0844 557 4321

Opening Times

  • Mon - Fri9am - 9pm
  • Saturday9am - 7pm
  • Sunday10am - 6pm
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VHOT Questions Frequently Asked Questions

Do you have a question about a booking?

Or do you need a question answered before you book?

Whatever it is, don't hesitate, simply ask your question here …

Phone Numbers

Make a Booking 0844 557 3865
Changes to existing bookings 0844 573 0088
Group bookings (min 10 adults) 0844 573 8345
Frequent Virgin Club 0844 557 3895
Weddings 0844 557 3999
Cruises 0844 557 9734
Disabled customers 0844 557 3998
Hearing-impaired (Minicom) 0844 557 3977
Customer Relations 0844 557 8830 - Option 2

Normal Opening Times (GMT)

Sales Centre
Mon - Fri 9:00am - 9:00pm
Saturday 9:00am - 7:00pm
Sunday 10:00am - 6:00pm
Service Centre
Mon - Fri 9:00am - 9:00pm
Saturday 9:00am - 7:00pm
Sunday 10:00am - 6:00pm
Customer Relations
Mon - Fri 9:00am - 5:30pm

Please note: Customer Relations are closed on weekends and Bank Holidays.

Email us

Need some help but haven't booked yet?
Drop us an email and we will be happy to help, whatever your query may be.


Specialist Departments

Our Customer Service team can help with most things but we do have specialist teams in place to help with certain things like Weddings or Special Assistance requests.

These teams can be contacted at the following email addresses:

I've booked a wedding weddings
I'd like to request special assistance    special.assistance@virginholidays.com

Please note: You can find out about other fantastic Virgin companies by visiting www.virgin.com.

Postal Address

Virgin Holidays Ltd
The Galleria
Station Road
West Sussex
RH10 1WW

Virgin Holidays Limited.
Registered Office: Company Secretariat, The Office, Manor Royal, Crawley, West Sussex, RH10 9NU.
Registered in England No. 1873815

Visiting us?

Due to renovation work in The Galleria we are relocating from 31 Mar '15. If you have a scheduled meeting with us, our temporary address is:

Virgin Holidays Ltd
Aeronautics House
Crawley Business Quarter
Manor Royal
West Sussex
RH10 9AD

Customer Complaint Procedure

At Virgin Holidays we're passionate about making holidays perfect – we want everyone who travels with us to unleash their mojo and get back to their very best. But sometimes things don't go to plan....

Read about our customer complaint procedure