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Visit Florida

Experience the real Florida using tips from the people who've been there – they've experienced the rides in the theme parks, been to the Everglades searching for alligators and relaxed on the miles and miles of white sandy beaches. Here are their tips to help you make the most of your adventure.

Florida uncovered

Our customers shared with us photos and videos of their favourite things about Florida. Take a look and see what Florida has to offer:


Visit Florida

Highly commended for its spectacular beaches, Naples offers something for everyone. Chill on the pier watching pelicans and anglers competing for fish, or take a dip in the safe Gulf of Mexico waters. The city also provides the perfect gateway to the nearby Everglades National Park, where you can go alligator-spotting, or why not visit Marco Island - voted by Trip Advisor as #1 Island in USA and #4 in the WORLD.

Our customer's top tips:

  • Visit Naples pier for spectacular sunsets and dolphin, stingray and pelican spotting. Tip from Teresa @badbrillo.
  • Enjoy the West Coast and feed the giraffes at Naples Zoo. Tip from @mrsacmby.
  • Thinking of getting married in Naples? Have your ceremony in the evening whilst the sun is setting on the beach at Naples Beach. Tip from Caroline Leah.

Fort Myers

Visit Florida

Fort Myers is popular with native Floridians, drawn to the seven-mile sandy beach in the resort town that's been dubbed the state's 'tropical - island getaway'. It's an ideal spot for nature-lovers – miles of mangrove swamps to kayak through, well-preserved parks to explore (such as Lovers Key State Park), and the barrier islands of Sanibel and Captiva, both renowned for their excellent beaches.

Our customer's top tips:

  • Visit Fort Myers beach at sunset – this was one of the highlights of our trip: stunning. Tip by Julie Chalmers.
  • Sanibel Island is roughly about 15 minutes' drive away-it's extremely pretty with miles of white sand. Tip by Toby's Proud Mummy Toys.
  • Take time out away from the theme parks to visit other places; Fort Myers Beach is a must. Tip by Robin Moseley.

Fort Lauderdale

Visit Florida

With intricate canals and waterways, it is also known as the 'Venice of America', and is a destination that sets sail with upscale shopping, fine dining, beautiful beaches and stunning sunsets. Take a tour on the inter-coastal waterways or head to the sun kissed, palm tree lined beachfront that has been attracting tourists for years.

Our customer's top tips:

  • If you travel to Fort Lauderdale beach in Jul/Aug you might be lucky enough to see the baby turtles hatching! Tip from Katherine McAlpine.
  • Visit a 'Drive in' movie at Fort Lauderdale, a fantastic experience. Tip from Kerry Webster.
  • Fort Lauderdale Jungle Queen Sunset bbq cruise is a must. Tip from Victoria Harrison.

Disney, Orlando

Visit Florida

With six Disney Parks, two exciting night-time entertainment districts, over 20 Disney Resort Hotels, a state-of-the-art sports complex and countless opportunities for dining, shopping, recreation and relaxation, it's easy to see why Walt Disney World Resort® is the holiday of your dreams. And these dreams can come true - just like magic.

Our customer's top tips:

  • Fireworks at Magic Kingdom are a must along with the electric parade. Disney at night is a whole new world. Tip from Claire McCarthy–Reid.
  • Book fast pass+ at the Disney parks. Walk straight in to all popular rides. Avoid queues and spend more time visiting Mickey and other characters! Tip from Joanne Webb.
  • Make the most of the park photographers to get shots of the whole family. Tip by Janine Pipe.

St Pete

Visit Florida

Only a 90-min drive from Orlando, St Pete Beach is an increasingly desirable holiday destination. With award winning beaches, a great selection of restaurants and an abundance of watersports and cruises available there's plenty to keep you busy.

Our customer's top tips:

  • Make sure you spend a day at St. Pete's beach - possibly the best beach in the world. Tip from Sara Ockwellsmith.
  • Best tip for seeing Dolphins: Clearwater beach boat ride and lovely inlet restaurants in St Petersburg Tip from @ActuallyMummy.
  • A must do, a glass of wine at sunset at the pier St. Petersburg. Tip from David Sharp.

Florida cruises

Visit Florida

Cruise & Stay holidays merge everything that rocks about a cruise with a fun-filled stay in an extraordinary place. You could be exploring the theme parks, amazing beaches and national parks of Florida one day, before sailing off into the sunset the next.

Our customer's top tips:

  • If you can try to take a trip on the Disney cruise line- you also meet all the characters close up. Tip from Alan Bull.
  • Why not spend a week exploring what Florida has to offer then the other on a cruise exploring the delights of the Caribbean. Your mojo would be rocking! Tip from Jennifer Mitchell.


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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Let’s talk

If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon

To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?

You can contact our team by emailing to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

I am currently on holiday and I need to speak to someone

The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us

If you are in the USA or Canada please email:

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