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The Virgin Holidays Sale

Terms and Conditions

General Terms and Conditions

Partner

Lead in (£)

T&Cs

Disney

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Free Nights Offer: Stay in selected Disney Resort Hotels for between 7 and 13 nights and receive 1 of those nights free or stay for between 14 and 20 nights and receive 2 of those nights free. Stays of 21 nights will receive 3 of those nights free. Offer is available for bookings made between 03 Dec 2018 and 01 Apr 2019 for selected arrivals between 11 Feb – 13 Apr 2019, 26 Apr – 30 Jun 2019 and 27 Jul – 28 Sep 2019 (inclusive) for participating Value Resorts and 11 Feb – 13 Apr 2019 and 26 Apr – 28 Sep 2019 (inclusive) for participating Moderate, Deluxe and Deluxe Villa Resorts.

Stays are subject to room availability. Eligibility for the Free Night promotion requires minimum length of stay of seven consecutive nights, and a maximum of 21 consecutive nights at the same participating Disney Resort Hotel.

Offer is only available for the booking party in its entirety. For the avoidance of doubt individuals from the booking party are not interchangeable.

The number and type of rooms allocated to this offer are limited. This offer can be combined with other available Disney offers.

 

Participating Disney Value Resorts: Disney’s Art of Animation Resort (excluding The Little Mermaid room types), Disney’s All-Star Music Resort, Disney’s All-Star Movies Resort, Disney’s All-Star Sports Resort and Disney’s Pop Century Resort.

 

Participating Disney Moderate Resorts: Disney's Port Orleans Resort – Riverside, Disney’s Port Orleans Resort – French Quarter, Disney’s Caribbean Beach Resort, Disney’s Coronado Springs Resort and The Cabins at Disney’s Fort Wilderness Resort.

 

Participating Disney Deluxe Resorts: Disney’s Animal Kingdom Lodge, Disney’s Beach Club Resort, Disney’s Boardwalk Inn, Disney’s Contemporary Resort (excluding Bay Lake Tower at Disney's Contemporary Resort), Disney’s Polynesian Village Resort (excluding Villas and Bungalows), Disney’s Wilderness Lodge, Disney's Grand Floridian Resort & Spa (excluding The Villas at Disney's Grand Floridian Resort & Spa) and Disney’s Yacht Club Resort.

 

Participating Disney Deluxe Villa Resorts: Disney’s Animal Kingdom Villas, Disney’s Beach Club Villas, Disney’s Boardwalk Villas, Disney’s Old Key West Resort, Disney’s Saratoga Springs Resort & Spa, Copper Creek Villas at Disney’s Wilderness Lodge and Boulder Ridge Villas at Disney’s Wilderness Lodge.

 

Up to 4 Free Nights in selected Disney Resort Hotels - stay for between 7 and 13 nights and receive 2 of those nights free or stay for between 14 and 20 nights and receive 4 of those nights free.

 

Applicable in the following Disney Resort Hotels: Disney’s Art of Animation Resort (excluding The Little Mermaid room types), Disney’s All-Star Sports Resort, Disney’s Caribbean Beach Resort and Disney’s Animal Kingdom Lodge.

Offer excludes: Disney’s Art of Animation Resort (Little Mermaid Room Types, Bay Lake Tower at Disney’s Contemporary Resort and the Villas at Disney’s Grand Floridian Resort & Spa.

 

14-Day Ticket for the Price of 7:

Stay at a Disney Resort Hotel for 5 nights or more and get a 14-Day Ticket for the price of a 7-Day Ticket. Book by 31st December 2019 for arrivals throughout 2019

 

14-Day Ticket for the Price of 7 (for Offsite bookings):

Offer is available to book separately between 03 Dec 2018 - 29 Aug 2019 or combined with other offers available. For this time the 14-Day Ticket (Disney's 14-Day Ultimate Ticket) is available for the price of a 7-Day Ticket (Disney's 7-Day Ultimate Ticket) for arrivals 01 Jan - 31 Dec 2019. Disney's 14-Day Ultimate Ticket expires 14 days from first day of use. Child ages 3-9 years (at time of use).

Bahamas

£1,499

*Price is per person based on 2 adults travelling and sharing a Classic Room at the Breezes Bahamas for 7 nights on an all-inclusive basis with return economy flights from London Heathrow and include all applicable taxes and fuel surcharges, which are correct as of 06 Dec ‘18 and are subject to change. Prices based on 09 Sep ’19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ‘19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

Maritim Mauritius

£1,459

*Price is per person based on 2 adults travelling and sharing a Privilege Room at the Maritim Resort & Spa for 8 nights (7 in hotel) on an all-inclusive basis with return economy flights from London Heathrow and include all applicable taxes and fuel surcharges, which are correct as of 13 Dec ’18 and are subject to change. Prices based on Mar ’19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ’19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

 

Universal

£799

*Price is per person based on 2 adults travelling and sharing a Standard Room at the Universal's Cabana Bay Hotel or 7 nights on a Room Only basis with return economy flights from London Gatwick and include all applicable taxes and fuel surcharges, which are correct as of 14 Dec ‘18 and are subject to change. Prices based on

Nov ’19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ‘19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

 

South Africa

£949

 

 

 

 

 

 

*Price is per person based on 2 adults travelling and sharing a Studio Standard Room at Protea Hotel Cape Town Waterfront Breakwater Lodge for 5 nights (4 in hotel) on a Room Only basis with return economy flights from London Heathrow and include all applicable taxes and fuel surcharges, which are correct as of 06 Dec ’18 and are subject to change. Prices based on May ’19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ’19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

 

St Lucia

£799

*Price is per person based on 2 adults travelling and sharing a Standard Room at the Bay Gardens Inn  for 7 nights on a Room Only basis with return economy flights from London Heathrow and include all applicable taxes and fuel surcharges, which are correct as of 06 Dec ’18 and are subject to change. Prices based on 08 Jun ’19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ’19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

 

Atlantis

£799

*Price is per person based on 2 adults travelling and sharing an Ocean King Room at the Atlantis the Palm for 4 nights on an half board basis with return economy flights from London Heathrow and include all applicable taxes and fuel surcharges, which are correct as of 06 Dec ‘18 and are subject to change. Prices based on May 2019 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ‘19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

Sandals

£1,299

*Price is per person based on 2 adults travelling and sharing a Great House Luxury Room at Sandals Ochi Beach Resort for 7 nights on an all-inclusive basis with return economy flights from London Gatwick and include all applicable taxes and fuel surcharges, which are correct as of 06 Dec ‘18 and are subject to change. Prices based on 17 Sept ‘19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ‘19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

Tobago

£979

*Price is per person based on 2 adults travelling and sharing a Standard Pool / Garden View at Tropikist Beach Hotel for 7 nights on an all-inclusive basis with return economy flights from London Gatwick and include all applicable taxes and fuel surcharges, which are correct as of 11 Dec ‘18 and are subject to change. Prices based on 26 May ‘19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ‘19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

Vegas (London flight)

£479

*Price is per person based on 2 adults travelling and sharing a Resort Tower King Room at Excalibur Hotel and Casino for 4 nights on a room only basis with return economy flights from London Heathrow and include all applicable taxes and fuel surcharges, which are correct as of 06 Dec ‘18 and are subject to change. Prices based on Sept ‘19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ‘19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

Vegas (Manchester flight)

£759

*Price is per person based on 2 adults travelling and sharing a Manor King Room at  Circus Circus Las Vegas for 4 nights on a Room Only basis with return economy flights from Manchester airport and include all applicable taxes and fuel surcharges, which are correct as of 22 Dec ‘18 and are subject to change. Prices based on Jun ’19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ’19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

 

                                             

Grenada

£879

*Price is per person based on 2 adults travelling and sharing a Hillside Room at Starfish Grenada Resort for 7 nights on a Room Only basis with return economy flights from London Gatwick and include all applicable taxes and fuel surcharges, which are correct as of 11 Dec ‘18 and are subject to change. Prices based on 20 May ‘19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ‘19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

Cuba

£979

*Price is per person based on 2 adults travelling and sharing a Standard Room at Memories Miramar for 7 nights on an All Inclusive basis with return economy flights from London Gatwick and include all applicable taxes and fuel surcharges, which are correct as of 06 Dec ‘18 and are subject to change. Prices based on 13 Jun ’19 departures. Price includes online discounts and must be booked online, if booked by telephone or in store a higher price will apply. When booking by telephone or in-store a non-refundable booking fee applies. Weekend and peak season supplements may apply. Offer must be booked by 31 Jan ’19 and Virgin Holidays standard terms and conditions apply see www.virginholidays.co.uk/important/terms-and-conditions. Offers valid for the relevant division of the Virgin Holidays Group only, for definition visit www.virginholidays.co.uk/ourfamily. Offers cannot be used in conjunction with other special offer, promotion or discount including the Frequent Virgin Club, Virgin Atlantic Flying Club and Tesco Clubcard unless otherwise stated. Calls cost no more than calls to geographical numbers (01 or 02). ATOL protected (2358) and ABTA (V2043) for Virgin Holidays.

 

 

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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