Jen Singapore Orchardgateway

Singapore, Far East

Virgin rating

Superior Room
Makan@Jen Restaurant
Superior Cityview Room
Deluxe Room
Superior Room
Makan@Jen Restaurant
Superior Cityview Room
Deluxe Room

The hotel

When exploring Singapore, there's no better introduction than Orchard Road and as Hotel Jen is located right at the heart of the action you'll find everything that you need right on your doorstep. A great way to get your bearings as you soak up the sun is by checking out the wonderful rooftop pool that not only has great views of the city but also boasts a poolside bar and private cabanas too. While you're on the roof you might as well take advantage of the massage services before hitting the sights or stretching your limbs at the 24-hour fitness centre. If you're looking for sustenance then the adult and child dining options at Makan@Jen offer International and local cuisine so you get a taste of Singapore without having to step foot outside. With an excellent choice of facilities and services as well being situated in a lively area, you'll find plenty to get excited about with Hotel Jen always proving to be the perfect place to start your journey into the Lion City.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

City centre location, close to shopping, entertainment and dining destinations. Direct access from the hotel lobby to the MRT subway station. Transfer time for Singapore Airport: 25 minutes.

Hotel information

502 rooms. All with air-conditioning, WiFi access, 40” Internet Protocol TV system, International direct dialling, PressReader access, tea/coffee-making facilities, safe, hairdryer, steam iron and board. Superior Rooms have en-suite bathroom and shower, 1 king-size bed or twin beds, sleeping maximum 2 adults.

Half Board/Full Board options: Available at a supplement.

Superior Cityview Rooms have have a modern and smart design with stunning views facing either Orchard Road, Marina Bay or the Central Business District Skyline, sleeping maximum 2 adults.

Deluxe Rooms are as above but are larger, sleeping maximum 3 adults or 2 adults and 1 child.

Makan@Jen (open for breakfast, lunch and dinner; International cuisine and live cooking stations), OnTheGo deli, Lounge@Jen (open for afternoon snacks and pastries) and BayWatch@Jen pool bar (all-day refreshments and evening cocktails). 25 metre rooftop infinity pool with private cabanas*. Fully-equipped 24-hour fitness centre with bamboo sky terrace. Massage service available in a poolside cabana* (reservation required). Airport transfer. Express check in/check out services. Ticketing and travel assistance. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary local calls. Complimentary WiFi access and surf spot with iMac.

*Denotes local charge.

Please note: regarding electronic cigarettes in Singapore. You can not take vaporisers, e-cigarettes, e-pipes, e-cigars, and refills into the country. These items are likely to be confiscated, and you could be fined or sent to prison.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1715)
  • Very good (1113)
  • Average (274)
  • Poor (110)
  • Terrible (71)
Image of the Tripadvisor rating Super return to Singapore

Apr 28, 2024 455SueH Skipton, United Kingdom

Just completed 10 night stay at the fab Hotel Jen Orchard Gateway - we are return visitors after an extended enforced gap due to COVID and other problems. The return has confirmed how much we love both this hotel and the whole country. Fantastic location, central with very easy access to MRT, friendly and attentive staff, lovely immaculately… Read more
Just completed 10 night stay at the fab Hotel Jen Orchard Gateway - we are return visitors after an extended enforced gap due to COVID and other problems. The return has confirmed how much we love both this hotel and the whole country. Fantastic location, central with very easy access to MRT, friendly and attentive staff, lovely immaculately presented and maintained room with great breakfast buffet in the Makan restaurant. Club Room Lounge superb after a day exploring Singapore. This hotel never disappoints and is consistently superior in terms of the service it provides. Looking forward to being able to return and hope this will be in the near future. Read less
Image of the Tripadvisor rating Return to the Jen Orchardgateway

Apr 28, 2024 Kathleen H Skipton, United Kingdom

We have just returned from Singapore staying at the Hotel Jen Orchardgateway. After four years due to Covid and other issues we had not been able to return to Singapore and we were delighted that this year we managed to do so. We have stayed at the Jen on numerous occasions and, we can truly say, that after a long gap it was truly the icing on… Read more
We have just returned from Singapore staying at the Hotel Jen Orchardgateway. After four years due to Covid and other issues we had not been able to return to Singapore and we were delighted that this year we managed to do so. We have stayed at the Jen on numerous occasions and, we can truly say, that after a long gap it was truly the icing on the cake for us. Both my daughter and myself would like to thank all of those involved from reception, staff in the Makan, the staff who took care of our room, pool staff and concierge. In paricular we would like to thank Jeraldine and all the the team in the Club Lounge. Jeraldine in particular is an absolute treasure, chatting on an evening whereby she was very interested in what we had done and imparting all of her knowledge on Singapore it was very much appreciated. We have visited Singapore for many years but we are always keen to listen to new ideas. Thank you once again to all who made our holiday such a memorable occasion in the wonderful country of Singapore whereby we felt we had truly arrived home. Read less
Image of the Tripadvisor rating Nice hotel in a great location

Apr 26, 2024 E6744RAscottc London, United Kingdom

Nice, clean hotel in a great location just off Orchard Road. Rooms are nice and big but the rooftop pool is the real winner for me. Great view of the city from the pool. Some works were ongoing whilst there which were noisy but have to be done at some time I guess!
Image of the Tripadvisor rating Great experience and friendly staff

Apr 21, 2024 fabiorE7505FW

Went there for couple hours as our in law were visiting, we spent some time at the pool and the staff from Trippi were simply amazing. They welcomed you from the moment you stepped in and they were super nice and friendly with my kids at the bar too, including the chef. Kudos to Kandu and Dat.
Image of the Tripadvisor rating Good location

Apr 13, 2024 meagannb Sydney, Australia

The hotel is situated above the Somerset MRT. This gave us excellent transport options. The room was very clean. The beds and pillows were comfortable. Filtered water was available in the room. The toilet was separate to the shower and vanity. A pod coffee machine was available with 4 different pods that were replenished each day. Our room came… Read more
The hotel is situated above the Somerset MRT. This gave us excellent transport options. The room was very clean. The beds and pillows were comfortable. Filtered water was available in the room. The toilet was separate to the shower and vanity. A pod coffee machine was available with 4 different pods that were replenished each day. Our room came with Club access and this was excellent. However, there was limited gluten free food available, The Club access gave us breakfast each morning with a dedicated chef. The staff were friendly and helpful, Thank you to Irene who serviced our room each day. Read less