Dreams Playa Mujeres

Playa Mujeres, Mexico

Virgin rating

The hotel

Experience the two sides of Cancun in one luxurious hotel — the beauty of the beach and the life and soul of Mexico’s ultimate party mecca. Along a private sweep of sands, tiered lagoons spill down the centre of Dreams Playa Mujeres, with three main pools, a children’s pool and six hot tubs, a waterpark, and a mini-splash park... all making this the definitive aqua paradise. Relaxation also comes in the form of the adventures of the kids’ and teens’ clubs, and the indulgence of 10 restaurants, with 24-hour dining on the table. But this is Cancun, so the party’s never far. The fun of downtown’s approximately an hour away and, before you head out, you’ve got 13 bars and lounges to sip at, and live entertainment from stage shows to beach parties.

Amenities

  • Golf
  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Water Skiing
  • Yoga
  • Babysitting service
  • Kids Club
  • Teen Club
  • Families
  • Bar
  • Evening Entertainment

Where is it

Along a private stretch of beach, a 10 minute drive north of Cancun. Situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course. Transfer time from Cancun Airport: 35 minutes.

Hotel information

502 spacious suites. All with air-conditioning, furnished sitting area with sofa bed, 24-hour room service, in-room tablet with resort information, whirlpool for two on the terrace (with the exception of Ocean Front Suites and Swim-Out Suites), 48” flat-screen satellite TV, Dreams Box for private room service delivery, USB connectors, direct dial telephone, alarm clock radio with capability to connect several electronic devices, safe, daily refreshed mini-bar with beer, soft drinks, juices and bottled water, Nespresso™ coffee machine, rain shower, hairdryer, blackout drapes, double vanity, bathrobes and slippers. 

Junior Suite Garden View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Please note: the Junior Suite Garden View with a king-size bed can be connected upon request to a Junior Suite Garden View with 2 queen-size beds. Connecting rooms available upon request.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, plus all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. Daily maid service. Concierge service and pool and beach waiter service. All taxes and gratuities. No restaurant reservations are required. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Room upgrades

Junior Suite Pool View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children. Connecting rooms available upon request.

Junior Suite Partial Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Junior Suite Ocean View Rooms showcase stunning views across the sea, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Ocean View Rooms have breathtaking ocean views and include Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Swim-Out Ocean View Rooms include access to a semi-private pool overlooking the ocean as well as Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults. Please note: No children are accepted in this room category.

Preferred Club Junior Suite Oceanfront with Private Pool Rooms feature a furnished private terrace and an ocean front private pool and direct access to the beach, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. This room type includes Preferred Club privileges.

Preferred Club Master Suite Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat screen TV as well as a furnished private terrace with whirlpool overlooking the ocean. This room type includes Preferred Club privileges and is located on the highest floors of the Preferred Club buildings, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Preferred Club Master Suite Swim-Out Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV, a spacious bathroom with hydro-tub and a furnished private terrace with swim-out access to a semi-private pool overlooking the ocean. This room type includes Preferred Club privileges, with 1 king-size bed facing the Caribbean sea, sleeping maximum 3 adults. Connecting rooms available upon request. Please note: No children are accepted in this room category.

Preferred Club Master Suite Oceanfront with Private Pool Rooms have a spacious bathroom with a hydro-tub and rain shower, separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV and a furnished private terrace with direct access to the beach and a private pool. With 1 king-size bed, sleeping maximum 3 adults. This room type includes Preferred Club privileges. Connecting rooms available upon request.

Preferred Club Two-Bedroom Villas are modern and stylish, with a spacious bathroom with rain shower and double vanity, a separate living area with sofa bed, dining table for 6 people, ample sitting area and flat-screen TV and a private furnished terrace with whirlpool and direct access to the Preferred Club Lazy River. There are 2 bedrooms, one with a king-size bed and one with 2 queen-size beds, sleeping maximum 5 adults or 4 adults and 4 children. Preferred Club privileges are included.

Preferred Club guests enjoy enhanced amenities including:

  • Personalised check-in and checkout at the Private Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge 
  • À la carte breakfast at Maris 
  • Access to the Lazy River at the Preferred Villa Section 
  • 20% off spa treatments (not combinable with any other promotions/offers) 
  • Upgraded mini-bar service and bathroom amenities
  • Pillow menu
  • Complimentary computer access in the Preferred Club Lounge 
  • Complimentary daily newspaper in the room (English or Spanish) 
  • Bali beds in the pool and beach area exclusively for Preferred Club guests 
  • Preferred Club area on the beach with exclusive access to the Hideaway bar

10 dining options, including 6 à la carte restaurants, one casual eatery, one buffet, a grill and a café with an ice cream parlor. World Café (international buffet), Maris (seafood restaurant, open for breakfast, lunch and dinner - breakfast is for Preferred Club guests only), Tides (poolside gril, snacks and late night bites), L'Etoile (fine French cuisine, for guests aged 13 years and above), Tres Colores (authentic Mexican cuisine), Fusion (Japanese cuisine influenced by Peruvian ingredients), Mezes (gourmet Mediterranean cuisine) and Gaucho Grill (Brazilian steakhouse). That's A Wrap (fresh salads and wraps) and Dolce (premium coffee, deli snacks and ice cream). 13 bars and lounges including a cocktail bar, 4 pool bars, a spa bar, sports bar and music lounge, lobby bar, theatre bar, 2 Preferred Club bars, an exclusive beach bar and kids' and teens' bars. Additionally, guests over the age of 18 will enjoy full access to all of the restaurants and bars at the all-adult Secrets Playa Mujeres Golf & Spa Resort, located a quick walk away. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring resorts (terms and conditions apply).

The Dreams entertainment team will provide endless fun during the day or night. Theme nights and beach parties, live musical performances and stage shows.

3 swimming pools including 2 infinity pools, 6 hot tubs and a children's pool. Lazy river (exclusively for Preferred Club guests). On-site water park for all ages and a mini-water park for children. Dreams Spa by Pevonia®*. Fitness centre. Water aerobics. Ping-pong. Basketball. Pickleball court. Paddle tennis court. Beach football. Putting green. Yoga and fitness classes including stretching, Pilates, fitness boot camps and Caribbean dance lessons. Experience a traditional Temazcal ceremony. Water sports including, kayaking, catamaran, snorkelling, scuba diving lessons*, PADI diving centre* and water-skiing*. Fishing tours*. Beach and pool volleyball. Explorer's Kids' Club for children aged 3-12 years, with a playground, arts and crafts, sandcastle contents, treasure hunts and board and video games. The Core Teens' Club for teenagers aged 13-17 years, hosting daily activities and a vast array of sports and games as well as social events including weekly bonfires, disco mixers and foam parties. Discounted green fees at Playa Mujeres Golf Course. Cooking and cocktail classes including wine and tequila tastings. Spanish lessons. Adults staying at Dreams Playa Mujeres Golf & Spa Resort have access to the nearby adults-only Secrets Playa Mujeres Golf & Spa Resort facilities, including tennis courts, archery, batting cage and euro-bungee.

Complimentary WiFi access. Babysitting service*. Tours and excursions desk*. Currency exchange. Medical facilities*. 24-hour concierge service. Laundry/dry-cleaning services*. Shopping area and gift shop. Adults have full access to the facilities at Secrets Playa Mujeres located next door including the spa, tennis court, batting cage, archery, pools, bars and restaurants.

* Denotes local charge.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival).

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
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Traveller rating

  • Excellent (5053)
  • Very good (1282)
  • Average (603)
  • Poor (299)
  • Terrible (282)
Image of the Tripadvisor rating Great staff and kids club

Apr 28, 2024 royliu00

Great free 3+ kids club with activities by the hour and a private kids club water park. Staff are friendly and professional, but better value as a regular guest than their "preferred" guests.
Image of the Tripadvisor rating Wonderful trip!

Apr 28, 2024 RayRay_813

Beautiful resort! Grounds were meticulously maintained. Beach was gorgeous with very little seaweed. Food was great! I'm a very picky eater and never had trouble finding something great on any of the menus. The hibachi dinner was amazing. We lucked out getting in for this as reservations are needed and there was a family who did not show ine… Read more
Beautiful resort! Grounds were meticulously maintained. Beach was gorgeous with very little seaweed. Food was great! I'm a very picky eater and never had trouble finding something great on any of the menus. The hibachi dinner was amazing. We lucked out getting in for this as reservations are needed and there was a family who did not show ine night and we were offered their spot. You can make reservations on the app the day off starting at 1pm. Every day I would log in right at 1 and the reservations were always somehow full already. The seafood restaurant was our other favorite! I would definitely recommend bringing bug spray. I used bug spray every night as I'm a mosquito magnet. The first 6 nights I had zero bites, the last night everyone was being swarmed by mosquitos and I got several bites even with my bug spray on. Zumba was my favorite daily activity near the main pool! Look for Jackie, Ximena, or Marcos from the E-team! They are amazing and will make sure you are having a great time! Edwin near the Mermaid pool kept the cold drinks filled all day with a smile and friendly conversation! Waterpark was a hit with my two little ones who are 10 and 6. Would definitely return! Read less
Image of the Tripadvisor rating Exactly what we paid for and more!

Apr 28, 2024 Syahirah R Irving, Texas

We had an amazing 4 night stay with our family of 4 and friends in our party. We enjoyed all the pools, kid’s water park and loved the 3 specialty restaurants we dined in for dinner. The resort was beautifully landscaped and was stroller friendly. The beach amenities were always available and the hotel staff cleaned daily the seaweed that has… Read more
We had an amazing 4 night stay with our family of 4 and friends in our party. We enjoyed all the pools, kid’s water park and loved the 3 specialty restaurants we dined in for dinner. The resort was beautifully landscaped and was stroller friendly. The beach amenities were always available and the hotel staff cleaned daily the seaweed that has invaded the ocean as of recent. Overall 10/10 recommend to guests with families. Read less
Image of the Tripadvisor rating Great Experience

Apr 28, 2024 jleary18

Great experience. Friendly staff, beautiful resort, and food was good. The kids loved the pool area with all the slides and the ice cream cafe. Would recommend this resort.
Image of the Tripadvisor rating Great resort, but release the dolphins

Apr 27, 2024 foxwales United Kingdom

We spent 10 nights here in a preferred club junior suite. The room was clean and spacious, with good air con and an amazing rainfall shower. Our balcony also had a lounging bed with an outdoor hot tub. The resort itself is large, clean, well maintained and has neatly landscaped gardens with some surprising wildlife just roaming around the… Read more
We spent 10 nights here in a preferred club junior suite. The room was clean and spacious, with good air con and an amazing rainfall shower. Our balcony also had a lounging bed with an outdoor hot tub. The resort itself is large, clean, well maintained and has neatly landscaped gardens with some surprising wildlife just roaming around the resort. We saw iguanas, other lizards, a small fox and pelicans! The resort has a great selection of swimming pools to relax aside, suitable for both kids and adults with additional dedicated kids pools with lots of water structures to keep them entertained. The pool side staff are attentive and polite in bringing you drinks regularly which helps you feel even more relaxed. The pool closest to the beach is the most loveliest, with upbeat music and plenty of activities run by the entertainment staff. Jacqueline was always bright, smiling and full of energy and was always trying to encourage us to get involved in activities. The beach in front of the resort has white sands and turquoise water, we loved the beach although bar staff here are not as attentive and we rarely were asked if we wanted drinks so be prepared to make your own trips to the bar. All of the staff at the resort were friendly, helpful and hard working. Some guests we witnessed being a bit brash with staff and forgetting basic manners, so basic manners and patience goes a long way with these hard working people. The food at the resort was fresh, tasty and a very wide selection to appeal to all tastes and food throughout the day and evening is readily available whenever you are hungry. We didn't use room service, but it does clearly state on the room app that wait time is around 90 mins on room service so that your expectations are managed. The only restaurant we didn't eat at was the french restaurant. This was because of the dress policy for men having to wear a shirt. This felt a very dated policy and needs to be brought in line with the relaxed dress code of the other restaurants. Although the resort had a number of activities on throughout each day for all ages, we felt these were poorly advertised or had no advertisement and the app was unreliable for any activity information or location. The resort has a small dolphin park which I think has about 6 to 8 dolphins in it. In this day and age it was sad to see these animals in such a small enclosure and was not an activity we wanted to participate in to support this cruel captivity. We booked a tour with Amstar near the front desk, to do Chichen Itza, swimming in a cenote and a visit to Valladolid. This was an utter rip off! DO NOT book with Amstar. They are extortionately overpriced and they outsource to local tour providers who provide shoddy services. Our Chichen Itza tour was awful. Find cheaper tours online! Overall, we really enjoyed our stay at this resort. Apart from the morality of supporting the captivity of dolphins and the awful tour experience we would consider staying here again, but obviously we would never use Amstar again or spend any money supporting the captivity and entertainment of dolphins. Read less