Coconut Bay Beach Resort & Spa

Great hotel!! Super close to the airport. The all inclusive was great! Every night they had live music in different spots and they had fun theme nights!! The staff were outstanding!! They went above and beyond to make us feel special!! The rooms are nothing special but they are clean and comfortable. The beach was not good. My husband and another friend were bit by bugs as we walked the beach. Every thing about this place we loved!! Except the bugs☹️ Read less

Coconut Bay Beach Resort is nestled on the Atlantic coast heel of St Lucia, spitting distance from the international airport. Coconut Bay is an old hotel, originally built in the 1970’s. Partially refurbished in 2022, I believe 19 years into its current ownership and it shows in places. We arrived on another delayed TUI flight to a lovely welcome from reception staff before being taken to concierge check in. Let’s get one thing straight, there a few members of staff who are the people making this place. Our concierge part of the package was a Nokia 225, a bottle of spirits, drinks cups and afternoon snack in the room. Although the concierge desk was great for restaurant booking. The ladies on the desk could not have been more lovely and helpful. It’s not what we have been used to in other parts of the Caribbean. Our Premium family concierge ocean view splash club room over looked St Lucia’s largest water park (two slides and a lazy river - please don’t book if you think your kids are going to spend all day on the water park. It’s a five minute job at best). We couldn’t actually see the sea from our room (or any) Our room on the fourth floor was, airy, clean and I would guess somewhere on the partially refurbished list. A huge double bed with a single and pull out behind a sort of screen. Our 12 year old did think her bed was the best ever and it was far better than the usual sofa bed debacle. The air conditioning system was probably original, impossible to sleep with while turned on - even with ear plugs. We had a few long hot nights for all the wrong reasons….The bathroom was small and probably also original, it has been many years since I have seen an actual plastic shower curtain and rail…. But our room was always cleaned everyday without once asking, not Mexico re arrange your toiletries style but the floor was mopped and the beds made. Bar was also re stocked which sometimes does not happen without a push at other hotels. TUI advertise 8 restaurants….. The Great House, Adults only - chargeable The Veranda, Adults only - a chance to sit outside and ear from either Silk or Calenbosh La Luna - chargeable Silk - Asian fusion Calenbosh - Local Trattoria - Italian Coconut Walk - Buffet Then there are Theme nights - 🏝️😬 There is also Burgers in Paradise and Flip Flops along with the Jerk House at lunchtime. We ate at all but The Great House. La Luna was a real treat and Gina should be applauded for her service. Trattoria was our next favourite, Silk, Calenbosh and the Veranda are acceptable - service, especially drinks service is slow. Coconut walk buffet is great for breakfast, orange juice is out by 7.30am. For lunch it’s a simple escape for anyone who does not want fries with their food. We ate there an evening or two and it was acceptable. The buffet staff assume you know the score, it takes a day or two to figure out if they get you coffee/wines - you get your own, there are sometimes two schools of thought operating on one sitting. It’s a good job the burgers are served in paradise as it is without doubt the worst burger I have ever pretty much not eaten…. Theme nights of which there seemed to be two or three a week saw the buffet and most restaurants close so you could eat out Under the Stars or as part of Country Night. These things were terrible. The grounds are simple and neatly kept, sun loungers have some broken parts and the activity pool area is in desperate need to attention. So far it sounds all average gloom but we loved this place. It is situated on a mile of beautifully kept white sand (they do work really hard to keep the beach clean) IT HAS POTENTIAL. The exercise classes are varied and brilliant. Thank you Vernon. The staff make the place, but need to come out themselves a little, we stayed two weeks and I think most people only stay a few nights so staff don’t expect to see/interact with the same guest again. It is a perfect chill out spot, we felt so relaxed and content - definitely something build on. As usual TUI are try far too hard to sell something misleading about the hotel - if the ever mention the supposed petting zoo as a positive then we will know they have finally gone too far. If you want to kick back see Southern St Lucia, which as amazing, or just realise you have been walking round bare foot for two days, Coconut Bay is the place. It’s a super lovely, super chilled resort with a water slide that does the Caribbean really rather well. Interestingly a new manager took over while we were there, his speech was centred on his ‘Strive to be a 5’ l really hope they get there. It’s never going to be a perfectly scrubbed Mexico or Dominican Republic but it’s got far but love and soul. Read less

I honestly do not know where to start, our experience has been fantastic out of this world! We got married on Monday 29th April 2024 at Coconut bay eternity beach and it was just perfect amazing magical Onita our wedding coordinator has been outstanding and going above and beyond to make everything perfect for us even before and after the wedding, coconut bay are lucky to have her along with the bar staff Sharay, Travis, Bradley, Lamar and Shermarda (hopefully I have spelt all your names right) you are all just amazing and have made our wedding day one to remember and you all joining in with us when we asked you too, nothing was to much for you so thank you, every single one of you are fantastic ❤️ Read less

This was our first family holiday and it was the best!! Coconut Bay resort has it all, great food, drinks and location being 5-10 mins from the airport was all on point. I agree with a few other reviews regarding the rooms being a little dated however this is soon forgotten given how great everything else is. The staff are AMAZING! The staff make this place....Shekina, Kervel, Jedi, Dre, Shass (I think my little boy had a soft spot for her, and she will remember little Isaac screaming away!!), Amanda who cleaned our room (she had another lovely colleague with her who was the sweetest) - I could go on regarding the staff! They are truly an asset to the resort. Everyone was always accommodating, and the resort has great evening entertainment, our favorite was the Caribbean night. The jerk shack...OMG, DELICIOUS!!! The chefs are great and truly lovely. We have major holiday blues, and can't wait to be back with our son when he's a little older. Thank you Coconut Bay for a holiday we will never forget :) Read less

Beautiful place and very friendly people, this was our second time and we love it. There are lots of families with kids but if you want to avoid that there are two other pools where there are no kids. The temps were near 90 every day but with the wind coming off the ocean it was perfect. We had a flight issue and they let us add another night. We will definitely be going back to Coconut Bay! Read less