Moon Palace Cancun

Cancun, Mexico

Virgin rating

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2052 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.


All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, DVD player, ceiling fan, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeping maximum 2 adults.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360/DVD player with DVDs and games available on request (subject to availability), family in-room amenities including kids' room service menu and bathroom products. Sleeping maximum 6 adults or children.

Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, L'Occitane bath amenities, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), an Aromatherapy menu, an Espresso/American coffee maker, nightly Petit Fours, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.

Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

17 restaurants, buffet and à la carte including Mexican, Italian, International, Caribbean, Indian, Asian and Brazilian. 12 bars, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Day passes (subject to availability) can be purchased to access 11 additional restaurants and 13 bars at The Grand.

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Oversized freestyle pools, children's pools. Flow Rider wave simulator (9:00am-5:00pm), dive tank. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.)

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

* Denotes local charge.

Special assistance


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (28242)
  • Very good (5874)
  • Average (2305)
  • Poor (1159)
  • Terrible (1387)
Image of the Tripadvisor rating Food was amazing

Apr 27, 2024 Freedom21087749289

"Sun Palace is a destination that epitomizes luxury and refinement. From the opulent accommodations to the unparalleled service, it's clear why it stands among the best. Our culinary journey at Fuego, the crown jewel of Cancun's dining scene, was an exquisite experience. Each dish was crafted with precision and finesse, deserving of its three… Read more
"Sun Palace is a destination that epitomizes luxury and refinement. From the opulent accommodations to the unparalleled service, it's clear why it stands among the best. Our culinary journey at Fuego, the crown jewel of Cancun's dining scene, was an exquisite experience. Each dish was crafted with precision and finesse, deserving of its three Michelin stars. For a culinary adventure like no other, Sun Palace is the ultimate destination." Read less
Image of the Tripadvisor rating A month at the MOON PALACE.

Apr 27, 2024 Arthur M

Our most recent trip to the Moon Palace was wonderful. We were there for four weeks and enjoyed every minute of the pampering and outstanding service. The pool concierges (Anel, Lizbeth, Richard, Ricky, Saduth, and Cruz) made our stay a dream making sure our lounge chairs were ready for us and providing umbrellas when the sun was too hot. I… Read more
Our most recent trip to the Moon Palace was wonderful. We were there for four weeks and enjoyed every minute of the pampering and outstanding service. The pool concierges (Anel, Lizbeth, Richard, Ricky, Saduth, and Cruz) made our stay a dream making sure our lounge chairs were ready for us and providing umbrellas when the sun was too hot. I played golf almost every day on the wonderful 27-hole Jack Nichlous designed golf course which was in excellent shape. even though I am not the greatest golfer, I had a great time. For those thinking of playing here for the first time, the rental clubs are very good, but I suggest that you bring plenty of golf balls as they are expensive at the pro shop and easy to lose if you don't hit straight. The golf workers (Adrian, Noe, Luis, Angel, Roberto and Daly) always had my clubs in the cart and the cooler filled when ready to play. We had many wonderful meals at the plentiful restaurants with a wide variety of different food choices - Mexican, Italian, Steak, Oriental, Peruvian, Lebanese, Carribean and Indian - So many choices in addition to the standard buffets. The Moon Palace is a very large property but is easy to get around with the golfcart system they have in place. It is easy to get your steps in for those who care. Please look at the website for all of the activities so I don't have to type them out. For those with children who want to use the waterpark, stay at the Grand to have full access to the entire property without extra charge. Go. You will have a great time. I know we did. Going back soon. Read less
Image of the Tripadvisor rating Best in the world resort

Apr 26, 2024 Carl R

Ernesto the ice cream man is the best what a fun loving man putting smiles on everyone’s face all the time and also delivering the best ice creams Bryan and Christian best bar service xxxxxxxxxxxxxxxxxxxxcccxxxxxxxxcxxxxxxxxxxxxxxxxxx
Image of the Tripadvisor rating Scams at the Moon Palace

Apr 26, 2024 MadAboutTheWold Tarrytown, NY

booked through their website but they moved us to Nisuz when we got there. booked a superior ocean view room but it was only partial view. dont go on the tour. They say it is 1.5 hrs but a full 3 hrs!!!! resort credits are only good for 3 things and you have to pay a 16% fee using cash on top of any credits you use. for example the dolphin… Read more
booked through their website but they moved us to Nisuz when we got there. booked a superior ocean view room but it was only partial view. dont go on the tour. They say it is 1.5 hrs but a full 3 hrs!!!! resort credits are only good for 3 things and you have to pay a 16% fee using cash on top of any credits you use. for example the dolphin experience at Dolphin Adventures is only $20 a person if you buy direct but cost 10x more through the resort using credits. Most of the kids activities are at The Grand which is separate from Moon Palace but the website makes it look like its all the same. It isnt. When you book on the Moon Palace website it is NOT for the Grand. Read less
Image of the Tripadvisor rating Ernesto and his ice cream rock!

Apr 25, 2024 kristinr996

Ernesto is the best of ice cream guy! So sweet and so cheerful!! Amazing 🤩 He smiles so much - always happy. Best service! We visited Moon Palace, and he travels around at all of the pools ... no matter how hot the day, he is delivering the tastiest ice cream. Friendly and kind to my kids - so patient with everybody. My favorite flavor is… Read more
Ernesto is the best of ice cream guy! So sweet and so cheerful!! Amazing 🤩 He smiles so much - always happy. Best service! We visited Moon Palace, and he travels around at all of the pools ... no matter how hot the day, he is delivering the tastiest ice cream. Friendly and kind to my kids - so patient with everybody. My favorite flavor is Connor, but they all taste"delicioso." Read less