a Classic Room at the Breezes Bahamas for 7 nights on an all-inclusive basis with return economy flights from London Heathrow and include all applicable taxes and fuel surcharges, which are correct as of 06 Dec ‘18 and are subject to change. Prices based on 09 Sep ’19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ‘19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

Maritim Mauritius

£1,459

*Price is per person based on 2 adults travelling and sharing a Privilege Room at the Maritim Resort & Spa for 8 nights (7 in hotel) on an all-inclusive basis with return economy flights from London Heathrow and include all applicable taxes and fuel surcharges, which are correct as of 13 Dec ’18 and are subject to change. Prices based on Mar ’19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ’19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

 

Universal

£799

*Price is per person based on 2 adults travelling and sharing a Standard Room at the Universal's Cabana Bay Hotel or 7 nights on a Room Only basis with return economy flights from London Gatwick and include all applicable taxes and fuel surcharges, which are correct as of 14 Dec ‘18 and are subject to change. Prices based on

Nov ’19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ‘19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

 

South Africa

£949

 

 

 

 

 

 

*Price is per person based on 2 adults travelling and sharing a Studio Standard Room at Protea Hotel Cape Town Waterfront Breakwater Lodge for 5 nights (4 in hotel) on a Room Only basis with return economy flights from London Heathrow and include all applicable taxes and fuel surcharges, which are correct as of 06 Dec ’18 and are subject to change. Prices based on May ’19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ’19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

 

St Lucia

£799

*Price is per person based on 2 adults travelling and sharing a Standard Room at the Bay Gardens Inn  for 7 nights on a Room Only basis with return economy flights from London Heathrow and include all applicable taxes and fuel surcharges, which are correct as of 06 Dec ’18 and are subject to change. Prices based on 08 Jun ’19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ’19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

 

Atlantis

£799

*Price is per person based on 2 adults travelling and sharing an Ocean King Room at the Atlantis the Palm for 4 nights on an half board basis with return economy flights from London Heathrow and include all applicable taxes and fuel surcharges, which are correct as of 06 Dec ‘18 and are subject to change. Prices based on May 2019 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ‘19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

Sandals

£1,299

*Price is per person based on 2 adults travelling and sharing a Great House Luxury Room at Sandals Ochi Beach Resort for 7 nights on an all-inclusive basis with return economy flights from London Gatwick and include all applicable taxes and fuel surcharges, which are correct as of 06 Dec ‘18 and are subject to change. Prices based on 17 Sept ‘19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ‘19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

Tobago

£979

*Price is per person based on 2 adults travelling and sharing a Standard Pool / Garden View at Tropikist Beach Hotel for 7 nights on an all-inclusive basis with return economy flights from London Gatwick and include all applicable taxes and fuel surcharges, which are correct as of 11 Dec ‘18 and are subject to change. Prices based on 26 May ‘19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ‘19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

Vegas (London flight)

£479

*Price is per person based on 2 adults travelling and sharing a Resort Tower King Room at Excalibur Hotel and Casino for 4 nights on a room only basis with return economy flights from London Heathrow and include all applicable taxes and fuel surcharges, which are correct as of 06 Dec ‘18 and are subject to change. Prices based on Sept ‘19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ‘19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

Vegas (Manchester flight)

£759

*Price is per person based on 2 adults travelling and sharing a Manor King Room at  Circus Circus Las Vegas for 4 nights on a Room Only basis with return economy flights from Manchester airport and include all applicable taxes and fuel surcharges, which are correct as of 22 Dec ‘18 and are subject to change. Prices based on Jun ’19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ’19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

 

                                             

Grenada

£879

*Price is per person based on 2 adults travelling and sharing a Hillside Room at Starfish Grenada Resort for 7 nights on a Room Only basis with return economy flights from London Gatwick and include all applicable taxes and fuel surcharges, which are correct as of 11 Dec ‘18 and are subject to change. Prices based on 20 May ‘19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ‘19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

Cuba

£979

*Price is per person based on 2 adults travelling and sharing a Standard Room at Memories Miramar for 7 nights on an All Inclusive basis with return economy flights from London Gatwick and include all applicable taxes and fuel surcharges, which are correct as of 06 Dec ‘18 and are subject to change. Prices based on 13 Jun ’19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ’19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

 

 

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Your holiday may be affected by the government’s travel restrictions

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist.

Or dive right in to our 2021 holiday offers.

Your holiday will not be going ahead as planned

Due to the ongoing situation regarding COVID-19, the Foreign Commonwealth Office have advised against all but essential travel. Therefore, with known airline cancellations, the following holidays will not go ahead as planned:

  • Any holidays departing before 27th April 2020.
  • Any Caribbean holidays departing before 1 May 2020.

We’re flexible with your holiday plans

We understand you may want to change your holiday plans. You can postpone your holiday to any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes.

For now, we do ask you not to contact us. As a priority, we are currently supporting those customers whose holidays have already been directly affected by cancellations. We will contact you as soon as we can, or if there are any further changes that could affect your holiday.

We know you’ll want to get this sorted as soon as possible, and we’re very grateful for your understanding.

Please look out for an email from us in the coming days and weeks with our latest advice. See our Covid-19 (Coronavirus) page for latest updates.

You’re good to go

In line with the advice from the Foreign & Commonwealth Office UK, and known airline cancellations, all trips booked from June onwards are currently going ahead as planned.

As a priority, we are currently supporting those customers whose holidays have been directly affected by cancellations.

So, for now, we ask you not to contact us. Rest assured we are contacting all of our customers by email in departure date order to support them with options, and we will absolutely let you know if your situation changes.

If your remaining balance is due within two weeks, and you’d like to know what your options are, please log into Manage my Booking for further information.

Please look out for an email from us in the coming weeks. See our Covid-19 (Coronavirus) page for latest updates.

Rebook your holiday


We are sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday. When you rebook, we’d like to gift you with 4,000 Virgin Atlantic Flying Club Miles too.

There’s no rush. You can redeem your holiday voucher on a new booking with us any time before 31 July 2020.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Cancel your holiday


We're sending all affected customers a voucher by email that is valid for the full value of your cancelled holiday.  

Rather than cancel, if you’d like to travel with us sometime in the future, we would still love to find a great holiday for you (and gift you with 4,000 Virgin Atlantic Flying Club Miles as a thank you).

If you'd prefer to cancel completely, we understand. We will refund you in full. We’re currently dealing with a huge volume of enquiries from our customers, including refund requests. Because of this, it’s likely it will take much longer than usual to process your refund. We’re very grateful for your continued patience, and we’ll work as quickly as we can to get to you.

We know you’ll be wanting to get this sorted as soon as possible. So please look out for our email for more details of how to amend your holiday plans.

Your holiday is in safe hands


No need to contact us. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

Change it up


You can postpone your holiday to travel any time before 31 December 2021, and even choose a different destination. We won’t charge you to make these changes and our Service Team are there to help – just give us a call.

Please bear in mind our wait times are currently longer than usual due to high demand.

Your holiday is in safe hands


Your holiday is scheduled to depart as booked. Continue to pay off your holiday balance with the assurance that your money is fully protected through ATOL. Be assured, that if the situation changes, we will contact you as soon as this happens with the options available to you.

The choice is yours


No problem! To amend your holiday dates, just give us a call. Any amendments to your booking can be made for £50pp, and our Service Team can help you decide on dates, or even a different destination.

Please bear in mind our wait times are currently longer than usual due to high demand.

Register yourself as away from home


If you’re abroad and your flight home has been cancelled please let us know, as relief flights will end soon.

Register as away from home

Alternatively, call our UK Duty Office on +44 0344 472 9646 (option 3) to discuss your options for getting home.

Book online


Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist

Or dive right in to our 2021 holiday offers

Help is at hand


Looking for inspiration? Explore our destinations and holiday types online and save your faves to your very own Wishlist

If you’re ready to book but can’t find the information you need on our website, just call our travel experts who will be happy to help.

To redeem your holiday voucher on a new booking with us, just give us a call and quote your old booking reference.

How would you like to talk to us?

Important information: We are working hard to help all of our customers, particularly those already on holiday or due to travel in the next 72 hours.

Let's talk

If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 72 hours, please log into Manage my Booking to call or message us. You are our immediate priority.